Care Haven II in Tucson, AZ

Pros

• Haven of Tucson is described as exceptional - warm, clean, and highly skilled with compassionate staff.
• The staff are praised for compassionate, attentive, and patient-centered care.
• Amy and Stephanie are highlighted as kind and dedicated nurses who provide excellent care.
• Linda (CNA) and Sara (wound care nurse) are noted for their professionalism and expertise.
• The physical and occupational therapy teams, including Georgia, Christina, Angie, and Brenna, are top-notch and caring.
• The respiratory therapists Brenda, Richard, and Carina are recognized for their dedication and expertise.
• The dining services are often praised as restaurant-quality and accommodating to dietary needs.
• The facility's cleanliness and modern environment contribute to a welcoming healing atmosphere.
• Admitting and front desk staff, such as Zach and Diana, are described as welcoming and helpful.
• Social services and case management, including Melissa and Jennifer, are amazing and professional.
• Families express confidence and gratitude in Haven's care and would recommend it.

Cons

• Haven Health Tucson was described as horrible, with a warning not to bring loved ones there.
• The food was described as inedible.
• The staff were described as rude and ignoring calls from family members.
• Care was alleged to be negligent, with call buttons unanswered for hours.
• There were reports of medication errors and failure to monitor vital signs.
• A patient was reportedly found in a pile of poop due to care failures.
• The facility was accused of misrepresenting its CMS rating.
• Some reviewers stated they would not recommend Haven to others.

Review

Care Haven II in Tucson is best suited for families seeking a strong rehabilitative focus after surgery or a period of skilled nursing care, where a hands-on therapy team and attentive nursing staff can drive measurable recovery. The community shines for Short-term rehab, post-acute care, and therapies that aim to restore strength and independence. In the right scenario, residents benefit from a modern, clean environment, private rooms, and a culture in which therapists, nurses, and CNAs appear genuinely committed to helping patients progress. For families who want daily momentum in therapy and a care team that treats recovery as a collaborative process, this facility can be a compelling choice.

Those who may want to consider alternatives are primarily those prioritizing flawless, uninterrupted daily care with minimal advocacy. A recurring theme in the feedback is variability in staffing and responsiveness - call buttons not answered promptly, occasional gaps in communication, and incidents where families felt their input wasn't promptly acted on. Food quality and consistency also emerge as a concern in some stays, alongside reports of weekend therapy gaps. For residents who require near-constant hands-on oversight, a setting with steadier staffing levels and fewer opportunities for family advocacy may be preferable. In short, this is a facility where outcomes can be excellent, but success often hinges on vigilant family engagement.

The strongest positives center on the care team's expertise and the therapy program. Numerous reviews celebrate nurses like Amy, Stephanie, and others, the skilled CNAs, and particularly the therapy staff (PTs and OTs) for delivering practical, progress-oriented care. Respiratory therapists and wound-care specialists frequently receive specific praise for technical skill and bedside manner. The atmosphere of the building - clean, modern, and focused on healing - amplifies these strengths, creating an environment where residents can participate actively in rehabilitation and feel supported by a capable, empathetic team. When the therapy plan aligns with a resident's goals, the combination of individualized attention and professional accountability can yield meaningful mobility gains and better discharge readiness.

Yet, the cons are real and repeatedly echoed. The most troubling themes involve staffing variability and communications gaps: delayed responses to call lights, delayed medication administration, and sometimes missed updates to families. Several families report experiences ranging from subpar food to inconsistent support on weekends, and there are persistent concerns about the ability to maintain safety and dignity when staff are overwhelmed or less available. Accusations of neglect, lapses in documentation, and difficulties in obtaining timely incident reports or updates underscore the risk that, without strong family involvement, problems may persist longer than expected. These factors do not negate positive clinical outcomes, but they do temper expectations and require a clear plan for advocacy.

