2536 East Heatherbrae Drive, Phoenix, AZ 85016
For more information about senior living options: (844) 490-3973
The staff are friendly, always helpful, and willing to do all that is necessary for patrons and their families. The facility is great, with knowledgeable and helpful staff. The staff and participants are valued for their years of volunteering and are hardworking go-getters. Everlasting has volunteered for years, consistently bringing the best energy; the staff is great, and their support for the food bank is appreciated. The staff are friendly, accommodating, and caring about residents, and the environment is family-oriented. The staff are nice, the facility is clean, the grounds are pleasant, and services are good. It is considered a great place.
They do not take care of their clients at all. The old man stinks like his teeth aren't brushed. The place is horrible.Everlasting Services At Biltmore 5 in Phoenix is best suited for seniors who value a warm, family-style atmosphere and strong, personal connections with staff and volunteers. The community's long-tenured team and a culture of neighborly support create a home-like feel that resonates with residents seeking everyday kindness and social engagement. For those who thrive on meaningful interaction and a proactive, community-driven vibe, this is a compelling option. However, it is not ideal for residents who require steady, high-level medical oversight, rigorous clinical routines, or strict hygiene management. Families with residents needing ongoing nursing care or tightly controlled schedules should consider facilities that emphasize medical staffing and clear, consistent care protocols.
Pros center on people and culture. Multiple reviews praise friendly, knowledgeable staff who are attentive, accommodating, and willing to go the extra mile for residents and families. Ownership and management are described as making the environment feel family-oriented, with staff energy extended into volunteering and community partnerships. The facility is noted as clean, with pleasant grounds, and services that support day-to-day living. For families prioritizing warmth and social connection, these elements translate into a supportive, engaging daily experience that can improve mood and sense of belonging.
On the downside, a small but vocal subset reports care gaps and hygiene concerns. One review suggests residents are not consistently cared for, while others label the experience as HORRIBLE. The variance implies that care quality may depend on staff schedules, individual caregivers, or resident needs. These critiques are not universal, but they signal that potential residents should verify ongoing oversight, response times, and adherence to hygiene standards before committing.
Where the positives matter, they can offset the negatives when leadership maintains stable staff, and the team remains engaged with residents. A dedicated, relational approach can compensate for some gaps in formal processes through daily attentiveness and transparent family communication. The program of volunteer involvement and community outreach adds meaningful activities that enhance quality of life and social stimulation. Still, consistent oversight and reliable staffing are essential to ensure the positive culture translates into steady, high-quality care across all shifts.
Alternatives deserve consideration for families prioritizing medical reliability or stringent care standards. Look to facilities with on-site nurses, memory-care options, higher caregiver ratios, and rigorous quality control. Request candid real-time observations during tours, meet direct caregivers, review incident logs, and review state inspection reports. Ensure there is a clear escalation path for concerns, and confirm alignment between care plans and resident needs. The right choice balances a warm community with the clinical support necessary for health stability.
In sum, Everlasting Services At Biltmore 5 offers a nurturing, community-focused setting that will suit many seniors who value belonging and friendly staff. Its appeal rests on relationships, volunteer energy, and a family-oriented ethos. The decision should hinge on whether the resident's medical and hygiene needs can be met consistently, and whether the family is comfortable with the level of clinical oversight provided. Schedule a thorough tour, observe caregiver interactions, and verify staffing patterns. If the checks feel solid, it can be a strong home; if not, proactively pursue options with clearer clinical guarantees.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Everlasting Services at Biltmore 5 in Phoenix, AZ is a premier assisted living community offering exceptional care and a wide range of services to meet the needs of residents. Our board and care home provides a comfortable and safe environment for seniors, with fully furnished rooms and beautiful outdoor spaces including a garden where residents can relax and enjoy nature.
We understand the importance of maintaining a clean and organized living space, which is why we offer housekeeping services to our residents. Additionally, our move-in coordination service ensures a smooth transition for new residents, making the process as stress-free as possible.
To keep our residents connected, we provide telephone and Wi-Fi/high-speed internet access in all rooms. This allows them to stay in touch with loved ones, browse the internet or stream their favorite shows.
At Everlasting Services at Biltmore 5, we prioritize the well-being of our residents by providing assistance with activities of daily living such as bathing, dressing, and transfers. Our caring staff also coordinates with healthcare providers to ensure that all medical needs are met. For those with specific dietary requirements or restrictions, we offer diabetes diet options as well as special dietary accommodations.
Meals are an important part of our community, and we take pride in providing delicious and nutritious meal options tailored to each resident's dietary needs. Our dining room offers an inviting atmosphere where residents can enjoy meals together.
Engaging activities are scheduled daily to cater to various interests and preferences. Whether it's participating in group exercises, arts and crafts sessions or social events, there is something for everyone to enjoy.
Located centrally in Phoenix, our community benefits from its proximity to numerous amenities. With cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship and hospitals nearby; residents have easy access to everything they need within their reach.
At Everlasting Services at Biltmore 5 in Phoenix, AZ we strive to provide exceptional care that meets the individual needs and preferences of each resident, ensuring they enjoy a fulfilling and comfortable lifestyle.
This area of Phoenix, Arizona offers a range of amenities that cater to the needs of seniors. With multiple pharmacies located within a few miles, accessing medication and healthcare essentials is convenient. There are also several cafes and restaurants nearby for socialization and dining options. For medical care, there are various physicians' offices in the vicinity, as well as hospitals such as Maricopa Medical Center and Banner – University Medical Center Phoenix in close proximity. Places of worship like Christ Church of the Ascension and transportation options like METRO stations provide opportunities for spiritual connection and easy access to travel. Additionally, parks like Margaret T. Hance Park offer green spaces for relaxation and leisure activities. Overall, this part of Phoenix provides a well-rounded environment for senior living with essential services, healthcare facilities, social opportunities, and recreational spaces all within reach.
Everlasting Services At Biltmore 5 is located at 2536 East Heatherbrae Drive, Phoenix, AZ 85016 in Maricopa County, Arizona
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