Preferred Care at Home of Tucson, AZ

Pros

• The caregivers were very caring and strived to meet the special needs of the client's father, demonstrating a commitment to individualized care.
• The mom's personal assistant was described as friendly and accommodating, contributing positively to the overall experience.
• Preferred Care at Home was praised for their willingness to send different caregivers until they found a good match, showing flexibility and dedication to client satisfaction.
• Scheduling was noted as great, with staff being friendly and amazing in taking wonderful care of the client's dad.
• One caregiver received high praise for her incredible care, punctuality, and ability to engage with the client actively.
• The agency was recognized for its responsive management once contacted, providing helpful support when needed.
• Families appreciated that the company did not charge for unused days when transitioning a loved one into a care center, reflecting understanding and customer-centric service.

Cons

• Management and staff are very unprofessional, rude, and do not care about their clients, only focused on making money.
• The agency failed to provide reliable caregivers, with one frequently missing days and offering excuses.
• Caregivers were often late or left early without proper justification, compromising the safety of the client who required 24/7 care.
• Communication from the sales team was misleading, as they promised services that were not delivered and did not follow through with necessary tasks.
• The experience was inconsistent, with one caregiver being excellent while another was consistently late and negligent in performing her duties.
• The minimum required hours of service were too high for some families' needs, making it an impractical option for them.
• The company struggled with staffing retention, resulting in frequent caregiver turnover which affected continuity of care.

Review

The experiences shared by clients of Preferred Care at Home reflect a spectrum of satisfaction and dissatisfaction regarding the caregiving services provided. Some reviews commend the agency for their attentiveness and ability to match caregivers with specific needs, while others express frustration with management, caregiver reliability, and service consistency. This duality offers a comprehensive look into both the strengths and weaknesses of this caregiving service.

One notable aspect highlighted is the importance of caregiver compatibility. Several individuals appreciated that Preferred Care at Home was willing to send multiple caregivers until they found ones who matched their loved ones' personalities and needs. A family recounted how their initial caregiver was caring but inconsistent, which posed challenges for their elderly parent requiring care. However, after some time, they found a suitable replacement who fit well with their loved one’s needs. This adaptability in searching for appropriate staff showcases Preferred Care at Home's commitment to ensuring that families receive the best possible support.

Yet, while some experienced satisfactory matches, there were significant concerns regarding staff reliability. Several clients reported instances where caregivers arrived late or left early without proper communication or justification. One family needing 24/7 care described situations where hired aides would leave an hour or more before the scheduled time; despite requests for refunds due to these inconsistencies, management refused to provide any compensation. Such experiences indicate a potential systemic issue within the agency about adhering to scheduling commitments.

Client feedback also reveals challenges in communication with management. Although many acknowledged helpfulness from staff once contact had been established, initial outreach often proved difficult. This raises questions about administrative efficiency in responding promptly to client inquiries—something critical when families are navigating caregiving during challenging times. Furthermore, one reviewer noted feeling misled by sales representatives regarding what services would be offered—resulting in unmet expectations on several fronts concerning insurance communication and overall service delivery.

Another recurring theme involved dissatisfaction with professionalism among certain staff members; some reviews described rudeness or negligence that tarnished overall experiences with Preferred Care at Home. A stark contrast emerged between positive interactions with some caregivers and negative encounters involving others who seemed less engaged or unqualified for their roles in providing care—seemingly lacking understanding of necessary tasks despite clear guidance from family members.

On a brighter note, several families expressed appreciation for the emotional support provided by caregivers during periods when companionship was paramount—particularly during recovery phases or transitional periods following hospitalization. They emphasized how essential it is for caregivers not only to assist physically but also emotionally encourage engagement in daily activities like mobility exercises or doctor visits—a balance necessary for excellent elder care.

In conclusion, while reviewers shared valuable insights highlighting areas where Preferred Care at Home excels—including caregiver matching based on individual client needs—their feedback also illuminated significant gaps pertaining to reliability and professional integrity amongst certain team members within the organization that need addressing for future improvements as they navigate this complex landscape of home caregiving services.

Pharmacies

• Bashas' Pharmacy (1.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.7 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Osco Pharmacy (3.3 miles)
• Green HealthMart Pharmacy (3.3 miles)

Restaurants

• Canyon Ranch Dining Room (2.1 miles)
• Flying V Bar & Grill (2.6 miles)
• Eclectic Cafe (2.7 miles)
• Subway (2.8 miles)
• Green Burrito (2.9 miles)
• El Molinito (3.1 miles)
• New China Super Buffet (3.8 miles)

Physicians

• Kermit Murray, MD (2.1 miles)
• Arizona Inpatient Medicine Associates (2.8 miles)
• Med Clinics (2.9 miles)
• Tucson Pain Institute (3 miles)
• Desert Pediatrics (3 miles)
• Arizona Oncology - Craycroft Radiation Oncology (3.2 miles)
• Katie S Artz (3.2 miles)

Parks

• Udall Park Soccer Fields (2.7 miles)
• McDonald Park (3.3 miles)
• Palo Verde Park (5.1 miles)

Cafes

• Coffee X Change (2.8 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (3 miles)
• Le Buzz (3.4 miles)
• Starbucks (3.4 miles)
• Starbucks (3.6 miles)
• LeBuzz Caffe (3.6 miles)

Hospitals

• Tmc Labor and Delivery (3.4 miles)
• St Joseph's Hospital (4.5 miles)
• Kindred Hospital - Tucson (4.6 miles)
• Curahealth Tucson (4.6 miles)
• Providence Service (4.6 miles)
• Danville Services (4.9 miles)

Places of Worship

• Grace To The Nations (3.5 miles)
• Desert Valley Adventist Church (4.4 miles)
• Christ Presbyterian Church (4.8 miles)
• Rincon Congregational Church (5 miles)

Theaters

• Century Park Place 20 And Xd (5.2 miles)