2535 East Heatherbrae Drive, Phoenix, AZ 85016
For more information about senior living options: (844) 490-3973
The staff are friendly, always helpful, and willing to do all that is necessary for the patrons and their families. The facility is great, with knowledgeable and helpful staff. The staff and participants have been volunteering with the organization for years and are hardworking go-getters. Everlasting has been volunteering for years, consistently delivering positive energy and providing strong support to the food bank. The residents experience friendly and accommodating staff who care, with a family-oriented environment created by the owners and managers. The facility is nice and clean, with friendly staff, pleasant grounds, and good services.
They do not take care of their clients at all. This place is HORRIBLE. They have got people all up in there, like they are the Mista Mista Lady from the Happy Gilmore movie. The old man stinks because his teeth are not brushed.Everlasting Services At Phillips in Phoenix is best suited for families seeking a warm, community-focused assisted living where staff relationships feel long-standing and personal. The facility tends to attract residents who prize a family-oriented environment, frequent staff interaction, and a culture of giving back to the broader community. The strongest fit is for families who value social engagement, dependable volunteers, and a sense that care comes with a personal touch rather than a brisk, impersonal routine. Those who prioritize a polished, modern-era medical model or highly structured dementia care with intensive clinical oversight may find alternatives more aligned with their needs.
That said, there are clear signals that alternatives deserve consideration in certain situations. Reviews reveal a split between strong, affection-filled experiences and pointed concerns about care quality and hygiene. Some families describe friendly, accommodating staff who feel genuinely invested in residents and their family networks, with a stable, long-tenured team and a consistently welcoming atmosphere. Others report experiences that raise questions about basic care and daily supervision - claims of insufficient attention to residents' hygiene or overall care. For families navigating significant medical needs, complex wound care, or high-frequency nursing interventions, a setting with more explicit clinical resources and monitoring may be preferable to rely-on-and-hope dynamics.
When the positives are weighed against the negatives, the key pros - friendly, helpful staff; an approachable, family-oriented leadership; clean facilities and pleasant grounds; and a robust volunteer culture - offset certain risks for residents who value companionship, routine, and a less clinical cadence. The stability of long-tenured staff can translate into consistent daily interactions, predictable routines, and a sense of familiarity that reduces anxiety for some residents. The active involvement in community and volunteer work also signals a facility that treats residents as part of a broader, participatory ecosystem, which can enrich daily life beyond basic care. For families who measure value by atmosphere, accessibility, and social programming, these strengths carry substantial weight.
However, the downsides cannot be dismissed. The most serious warning flags center on perceived gaps in daily care and basic hygiene, as echoed by multiple reviewers. When basic routines - grooming, teeth-brushing, and odor control - are described as deficient, questions arise about staff time allocation, supervision, and accountability. These concerns are not theoretical; they reflect real-life consequences for residents' comfort, dignity, and overall health. Prospective families should probe directly into daily care protocols, staff-to-resident ratios, and how issues are escalated and resolved. A candid tour with a front-line caregiver, plus a look at recent care plans and hygiene audits, can illuminate whether the cited problems are isolated or systemic.
The practical path forward is clear. If considering Everlasting Services At Phillips, prioritize a comprehensive tour that includes conversations with direct care staff, the administrator, and a few resident families. Demand specifics on staffing coverage across mornings, afternoons, and evenings; medication management practices; laundry, cleaning, and room turnover; and how nutrition is tailored to individual needs. Verify the facility's approach to hygiene and personal care, request recent quality metrics or inspection notes, and ask how care plans are monitored and updated. For families who want a livable, friendly home with active community ties, the positives are compelling - so long as the surrounding care framework demonstrates reliability and visible accountability.
In the end, this community offers a compelling option for residents who prize warmth, familiarity, and non-clinical day-to-day living, provided there is confidence in consistent care delivery. It stands apart for those who want a home-like, volunteer-enabled culture and predictable, friendly staff relationships. Yet for families whose priority is unwavering clinical rigor, or for residents who require stringent hygiene practices and constant nursing oversight, it may be prudent to explore alternatives. A well-structured visit, clear questions about care quality, and a demands-driven review of daily routines will determine whether Everlasting Services At Phillips becomes a trusted home or a sign to continue the search for a setting that aligns more closely with exacting medical and caregiving standards.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Phillips assisted living community in Phoenix, AZ offers a range of services and amenities to ensure the comfort and well-being of its residents. This community provides board and care homes as well as respite care for individuals who require assistance with daily activities.
Residents can enjoy delicious meals in the dining room, which accommodates special dietary restrictions. The fully furnished accommodations provide a comfortable and homely environment. The community features a beautiful garden and outdoor space where residents can relax or engage in outdoor activities.
Housekeeping services are provided to maintain cleanliness and organization within the community. Move-in coordination is available to assist residents with their transition into their new home. Wi-Fi/high-speed internet access is also offered for residents to stay connected with loved ones or browse the web.
The staff at Phillips is dedicated to providing assistance with daily living activities such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure residents receive necessary medical attention. Additionally, diabetes diets are available for those with specific dietary needs.
Meal preparation and service are provided to cater to individual preferences and dietary requirements. Medication management ensures that residents take their medications on schedule and in the correct dosage. Transportation arrangements for medical appointments are made for convenience and accessibility.
Phillips is conveniently located near various amenities, including 14 cafes, 2 parks, 14 pharmacies, 7 physicians' offices, 38 restaurants, 14 transportation options, 4 places of worship, 1 theater, and 6 hospitals nearby. Scheduled daily activities keep residents engaged and entertained within the community.
Overall, Phillips offers a supportive living environment where residents can receive quality care while enjoying a range of amenities and nearby conveniences.
Located in the heart of Phoenix, Arizona, this area offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as Walgreens and CVS within a short distance, residents can easily access their medication needs. Additionally, there are several cafes like Dutch Bros Coffee and Panera Bread for socializing or grabbing a quick bite to eat. Various dining options ranging from fast food to upscale restaurants provide diverse choices for meals. For healthcare needs, there are reputable physicians and hospitals nearby, ensuring quality medical care. Transportation options are also readily available with METRO stations and car rental services in proximity. Beautiful parks like Margaret T. Hance Park and Encanto Park offer opportunities for outdoor activities and relaxation. Overall, this area provides convenience, accessibility, and a vibrant community for seniors looking to enjoy their golden years in Phoenix.
Everlasting Services At Phillips is located at 2535 East Heatherbrae Drive, Phoenix, AZ 85016 in Maricopa County, Arizona
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