Shreiner's Home Care

Pros

• Home Care Assistance Tucson is praised for kind, dependable, and genuinely caring caregivers.
• They keep families in the loop and provide peace of mind, making caregiving easier.
• Mark is described as professional, personable, and caring, with clients referring him to others.
• Katie and the team are attentive, responsive, and willing to adjust care as needed, including dementia care.
• Caregivers are prompt, punctual, and genuinely enjoy their work.
• The management team is outstanding and readily available to answer questions.
• HCA invests in training to ensure a good fit for clients, reflecting thorough onboarding.
• Families report life-changing relief and a renewed sense of freedom after engaging HCA.
• The agency is described as welcoming, supportive, and offering excellent companionship.
• They handle difficult times with privacy, empathy, and proactive communication.

Cons

• There is a non-professional human resources person working there; clients are aware of this.

Review

Home Care Assistance Tucson has earned a reputation among families as a dependable, compassionate, and thoughtfully run in-home care partner. Across the board, reviewers describe the team as kind, dependable, and genuinely invested in the well-being of their loved ones. Families repeatedly note how the caregivers stay in close contact with relatives, keeping conversations open and ensuring everyone is looped in about daily care, progress, and any changes in needs. The overall impression is that this isn't just about paid help; it's about forming a trusted, collaborative care team that makes the practical and emotional aspects of caregiving far more manageable.

A strong throughline in the stories is the deliberate approach to matching clients with caregivers. The agency is described as learning about both clients and employees to make an appropriate fit, accompanied by substantial initial and ongoing training. Patricia is highlighted for hand-selecting caregivers who will mesh with a family's dynamic and needs, while Mark oversees scheduling and operations with a high level of accessibility. Families emphasize that the management team is consistently available to answer questions and provide reassurance, which creates a sense of peace of mind during what can be an anxious time.

Dementia care is singled out as a particular strength. Several reviews express confidence that the team understands the nuances of engaging someone with dementia and aims to keep them engaged and stimulated. One reviewer specifically mentions looking forward to the care team helping a loved one become more engaged, reflecting a broader commitment to mental and emotional stimulation - not just basic assistance. The emphasis on companionship as a core component of care shines through, with many caregivers being described as more than just aides - partners who help maintain dignity, routines, and a sense of normalcy.

Time-tested reliability and responsiveness are recurring themes as well. Post-operative and rehabilitation support is highlighted through first-person stories of timely, caring assistance with transportation to physical therapy, meal preparation, and daily living activities. Caregivers are described as prompt, genuinely enjoying their work, and focused on helping a client progress toward recovery. The consistency of punctuality and the caregivers' evident satisfaction with their roles contribute to a dependable framework for families navigating recovery or ongoing daily care.

For many, the emotional burden of caregiving is dramatically eased. One reviewer describes the experience as lifting a 200-pound weight off their shoulders, enabling them to leave a loved one in capable hands and regain personal freedom. Another recounts a transformation in daily life, with the caregiver team becoming an integral part of the household routine and even bringing a sense of companionship that was previously missing. The relief that comes from knowing that a loved one is well cared for, engaged, and respected is a thread that runs through many of the testimonies.

The breadth of positive experiences also extends to the clients who are more than just recipients of care. A number of reviewers mention how caregivers become like family - romping out inside stories of trust and warmth, with one client noting that a caregiver became a trusted friend who felt like part of the family. Families speak to the compassionate, professional demeanor of the entire staff, including management, and express gratitude for being treated with dignity during challenging times like end-of-life care. This level of support often extends beyond the caregiver's daily duties, with coordinators available to discuss concerns, adjust plans, and ensure that everyone involved remains informed and comfortable.

Not every review is without note of concern. At least one reviewer points to a potential aspect of the experience that could use improvement, describing a non-professional Human Resources impression and suggesting that clients are aware of this issue. This stands in contrast to the overwhelmingly positive experiences described elsewhere, yet it is presented as part of a balanced portrait of the agency. Even within this single caveat, the emphasis remains on the core strengths of the team - the high level of care, the personal touch from Patricia and Mark, and the ongoing commitment to matching and supporting both clients and their families.

Overall, Home Care Assistance Tucson emerges as a trusted partner for families seeking non-medical, at-home care that blends practical support with meaningful companionship. The caregivers are praised for their reliability, empathy, and professionalism, the leadership - particularly Patricia, Mark, and the team - receives consistent commendation for its hands-on approach and open communication, and the care plans are described as well-tailored to individual needs, including dementia care and post-surgical recovery. For families facing the realities of caregiving, the stories collectively convey a message of relief, reassurance, and the confidence that a dedicated, attentive team is safeguarding a loved one's daily life and dignity.

This area of Tucson, Arizona, offers a variety of amenities within close proximity. There are numerous dining options ranging from Italian cuisine at Oregano's Pizza Bistro to traditional Japanese dishes at Mr. An's Teppan Steak & Seafood Sushi Bar. For medical needs, there are several reputable physicians and specialists nearby such as Affinity Eye Care and Saguaro Dermatology. Additionally, there are pharmacies like Walgreens and CVS Pharmacy for convenient access to medications. Outdoor enthusiasts will appreciate the nearby parks like Children's Memorial Park and Rilito River Park for leisurely walks or picnics. The Northwest Medical Center is easily accessible for any healthcare emergencies. Overall, this area provides a mix of dining, medical facilities, recreational areas, and essential services making it a desirable location for senior living in Tucson.

Restaurants

• Oregano's Pizza Bistro (0.2 miles)
• The Parish (0.3 miles)
• Mr. An's Teppan Steak & Seafood Sushi Bar (0.3 miles)
• Hifalutin (0.7 miles)
• Wildflower (1 miles)
• Beyond Bread (1.1 miles)
• Tap & Bottle (1.3 miles)

Physicians

• Affinity Eye Care (0.5 miles)
• Fishkind Bakewell & Maltzman Eye Care & Surgery Center (0.9 miles)
• Saguaro Dermatology (1 miles)
• Roberts Periodontal Group (1.8 miles)
• Genisis Ob Gyn (1.9 miles)
• Ironwood Dermatology PC (1.9 miles)
• Tucson Endocrine Associates (2 miles)

Parks

• Children's Memorial Park (1.9 miles)
• Rilito River Park (2.2 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walmart Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Village Bakehouse (2 miles)
• Starbucks (2.5 miles)
• Ren Coffeehouse (3 miles)
• Kneaders Bakery & Caf (4.3 miles)
• Dutch Bros Coffee (4.4 miles)
• Starbucks (4.7 miles)

Hospitals

• Nw Medical Hospital (2.1 miles)
• Northwest Medical Center (2.1 miles)

Theaters

• AMC Foothills 15 (2.8 miles)

Places of Worship

• Beautiful Savior Lutheran Church (4.5 miles)