New Horizons Adult Care Homes

Pros

• The nurse provided amazing care to the grandfather.
• The nurse stayed up all night to ensure his comfort and end-of-life dignity.
• The care at New Horizons was outstanding for the family members.
• Families were very happy with the care, living conditions, and friendly staff.
• The staff work very hard and perform their jobs well.
• The facility is very clean and accommodating.
• Martha, the manager, is amazing and goes above and beyond.
• Residents were kept comfortable during their time at the facility.

Cons

• Owners don't care about the residents, they just want the money. The manager is just as bad.
• New Horizons is a very bad place for a loved one. The service is poor, the caregivers are tired of their job, and the owners give an awful service.

Review

Across the collection of reflections about New Horizons, the threads of experience run from radiant compassion to sharp caution. Several family members describe end-of-life care delivered with exceptional warmth, thoughtful presence, and a willingness to meet families where they are. Others voice concern about the leadership and the overall management of the facility. Taken together, these views present a nuanced picture of a place that can be a source of immense comfort for some families and a point of worry for others.

One vivid endorsement centers on a nurse who provided care that felt almost extraordinary. The reviewer recalls the nurse staying up all night with their loved one, tending to every need and ensuring comfort through the final hours of hospice. The caregiver is described as an angel, someone who made sure the patient was comfortable until the end. The family was allowed to remain with him for as long as needed, and to include as many visitors as were necessary in those last days. It is a portrait of bedside commitment that left the family feeling that they could not imagine a better place for such a fragile moment.

Another set of testimonials covers multiple generations within a single family. The account explains that three relatives - father, beloved wife, and mother - all spent their final days at New Horizons. The care they received is described as outstanding, and the reviewer emphasizes how the ability to visit freely and observe the care helped make a difficult decision much easier. Living conditions are praised, and the staff is described as friendly. The overarching sense is that, for this family, New Horizons was a compassionate, supportive environment during a profoundly challenging time.

There is also strong praise from a family member whose grandmother has been staying at New Horizons for months. The tone is consistently positive: the staff work very hard, the facility is clean, and they are accommodating. The grandfather visits daily, which gives the family confidence about what goes on inside. The reviewer highlights the manager, Martha, as amazing and going above and beyond, expressing total faith in her leadership. They feel incredibly fortunate to have their loved one at this place, especially when comparing it to other options they considered.

Yet the narrative is not uniformly laudatory. One review is bluntly critical: "Owners don't care about the residents, they just want the money. Manager is just as bad." This perspective places blame squarely on the ownership and management, suggesting a disconnection between the care delivered and the financial or administrative priorities of the facility. It presents a stark counterpoint to the glowing praise of individual caregivers, implying that the quality of care may hinge on leadership and business practices as much as on day-to-day nursing.

Other voices offer more measured, positive observations. In one account, the entire team is praised for taking good care of their residence, keeping the place clean, and maintaining a friendly atmosphere. The reviewer expresses deep appreciation for having their grandpa in their home for his last months, noting that he was very comfortable. This reflects a belief that a well-kept environment combined with attentive, personable staff can make a meaningful difference in end-of-life experiences.

There is also a strongly negative statement that rounds out the spectrum: "New Horizons is a very bad place for a loved one. The service is poor, the caregivers are tired of her job and the owners give an awful service, do not bring your loved ones there." This stark view focuses on perceived caregiver fatigue and dissatisfaction with ownership, painting a picture of a facility where morale and managerial focus may be misaligned with resident and family needs.

Taken together, these testimonials illustrate a facility that can deliver remarkable, compassionate care under the right conditions, particularly when individual nurses, aides, and a proactive manager show up with dedication. They also reveal a potential chasm between front-line care and administrative priorities, suggesting that experiences can vary significantly from one family to another. For families considering New Horizons, the message is to look beyond general impressions and speak directly with current staff, ask about visiting policies and caregiver-to-resident ratios, and assess the leadership's responsiveness to concerns. A personal visit and conversations with both caregivers and administrators may be the best way to determine whether this environment will meet their loved one's needs and preferences.

This area of Prescott Valley, Arizona, offers a convenient and accessible location for seniors looking to settle down. With several physicians' offices, including dental care and orthopaedics nearby, as well as pharmacies and a hospital within close proximity, medical services are readily available. Additionally, there are dining options ranging from Mexican cuisine to fast food restaurants in the vicinity. For entertainment, there is a movie theater just a short drive away. Parks provide opportunities for outdoor recreation, and places of worship offer spiritual fulfillment. The transportation options available make it easy to get around the area. Overall, this part of Prescott Valley provides essential amenities and services suitable for seniors looking for a comfortable living environment.

Physicians

• Kelly Larson, DDS (0.1 miles)
• Mark Davis (0.2 miles)
• Northern Arizona Orthopaedics (0.2 miles)
• Dr Moyer's Office (0.2 miles)
• Sleep Disorders Center-Prescott (0.2 miles)
• Family Medical Walk In (0.2 miles)
• Family 1st Convenient Care (0.3 miles)

Restaurants

• Olivas' Mexican Food (0.2 miles)
• Lonesome Valley Brewing (0.3 miles)
• Taco Bell (0.4 miles)
• Burger King (0.5 miles)
• Arby's (0.6 miles)
• McDonald's (0.7 miles)
• Maya's Mercado (0.8 miles)

Pharmacies

• Genoa-QOL Healthcare Co. (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Safeway Pharmacy (0.5 miles)
• Walgreens (1.1 miles)
• Fry's Pharmacy (1.1 miles)
• Niemann and Associates (1.9 miles)
• Yavapai Herbal Services (1.9 miles)

Hospitals

• Yavapai Regional Medical Center (0.3 miles)
• Pronghorn Psychiatry (2.3 miles)
• Tri City Surgery Center (6.5 miles)
• US Veterans Medical Center (7.9 miles)

Parks

• Mountain Valley Park (0.9 miles)
• Granville Community Dog Park (2.4 miles)
• Yavapai County Fairgrounds (5.3 miles)

Theaters

• Harkins Theatres Prescott Valley 14 (1 miles)
• Picture Show (7.2 miles)

Cafes

• Starbucks (1 miles)
• Dutch Bros Coffee (2.3 miles)
• Panera Bread (5.8 miles)
• Starbucks (6.9 miles)
• Starbucks (7.8 miles)

Places of Worship

• Temple B'rith Shalom (6 miles)
• Heights Church (6.5 miles)

Transportation

• Canyon Country Taxidermy (6.5 miles)
• U-Haul Moving & Storage (6.5 miles)
• Mile High Avionics (7 miles)
• Prescott Ernest A. Love Field - Terminal (7.3 miles)
• Prescott Municipal Airport (7.4 miles)