4155 North Garden View Circle, Tucson, AZ 85705
For more information about senior living options: (844) 490-3973
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The home-like setting, beautiful grounds, and loving, patient, and competent care create a safe and positive living environment for residents. Carlton Village has been described as the "right place" for a loved one needing residential assisted living. Reviewers note that there exists a wonderful place with caring, competent caregivers. A grandmother lives at this place, and the workers handle residents very well, helping them feel welcomed. The general manager Becky is praised for ensuring issues are handled and residents are happy and taken care of.
Since Karla left, the facility has gone downhill, with rooms not cleaned for weeks and residents treated poorly and rudely by staff toward visitors. A healthcare provider was not brought in for five weeks after admission, delaying essential care. The staff were described as ill-trained with attitudes like misguided teenagers, unable to provide the needed level of care. The facility was labeled an awful place by reviewers, who warned others to take their loved ones elsewhere despite a clean appearance. A $500 deposit refund was approved but never issued, and calls to obtain it went unanswered. Management responses to concerns were ineffective, with issues repeatedly going unaddressed. DHS investigations were mentioned, but the reviewer felt the agency is overwhelmed, implying regulatory shortcomings.Carlton Village has been described by multiple families as a place with a home-like atmosphere, where the grounds are inviting and the care team appears to be loving, patient, and competent - at least in the early days and for some residents. One family member specifically called it the "right place" for their mom as dementia progressed, noting that the setting felt warm and supportive and that the staff and management produced a safe, positive living environment during her almost two-year stay. The praise acknowledged the overall impression of care and the sense that the community could offer a meaningful, comfortable life for an elderly loved one.
There is also a more painful and practical side to the story. A talking point across the experiences was a financial detail: after the father of a resident passed away just before an anticipated move-in, the front office staff indicated that a $500 deposit would be refunded. Despite multiple attempts to obtain that refund - three calls in total - the person reports that no one answered the phone and no return calls were made, leaving them deeply disappointed. This financial hitch stands out as a stark contrast to the otherwise compassionate memories of the facility, highlighting how even small administrative processes can color families' memories of a place.
As time went on, several reviews described a notable decline in the facility's atmosphere and care after a key staff member named Karla left. According to these accounts, rooms were not cleaned for weeks, residents were allegedly treated poorly, and interactions with visitors were described as rude. Families who documented the state of the home felt driven to seek a more caring environment and claimed that even repeated conversations with the manager did not yield the changes they believed were necessary. Some reviewers even included photographs of what they described as filthy conditions, underscoring a sense that the quality of care and attention to cleanliness had deteriorated significantly.
Another reviewer urged readers not to be misled by a surface-level impression of the facility. They described the place as clean with beautifully landscaped grounds, yet insisted that those positive traits masked deeper problems. The general sentiment was that any good experiences or positive impressions quickly dissolved once the realities of daily care and attention to residents' needs came into play, leading to a warning that the overall experience could be far less favorable than the initial appearance suggested.
Specific to one of the facility's "cottages," reviewers recounted an experience in Cottage 6 where staff were described as ill-trained and attitudes were likened to those of misguided teenagers. In this account, a mother-in-law required considerable care that had been discussed in detail with the manager, who allegedly assured adequate support but failed to deliver. A healthcare provider was not brought in for five weeks after admission for necessary evaluations, and professionals were only contacted when a crisis - such as trouble swallowing or severe constipation - became undeniable. The staff were portrayed as being at a loss about how to handle the situation, reinforcing a perception that the care plan in place did not match the level of attention the resident needed.
From these experiences emerges a clear message: do your homework, speak to as many people as possible, and consider the possibility that initial impressions may not reflect the ongoing realities of day-to-day care. Several reviewers described moving their loved ones out as soon as they could or as soon as they recognized that the care situation was not meeting needs. They recommended filing complaints and mentioned that state agencies such as the Department of Health Services could be involved, albeit with the caveat that overworked agencies may not be able to address every issue promptly. The common thread across these cautions was that there can be a serious disconnect between what is promised and what is delivered, and that proactive, thorough vetting of staffing, care policies, and clinical support is crucial.
Despite these difficult experiences, there is also a strong thread of resilience and optimism from families who found alternative care solutions that met their expectations. The overarching takeaway emphasizes that high-quality, compassionate care does exist elsewhere, even if Carlton Village did not meet every family's needs in the long term. In a hopeful contrast to the negative narratives, one family shared that their grandmother now thrives in another setting where staff are described as caring and attentive. They highlighted that the workers handle residents well and that the environment helps residents feel welcomed, with a general manager (Becky) who is praised for addressing issues and ensuring residents are happy and well cared for.
In sum, these testimonials present a nuanced portrait of Carlton Village: a setting initially perceived by some as a strong, supportive home for a loved one with dementia, but with multiple accounts of administrative challenges, perceived lapses in care, and organizational gaps that culminated in negative experiences for several families. Yet, this same collection of stories also acknowledges that not all experiences are alike, and that some residents and their families have found ongoing, meaningful quality care elsewhere, supported by dedicated staff and effective leadership. The contrast between praise for warmth and neighborly care on one hand and warnings about cleanliness, staffing, and responsiveness on the other paints a complex picture of a facility whose level of success appears to depend heavily on conditions that can change over time and on the particular staff and managers involved.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tucson International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Carlton Village 5 in Tucson, AZ is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by our experienced chefs. Each apartment is fully furnished and provides a cozy and comfortable living space.
Our beautiful garden provides a serene outdoor space where residents can relax, engage in leisure activities, or simply enjoy nature. Our dedicated housekeeping staff ensures that the living spaces are clean and tidy at all times.
We understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet services throughout the community. Residents can easily stay in touch with their loved ones or browse the internet for entertainment or information.
At Carlton Village 5, we prioritize the well-being of our residents by providing assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that residents receive proper medical attention when needed. Our trained staff members are experienced in diabetes management and can provide appropriate diets for those with special dietary restrictions.
To keep our residents engaged and active, we offer scheduled daily activities that cater to different interests and preferences. Whether it's participating in group exercises, arts and crafts sessions, or attending social events, there is always something exciting happening at Carlton Village 5.
The community benefits from its prime location with several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options nearby. This allows residents easy access to various amenities outside the community while also ensuring convenient transportation arrangements for medical appointments.
Overall, Carlton Village 5 provides a warm and welcoming environment where residents can enjoy a comfortable lifestyle with personalized care services tailored to their individual needs.
Carlton Village 5 is located at 4155 North Garden View Circle, Tucson, AZ 85705 in Pima County, Arizona
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