2535 East Heatherbrae Drive, Phoenix, AZ 85016
For more information about senior living options: (844) 490-3973
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The staff are friendly, always helpful, and willing to do what is necessary for patrons and their families. The facility is great, with knowledgeable and helpful staff. The staff and participants are appreciated for years of volunteering and are hardworking go-getters. Everlasting volunteers bring the best energy, and the staff provide steady support to the food bank. Residents experience friendly, accommodating staff and a family-oriented environment created by the owners and managers. The grounds are nice and the services are good, with clean facilities and friendly staff.
They do not take care of their clients at all. The place is horrible. They have got them all up in there, like they are the "Mista Mista Lady" from the Happy Gilmore movie.The collection of impressions about this place reveals a mix of very positive experiences and a few sharp negativities, all centered on a community-oriented facility that clearly relies on its staff, volunteers, and partners to serve its residents and supporters. Across many messages, there is a consistent thread: people want to feel seen, cared for, and connected to something larger than themselves, and this location often delivers that sense of belonging through its people and programs.
A number of reviewers highlight the human side of the operation. They describe the staff as friendly, caring, and always willing to help patrons and their families. One reviewer emphasizes a "friendly staff and always helpful and willing to do all that is necessary for the patrons and their family," while others call the facility "great" and note that the staff are "very knowledgeable and helpful." The sense conveyed is that the people who work there take the time to understand residents' needs and to respond with patience and professionalism. This warmth seems to extend beyond direct care to the broader environment, where kindness and attentiveness are repeatedly mentioned as standout traits.
Volunteerism emerges as a central strength in the stories. Several messages praise the ongoing involvement of volunteers who contribute energy and support over long periods. One reviewer specifically notes love for the staff and participants who have volunteered for years, calling them hardworking and proactive. The same sentiment appears in mentions of how volunteers and staff collaborate with community partners, especially a food bank, with reviewers appreciating the "best energy" and consistent backing they provide. The recurrent theme is that steady volunteer engagement and a helpful staff culture bolster the organization's ability to serve and uplift people in the community.
From a resident's point of view, the experience is described as welcoming and stable, with emphasis on a family-like atmosphere fostered by attentive management. A ten-year resident explicitly states that the place is somewhere to go, where staff are friendly, accommodating, and genuinely care about residents. The owners and managers are portrayed as shaping a family-oriented environment, which contributes to a sense of security and home for people who are seeking a welcoming place to reside. This portrayal suggests that the facility works to preserve continuity, dignity, and a sense of belonging for those who live there.
Cleanliness, upkeep, and basic services also come up as positive notes. One reviewer mentions a "Nice, clean and friendly staff" with well-maintained grounds and solid services, reinforcing the impression that physical surroundings match the quality of interpersonal care. Taken together, these comments paint a picture of a well-rounded operation where the spaces themselves feel cared for, and the people who use the facility feel comfortable and valued.
Not every note is glowing, however. A portion of the feedback is clearly negative, signaling that personal experiences can diverge. Phrases like "This Place Is HORRIBLE" stand in stark contrast to the more effusive praise elsewhere, and another line about feeling misunderstood or mishandled adds tension to the overall narrative. One particularly vivid comment uses a pop-culture reference to describe a heated or frustrating moment, underscoring that some interactions can leave a lasting, negative impression. These contrasts remind readers that experiences at any community facility can vary widely depending on individual expectations, incidents, and interpersonal dynamics.
Despite the sharp critique in some reviews, the overall impression remains that the place is built on a network of caring people - staff, volunteers, and partnering organizations - that together create opportunities for residents and community members to feel supported and valued. The presence of long-standing volunteers, the emphasis on a family-like atmosphere, and the focus on attentive care all point to a facility that takes its role seriously and strives to positively impact the lives of those it serves. Yet, as with any community hub, the strongest messages come from those who feel deeply satisfied or profoundly disappointed, leaving readers with a nuanced, multi-faceted portrait rather than a single, uniform verdict.
In the end, the shared stories converge on a core truth: this organization appears to be driven by people who care - about residents, about families, and about the broader community it serves. The positive voices highlight consistent kindness, knowledgeable staff, and meaningful volunteer involvement that creates energy and momentum for good work. The darker notes remind us that not every encounter meets expectations, and that real experiences can oscillate between warmth and frustration. Taken together, the narrative presents a community-centric facility that remains committed to improvement and connection, with real strengths rooted in its people and its partnerships, alongside the inevitable variability of personal experiences.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Phillips assisted living community in Phoenix, AZ offers a range of services and amenities to ensure the comfort and well-being of its residents. This community provides board and care homes as well as respite care for individuals who require assistance with daily activities.
Residents can enjoy delicious meals in the dining room, which accommodates special dietary restrictions. The fully furnished accommodations provide a comfortable and homely environment. The community features a beautiful garden and outdoor space where residents can relax or engage in outdoor activities.
Housekeeping services are provided to maintain cleanliness and organization within the community. Move-in coordination is available to assist residents with their transition into their new home. Wi-Fi/high-speed internet access is also offered for residents to stay connected with loved ones or browse the web.
The staff at Phillips is dedicated to providing assistance with daily living activities such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure residents receive necessary medical attention. Additionally, diabetes diets are available for those with specific dietary needs.
Meal preparation and service are provided to cater to individual preferences and dietary requirements. Medication management ensures that residents take their medications on schedule and in the correct dosage. Transportation arrangements for medical appointments are made for convenience and accessibility.
Phillips is conveniently located near various amenities, including 14 cafes, 2 parks, 14 pharmacies, 7 physicians' offices, 38 restaurants, 14 transportation options, 4 places of worship, 1 theater, and 6 hospitals nearby. Scheduled daily activities keep residents engaged and entertained within the community.
Overall, Phillips offers a supportive living environment where residents can receive quality care while enjoying a range of amenities and nearby conveniences.
Located in the heart of Phoenix, Arizona, this area offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as Walgreens and CVS within a short distance, residents can easily access their medication needs. Additionally, there are several cafes like Dutch Bros Coffee and Panera Bread for socializing or grabbing a quick bite to eat. Various dining options ranging from fast food to upscale restaurants provide diverse choices for meals. For healthcare needs, there are reputable physicians and hospitals nearby, ensuring quality medical care. Transportation options are also readily available with METRO stations and car rental services in proximity. Beautiful parks like Margaret T. Hance Park and Encanto Park offer opportunities for outdoor activities and relaxation. Overall, this area provides convenience, accessibility, and a vibrant community for seniors looking to enjoy their golden years in Phoenix.
Everlasting Services At Phillips is located at 2535 East Heatherbrae Drive, Phoenix, AZ 85016 in Maricopa County, Arizona
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