AccentCare of Tucson, AZ

Pros

• They consider the company the best they have ever had.
• Megan is adored for her patience with seniors.
• Lance is a gentleman and Cyl is an excellent professional supervisor.
• The staff are supportive and pet-friendly; they will love your pets.
• Yovanni was a caregiver the reviewer's grandmother really enjoyed; the service was great and highly recommended.
• The management team is amazing and very helpful with any questions or concerns.
• The office staff are great and always helpful, and they communicate changes promptly.

Cons

• The management's scheduling is poorly organized and caregivers often do not show up.
• They receive calls from multiple long-distance numbers, which feel like scam attempts.
• Schedules and times are inaccurate and frequently changed at the last minute, with no apology.
• The client has to call weekly to confirm whether a caregiver will arrive, causing a big headache.
• A caregiver refused to perform the requested tasks beyond light housework, leaving other duties undone.
• The client's feet were swollen due to a perceived lack of proper care.
• Management is accused of lying and blaming the client, offering excuses and missing weeks of service.
• Some employees posted non-mask-wearing content, raising safety concerns for home visits.

Review

The collection of reviews paints a picture of a home care company that can deliver deeply personal, compassionate support when everything lines up just right, but that also faces serious, systemic challenges that can leave clients frustrated and underserved. On the positive side, a number of reviewer accounts highlight caregivers who feel like trusted members of the family. One caregiver, Megan, is repeatedly praised for her patience with seniors and the reviewer's hope to never lose her; the sentiment is echoed by others who describe Megan as the standout in care when she's involved. The warmth extends to the organization's leadership and supervisors as well: Lance, Cyl, and Patty are repeatedly described as excellent, fabulous, and always responsive or "on it" whenever help is needed. There's also a sense that the agency can be genuinely family-friendly for pets, indicating a flexible, welcoming approach to clients who share their homes with animals.

Another clear source of positivity is the care experience provided by Yovanni, who is singled out as a grandmother's caregiver that truly delivered. The reviewer who used Yovanni's services emphasizes the quality of care and strongly recommends the agency based on that experience. Alongside the hands-on caregivers, reviewers consistently commend the office staff for their responsiveness and helpfulness. When changes occur in a client's plan, the offices' communication is highlighted as a strength, with the team described as proactive in keeping families informed and supported. Taken together, these accounts convey a picture of a company capable of delivering exceptional, attentive care when the stars align and when experienced staff members are in place.

However, the praise is tempered by a contrasting, more troubling set of experiences that center on scheduling, reliability, and communication. Several reviewers report significant organizational problems with scheduling: caregivers not showing up, frequent changes to plans, and a revolving door of contact methods that produces confusion and a sense of unreliability. One reviewer describes having to call repeatedly just to learn whether a caregiver would be arriving, with timely updates and accurate arrival times often missing from the picture. The consequences of this disorganization are serious and personal - the reviewer notes swelling in the feet due to a lack of timely care, a brother driving from Texas to Arizona to help, and ultimately choosing to switch to a different agency. The sentiment is blunt: it's not acceptable to operate with multiple long-distance phone numbers that feel impersonal or even like scams, and clients deserve a single, trustworthy line of communication and a stable schedule. The overarching message is a demand for reliability, accountability, and a demonstration of care for clients' real-life needs.

Safety concerns also appear in the reviews, with one reviewer warning others that some employees post non-mask wearing content, advising caution when inviting staff into private homes. The note is brief but pointed, and it underscores a broader expectation for professional conduct and safety in the home - especially when care is being provided in vulnerable environments.

A particularly detailed and troubling account centers on an interaction with a caseworker associated with a program for the elderly and disabled (PCOA). The client describes being targeted for home help while living with other people at home, outlining specific tasks they expected the aide to perform - mopping, sweeping, bathrooms, kitchen duties, and even porch and garage areas. The client, elderly and with limited eyesight, recalls that the representative indicated these tasks would be possible, but that the actual aide would only perform light housework and would not handle gardening, garage work, or even car washing. The client claims the aide did far less than promised: the toilet wasn't cleaned, dusting wasn't done, and the support hours supposedly spent on tasks did not align with what was observed on subsequent visits. The client's frustration grows as they allege miscommunication and a pattern of the management team blaming the client for issues, with inconsistent excuses about missed appointments and time changes. They describe a sense of abandonment and stress - feeling left in a precarious situation, with relatives and neighbors stepping in to help (and the client noting they were ultimately sent by PCOA). The review concludes with a blunt warning about the agency's handling of care for the disabled and elderly: management is accused of lying and shifting blame, leaving the client to rely on inconsistent care and frequent missed visits.

