Angels On Duty

Pros

• Angels on Duty provides compassionate, knowledgeable caregivers.
• Angels on Duty are indeed angels.
• Paula from the Camp Verde office is incredibly helpful and caring.
• Lauri and Rosie are known for treating clients like family.
• Angels on Duty will do whatever it takes to meet clients' needs.
• Their workers are friendly, and the company consistently demonstrates care.
• They are honest and upfront about everything and will find out answers when needed.

Cons

• Jazz at the Prescott Valley office is rude, demeaning, and talks over clients.
• She shows no regard for patient safety or employee safety, despite being a manager.
• The notion that she is a manager is described as laughable.
• The corporate office is said to lack the necessary skills to address concerns.
• The reviewer would give zero stars if possible.
• The Prescott Valley office allegedly breached the contract by not providing 24-hour care or the agreed two caregivers, leaving the client unsupported.
• A caregiver allegedly gave thyroid pills due to misreading instructions, creating a serious safety risk.
• The manager is accused of stealing food from freezers and lying about misconduct.
• The agency reportedly stopped caring for clients and staff, failing to respect caregivers in clients' homes.

Review

The reviews about Angels on Duty present a tale of two very different experiences. For some families, the organization has provided deeply compassionate, knowledgeable care that made difficult times more bearable. They describe caregivers who are patient, honest, and dedicated, and they speak about certain individuals who stood out for their kindness and reliability. Phrases like "Compassionate knowledgeable caregivers," and "Angels on Duty are indeed Angels" capture the sentiment of those who feel that the company truly goes above and beyond for families in crisis. In particular, many accounts praise the Camp Verde office and specific staff members who have earned heartfelt gratitude. One reviewer singled out Paula in Camp Verde as "ABSOLUTELY hands down incredibly helpful and caring" with a "BIG heart," thanking her on behalf of loved ones and describing her as a genuine "Angel." Others describe staff as honest and upfront, noting a willingness to meet needs and to find answers when questions arise, with comments like "they will do whatever it takes to meet your needs" and "if they don't know, they will find out and let you know." For families whose loved ones were in end-of-life care, the tone can be especially tender, with caregivers described as making "taking care of my mother in her last days much more tolerable."

Yet alongside these affirmations, there are strong, sharply worded critiques that center on local offices and what some families perceive as a troubling difference between ideals and practice. A Prescott Valley reviewer describes an experience so negative that they say the care they received was undermined from the start by bad customer service. The reviewer accuses a manager named Jazz of being rude, demeaning, and talking over clients, and they allege that the manager shows a lack of regard for both patient safety and employee safety. The frustration extends to the corporate side, with the reviewer saying attempts to contact "corporate" were unproductive and that they ultimately chose to take their business elsewhere, vowing to discourage others from choosing the company. The accusation is blunt: the dissatisfaction with service quality and leadership was so pronounced that they would give zero stars if possible.

Interwoven with these polarized experiences are detailed accounts of particularly problematic episodes that have left some families wary of continuing care with the agency. A long post from Camp Verde/Prescott Valley describes a 19-day period of supposed 24-hour care for a 90-year-old mother under a plan requiring two caregivers who would meet beforehand to determine compatibility. The family stipulations were clear, but scheduling issues emerged: a weekend caregiver reportedly worked only six hours and overnight care was not provided, leaving the mom effectively unsupervised and reliant on neighbors for help. The situation intensified when, during a time of elevated stress - one caregiver reportedly told the family the mother's mental state was being watched for suicidal risk - the agency did not inform the next set of caregivers, despite repeated daily calls by the family. The narrative emphasizes the cascading consequences: emotional turmoil, missed chances for proper care, and a growing sense of abandonment as the family could not be present due to distance and travel constraints.

That same account recounts a troubling incident involving medication. A caregiver is said to have given the mother two thyroid pills instead of the two Tylenol pills the family had left instructions for, a misread that could have serious consequences given the mother's atrial fibrillation. The family interrupted the arrangement, returning home, and when they confronted the Prescott Valley office about a breach of contract, they were told that the handful of tasks performed - feeding, washing, basic care - constituted "getting the job done," dismissing the broader expectations of a full, continuous coverage plan. The account references elder law, arguing that a verbal agreement for custodial care can be binding like a written contract, and it portrays a conflict between promised coverage (two caregivers around the clock) and the reality of the schedule that left the mother largely alone with neighbors stepping in, which the family found emotionally devastating.

