17240 Camino Cartegena, Sahuarita, AZ 85629
For more information about senior living options: (844) 490-3973
At Nan's Hacienda, the monthly cost for a private room is competitively priced at $2,000, which is significantly lower than the average costs in Pima County and throughout Arizona. Specifically, Pima County sees an average monthly rate of approximately $3,332, while the state average stands even higher at around $3,345. This disparity highlights Nan's Hacienda as an attractive option for individuals seeking quality accommodations without the burden of excessive expenses. The value offered not only encompasses affordability but also reflects a commitment to providing residents with comfortable living arrangements tailored to their needs.
| Floor plans | Nan's Hacienda | Pima County | Arizona |
|---|---|---|---|
| Private | $2,000 | $3,332 | $3,345 |
A family recounts a deeply troubling experience at a senior care facility, painting a picture of an environment that was advertised as loving and well-maintained but in reality felt cold, financially burdensome, and dangerously neglectful. The account emphasizes that the home was described as a "great" and "kind, loving" place, but the reviewer's lived experience told a starkly different story. They describe a setting that charged a substantial monthly rate - roughly 2,700 to 3,500 dollars per month per room - yet imposed strict limitations that undermined residents' comfort and autonomy, including bans on air conditioning, Wi-Fi, and even basic access to computers. The facility's location allegedly offered little to no cellular signal unless residents paid extra for external internet service, creating a sense that comfort and connection were secondary to cost recovery.
Nutrition and daily life inside the facility appear to have been another major point of contention. The reviewer notes a diet dominated by Campbell's soup nearly every night, a routine they imply was insufficient for the residents' needs and dignity. This austere dietary pattern sits alongside broader concerns about safety and well-being. The reviewer asserts that two residents suffered aspirational events at the dining table within a year, implying a failure in supervision and meal-time safety that should have protected vulnerable elders during meals. The mother at the center of the review reportedly died from aspiration pneumonia, a consequence the reviewer attributes to medical and caregiving practices - specifically medications and fluids being administered while the patient was lying down, a practice the reviewer viewed as dangerous and improper.
The family's allegations do not stop at nutrition and routine care. They claim the mother had cancer, and after her death they allege that bruising appeared on her body - bruising the family linked to abuse by a caregiver named Francis. The report suggests a pattern in which staff blamed the resident for injuries - claiming she had fallen - while the family contends bruising was the result of abuse. Complicating matters, the lead caregiver, described as the owner's daughter, is portrayed as a problematic figure: a person who allegedly borrowed money from residents on a daily basis and who sometimes left residents unsupervised by taking shifts lightly or being elsewhere, allegedly throwing parties at a nearby home during work hours or sleeping in and missing shifts. These descriptions together create an image of leadership that appeared more self-serving or negligent than protective of residents.
Medication management is another critical area highlighted by the reviewer. They report that the mother's fentanyl patch was not replaced for six days, with questions raised about the whereabouts or accountability of the medication during that period. This detail underscores concerns about how medications and pain management were handled, especially for someone dealing with cancer. The combination of missed medication, alleged abuse, and the lack of timely supervision during meals contributed to a broader sense of distrust: a belief that the facility was not safeguarding its residents' health or dignity as promised.
The reviewer also notes a broader pattern of neglect and mismanagement that extended beyond individual incidents. They describe times when residents were left without any staff at all because the lead caregiver was away - whether at a neighbor's house or otherwise disengaged from her duties. This perceived absence of oversight, paired with reports of parties and off-duty activity during work hours, builds a narrative of chronic under-support in an environment that residents and their families should be able to rely on for safety and companionship. The concern about supervision is reinforced by ongoing complaints to Adult Protective Services (APS) and other state departments, yet the facility reportedly remained in operation due to the influence of a friend within the system who could offer advance warning about findings, thereby helping to keep the business afloat.
For this family, the decision to place their mother in this facility was shaped by the belief that the owner and staff were friendly and trustworthy. They now feel misled, describing the owner as someone who was "attached to oxygen and too sick to leave her own house," while asserting that the daughter, who runs the facility, failed to uphold basic standards of care. The reviewer suggests a disconnect between the owner's stated priorities and the reality experienced by residents. The account concludes with a sense of disappointment and warning: their mother chose the facility believing she would be cared for by people who genuinely cared for her, but the experience revealed a system where accountability seemed elusive and harm was, in their view, too easily dismissed or concealed.
Overall, the account presents a detailed and scathing critique of the facility, focusing on questionable dietary practices, dangerous lapses in medical and personal care, alleged abuse, financial mismanagement by staff, and a leadership dynamic that appeared to tolerate or overlook harmful behavior. The family's experience culminates in a strong warning for others: do not entrust loved ones to this place. They describe a home that appeared to prioritize expense and appearances over the essential needs and safety of residents, leaving them with lasting concerns about who was truly looking out for the people entrusted to their care.
Nan's Hacienda is a welcoming board and care home located in the serene community of Sahuarita, AZ. Designed to provide a comfortable and supportive living environment, Nan's Hacienda offers a range of amenities to enhance the quality of life for its residents. The beautifully furnished facility features a cozy dining room, lush garden spaces, and outdoor areas where residents can enjoy fresh air and nature. Housekeeping services ensure that the living spaces remain tidy and personalized move-in coordination makes transitioning into the community seamless.
At Nan's Hacienda, we prioritize the well-being and independence of our residents by providing assistance with activities of daily living. Our dedicated staff is equipped to offer support with bathing, dressing, transfers, and medication management while also coordinating with healthcare providers as needed. We accommodate special dietary restrictions with thoughtfully prepared meals that cater to individual preferences, including diabetes-friendly options. Scheduled daily activities foster engagement and social interaction among residents.
The community is conveniently located near essential services and recreational spots, including five nearby cafes, eight parks for outdoor enjoyment, numerous pharmacies, physicians' offices for healthcare needs, an array of 32 restaurants for dining out experiences, transport facilities for easy mobility, places of worship for spiritual needs, and a hospital for any medical emergencies.
At Nan's Hacienda in Sahuarita, AZ, we strive to create an engaging and nurturing environment where residents feel safe and valued while enjoying their golden years with dignity and grace.
At Nan's Hacienda, the monthly cost for a private room is competitively priced at $2,000, which is significantly lower than the average costs in Pima County and throughout Arizona. Specifically, Pima County sees an average monthly rate of approximately $3,332, while the state average stands even higher at around $3,345. This disparity highlights Nan's Hacienda as an attractive option for individuals seeking quality accommodations without the burden of excessive expenses. The value offered not only encompasses affordability but also reflects a commitment to providing residents with comfortable living arrangements tailored to their needs.
Nan's Hacienda is located at 17240 Camino Cartegena, Sahuarita, AZ 85629 in Pima County, Arizona
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