Sun Plus Home Health Svc

Pros

• Nurses are kind, friendly, and damn good at their jobs.
• These people were great.
• The social worker that checks in on my mom is really friendly and professional.
• These people care about you and your loved one!
• Home Health called every morning to schedule a visit, and they always checked vitals.
• The nursing staff was very compassionate and considerate of the home, family, and emotional state.
• An infection in the foot was discovered by Susan, a Home Health Care Nurse, who immediately called the surgeon to inform him of the state.
• Anthony, Liz, Gina and especially Susan coordinated wound-care orders with all four of my surgeons.
• They're skilled, compassionate and they work hard to help; they really are life savers.

Cons

• The company is described as a scam artist that treats clients badly.
• They allegedly steal from the government to profit and have employees fabricate time sheets.
• Barbara, the owner, is described as very nasty, and her staff are mean to clients.
• They neglect and abandon clients, leaving them without coverage.
• They are money-hungry and care only about signatures to get paid.
• They steal from clients and from employees, and some staff are rude to clients.
• They do not provide proper care and will neglect and drain families, bringing bad employees to homes.
• They are not trustworthy and should not be depended on for care.

Review

The collection of experiences with Home Health care paints a wide and sometimes conflicting portrait. On one hand, many patients and families describe nurses who are kind, friendly, and exceptionally capable - real-life lifelines during fragile times. On the other hand, there are stark allegations about mismanagement and neglect that cast doubt on the integrity of some agencies. Taken together, the reviews reveal both extraordinary compassion and troubling accusations, illustrating how the quality of care can hinge as much on individual caregivers as on the systems that support them.

Several reviewers open by praising the core professionals who visit homes: the nurses. They describe them as kind, friendly, and damn good at their jobs. One reviewer notes that, despite the many issues and hurdles caused by a doctor, it would be difficult to fault the agency for not commenting on every other service when the nursing staff themselves have shown such dedication. The underlying sentiment is clear: when a Home Health Agency persists in delivering care even amid administrative hold-ups or medical uncertainties, it speaks volumes about the personal integrity and commitment of the people actually delivering the care.

A specific positive case highlights Kimberly A's experience: the social worker who checks in on the patient's mom is described as friendly and professional. The reviewer emphasizes that these staff members genuinely care about the families they serve and were able to help place the mom into a program that proved beneficial. The praise centers on human connection, responsiveness, and a sense that the social worker's approach is both respectful and effective in connecting families with needed services.

Another extended testimonial details a nearly miraculous turnaround in a life-threatening situation. The patient, a Worker's Comp case, received seven-day-a-week wound care - an arrangement that exceeded typical expectations for home health care. The nurse Susan is singled out for recognizing an infection in a suture line and promptly contacting the surgeon to report the state of the patient. The reviewer credits Susan's field diagnosis and decisive action with potentially saving the foot from needing surgical intervention again. The team - Anthony, Liz, Gina, and especially Susan - worked diligently to obtain orders for wound care from the doctor and coordinated seamlessly with four surgeons. The care team called every morning to schedule visits, checked vitals, treated the patient with compassion, and remained mindful of the home, family, and emotional dynamics. The patient expresses deep gratitude and questions how anyone could leave a negative impression of a company that, in their view, delivered skill, compassion, and hard work in a time of dire need.

Against these glowing accounts, a strongly negative review presents a different reality. The reviewer frames the company as scam artists, accusing them of mistreatment and a systematic lack of patient care. The core accusations include not having signed orders for extensions (only verbal ones) and not receiving payment, leading to a claim that the agency operated without proper oversight. The reviewer asserts that this speaks to a broader pattern of behavior: time sheets allegedly being fabricated, and a negligent culture that prioritizes signatures and billing over patient welfare. Barbara, named as the owner, is described as nasty, with staff who are mean to clients. The narrative claims that clients were neglected, abandoned, and left without coverage, painting a stark contrast to the compassionate clinics described in the positive reviews. The reviewer emphasizes that, for those who are disabled or elderly, this agency is not to be trusted and should be avoided entirely.

The same negative voice intensifies the indictment by arguing that the company steals from both clients and employees, accusing the staff of deception and poor care. The language is forceful and unambiguous: the organization is money-driven, with patient care taking a back seat to billing and signatures. The reviewer urges others to "KEEP LOOKING" for better options, suggesting that the agency drains vulnerable people and brings in poorly qualified staff. The criticisms also lean into a personal betrayal feel, with expressions that staff treat clients poorly and that the company's leadership tolerates or even encourages such conduct. The reviewer explicitly tells readers not to trust the agency, citing a chain of names - from Barbara to Julie - as representatives to beware of.

Taken together, these accounts reflect a spectrum of experiences that can shape someone's trust in Home Health care. The positive testimonies center on nurses and specific staff who go above and beyond: they provide daily visits, monitor vitals, coordinate with surgeons, advocate for timely orders, and show genuine concern for patients and their families. The negative testimony, however, warns of a different reality - one in which administrative failures, alleged time-sheet irregularities, and a sense that profit supersedes care erode confidence and prompt caution. The juxtaposition underscores a fundamental truth about home health care: the quality of the experience often depends on the people delivering it, the systems that support them, and the clarity of medical and administrative processes surrounding patient care.

In sum, the reviews portray a field capable of extraordinary kindness and professional excellence, as well as capable of serious, troubling shortcomings. For families seeking home health services, the message is to look closely at both the individuals who will be visiting a home and the organizational practices that back them up. The commitment of nurses and social workers to patient well-being shines through in the positive stories, while the negative account serves as a stark reminder to verify orders, ensure accountability, and seek care from agencies with transparent, patient-centered practices. The human impact - whether hope and healing or mistrust and frustration - hinges on the lived reality of care delivered in the home.

Restaurants

• Burger Hut Cohasset (0.2 miles)
• Pho C & C (0.2 miles)
• Parks Ice Machine (0.6 miles)
• Chipotle Mexican Grill (0.8 miles)
• MOD Pizza (0.8 miles)
• The Pour House (0.8 miles)
• Taco Bell (0.9 miles)

Hospitals

• Holiday Retirement (0.5 miles)
• Kremer Kevin D DDS (1.3 miles)
• Department of Behavioral Health (1.4 miles)
• Enloe Children's Health Center (1.5 miles)
• Enloe Medical Center (1.5 miles)
• Fountain Medical Plaza (1.5 miles)
• Chico Care Center (1.6 miles)

Transportation

• Enterprise Rent-A-Car (0.7 miles)
• Taxi Dave (1.5 miles)
• Enterprise Rent-A-Car (1.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Longs Drugs (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)
• Chico Pharmacy (1.5 miles)
• Save Mart Supermarkets (1.6 miles)
• CVS Pharmacy (1.6 miles)

Physicians

• Incrediwear (0.8 miles)
• Physician's Plan Weight Management (1.1 miles)
• Laura Denney Bowenwork (1.1 miles)
• Kimura Carolyn A MD Butte County Psychiatric Health (1.3 miles)
• Aegis Medical Systems (1.3 miles)
• Open System Imaging (1.3 miles)
• Chico Pediatrics (1.3 miles)

Theaters

• Tinseltown (0.9 miles)

Places of Worship

• Our Divine Savior Catholic Church (0.9 miles)
• Congregational Church, UCC (1.8 miles)

Cafes

• Dutch Bros Coffee (1 miles)
• Java Detour Chico 2 (1.5 miles)
• Starbucks (1.8 miles)
• Dutch Bros Coffee (2 miles)

Parks

• Wildwood Park (2.1 miles)