Broadway East Apartments

Pros

• The staff at Broadway East are highly professional and make all the difference.
• Keona is described as the heart and soul of the community, always going above and beyond to help residents.
• Residents are welcoming and friendly, creating a warm sense of home.
• Maintenance staff are courteous, professional, and quick to address issues.
• The pool and spa are pristine and maintain perfect temperatures.
• The common areas are clean, well-maintained, and enjoyable to use.
• The property is beautiful and feels like home.
• Susan Burke and Kaona provide thorough, unfazed moving-in support with clear explanations of costs and lease terms.
• The shuttle service, with driver Danny, is an amazing convenience for residents.
• Frequent activities and events help create a strong sense of community.
• The property is well-kept, conveniently located, and residents feel safe and cared for.
• The management team is responsive, proactive, and treats residents like family.

Cons

• The place has a horrid roach problem, and residents report that management has not addressed it despite repeated complaints.
• Some residents note security concerns because other tenants keep leaving gates open.

Review

Broadway East feels like a true home to a diverse group of residents who consistently praise the community for its welcoming atmosphere, beautiful grounds, and especially the team of people who keep everything running smoothly. Across numerous accounts, the thread that ties the experiences together is a professional, attentive staff that treats residents more like family than tenants. From the moment of first contact through ongoing daily life, residents repeatedly describe the team as friendly, knowledgeable, and genuinely invested in making living here a positive experience.

Many residents highlight the move?in process as a standout, praising the guidance and support they received from the office team. Keona is repeatedly commended for going above and beyond during moves, including a personal welcome and a thoughtful touch that helps new residents feel at home from the start. The tours are described as informative, with Susan (and in one instance Kaona) providing clear explanations of costs and the lease, answering questions without rushing anyone. Once settled, maintenance requests are noted to be addressed promptly and professionally, reinforcing the sense that the property is well cared for.

The common areas and the property at large earn frequent praise for cleanliness, upkeep, and beauty. Residents enjoy spending time in the community spaces, which are consistently described as well maintained and inviting. The pool and spa receive particular affection, with many noting that they are pristine and kept at comfortable temperatures. The grounds, the overall aesthetic, and the presence of regular resident activities help foster a warm, welcoming vibe, making daily life feel easy and enjoyable. The shuttle service is also highlighted as a valuable perk for those who no longer drive, with Danny the shuttle driver singled out as friendly and helpful during weekly outings to grocery stores and other destinations.

Leadership and teamwork among the on?site staff are a common source of praise. Several accounts spotlight Suson, the manager, for her calm, professional demeanor and for making improvements that elevate the living experience. The collaboration between Suson, Mikayla (Leasing Manager), Herman, and Samim (Maintenance Supervisor) is described as effective and resident?focused, with staff listening to concerns and following through on promises. The sense that the staff "cares about the residents" and treats everyone with kindness and respect is a recurring theme, contributing to a feeling that Broadway East is more than just a place to live - it's a community that looks out for one another.

In addition to the general atmosphere, residents repeatedly note practical benefits that add up to a high quality of life. The apartment community is praised for its convenient location, with easy access to parks, shopping, and major bus routes, as well as close proximity to notable local amenities like a mall. Safety and security are emphasized as part of what makes the community feel like a home, with residents expressing gratitude for the attentive management and well?kept grounds. The sense of belonging is reinforced by a steady stream of activities and events organized by the staff, which helps residents - especially seniors - stay connected, engaged, and supported.

Of course, no living situation is without its challenges, and one resident raises a concrete concern about pests. This individual describes a persistent roach problem that has been difficult to address despite multiple reports to management. It stands out as a legitimate issue in contrast to the overwhelmingly positive experiences shared by many others. While this point is singled out, it's presented as a specific, ongoing problem rather than a general indictment of the community. The broader narrative remains one of responsiveness, care, and strong leadership, but the roach issue serves as a reminder that, like any property, there are days when resolution takes time.

Overall, the consensus across reviews is overwhelmingly favorable. Residents repeatedly articulate pride in their living environment and gratitude toward the staff for creating a place that feels safe, welcoming, and alive with activity. From the front office to maintenance to the shuttle crew, the team at Broadway East is described as capable, compassionate, and committed to keeping the property well maintained and the community tightly knit. For many, it's not just an apartment - it's a place to call home, a community they want to be part of for years to come, and a testament to what attentive management and a dedicated staff can accomplish in apartment living.

Cafes

• Panera Bread (0.1 miles)
• Dutch Bros Coffee (0.2 miles)
• The Human Bean (1.1 miles)
• Starbucks (1.8 miles)
• Dutch Bros Coffee (1.9 miles)
• Coffee X Change (2.1 miles)
• Dutch Bros Coffee (2.8 miles)

Restaurants

• Black Bear Diner Tucson (0.1 miles)
• Raising Cane's Chicken Fingers (0.3 miles)
• MOD Pizza (0.3 miles)
• Yard House (0.3 miles)
• Arby's (0.5 miles)
• BJ's Restaurant & Brewhouse (0.8 miles)
• Beyond Bread (0.9 miles)

Hospitals

• Kindred Hospital - Tucson (0.2 miles)
• Curahealth Tucson (0.2 miles)
• St Joseph's Hospital (0.4 miles)
• Danville Services (0.7 miles)
• Providence Service (1 miles)
• Tmc Labor and Delivery (2.2 miles)

Physicians

• SoundPoint Audiology and Hearing (0.3 miles)
• Radiology (0.5 miles)
• Harmony Obgyn (0.5 miles)
• Saguaro Surgical (0.9 miles)
• Jason M Levine (0.9 miles)
• Greenberg, Jerry, Md - Southwestern Urology (1 miles)
• Su-Wen Chang, DDS (1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• Walmart Pharmacy (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• Green HealthMart Pharmacy (2.1 miles)

Theaters

• Century Park Place 20 And Xd (0.4 miles)

Places of Worship

• Christ Presbyterian Church (0.5 miles)
• Rincon Congregational Church (0.8 miles)
• Grace To The Nations (1.4 miles)
• Desert Valley Adventist Church (1.8 miles)

Parks

• Palo Verde Park (0.8 miles)
• Udall Park Soccer Fields (2.6 miles)