4179 North Garden View Circle, Tucson, AZ 85705
For more information about senior living options: (844) 490-3973
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The home-like setting, beautiful grounds, and loving, patient, and competent care provided a safe and positive living environment. Carlton Village was described as the "right place" for Mom and is worth consideration for a loved one. There exists a wonderful place with caring, competent caregivers. The staff are described as handling residents well and helping them feel welcomed. Becky, the general manager, does an amazing job to ensure issues are handled and residents are happy and taken care of. The grandma's experience there is described as great, with staff who make residents feel welcomed and well cared for.
After Karla left, the facility reportedly went downhill, with rooms not cleaned for weeks. Residents were allegedly treated poorly and rudely by staff toward residents and their visitors. Despite taking photos of filthy conditions, the manager did not address the concerns. The reviews imply the facility is far from acceptable, saying a one-star rating would be too generous. In Cottage 6, staff were described as ill-trained with attitudes like misguided teenagers, failing to provide needed care. A healthcare provider was not brought in for five weeks after admission, delaying essential evaluation. The care promised by the manager did not materialize. A family moved their loved one out after witnessing what they described as a nightmare unfolding and after concerns raised by a hired caregiver. DHS investigations were mentioned but deemed insufficient due to regulatory overload. The facility's attractive grounds and appearance were described as deceptive, masking poor actual care. A $500 deposit was approved for return but has not been received despite multiple contact attempts.Carlton Village has been described by multiple residents and families as a place that can feel warm and welcoming at its best, but that same setting has also been the source of frustration and distress for others. Several reviewers begin by acknowledging the home-like atmosphere, the beauty of the grounds, and the patient, compassionate care some staff members provided during the crucial years when a loved one needed assisted living. One family member spoke of the staff and management offering a safe, positive living environment during a mother's dementia progression, and described Carlton Village as the "right place" for their mom under those circumstances. This perspective highlights what many families look for: a tranquil, homelike setting in which dignity and comfort can be maintained as needs evolve.
Yet, for the same families, the day-to-day reality could diverge sharply from that initial impression. A separate note reveals a painful turn of events surrounding a father who passed away just before moving in. In that case, a deposit issue lingered for weeks; a $500 amount had been approved for return, but despite three attempts to secure the refund, calls went unanswered and no check appeared. That experience left a sour impression of the administrative side of the operation, underscoring that even when the care environment appears suitable, financial and communication practices can cloud the overall picture.
Other reviewers paint a deteriorating scene that followed staffing changes. After a head caretaker named Karla left, one family observed a noticeable decline: rooms were not being cleaned for extended periods, residents were treated poorly, and interactions with visitors could be rude. The reviewer took photographs of what they described as filthy conditions and spoke to the manager on multiple occasions about the state of care, without seeing meaningful improvements. The sentiment echoed here is a warning: the visible quality of the grounds and the initial impression of the facility can be misleading if the daily care and respect for residents lag behind. One reviewer explicitly warned potential families not to be fooled by a single-star rating, noting that the outward appearance of cleanliness and landscaping did not reflect the underlying care issues.
The concerns become even more specific in the account of Cottage 6, where ill-trained staff and adolescent-appearing attitudes were alleged to have affected care. A family member recounted that their mother-in-law needed substantial support, and it was discussed with the manager that Carlton Village could provide the necessary level of care. In reality, they claimed, no healthcare provider was engaged for five weeks after admission, and help was only summoned when a serious medical need - swallowing difficulties and severe constipation - became evident. The staff were described as at a total loss for how to help, highlighting a gap between promised capabilities and actual practice. The family took decisive action, moving their relative out after only a week, and they encouraged others to conduct thorough background checks, including looking into the manager and even DHS investigations, to verify that the facility could meet specific needs. They emphasized filing complaints as a remedy, given the blunt reality of the situation at that time. The overarching message of this account is that care quality can hinge on consistent staffing, appropriate medical oversight, and proactive problem-solving.
