Silverado At Home Bay Area

Pros

• Silverado's atmosphere is warm, welcoming, and full of life, putting families at ease from the first visit.
• The staff take time to know each resident as a person - learning their story, routines, and preferences - with remarkable compassion and respect.
• The team consistently goes above and beyond to create a safe, engaging, and supportive environment.
• Silverado provides lasting peace of mind, with residents who are safe, well cared for, valued, and surrounded by people who truly care.
• The program of mental, physical, and other engagement is second to none.
• The Belmont location offers a neighborhood feel and coordinates with caregivers, doctors, and dentists to meet medical needs.
• Silverado's COVID-19 response prioritized safety and included timely family updates and vaccination clinics.
• The care staff are tender, kind, and attentive, with rooms that are comfortable and well lit.
• Leadership fosters a peaceful, "community within a community" where residents are seen, heard, and honored.
• Anja Jakubovic is a true professional who listens, finds solutions, and provides exceptional support during transitions.
• Silverado Belmont feels like home - the grounds are beautiful, and the team is warm, compassionate, and highly trained.
• Silverado is mindful of cost concerns and has demonstrated flexibility to keep loved ones housed while maintaining care.

Cons

• One reviewer described Silverado as overpriced and severely understaffed, implying a risk of neglect or abuse.
• A reviewer highlighted chronic understaffing, saying it harms residents and exploits workers.
• A reviewer called Silverado Belmont a dressed-up, second-rate nursing home for people who cannot advocate for themselves.
• A reviewer stated that the facility promised to handle all patients but gave up on helping their mother.
• A reviewer alleged overmedicating residents to control behavior in order to avoid needing more staff.
• A reviewer claimed Silverado prioritizes the bottom line over patient care, leaving families disappointed.

Review

Silverado Memory Care communities consistently emerge in these stories as places that truly feel different from the usual memory care options families consider. Across Belmont Hills and Belmont, families describe an atmosphere that is warm, welcoming, and full of life from the moment of first visit. The surrounding environment is often highlighted as a bright, home-like setting where residents are treated as people with histories, routines, and preferences rather than just as residents. This sense of humanity - care expressed with genuine compassion and respect - appears to be a common thread that helps families breathe easier during what can be a very stressful transition.

A big part of that is the people delivering the care. Reviewers frequently note staff who have been with Silverado for years, creating a sense of continuity and trust. They speak of team members taking the time to learn each care recipient's story, daily rhythms, and personal likes and dislikes. The staff are praised for going above and beyond to create a safe, engaging, and supportive environment. Families repeatedly emphasize how their loved ones are seen, heard, and valued in a way that feels personal rather than transactional - the kind of care that makes the facility feel like a second home rather than a sterile institution.

The peace of mind Silverado provides is a recurring theme. Families describe relief in knowing their loved one is in a place where they are safe, well cared for, and surrounded by people who genuinely care. The engagement programs - mental, physical, and social activities - are highlighted as being outstanding and central to maintaining a sense of purpose and quality of life for residents. The combination of a stimulating environment and attentive care creates a sense of reassurance for families who are navigating difficult decisions about moving a loved one from home into a community setting.

Specific staff members and leaders often receive praise for their outstanding contribution. One reviewer singles out Shiv for his knowledge, clear explanations, patience, and thoroughness in guiding a family through the process without rushing. Anja Jakubovic is celebrated as a true professional who listens carefully, addresses concerns, and finds thoughtful solutions. This kind of individualized support - alongside dedicated leadership - helps families feel confident that Silverado can manage the complexities of memory care with competence and care.

The Belmont Hills location, in particular, is described as a place where practical details align with a compassionate approach. Families appreciate that Silverado can coordinate with caregivers to enable church visits and other meaningful routines, and they value the way the staff can connect residents with local doctors and dentists for ongoing medical needs. The community's response during the COVID-19 pandemic - prioritizing safety, organizing vaccination clinics, and keeping families informed about infections - also garners praise. For many families, Silverado's ability to support transitions to hospice when the time comes demonstrates a humane, comprehensive approach to care that respects both residents and their families.

Yet, even amid strong praise, several families raise important cost and staffing considerations. Silverado is acknowledged as a high-quality option, but not the cheapest. Some reviewers note financial flexibility has mattered: one described a temporary rent reduction to help maintain housing for their loved one, while others financed care through the proceeds of selling a condo placed in a trust for the resident's benefit. This reflects the reality that families often weigh value and peace of mind against cost, and many feel Silverado delivers strong service that justifies the expense. Still, there are voices that express concern about affordability and the pressures that come with financing long-term memory care.