Taken together, these reviews present a nuanced portrait of the company. On one hand, there are compelling stories of dedicated caregivers - Megan, Yovanni - and a responsive, well-liked office leadership team - Lance, Cyl, Patty - who can deliver compassionate, effective care and clear communication when things align. On the other hand, the experiences described reveal systemic issues in scheduling, reliability, and accountability that can erode trust and result in real-world harm or discomfort for clients relying on in-home support. The negative accounts also raise questions about safety practices and the accuracy of promised services, highlighting a need for stronger safeguards, consistent processes, and transparent, single-point communication to avoid the confusion and frustration that have left some families seeking alternatives.

Ultimately, the company appears to be capable of extraordinary, person-centered care through its standout caregivers and caring office staff, but it also shows vulnerabilities that can undermine those positive experiences. Clients who encounter the well-regarded caregivers like Megan and Yovanni - along with a responsive leadership team - report outstanding, compassionate support. Yet those who face scheduling failures, miscommunication about duties, and safety concerns describe a very different, more troubling reality. The recurring suggestion across multiple reviews is a call for a more reliable scheduling system, a single, clear point of contact, consistent adherence to promised tasks, and stronger safety and accountability measures, especially when working in clients' homes. For anyone considering this agency, the takeaway is clear: expect exceptional care from some staff, but verify scheduling, scope of services, and safety practices up front, and seek assurances about reliability and accountability before proceeding.

This part of Tucson, Arizona is a diverse and convenient area with a variety of amenities close by. There are several healthcare options including physicians, pharmacies, and hospitals within a short distance, making it easy for seniors to access medical care when needed. Additionally, there are a range of restaurants offering different cuisines for dining out, as well as cafes for socializing or enjoying a cup of coffee. Places of worship are also nearby for spiritual support. The presence of theaters and parks offers opportunities for entertainment and outdoor activities. Overall, this neighborhood provides a blend of healthcare services, dining options, and recreational facilities that could make it a comfortable and convenient choice for senior living.

Physicians

• SoundPoint Hearing Centers (0.3 miles)
• Complimentary Medicine Association (0.4 miles)
• Su-Wen Chang, DDS (0.6 miles)
• Tucson Occupational Medicine (0.9 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.2 miles)
• Alvernon Optical (1.4 miles)
• UA Healthcare Clinics (1.6 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walmart Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.8 miles)

Restaurants

• Opa's Best Greek American Cuisine (0.4 miles)
• Pei Wei Asian Kitchen (0.5 miles)
• Olive Garden (0.7 miles)
• Trident Grill III (0.7 miles)
• Miss Saigon (0.7 miles)
• BJ's Restaurant & Brewhouse (0.8 miles)
• El Molinito (1 miles)

Places of Worship

• Rincon Congregational Church (0.9 miles)
• Desert Valley Adventist Church (1.4 miles)
• Christ Presbyterian Church (2 miles)
• Grace To The Nations (2.3 miles)
• Benedictine Sanctuary (2.5 miles)

Hospitals

• Danville Services (0.9 miles)
• Providence Service (1.1 miles)
• Kindred Hospital - Tucson (1.8 miles)
• Curahealth Tucson (1.8 miles)
• St Joseph's Hospital (2 miles)
• Tmc Labor and Delivery (2.4 miles)
• Tucson Natural (2.5 miles)

Theaters

• Century Park Place 20 And Xd (1.3 miles)
• The Loft Cinema (2.4 miles)

Cafes

• Panera Bread (1.6 miles)
• Black Crown Coffee Co. (1.6 miles)
• Dutch Bros Coffee (1.7 miles)
• Starbucks (1.9 miles)
• The Human Bean (1.9 miles)
• Dutch Bros Coffee (1.9 miles)
• Coffee Times Drive-Thru (2.3 miles)

Parks

• Reid Park (2.2 miles)
• Palo Verde Park (2.2 miles)