Palatrone Supervisory Care Hm

Pros

• God Bless Jamal Goodknight

Cons

• The landlord is rude and repeatedly tries to steal hospital beds for other residents.
• The facility is full of bed bugs.
• It can't be shut down because there wouldn't be anywhere else for these poor souls to live.
• Garcia brothers are abusive toward Black residents and have beaten a Black man for money.
• They place surveillance in people's rooms and coerce elderly residents to co-pay on their SSI.
• It is described as the most dirty place on earth.
• It is a disgusting place.

Review

Residents describe living under the shadow of a facility operated by the Garcia brothers that feels more like a trap than a home. A chorus of accounts paints a picture of chronic neglect, where basic communication seems impossible and safety concerns constantly loom. One person summed up the situation with a blunt complaint: "Never answer the phone, no way to get a hold of anyone ever. Can't even leave a message." The frustration runs deep, with residents repeatedly reporting that there is no reliable way to reach staff in an emergency or for routine needs. The absence of accessible, responsive management leaves many feeling abandoned and unheard.

Hygiene, pests, and everyday living conditions are another recurring thread in these testimonies. Several residents emphasize a bed bug problem that permeates the building, calling it a "bed bugs" and "most dirty place on earth" scenario. The issue isn't just cosmetic; it affects comfort, sleep, and dignity for people who already face health or mobility challenges. The complaints extend to the broader environment as well, including concerns about the quality and availability of medical equipment. In this climate of poor communication and substandard conditions, residents feel that the facility fails to provide even ordinary standards of safety and cleanliness.

The landlord's behavior is frequently described as rude and opportunistic, with specific accusations that he attempts to seize hospital beds for other residents. This management style contributes to a sense of instability and distrust, as residents feel their personal belongings and essential equipment are being treated as commodities rather than care items. The combination of poor management, inaccessible staff, and aggressive property practices creates a volatile atmosphere where residents struggle to feel secure in their own space and to trust the people who are supposed to protect their well-being.

Allegations of exploitation and coercion are also prominent. Some residents claim that the operator has steered people toward hospice for profit, painting a troubling picture of financial motives eclipsing compassionate care. There are further troubling claims about surveillance and control: residents say surveillance devices are placed in bedrooms and that the operator pressures elderly residents to designate him as a co-payee on their Social Security Income. This mix of monitoring, financial manipulation, and coercive tactics feeds a perception that residents are being used for monetary gain rather than supported and respected as individuals in need of care and stability.

Racism and violence are voiced with particular intensity in these accounts. The facility is described as abusive toward Black residents, with specific reference to a Black man who was beaten in what is attributed to a money motive. The language used by reviewers underscores a fear that brutality and discrimination are not isolated incidents but part of a broader pattern of mistreatment. The combination of racial targeting, physical harm, and intimidation through surveillance reinforces a sense of existential insecurity for residents who are already vulnerable due to age, disability, or mental health challenges.

Taken together, these narratives portray a setting that many residents find intolerable and unsafe. References to neglect, pervasive bed bug infestations, disruptive and profit-driven management, and coercive practices create a composite impression of a facility that is failing its most vulnerable inhabitants. The repeated claims of abuse, intimidation, and financial exploitation - along with the insistence that there is nowhere else for these residents to go - underscore a pressing need for accountability, oversight, and meaningful reforms to ensure residents' safety, dignity, and basic human rights.

This part of Phoenix, Arizona, offers a convenient location with easy access to transportation options such as Hertz Rent A Car and the Phoenix Sky Harbor International Airport. There are several places of worship, including Primera Iglesia United Methodist Church and Roosevelt Community Church, for spiritual support and community connection. Residents will have access to various healthcare services with nearby physicians like Banner Family Medicine Center and Arizona Eye Specialists. There is a diverse selection of restaurants ranging from Crown Public House to Harumi Sushi, ensuring a variety of culinary experiences. Additionally, there are pharmacies like Walgreens and CVS within close proximity for medication needs. The area also features cafes such as Starbucks and Spoonz Cafe for socializing and enjoying coffee or tea. For entertainment, residents can visit theaters like AMC Arizona Center 24 or enjoy parks like Margaret T. Hance Park and South Mountain Park for outdoor recreation opportunities. Overall, this part of Phoenix provides a well-rounded environment with amenities suitable for senior living.

Transportation

• Hertz Rent A Car (1.6 miles)
• Airport Rent-A-Car (3 miles)
• Delta SkyClub (3.3 miles)
• Phoenix Sky Harbor International Airport (PHX) (3.4 miles)
• Terminal 3 (3.4 miles)
• METRO McDowell/Central Ave (3.7 miles)
• Concourse A (3.8 miles)

Places of Worship

• Primera Iglesia United Methodist Church (2.1 miles)
• Roosevelt Community Church (3.3 miles)

Physicians

• Cigna South Mountain (2.3 miles)
• Banner Family Medicine Center (3.5 miles)
• SimonMed Imaging - Phoenix (4.5 miles)
• Dignity Health Peppertree Family Medicine (5 miles)
• Arizona Eye Specialists (5.3 miles)
• Momdoc-Women for Women (5.7 miles)
• Null (6.5 miles)

Restaurants

• Crown Public House (2.4 miles)
• Blanco Block 23 (2.5 miles)
• Thai Basil Signature (2.7 miles)
• Harumi Sushi (2.7 miles)
• Crescent Ballroom (2.9 miles)
• Chick-Fil-A (2.9 miles)
• McDonald's (3 miles)

Pharmacies

• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.7 miles)

Cafes

• Starbucks (2.7 miles)
• Spoonz Cafe (2.7 miles)
• Songbird Coffee & Tea House (3.2 miles)
• Futuro (3.2 miles)
• Fair Trade Cafe (3.4 miles)
• Lola Coffee (3.4 miles)
• Starbucks (3.4 miles)

Theaters

• AMC Arizona Center 24 (2.9 miles)
• Arizona Mills 18 w/ IMAX (5.8 miles)

Hospitals

• Arizona State Hospital (3.5 miles)
• Banner – University Medical Center Phoenix (3.6 miles)
• Maricopa Medical Center (3.7 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (4.9 miles)
• St Josephs Neurological ICU (5 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (5.8 miles)

Parks

• Margaret T. Hance Park (3.6 miles)
• South Mountain Park (4.2 miles)
• Encanto Park (4.5 miles)
• Blue Sky Airport Parking (4.7 miles)