Despite these harsh critiques, the reviews do not end on a uniformly negative note. The same set of reviews acknowledges complexity and variability within the facility's operations. After recounting the difficulties and the sense of alarm, one reviewer notes that the upside emerged: they eventually found a wonderful place with caring, competent caregivers, which proves that capable, compassionate care can exist in a similar setting. The other side of the coin is provided by a different voice - one grandmother who resides at Carlton Village and is described as thriving under the care of the staff. This reviewer praises the workers for handling residents well and helping them feel welcome, with a specific nod to the general manager, Becky, who is credited with effectively addressing issues and ensuring residents are happy and well cared for. Such testimonies remind readers that individual experiences can diverge widely, even within the same facility.
Taken together, these reviews illustrate a broad spectrum of experiences at Carlton Village. For some families, the facility represents a genuinely comforting home where care is delivered with kindness and attentiveness in a supportive environment for aging or dementia-related needs. For others, the same building has been a source of frustration and distress, characterized by inconsistent staffing, slow or absent communication, concerns about cleanliness and safety, and disputed management decisions. The more troubling accounts emphasize the importance of due diligence - visiting frequently, speaking with current residents and families, requesting direct observations of care routines, and researching the facility's history with regulatory bodies. The mixed messages also highlight that the quality of care can fluctuate over time, potentially improving with strong leadership and stable staffing, or deteriorating when leadership turnover and systemic gaps take hold.
In sum, Carlton Village appears to offer a capable, comforting environment under the right conditions, but the experiences shared by these families also underscore that care quality can be highly variable. Prospective residents and their families are urged to conduct thorough, ongoing investigations: spend time on-site, talk to multiple staff members at different shifts, review any recent inspection reports, and consider the experiences of several families rather than a single account. While some residents flourish and express gratitude for the care they receive, others have faced significant challenges that led them to seek alternatives. The recurring themes - communication, staffing stability, medical oversight, and consistent cleanliness - seem to be the deciding factors that separate satisfaction from disappointment in this community.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tucson International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Carlton Village 4 is an assisted living community located in Tucson, AZ. This vibrant and welcoming community offers a range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a spacious dining room where residents can enjoy delicious and nutritious meals prepared by our skilled culinary team. The fully furnished apartments provide a cozy and homelike environment for residents to relax in. Additionally, the outdoor spaces offer opportunities for leisurely walks or enjoying the fresh air.
Housekeeping services are provided to ensure that residents' living spaces are always clean and tidy. Move-in coordination services assist new residents with a smooth transition into their new home. Wi-Fi/high-speed internet access is available throughout the community, allowing residents to stay connected with loved ones and engage in online activities.
Care services offered at Carlton Village 4 include assistance with daily activities, such as bathing, dressing, and transfers. Our experienced staff coordinates with health care providers to ensure that all medical needs are met. Medication management services help residents stay on track with their medication schedules. Special dietary restrictions are accommodated, including diabetes diets, and meal preparation and service are provided.
Transportation arrangement services are available for medical appointments, ensuring that residents can easily access necessary healthcare services. Scheduled daily activities provide opportunities for social engagement and recreational pursuits.
In addition to these amenities and care services, Carlton Village 4 benefits from its convenient location within close proximity to various establishments. There are six cafes nearby, offering options for socializing or grabbing a quick bite to eat. Three parks nearby provide opportunities for outdoor relaxation or exercise. Residents have easy access to 17 pharmacies and 31 physicians for their medical needs. Dining out options are abundant with 34 restaurants nearby. Transportation options are readily available with one transportation service nearby. Two places of worship nearby cater to the spiritual needs of our diverse resident population. Finally, six hospitals nearby ensure that quality medical care is easily accessible.
Overall, Carlton Village 4 provides a warm and inviting community for seniors in Tucson, AZ. With its range of amenities, care services, and convenient location, residents can enjoy a comfortable and fulfilling lifestyle.
Carlton Village 4 is located at 4179 North Garden View Circle, Tucson, AZ 85705 in Pima County, Arizona
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