Care Haven II

Pros

• Amy is kind, compassionate, and has a warm, welcoming demeanor.
• Linda, Paxton, and Christina are praised for delivering excellent care and support.
• Julie and Lauren listen attentively to needs, keep their word, and respond with empathy.
• Christian, Kiersten, and the respiratory therapists Brenda, Richard, and Carina are outstanding professionals with expertise and dedication.
• CNAs, nurses, and therapists are described as caring, knowledgeable, with a gentle touch and strong work ethic.
• The nursing staff, front desk, and doctors are repeatedly called exceptional and professional.
• Having private rooms is beneficial and contributes to comfort during stays.
• Stephanie and Amy are highlighted for kindness, attentive care, and effective pain management.
• Haven Health of Tucson is depicted as a place with genuine care, compassion, and excellent patient experience.

Cons

• They claim that only an LPN gave medications, a wrong dosage was copied for their husband, and no BP was checked before administration, with their daughter finding him in a pile of poop and a BP of 70/40.
• They describe the services as horrible and urge others not to bring their loved ones there.
• They allege neglect and complete negligence, saying staff ignored their dialysis requests and did not take their feedback seriously, leading to deterioration and ICU transfer.
• They state staff did not follow up in a timely manner, so callers should not expect a same-day callback.
• They report poor care in areas like oral hygiene and respiratory care, citing mouth not being properly cleaned and dry secretions potentially causing oxygen dips.
• They note the food was inedible and that family members had to cook and bring meals.
• They recount a lack of timely evaluation (nearly 24 hours) and that no one responded when their loved one pressed the call button.
• They describe the overall lack of care as disgusting, despite some nurses and caregivers being nice.

Review

Haven Health of Tucson inspires a wide range of emotions in those who have experienced its care. For many patients and families, the facility represents a place where dedicated staff and effective therapies can translate into real, meaningful outcomes. A number of reviewers sing the praises of individual team members and the overall culture of attentiveness they encountered. They describe moments when a nurse or therapist went above and beyond, turning what can be a stressful rehab journey into one where progress feels possible and compassion feels genuine. Names that repeatedly surface in the glowing notes include Amy, Linda, Paxton, and Christina, with comments that their care helped produce excellent results and a sense that someone is truly looking after you or your loved one. The sentiment is that Haven is "absolutely the place to go," where staff and services come together to support recovery and well-being.

Several reviewers call out specific caregivers who stood out for listening carefully, following through on commitments, and showing sincere care. Julie and Lauren are highlighted for taking the time to understand needs, keeping their word, and responding promptly to situations with empathy and attentiveness. Christian and Kiersten are also named as wonderful, underscoring the perception that the team's emotional investment is a core strength of Haven. Beyond these names, a broad cast of caregivers - Caylan Souwer, Gabriela, and Maria (noted for their blue uniforms); CNAs Toni, Lara, Hawa, Miguel, Mia, and Michael Ridge; nurses Faith, Jasmine, and Kim; and respiratory therapists Lek Pichairatana, Blake, Richard, and Preston - are described as caring, knowledgeable, and possessing a gentle touch and a strong work ethic. The consensus is that the facility is populated by people who genuinely care about patients and are skilled in their respective roles.

Yet the reviews do not paint a uniformly flawless picture. One particularly pointed criticism centers on medication management: an LPN allegedly administered meds without the proper dosage, failed to verify the dosage correctly, and did not check blood pressure beforehand, with a severe adverse event (a blood pressure reading of 70/40) raised as a personal, painful example. The reviewer even states, "I would give a -1 if I could," and claims there were implications that the facility may not always prioritize patient safety. Such testimonies contrast sharply with the otherwise warm portrayals and remind readers that experiences can vary widely within the same facility.

Even within the more positive narratives, there are acknowledgments of imperfect performance that can affect comfort and trust. For instance, one reviewer who appreciated having their own private room emphasized how privacy and personal space aided recovery, but still noted that some everyday issues - such as delays in getting help for bathroom needs - could be frustrating. Another patient recounted a lengthy, multi-week stay with private rooms and staff who listened carefully about medications and treatment plans, underscoring that the environment can be supportive and effective, even as individual moments of delay or challenge surface.

There are also deeply negative accounts that focus on life-or-death stakes and the perception of negligence. One family describes a trajectory in which their father's dialysis was repeatedly put on hold, followed by a rapid decline that required an ICU transfer and ventilation, with lingering concerns about oral care and secretions potentially contributing to respiratory complications. The reviewer asserts that the care did not reflect the urgency their family communicated, and they recount a painful sense of being unheard. This account stresses the importance of timely communication and consistent coordination among nurses, doctors, and therapists, illustrating how lapses in follow-through can have serious consequences in the rehab and post-acute setting.

