TheKey Phoenix

Pros

• Susan G. is praised for expertise and dedication, delivering the perfect caregiver for families.
• Deleene's twice-weekly visits help clients stay engaged, get out of the house, and be more social.
• Cynthia is described as patient, attentive, and kind, providing extra help while preserving her grandmother's dignity, independence, and purpose.
• Jeff and Clayton are regarded as wonderful and caring, with Carmen forming a like-family bond after four years.
• The caregivers are consistently noted as exceptionally caring and attentive, with the owners being very helpful and responsive.
• Jeff is described as friendly, professional, and not pushy, with competitive and flexible rates.
• Home Care Assistance offers a wide variety of in-home care options for most budgets, with caregivers who are second to none.
• The company is praised for helping families keep loved ones at home with dignified, independent support.
• Reviewers note that Home Care Assistance is a better choice than other disorganized and overcharged providers.
• The company is characterized as great, extremely professional, and genuinely caring for loved ones.

Cons

• The other home care company was disorganized, dismissive, and overcharged for every service.
• Another company brought bedbugs into their home.

Review

We've had the pleasure of working with Susan G. at The Key, and the experience has been outstanding from start to finish. Her expertise and dedication come through clearly in how carefully she listens to what a family wants and needs, then works to deliver the perfect caregiver for their situation. The tone throughout is one of confidence and genuine care, and the result is a level of service that earns enthusiastic recommendations.

When I moved from California, I discovered Home Care Assistance. I initially thought I'd only need occasional help, but having Deleene come twice a week has made a transformative difference. She's gotten me out of the house and more connected with the world around me, and I truly enjoy her company and the hard work she puts in. The goal is clear: stay in my own home for as long as possible, and HCA is here to help make that a reality.

Jeff and Clayton have been wonderful partners in caring for my grandmother. Cynthia, our care professional, is absolutely amazing - patient, attentive and kind in a way that aligns perfectly with what my grandmother needs at this stage of life. The impact of Cynthia's approach goes beyond physical assistance; she helps preserve the dignity and comfort that are so important during this time.

Six months after my grandfather's passing, my grandmother fell a bit ill and expressed a strong wish to remain in her home. She needed more hands-on support than she was willing to admit, but Cynthia has been able to provide that extra level of help while also maintaining her sense of independence, dignity, and purpose. It's clear that the care team respects her autonomy as much as her safety.

Jeff and Clayton are consistently described as wonderful and very caring, with the additional reassurance that the wider Home Care Assistance experience has been positive. Having a caregiver to manage errands and prepare meals is incredibly helpful, and Carmen deserves a special mention for taking me to workouts at the Senior Center three times a week. After four years, Carmen feels like part of the family, which is a testament to the quality and consistency of the care.

Across the board, our family strongly recommends Home Care Assistance. The caregivers are exceptionally caring and attentive to our mom's needs, while the owners provide guidance through every step of the process and remain responsive whenever we need them. That level of support makes what can feel like a daunting process much more manageable and reassuring.

We also have a candid experience about choosing a home care provider. We tried another company first and found them disorganized, dismissive, and overcharged for services. In contrast, Home Care Assistance proved to be the perfect choice. The gratitude goes to all the caregivers - and to Jeff and Clayton Hill - for making this journey smoother and more trustworthy.

I recently met with Jeff and was immediately impressed. My dad is in his seventies and will likely need assistance someday, and Jeff's approach was friendly, professional, and not pushy. He emphasized that HCA is here for us when we need them. The rates are competitive and the flexibility is notable, which has left a strong positive impression. I'm looking forward to moving ahead with them.

As a full-time Realtor, I frequently encounter clients who need care for their parents and grandparents. I had the good fortune to meet the owner of Home Care Assistance of Phoenix, Jeff Hill, about a year ago and I've been referring his company ever since. They offer a wide variety of in-home care options to fit most budgets, and their caretakers are second to none. I've even referred my own family after a separate provider brought bedbugs into their home, which reinforced the importance of trust and reliability in this space. The company is professional, caring, and consistently reliable.

Overall, Home Care Assistance stands out as a great and highly professional organization that truly takes care of loved ones. If you're seriously considering in-home care, it's worth setting aside a little time - about 15 minutes - to speak with them and see how they can help. The blend of compassionate caregivers, proactive owners, flexible pricing, and a genuine commitment to maintaining independence at home makes this service a strong choice for families seeking quality support.

This particular area of Phoenix, Arizona, offers a variety of amenities that cater to the needs of seniors looking for a convenient and vibrant community. With several pharmacies located within a short distance, access to healthcare services is readily available. Additionally, there are numerous restaurants and cafes nearby, providing options for dining out or grabbing a quick bite to eat. For those who enjoy outdoor activities, several parks are within a few miles, offering opportunities for leisurely walks or picnics. The presence of multiple physicians and hospitals in the vicinity ensures easy access to medical care when needed. Public transportation options are also available for those who prefer not to drive. Overall, this area provides convenience and accessibility for seniors looking to settle in a bustling yet comfortable neighborhood in Phoenix.

Restaurants

• In-N-Out Burger (0.6 miles)
• Arriba Mexican Grill (0.8 miles)
• McDonald's (1 miles)
• McDonald's (1.1 miles)
• Wrigley Mansion (1.3 miles)
• The Whining Pig (1.7 miles)
• Zipps Sports Grill (1.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)

Cafes

• Panera Bread (0.6 miles)
• Provision Coffee Bar (1 miles)
• Dutch Bros Coffee (1 miles)
• Lux Central (2.6 miles)
• Starbucks (3.2 miles)
• Dark Hall Coffee (3.3 miles)
• Starbucks (3.4 miles)

Physicians

• Keystone Natural Family Medicine (1.8 miles)
• Arizona Eye Specialists (2.5 miles)
• Phoenix Skin Medical Surgical Group (2.6 miles)
• Null (2.9 miles)
• SimonMed Imaging - Phoenix (3 miles)
• Banner Family Medicine Center (3.3 miles)
• Dignity Health Peppertree Family Medicine (3.4 miles)

Hospitals

• Carl T Hayden VA Medical Center, Recreation Therapy (2.3 miles)
• Maricopa Medical Center (3.2 miles)
• St Josephs Neurological ICU (3.3 miles)
• Banner – University Medical Center Phoenix (3.3 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (3.3 miles)
• Arizona State Hospital (3.6 miles)
• Abrazo Central Campus (4.4 miles)

Places of Worship

• First United Methodist Church of Phoenix (2.7 miles)
• Christ Church of the Ascension (2.7 miles)
• Roosevelt Community Church (4 miles)

Transportation

• Thomas/Central Ave METRO (3.1 miles)
• METRO McDowell/Central Ave (3.7 miles)
• Airport Rent-A-Car (3.9 miles)
• Terminal 3 (4.9 miles)
• Concourse A (4.9 miles)
• Admirals Club (4.9 miles)
• Delta SkyClub (4.9 miles)

Parks

• Margaret T. Hance Park (4 miles)
• Encanto Park (4.1 miles)
• Granada Park (4.6 miles)
• Phoenix Mountain Preserve (4.7 miles)

Theaters

• AMC Arizona Center 24 (4.2 miles)