A number of reviewers also address the practical realities of running a facility. A few comments touch on staffing levels and the tensions that can arise in for-profit systems. Some praise Silverado for being competent and friendly with well-maintained facilities and convenient locations near transit and parks. Others offer a more critical lens, describing experiences of being short-staffed, which they feel can impact patient care. A more troubling set of remarks accuses the facility of prioritizing the bottom line over residents' welfare, with one reviewer alleging neglect or abuse and another suggesting that staff may be overly relied upon to mediate behavioral issues through medication. These perspectives underscore the importance of ongoing vigilance, open communication, and transparent practices in any memory care setting.

In aggregate, the Silverado Belmont community is portrayed as a place that often feels like home to residents and family members alike. The grounds and setting - nature, outdoor spaces, and a layout that supports engagement - are repeatedly described as conducive to well-being. The leadership and front-line teams work to create an atmosphere where care plans are followed closely and families stay informed and involved. The experience of navigating a difficult memory care journey is acknowledged as challenging, but reviewers consistently frame Silverado as offering robust support, stability, and a sense of safety that helps families face the future with greater confidence.

Taken together, these testimonials present Silverado Belmont Hills as a community that many families regard as a strong, empathetic option for dementia and Alzheimer's care. The strongest praise centers on the warmth of the environment, the dedication of long-tenured staff, and the proactive, family-centered approach to care - from initial assessments and transition planning to ongoing engagement and, when necessary, end-of-life support. While costs and staffing realities are not overlooked, the consistent message remains that Silverado provides peace of mind, a respectful and engaged living environment, and a commitment to treating residents as valued individuals who deserve dignity, companionship, and a meaningful daily life.

This part of Belmont, California offers a convenient and diverse range of amenities for seniors. There are several pharmacies within close proximity, making it easy to access necessary medications. Additionally, there are reputable physicians, including urology and women's health centers, as well as hospitals for any medical needs. The area also boasts a variety of dining options, ranging from fast food to more upscale restaurants. Parks provide opportunities for outdoor recreation and relaxation. Transportation options include nearby airports and train stations for easy travel. Finally, coffee shops offer cozy spots to socialize or enjoy a leisurely afternoon. Overall, this neighborhood provides a comfortable and well-rounded living environment for seniors.

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• Urology: San Carlos Center: Palo Alto Medical Foundation (1.2 miles)
• Redwood City Women's Health Center (2.9 miles)
• California Skin Institute (3 miles)
• Kaiser RWC Birch Building (3.7 miles)
• Bundy Opticians (4.2 miles)
• California Skin Institute (4.5 miles)
• CCRM Fertility of San Francisco (5.9 miles)

Restaurants

• In-N-Out Burger (1.3 miles)
• Chick-Fil-A (2.9 miles)
• McDonald's (3.3 miles)
• In-N-Out Burger (3.4 miles)
• The Village Bakery (6.1 miles)
• True Food Kitchen (7.9 miles)
• New England Lobster Market & Eatery (7.9 miles)

Hospitals

• San Mateo Medical Center (1.5 miles)
• Sequoia Hospital (2.9 miles)
• Kaiser Permanente Redwood City Medical Center (3.6 miles)
• Mills-Peninsula Radiology (4.2 miles)
• VA Medical Center-Menlo Park (7.5 miles)
• Mills-Peninsula Health Services (7.7 miles)
• Stanford Hospital (8 miles)

Parks

• Highlands Park (1.6 miles)
• Burton Park (1.8 miles)
• Marlin Park (2 miles)
• Crestview Park (2.2 miles)
• Laurelwood Park (2.4 miles)
• Edgewood County Park (2.9 miles)
• Leo J Ryan Memorial Park (3 miles)

Transportation

• San Carlos Airport (SQL) (1.7 miles)
• San Carlos Airport Control Tower (1.8 miles)
• Hillsdale Station (1.8 miles)
• Redwood City Caltrain Station (3.4 miles)
• Millbrae Caltrain Station (8.2 miles)
• Boarding Area C (8.8 miles)
• Delta Sky Club (8.9 miles)

Theaters

• Cinepolis San Mateo (1.9 miles)

Cafes

• Starbucks (3 miles)
• Starbucks (3.5 miles)
• Philz Coffee (3.5 miles)
• Coffeebar (3.6 miles)
• Starbucks (5.8 miles)
• Café Venetia (8.1 miles)
• Verve Coffee Roasters (8.1 miles)