3907 West Lane Avenue, Phoenix, AZ 85051
For more information about senior living options: (866) 208-4318
Overall Review of Under Angel Wings Care Home 2
Pros
They provide nothing but the best for their employees and their clients.- They have wonderful, accommodating staff with excellent COVID protocols and informative training.
- The staff are welcoming to new clients, with a detailed schedule that offers plenty of stimulation, and Stacy is a top-notch leader.
- They are a wonderful, caring group of people and highly recommended for families needing this type of service.
- On Angel's Wings is an amazing and safe place to bring clients for the day, with weekly outings and daily activities.
- They are good people on a good mission.
Cons
It is possibly the worst place to choose. - They stretch their employees thin, resulting in lackluster care.
- The care for their clients is terrible.
- The owners are unprofessional, they do not know what they are doing, and respite and HAB are on hold.
- The agency is absolutely unreliable—never on time, with providers canceling at the last minute or not showing up.
- It is noted that all the good reviews are old, suggesting the service has been going downhill.
- The review warns that potential clients should keep looking for a place or they will regret it.
Review
Under Angel Wings Care Home 2 in Phoenix is best suited for families seeking a daytime program and living-support environment for adults with special needs who respond well to predictable routines, interactive activities, and steady social engagement. The model here hinges on a compassionate staff that builds rapport, and on leaders who emphasize daily structure, goal-setting, and meaningful outings. When leadership is visible and the team stays engaged, the program delivers warmth, safety, and genuine opportunities for social growth. This is not a crisis-care setting; it thrives as a community hub where clients can participate, learn, and connect.
Those who may want to consider alternatives are families prioritizing ironclad consistency and medical-first oversight. If stable, full-time, around-the-clock caregiving is essential, or if there are complex medical needs that require predictable nurse supervision, look to options with stronger clinical staffing and guaranteed coverage. Note the history of ownership change that some reviews flag: transitions can precede shifts in service and policy. If a hands-off or unpredictable schedule would destabilize a loved one, it pays to compare other programs that promise higher staffing ratios and more explicit accountability.
Key pros here include a welcoming, responsive team, a highly organized daily schedule, and a robust menu of social activities and outings. The staff are repeatedly described as caring and capable, with leadership that is attentive and professional. These strengths help offset the risk of under-staffing by ensuring that the staff who are present are well-supported, well-trained, and capable of delivering engaging experiences and structured routines. The result is a program where clients feel seen, participate actively, and experience consistent, goal-driven interactions throughout the day.
However, the main cons temper the overall appeal. Reports of stretched-thin staffing translate into concerns about the consistency and depth of care, particularly during busy periods or staffing gaps. Observations of declines after management changes underscore the fragility of dependability when ownership shifts occur. The mention of an absence of reliable respite or on-hold services hints at operational fragility that can trip families when plans need adjustment. These risks do not erase the positives, but they do demand careful verification before committing financial and emotional resources.
Decision-making should be supported by concrete, current data. Prospective families should ask for up-to-date staff-to-client ratios, shift coverage, and turnover rates; insist on speaking with direct care staff about daily routines and their training. Request the latest program calendar, including the frequency and scope of outings, therapeutic activities, and measurable daily goals. Seek recent references from families similar in need, and request clarity on how management handles staff shortages, scheduling, and emergency replacements. Finally, tour, observe interactions, and gauge whether the environment feels consistently safe, warm, and well-supervised.
Bottom line: Under Angel Wings Care Home 2 offers a compelling, activity-rich environment with strong leadership and a clear emphasis on social development for adults with special needs. For families who can verify stable staffing, reliable coverage, and ongoing leadership oversight, this community can be an excellent fit. If those assurances cannot be confirmed, or if medical-first oversight and absolute consistency are non-negotiable, it is prudent to explore other day programs or assisted-living options that promise steadier staffing and stronger clinical supports.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Phoenix Sky Harbor International (11 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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