Good Samaritan Prescott Valley

Pros

• The facility is one of the cleanest and most effectively run that the reviewer has encountered.
• The facility is clean, professional, and has a cozy feel.
• The reviewer would absolutely have their own mom live there.
• The patient felt comfortable and believed this was the place they belonged.
• The nurses and rehab staff were amazing and worked hard to help the patient regain strength to walk.
• The facility was homey and welcoming.
• The staff were amazing despite staffing challenges.
• The rooms were spotless, and trash was emptied daily.
• The facility features a brand-new salon and gift shop and hosts a variety of activities and guest visits.
• The employees are professional, caring, and consistently upbeat.

Cons

• The review described the care as unbelievably poor.
• The reviewer alleged that a nurse punctured a vancomycin bag and used a paperclip to stop the leak without informing the patient, risking sterility.
• The reviewer stated that the rooms and furniture were in poor condition and the floors were filthy.
• The reviewer observed overflowing bug traps and spiderwebs behind the furniture.
• The reviewer reported that no paperwork or tour was provided upon admission.
• The reviewer claimed that physical therapists pressured the patient to sit and walk when they could not.
• The reviewer noted that the patient was released to hospice after a week and died a few days later.
• The reviewer described the facility as smelling of urine, run down, with holes in the walls.
• The reviewer said beds were below standard, there was no bedside commode, and pain medication was not given when due.
• The reviewer reported rude behavior from the director and inappropriate language used.
• The reviewer claimed the facility used fear tactics to keep residents longer, implying Medicare payments.
• The reviewer stated that a family member was discharged without medications and with prescriptions that could not be filled.

Review

A wide range of experiences has been reported about the Good Samaritan facilities in Prescott Valley and nearby Windsong, reflecting both high praise and serious concerns. On one end of the spectrum, multiple reviewers describe a homey, clean, and well-staffed environment where residents are treated with kindness, respect, and real attention. On the other end, there are accounts of alarming lapses in safety, communication, and basic care that left families in distress and patients at risk. Taken together, the reviews paint a complex portrait: these facilities appear capable of excellent, compassionate care, but there are persistent, sometimes severe, issues that can undermine patient safety and family trust.

Several reviewers recount incidents that raise questions about infection control and medical vigilance. One account describes a nurse puncturing a vancomycin antibiotic bag and failing to disclose the leak, instead placing a black paperclip to stop it and attempting to use the compromised line in a patient's PICC. The reviewer says the nurse did not treat the situation as sterile, and that an emergency supply delivered later was only half the needed dose. This narrative underscores fears about sterile technique, proper labeling, and accurate dosing, all of which are critical in post-surgical patients and those with delicate lines or catheters. The same account notes a distressing infection risk tied to a knee replacement and suggests a pattern of non?transparent communication about potentially dangerous events.

Cleanliness and the physical state of the facility are another recurring point of tension. Some reviews describe the rooms and furniture as old and in disrepair, with floors described as filthy and even hinting at overflowing bug traps and spiderwebs tucked behind furniture. In one harsh critique, a reviewer asserts that there was no paperwork or tour provided when a family member arrived after a hospital stay, and that a patient's experience deteriorated in the rehab setting, culminating in a hospice transfer and an eventual death that the reviewer ties, in part, to what they felt was a lack of proper guidance and care. These descriptions, if accurate, would suggest serious deficiencies in infection control, maintenance, and patient orientation that could affect the overall experience and outcomes.

Despite these negative reports, there are numerous positive testimonies that emphasize compassion, effectiveness, and a sense of home. A mobile X-ray professional who works in the area describes Prescott Valley Good Samaritan as one of the cleanest and most effectively run facilities they service, ranking it among the top three, and even stating they would entrust their own mother to live there given the care they witness. In the same vein, other reviewers recount specific, heartening experiences: patients who arrived after a stroke or major surgery describe receiving attentive, coordinated rehab - PT, OT, and ST - alongside supportive nurses and CNAs who helped them regain walking ability and confidence. One account highlights a patient who felt "so comfortable" from the moment of intake, with staff and therapists who made substantial efforts to rebuild strength and mobility, and who later expressed lasting gratitude to the team.

There are also stories from Windsong and other settings that emphasize a welcoming, home-like atmosphere even amid staffing challenges. Reviewers describe staff who are consistently kind, patient, and prepared to go the extra mile; one patient notes that even when a walker or wheelchair was in short supply, staff members generously shared their own equipment to help with discharge. Another account praises the overall experience: "the facility itself was as homey and welcoming as can be," with the staff described as amazing and dedicated despite systemic staffing issues that are not unique to the facility. In one instance, a family member commends the care team for addressing pain management effectively after surgery within a couple of days, and on another note, a patient describes feeling safe and cared for during a three-week stay with commendable communication and responsiveness from nurses, rehab staff, and ancillary teams.