Family memos from Haven's longer-term patients also provide a mosaic of experiences. A mother who spent two weeks at Haven during rehab for hip and knee procedures describes Haven as an excellent choice, with multiple stays marked by professional, courteous, and friendly staff. In her words, "All the staff were top notch," and she highlights Lizeth, Fred, and others who stood out, noting that she would return if she needed a care facility again and would highly recommend Haven. In another instance, a family thanks the nursing staff, front desk, and doctors for exceptional care during a challenging recovery, emphasizing that Amy, Stephanie, and Christian were especially attentive to their son's needs. This theme reinforces the sense that, when communication and teamwork align, Haven can be a place of real reassurance and effective healing.

In a distinctive tribute to the facility's respiratory care team, several reviewers dedicate detailed praise to three therapists who demonstrated exceptional dedication and expertise. Brenda - described as fiery, compassionate, and fiercely protective of patients' rights - appears as a figure who combines advocacy with warmth and humor. Richard is portrayed as a strong, problem-solving presence whose deep experience inspires confidence even when a case is difficult. Carina is depicted as soft-spoken but incredibly knowledgeable, a leader who combines kindness with technical mastery. These tributes convey a belief that the RTs at Haven are not just clinicians but vital partners in patient recovery, ready to rise to emergencies and to educate families about cardiopulmonary processes.

Even as many tones are positive, the overall feedback includes candid reminders that care quality can appear uneven. Some reviewers recount moments when care did not meet expectations - such as a perception that the bathroom needs were not promptly addressed, or situations where food was described as inedible and the expectation to bring in meals was placed on family members. One account from a veteran health-care professional expresses a broad, hopeful verdict: despite the inevitable challenges of demanding patient care, Haven is a place where genuine care, compassion, and teamwork are palpable, and where the staff's dedication shines through in smiles and quiet acts of service.

Taken together, these shared experiences sketch a Haven Health of Tucson that many patients and families cherish for its compassionate staff, strong teamwork, and ability to support recovery. The most compelling testimonials celebrate a cadre of nurses, aides, therapists, and doctors who listen, advocate, and respond with empathy, sometimes turning difficult rehab journeys into hopeful ones. Yet the stories also remind us that outcomes in health care are not guaranteed and that safety, timely communication, and consistent follow-through remain essential. For those who encounter Haven, the message is nuanced: many will meet caring professionals who make a meaningful difference, while others cautions may arise about individual experiences that require vigilance and ongoing advocacy.

This area of Tucson, Arizona, is conveniently located near several healthcare facilities, including physicians, hospitals, and pharmacies, making it ideal for seniors who prioritize easy access to medical care. In addition to healthcare amenities, there are various dining options ranging from fast-food chains like Whataburger and Taco Bell to local Mexican eateries such as Tacos Apson and Taqueria Pico De Gallo. For those who enjoy coffee and pastries, cafes like Exo Roast Co. and Cartel Coffee Lab are also nearby. Additionally, there are parks for outdoor recreation such as Joaquin Murrieta Park and places of worship like St Augustine Cathedral for spiritual fulfillment. Overall, this area offers a mix of essential services and recreational opportunities that cater to the needs of seniors looking for a vibrant community with easy access to everyday conveniences.

Physicians

• Behavioral Awareness Center (1.6 miles)
• Tucson Vascular Specialists (1.8 miles)
• Gambro Healthcare (1.8 miles)
• Arizona Institute of Urology (2 miles)
• El Rio Health Center (2.2 miles)
• Savahcs Saguaro Clinic (3.3 miles)
• US Healthworks (3.4 miles)

Hospitals

• St Mary's Hospital (2 miles)
• VA Medical Center (3.4 miles)
• VA Hospital Building 80/Lab (3.4 miles)
• Arizona Cancer Center (4.4 miles)
• The University of Arizona Medical Center - Medicine Clinic Physician Offices (4.9 miles)
• UMC Radiologic (4.9 miles)
• UMC Emergency Room (4.9 miles)

Pharmacies

• Safeway Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Albertsons Pharmacy (2.6 miles)
• Fry's Pharmacy (3.2 miles)
• The Downtown Dispensary (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)

Restaurants

• Whataburger (2.3 miles)
• Green Burrito (2.4 miles)
• Taco Bell (2.5 miles)
• Tacos Apson (2.6 miles)
• Taqueria Pico De Gallo (2.8 miles)
• Street Taco and Beer Co. (2.9 miles)
• El Torero Restaurant (2.9 miles)

Cafes

• Exo Roast Co. (2.6 miles)
• Cartel Coffee Lab (3.1 miles)
• Starbucks (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (4.2 miles)
• Dutch Bros Coffee (4.3 miles)
• Starbucks (4.4 miles)

Transportation

• U-Haul Moving & Storage (2.6 miles)
• Union Pacific Railroad (4.2 miles)

Parks

• Joaquin Murrieta Park (2.8 miles)
• Cardinal Neighborhood Park (5.3 miles)
• Reid Park (5.4 miles)

Places of Worship

• St Augustine Cathedral (2.9 miles)
• Islamic Center Tucson (4.1 miles)
• Our Saviour's Lutheran Church (4.9 miles)
• Benedictine Sanctuary (5.6 miles)
• Apostolic Bethel Temple (5.7 miles)

Theaters

• Century Theaters at Tucson Marketplace (3.9 miles)