Country House
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966 Kovak Court, Chico, CA 95973
For more information about senior living options: (844) 490-3973
Country Village is described in a wide range of voices, with some families praising it as a warm, compassionate place and others warning that it can be dangerous or unreliable, depending on the day and the unit. The reviews reference both Assisted Living and Memory Care (the Commons) and emphasize that experiences seem to vary significantly between residents and over time. A common thread among the more favorable notes is a sense of home-like comfort, attentive care when it goes well, and staff who feel genuinely connected to residents and families. In contrast, the harsher accounts raise serious concerns about safety, medication handling, staffing levels, and the behavior and reliability of management.
On the Memory Care side, several families report frightening experiences and serious concerns. One reviewer warns that the Commons is not the same reputable memory care home it used to be and urges extreme caution, claiming that "terrifying incidents" occur and that residents cannot speak for themselves. Another account quotes a newly promoted manager by name, Nina, as someone who should not be in that role, suggesting she "does not handle stress well and ignores the needs of your loved ones" when the facility is short-staffed. Worries about medication administration and a lack of transparent explanations for injuries or incidents are also prominent, with a reviewer describing pages of documentation and still not receiving in-depth details about how injuries happened or what occurred when family members were not present. Pervasive distrust is expressed in statements like "Don't trust a word they say" and "They should not be trusted with giving medications," underscoring a belief that safety and accountability are not being adequately addressed.
The negative sentiment extends to characterizations of management and staff as unprofessional or untruthful, with phrases like "Management and staff are VERY unprofessional. Told lies after lies" and "Horrible place to send your loved ones." Several reviewers describe a pattern of poor communication, secrecy, and a lack of adequate responses to family concerns, portraying Country Village as an unsafe place where critical details about the care and the residents' wellbeing are not disclosed. The intensity of these warnings - comparing the care environment to a place filled with drama and toxicity - suggests that for some families the facility is associated with distressing experiences that they feel they cannot reconcile with the well-being of their loved ones.
Amid these strong cautions, other reviewers share overwhelmingly positive experiences that emphasize warmth, kindness, and genuine care. Several accounts describe staff as "very compassionate and caring," "wonderful people," and "amazing," with families noting that caregivers, nurses, and other team members offered kindness, understanding, and practical support in both Assisted Living and Memory Care. One family recounts that the staff cared for their loved one as if they were family, and in the last days provided skilled and tender support that they deeply appreciated. The theme of compassionate caregiving recurs - families express gratitude for the ways staff listened, adapted to needs, and stood by residents through difficult transitions.
Several testimonials highlight the homey atmosphere and the willingness of the team to collaborate with families. A reviewer describes a strong sense of community among the owner, management, caregivers, cooks, and maintenance personnel, who "worked with me to make George's experience and living situation as comfortable and pleasant as possible." Another note credits Country Village with enabling families to take caregiving breaks when needed, acknowledging the value of the staff's reliability and the ability to trust that loved ones would be well cared for in their absence. A vendor with a decade-long relationship to the facility also extols the organization, saying that the people who run Country Village are among the most loving and dedicated they have encountered in their work with residents and families.
Overall, the collection of reviews paints a picture of a community with two starkly different sides. Some families recall a nurturing environment where residents are treated with kindness, where staff actively partners with families, and where the care provided is aligned with a desire to preserve dignity and comfort. Others feel deeply unsettled by serious safety concerns, alleged medication mishandling, and what they describe as untrustworthy or overwhelmed leadership. The breadth of experiences suggests that outcomes may depend on factors such as which building a resident is in, staffing levels at any given time, and how management responds to concerns.
For anyone considering Country Village, these reviews underscore the importance of doing thorough, first-hand due diligence. Potential residents and their families should visit multiple times, speak with front-line staff and supervisors, ask pointed questions about staffing ratios, medication protocols, incident reporting, and how they handle complaints. It's also wise to talk to families who have recently experienced transitions - both those who have had positive, ongoing care and those who left with unresolved concerns - to gain a balanced sense of how the facility operates day to day, how transparent the administration is, and whether the environment feels consistently safe, respectful, and supportive for residents with memory care needs and those in assisted living.
Welcome to Country House, an assisted living community located in the charming city of Chico, CA. Our community offers a board and care home setting, providing a cozy and comfortable environment for our residents.
At Country House, we prioritize the well-being and satisfaction of our residents by offering a wide range of amenities and care services. Our residents can enjoy convenient access to a beauty salon, allowing them to maintain their personal grooming routines. They can also relax in their fully furnished rooms while watching their favorite shows on cable or satellite TV.
We understand the importance of spiritual well-being, which is why we provide devotional services off-site for those who wish to engage in religious activities. Our communal dining room serves delicious meals that cater to special dietary restrictions, ensuring that every resident receives proper nourishment.
Our dedicated staff members are available 24/7 to provide supervision and assistance with daily living activities such as bathing, dressing, and transfers. We work closely with healthcare providers to coordinate necessary medical appointments and transportation arrangements. For residents with diabetes, we offer specialized care including diabetic diets and medication management.
Country House offers various opportunities for socialization and engagement through scheduled daily activities and community-sponsored events. Additionally, nearby cafes, parks, restaurants, pharmacies, physicians' offices, hospitals, transportation options, places of worship, and theaters provide convenient accessibility for our residents.
We strive to create a warm and supportive environment at Country House where our residents can feel safe and cared for. Contact us today to schedule a tour and experience the exceptional lifestyle offered at our assisted living community in beautiful Chico, CA.
Country House is located at 966 Kovak Court, Chico, CA 95973 in Tehama County, California
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