There are also critical voices that focus on communication gaps, policy concerns, and perceived misaligned incentives. A family member recounts frustration with not being contacted after hours and with ongoing, unresolved medical issues such as a concerning skin condition that developed sores and bleeding. They describe being told to advocate in person and feeling that information was intentionally vague or misrepresented. Another review describes a rehab stay that relied on "fear mongering" to extend the length of stay, with claims about Medicare coverage that the reviewer later disputed, suggesting that family members felt pressured rather than supported in decision-making. These accounts point to gaps in transparency, patient advocacy, and clear discharge planning that can leave families feeling overwhelmed and suspicious.

Beyond individual experiences, several reviewers emphasize the role of volunteers and community engagement in shaping the facility's reputation. A volunteer who has spent years at the location praises the staff, the cleanliness, and the quality of food available to residents, noting new amenities such as a salon and gift shop and highlighting a award recognition for resident care. Other reviewers highlight consistently positive interactions with staff who appear genuinely happy and focused on residents' well-being, including stories of staff sharing resources, offering unsolicited kindness, and creating a sense of community that can significantly uplift patients and families even in challenging times.

Taken together, the narratives suggest a facility with real strengths in warmth, dedication, and rehabilitative potential, alongside noticeable weaknesses in safety protocols, infection control, maintenance, and transparent communication. For prospective families evaluating care for themselves or loved ones, these mixed experiences underscore the importance of conducting thorough in-person visits, asking pointed questions about infection control practices, medication administration, care coordination, and discharge planning, and speaking with multiple staff members across shifts. Addressing these concerns - maintaining cleanliness and maintenance standards, ensuring consistent communication, and reinforcing patient safety protocols - could help align the facility's day-to-day operations with the compassionate, high-quality care that many reviewers say they have also witnessed.

This area of Prescott Valley, Arizona offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies, physicians' offices, and a hospital in close proximity, residents can easily access healthcare services. There are also a number of dining options ranging from fast food restaurants to cafes, providing choices for different preferences. For entertainment, there is a movie theater nearby as well as parks for outdoor recreation. Places of worship are also within a short drive for those seeking spiritual fulfillment. The availability of transportation services such as taxi companies and storage facilities may provide added convenience for seniors living in this area. Overall, this part of Prescott Valley offers a well-rounded community with essential services and recreational opportunities for senior living.

Pharmacies

• Genoa-QOL Healthcare Co. (0.1 miles)
• Safeway Pharmacy (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Fry's Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Niemann and Associates (1.6 miles)
• Yavapai Herbal Services (1.7 miles)

Physicians

• Richard A Cirelli, MD (0.1 miles)
• Sleep Disorders Center-Prescott (0.1 miles)
• Dr Moyer's Office (0.1 miles)
• Mark Davis (0.1 miles)
• Northern Arizona Orthopaedics (0.1 miles)
• Yrmc Physiciancare Cardiology (0.2 miles)
• Northern Arizona Orthopaedics - Prescott Valley (0.2 miles)

Hospitals

• Yavapai Regional Medical Center (0.1 miles)
• Pronghorn Psychiatry (2.1 miles)
• Tri City Surgery Center (6.1 miles)
• Persyst Development (7.6 miles)

Restaurants

• Lonesome Valley Brewing (0.3 miles)
• Burger King (0.4 miles)
• Taco Bell (0.4 miles)
• Arby's (0.5 miles)
• Olivas' Mexican Food (0.6 miles)
• McDonald's (0.6 miles)
• Sonic Drive-In (0.6 miles)

Cafes

• Starbucks (0.7 miles)
• Dutch Bros Coffee (2.1 miles)
• Panera Bread (5.6 miles)
• Starbucks (6.7 miles)
• Starbucks (7.5 miles)

Theaters

• Harkins Theatres Prescott Valley 14 (0.8 miles)
• Picture Show (7 miles)

Parks

• Mountain Valley Park (0.9 miles)
• Granville Community Dog Park (2.1 miles)
• Yavapai County Fairgrounds (5.3 miles)

Places of Worship

• Temple B'rith Shalom (5.7 miles)
• Heights Church (6.1 miles)

Transportation

• Canyon Country Taxidermy (6.3 miles)
• U-Haul Moving & Storage (6.3 miles)
• Mile High Avionics (6.7 miles)
• Prescott Ernest A. Love Field - Terminal (6.9 miles)
• Prescott Municipal Airport (7.1 miles)