Despite the concerns, the pros and cons can be weighed effectively. For residents whose therapy goals are concrete and whose families can maintain active lines of communication, the pros - highly capable nurses and therapists, a patient-centered approach, and a clean, supportive rehab setting - often offset the occasional operational hiccups. The program's ability to tailor therapy and discharge planning to home needs is repeatedly highlighted as a key differentiator. In practice, strong clinical performance and genuine caregiver dedication make a real difference in recovery trajectories, and many families report ongoing appreciation during and after rehab stays. The facility's best outcomes appear most robust where families invest time to stay connected with the treatment team.

Practical guidance for families weighing Care Haven II is to enter with a clear rehab and safety plan, and a proactive communication strategy. Verify current staffing coverage and ask how weekends for PT/OT are scheduled. Inquire about meal options and how dietary preferences are accommodated, and clarify how call bells and nurse responsiveness are monitored. Request a tour focused on therapy spaces, patient rooms, and the workflow of nursing stations to gauge potential wait times. If a facility with consistently high levels of daily communication and uninterrupted care is paramount, consider comparable options in Tucson that emphasize staffing stability and transparent family updates. For families prioritizing robust rehab outcomes and a compassionate, skilled team, Care Haven II remains a compelling option worth careful consideration. If reliability and steady daily oversight are non-negotiable, it may be prudent to evaluate alternatives alongside this community.

This area of Tucson, Arizona, is conveniently located near several healthcare facilities, including physicians, hospitals, and pharmacies, making it ideal for seniors who prioritize easy access to medical care. In addition to healthcare amenities, there are various dining options ranging from fast-food chains like Whataburger and Taco Bell to local Mexican eateries such as Tacos Apson and Taqueria Pico De Gallo. For those who enjoy coffee and pastries, cafes like Exo Roast Co. and Cartel Coffee Lab are also nearby. Additionally, there are parks for outdoor recreation such as Joaquin Murrieta Park and places of worship like St Augustine Cathedral for spiritual fulfillment. Overall, this area offers a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a vibrant community with easy access to everyday conveniences.

Physicians

• Behavioral Awareness Center (1.6 miles)
• Tucson Vascular Specialists (1.8 miles)
• Gambro Healthcare (1.8 miles)
• Arizona Institute of Urology (2 miles)
• El Rio Health Center (2.2 miles)
• Savahcs Saguaro Clinic (3.3 miles)
• US Healthworks (3.4 miles)

Hospitals

• St Mary's Hospital (2 miles)
• VA Medical Center (3.4 miles)
• VA Hospital Building 80/Lab (3.4 miles)
• Arizona Cancer Center (4.4 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (4.9 miles)
• UMC Radiologic (4.9 miles)
• UMC Emergency Room (4.9 miles)

Pharmacies

• Safeway Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Albertsons Pharmacy (2.6 miles)
• Fry's Pharmacy (3.2 miles)
• The Downtown Dispensary (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)

Restaurants

• Whataburger (2.3 miles)
• Green Burrito (2.4 miles)
• Taco Bell (2.5 miles)
• Tacos Apson (2.6 miles)
• Taqueria Pico De Gallo (2.8 miles)
• Street Taco and Beer Co. (2.9 miles)
• El Torero Restaurant (2.9 miles)

Cafes

• Exo Roast Co. (2.6 miles)
• Cartel Coffee Lab (3.1 miles)
• Starbucks (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (4.2 miles)
• Dutch Bros Coffee (4.3 miles)
• Starbucks (4.4 miles)

Transportation

• U-Haul Moving & Storage (2.6 miles)
• Union Pacific Railroad (4.2 miles)

Parks

• Joaquin Murrieta Park (2.8 miles)
• Cardinal Neighborhood Park (5.3 miles)
• Reid Park (5.4 miles)

Places of Worship

• St Augustine Cathedral (2.9 miles)
• Islamic Center Tucson (4.1 miles)
• Our Saviour's Lutheran Church (4.9 miles)
• Benedictine Sanctuary (5.6 miles)
• Apostolic Bethel Temple (5.7 miles)

Theaters

• Century Theaters at Tucson Marketplace (3.9 miles)