Home Health Care Agency Of Arkansas, LLC

Pros

• The staff are attentive and spend time ensuring loved ones receive the necessary assistance.
• The agency goes above and beyond to help clients, with compassionate care.
• The service is great, and the staff are professional and friendly.
• The agency treats families like their own, providing care that brings peace of mind.
• The team is patient and understanding, consistently meeting personal care needs.
• Knowledgeable and kind team members, such as Sarah Scaife, provide thorough, reassuring support.

Cons

• They felt the service was lacking.
• They had very little good to say about the agency.
• They experienced repeated no-shows and scheduling issues, with caregivers arriving late or not at all.
• They described very poor communications to clients and within the organization.
• They were told they would be dropped as a client due to the dog.
• They felt caregivers were rushed and that staff turnover affected reliability.
• They felt staff talked over them during conversations.

Review

The collection of experiences with Home Health Care Agency of Arkansas presents a broad spectrum of feedback that centers on two main threads: deeply meaningful, person-centered care delivered by attentive staff, and a set of operational challenges that occasionally disrupted service and eroded trust. Across many entries, clients celebrate caregivers who treat loved ones with genuine warmth, patience, and respect, and they describe staff who feel like an extended part of the family. In these accounts, the standout impression is one of a team that will go the extra mile to make sure the people they serve are safe, comfortable, and well supported.

Several reviews highlight individual staff members who made a lasting positive impact. One reviewer praises the entire staff for the time and effort spent ensuring their grandfather received the help he needed, calling the agency's work "above and beyond." The care for family members is repeatedly described as compassionate and attentive, with caregivers who check in on daily schedules and provide updates on progress. A parenthetical, almost testimonial set centers on Sarah Scaife, who is repeatedly lauded for her knowledge, kindness, and responsiveness - so much so that a reviewer urged others to call and assured them "you won't be disappointed." The same thread of care emerges in other notes praising caregivers who feel like family, such as the statement that the agency's team treated a family as their own, delivering care that relieved worry and allowed loved ones to receive needed services without the burden of constant concern.

The positive portrayals also extend to how the agency harmonizes respect for patients with practical, reliable service. Reviewers describe high levels of professionalism and friendliness from the staff, with particular emphasis on personal care that maintains dignity and comfort for the patient. Families express gratitude for caregivers who arrive on time, stay engaged, and provide consistent support for activities of daily living, which in turn supports peace of mind for relatives who cannot be present around the clock. One account underscores the sense that, through the agency, families gain access to the care they need while feeling reassured that the person receiving care is treated with genuine consideration and kindness.

Beyond the praise for compassionate caregiving, several reviews celebrate how the agency helps families navigate healthcare logistics. In some cases, the caregiver's role extends to reuniting a loved one with a preferred living arrangement or coordinating with the patient's broader care trajectory. A reviewer describes working with staff to move a mother from a nursing home in Arizona back toward Arkansas with the support of the agency; the staff member named, Sarah Scaife, is singled out for answering questions and providing reassurance, underscoring how a professional relationship with the agency can bring clarity during emotionally charged transitions. The recurring sentiment is that, when the service works well, it does so because the staff are responsive, knowledgeable, and invested in the patient's well-being.

However, the picture is not uniformly rosy. A substantial portion of the feedback documents significant frustrations around reliability and communication. One account, written with pointed candor, describes the first three weeks of service as a downhill experience after an initial caregiver left, followed by a sequence of no-shows, late arrivals, and rushed replacements. The reviewer details repeated scheduling mishaps, a lack of consistent primary and secondary caregivers, and a concerning thread of "no call, no show" incidents that culminated in a tense exchange with the agency. The narrative then expands to broader concerns about internal and client-facing communication, with the reviewer alleging that staff often talked over them and that the agency's responses did not adequately address the underlying issues.

Another powerful note centers on a conflict surrounding a family pet and a perception that the agency eventually ended the relationship because of the dog. The reviewer recounts a long run of communication problems that included being told they would try the same primary caregiver with a different secondary one, multiple no-shows, and a late arrival that stretched into the evening. The client claims that the VA contacted them to say they were being dropped as a client due to the dog, while the agency reportedly asserted that the family refused to put the dog up or send him to daycare - claims the reviewer disputes. The overall impression is that poor communication and misaligned expectations mangled what could have been a straightforward care arrangement, leaving the client angry and convinced that the organization needed to fix internal processes.

Taken together, these accounts offer a nuanced portrait of Home Health Care Agency of Arkansas. On the one hand, there is undeniable, heartfelt appreciation for caregivers who treat patients as if they were members of their own family - staff who are patient, compassionate, and responsive enough to provide real relief to anxious families. On the other hand, there are stark warnings about inconsistent scheduling, caregiver turnover, and communication gaps that critically undermine trust and satisfaction. The most compelling takeaway is the contrast between the agency's evident capability to deliver humane, individualized care and the recurring need for stronger, more reliable operational practices that keep that care steady and predictable.

For prospective clients considering this agency, the experience depicted here suggests a service that can be outstanding when the right staff are in place and when lines of communication are clear. The positive testimonials emphasize the value of dedicated caregivers like Sarah, Emma, and Angela, and they highlight a model of family-centered care that can bring comfort to patients and reassurance to families. Yet the cautionary notes underscore the importance of robust scheduling, consistent caregiver assignments, and proactive, respectful communication - both with clients and within the organization. In sum, the agency holds meaningful potential for compassionate, effective home health care, but there is a clear need for ongoing attention to reliability and communication to ensure that every client benefits from the same high standard of care.

Restaurants

• McDonald's (0.2 miles)
• Big Orange (0.3 miles)
• Pei Wei Asian Kitchen (0.3 miles)
• Raising Cane's Chicken Fingers (0.4 miles)
• Casa Manana (1.2 miles)
• The Pantry Crest (1.2 miles)
• Burger King (1.2 miles)

Cafes

• Starbucks (0.3 miles)
• Mylo Coffee Co. (1.3 miles)
• Panera Bread (2.8 miles)

Physicians

• Anesthesia Specialist Of Arkansas (0.3 miles)
• Advanced Allergy and Asthma (0.3 miles)
• Little Rock Dermatology Clinic, P.A. (0.4 miles)
• Breast Health Clinics (0.4 miles)
• Cardiovascular Surgeons PA (0.5 miles)
• Arkansas Oncology Associates (0.7 miles)
• Pulmonary Associates PA (0.7 miles)

Hospitals

• CHI St Vincent Infirmary (0.4 miles)
• Arkansas Federation Of Families For Children's Mental Health (1.3 miles)
• Hickingbotham Outpatient Center (2 miles)
• Arkansas Childrens Hospital- NICU (3 miles)
• Arkansas Children's Hospital (3.1 miles)
• Arkansas Surgical Hospital (3.3 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Tabor, Jennifer M - Jennifer M Tabor (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• Sca Pharmaceuticals (1.6 miles)
• Drug Emporium (1.7 miles)
• Walgreens (1.8 miles)

Parks

• Allsopp Park (1.7 miles)
• Little Rock Central High School Visitor Center Park (2.9 miles)
• Burns Park (3.2 miles)

Places of Worship

• Second Presbyterian Church (3.4 miles)