The same lengthy review includes harsh accusations against the agency's leadership, claiming that the manager "stolen food from freezers and lied about her misconduct." It culminates in a plea to prospective clients: do not utilize this place for any services. The reviewer argues that the agency does not truly care for its clients or its staff, and they express a deep disappointment in how the organization shifted from initial warmth to what they describe as unfounded beliefs about caregivers and the withdrawal of clients. The reviewer also urges the company to hire more skilled, compassionate staff and to recognize that caregivers go into people's homes and deserve respect. The emphasis here is on human dignity for people with disabilities and the basic expectation of dependable, compassionate care.

Taken together, the collective voices convey a company capable of extraordinary warmth and human connection, especially from staff like Paula, Lauri, and Rosie, who are remembered as family-like figures who support families through trying times. At the same time, the opposing narratives raise serious questions about reliability, communication, safety, and consistency across different offices. The accounts highlight the gap that can exist between a caregiver's compassionate intentions and the operational realities of scheduling, supervision, and contract fulfillment. For prospective clients, the lessons feel clear: the quality of experience may hinge on the particular local office and staff, and it may be wise to seek explicit confirmations about caregiver availability, safety protocols, and what happens when plans change. It's a reminder to ask tough questions, request specifics about coverage, and gauge how responsive the organization will be when concerns arise. The stories together paint a picture of a company capable of delivering profound comfort and real risk alike, depending on the day, the staff assigned, and the communication that guides the caregiving arrangement.

This part of Prescott Valley, Arizona boasts convenient access to a variety of essential services for seniors. The area is home to several reputable physicians and medical facilities, including Northern Arizona Orthopaedics and Yavapai Regional Medical Center, ensuring quality healthcare options are readily available. Additionally, there are numerous dining options nearby such as Lonesome Valley Brewing and Olivas' Mexican Food, providing a range of culinary choices. Seniors can also enjoy leisure activities at the Harkins Theatres Prescott Valley 14 or relax at Starbucks cafes in the vicinity. With pharmacies like CVS Pharmacy and Safeway Pharmacy close by, medication needs can be easily met. Overall, this community offers a mix of amenities that cater to senior living needs in a convenient location.

Physicians

• Mark Davis (0 miles)
• Northern Arizona Orthopaedics (0 miles)
• Family Medical Walk In (0 miles)
• Northern Arizona Orthopaedics - Prescott Valley (0 miles)
• Windsong Medical Associates (0 miles)
• Prescott Valley Women's Clinic (0 miles)
• Arizona Oncology (0 miles)

Hospitals

• Yavapai Regional Medical Center (0.1 miles)
• Pronghorn Psychiatry (2.1 miles)
• Tri City Surgery Center (6.3 miles)
• US Veterans Medical Center (7.6 miles)

Restaurants

• Lonesome Valley Brewing (0.1 miles)
• Taco Bell (0.3 miles)
• Burger King (0.3 miles)
• Arby's (0.4 miles)
• Olivas' Mexican Food (0.4 miles)
• McDonald's (0.5 miles)
• Sonic Drive-In (0.6 miles)

Pharmacies

• Genoa-QOL Healthcare Co. (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Safeway Pharmacy (0.3 miles)
• Walgreens (0.8 miles)
• Fry's Pharmacy (0.9 miles)
• Niemann and Associates (1.6 miles)
• Yavapai Herbal Services (1.7 miles)

Theaters

• Harkins Theatres Prescott Valley 14 (0.7 miles)
• Picture Show (6.9 miles)

Cafes

• Starbucks (0.8 miles)
• Dutch Bros Coffee (2.1 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.7 miles)
• Starbucks (7.5 miles)

Parks

• Mountain Valley Park (1 miles)
• Granville Community Dog Park (2.2 miles)
• Yavapai County Fairgrounds (5.4 miles)

Places of Worship

• Temple B'rith Shalom (5.7 miles)
• Heights Church (6.3 miles)

Transportation

• U-Haul Moving & Storage (6.3 miles)
• Canyon Country Taxidermy (6.5 miles)
• Mile High Avionics (6.8 miles)
• Prescott Ernest A. Love Field - Terminal (7.1 miles)
• Prescott Municipal Airport (7.2 miles)