5241 South 3Rd Street, Phoenix, AZ 85040
For more information about senior living options: (844) 490-3973
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The staff is really friendly and easy to work with. Assisting Hands is a great company that provides quality care and puts clients first. The employees are professional, well trained, compassionate, and intelligent. The company is trusted with loved ones and highly recommended. All of the representatives are wonderful. They deliver prompt, reliable, courteous, and excellent service. The staff is professional, helpful, and compassionate. They stay with families through the process and offer steadfast support. They provide first-class attention and professionalism. They are caring, patient, and understanding of their patients' needs. They visit clients in group homes and help by bringing personal items to make them feel at home. They are among the best in customer service.
The reviewer described it as the worst place in the world. Stephanie is very rude and disrespectful. The staff she hires need to take a customer service course. The group of ladies is the worst to deal with and talks too much. Sonia is rude and Valerie is a big-time liar. The service was described as unreliable.The feedback about Assisting Hands runs the gamut from glowing praise to sharp warnings, painting a picture of a company that many families rely on for compassionate, steady support, while others have serious reservations about certain staff members and experiences. Across the board, people describe this service as deeply involved in caring for loved ones, especially seniors and family members dealing with dementia or long-term health needs. The majority of comments emphasize qualities like promptness, reliability, courtesy, and a professional, well-trained staff that genuinely cares.
On the positive side, many reviewers highlight how responsive and dependable the team is. Phrases like prompt, reliable, courteous, and excellent service surface repeatedly, with customers saying they couldn't ask for better. The staff are consistently described as professional, compassionate, and approachable, with a strong emphasis on being attentive to patients' needs and families' concerns. Several remarks stress how trusted and easy to work with the company feels, and how important the caregivers are in easing the burden on families who are juggling caregiving with other responsibilities.
Several powerful testimonials center on long-term relationships and the trust that families place in Assisting Hands. One reviewer notes they have relied on the company for a couple of years for their 91-year-old mother and speaks of their patience and support despite the inevitable challenges of late arrival or a busy schedule. The sentiment is that the company not only provides care but fosters a partnership - they're described as loving, caring, and down-to-earth, willing to work through the family's hectic routines rather than shutting down or saying no. The sense conveyed is that these caregivers become a steady presence, a reliable part of life for families navigating aging and caregiving.
A particularly moving set of anecdotes centers on multi-year, cross-country coordination. A writer describes their uncle Art, a 96-year-old WWII Navy veteran, and their aunt Bert, noting that Assisting Hands has been involved for more than a decade with first-class attention and professionalism. The family member living on the East Coast recounts how difficult logistical gaps can be when a loved one ages, yet the company stayed involved through hospital stays, skilled nursing facilities, and eventually a group home. They credit Assisting Hands with orchestrating transitions, staying connected with the patient, and even bringing personal items and WWII photos to the new living space. The testimony frames the staff as caring, honest, and truly helpful during a challenging time, to the point of becoming an essential support system even when the family is far away.
There are also anecdotes that specifically address dementia care and the personal dynamics of family caregiving. One account notes a mother with dementia, highlighting the emotional weight of decisions and the importance of having trustworthy caregivers in place. In this context, the reviewers emphasize how crucial it is for staff to be patient and respectful, and how positive interactions can make a difficult situation more manageable for families. In contrast to the strongest praise, there is acknowledgment that caregiving with dementia can strain patience and schedules, underscoring how essential compassionate, well-trained staff are to maintaining dignity and comfort for the patient.
However, not all experiences echo the warmth of those long-term, high-trust narratives. A stark warning appears mid-collection, urging readers not to choose Assisting Hands. The reviewer accuses specific staff members - Sonia as rude and Valerie as a liar - and claims you cannot trust statements that come from them. The message is clear: for this person, the experience was the opposite of what others describe, marked by poor conduct and a lack of trust. This piece emphasizes that the quality of care can hinge on the individuals assigned and the personal dynamics involved, and it urges prospective clients to seek alternatives if confronted with a similar experience.
Alongside the warnings, a brief entry simply labels the service as "Unreliable," underscoring that some clients have encountered inconsistent performance or outcomes. Taken with the broader set of testimonials, this single word hints at variability in the quality or reliability of care, which appears to depend on factors such as staff assignments, communication, and perhaps regional differences in how services are delivered.
In summary, the collection of reviews presents a nuanced portrait of Assisting Hands. For many families, the company represents a dependable partner in care, delivering professional, compassionate, and patient-centered support that enables loved ones to stay safely at home or transition smoothly through hospital, nursing, and group-home care. For others, experiences can be fraught with interpersonal friction or concerns about staff honesty and behavior, highlighting that individual interactions matter greatly. The overarching takeaway is that Assisting Hands can be a lifeline for involved families facing aging, dementia, and caregiving demands, but prospective clients may wish to discuss expectations, meet the caregivers, and clarify communication channels to ensure alignment with their needs and values.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Graceful Hands Home Care in Phoenix, AZ is a warm and inviting assisted living community that offers personalized care and support to seniors. Our board and care home provides a peaceful and comfortable environment for residents to call home.
At Graceful Hands, we understand that each individual has unique needs, which is why we offer a range of care services including assistance with activities of daily living, bathing, dressing, and transfers. Our dedicated staff is available around the clock to provide compassionate care and ensure the safety and well-being of our residents.
Our community boasts a variety of amenities designed to enhance the quality of life for our residents. A spacious dining room serves delicious meals prepared with special dietary restrictions in mind. Residents can also enjoy fully furnished living spaces that provide both comfort and convenience. Our beautiful garden and outdoor spaces offer opportunities for relaxation and socialization.
In addition to providing excellent care services, Graceful Hands Home Care also offers various conveniences such as housekeeping services, move-in coordination, telephone access, Wi-Fi/high-speed internet connectivity, and transportation arrangement for medical appointments.
We strive to create a vibrant and engaging community where residents can participate in scheduled daily activities tailored to their interests. With 8 cafes, 2 parks, 9 pharmacies, 2 physicians' offices, 18 restaurants, 11 transportation options, 2 places of worship nearby, as well as theaters and hospitals within close proximity; our residents have plenty of opportunities for recreation, shopping or accessing healthcare facilities.
Choosing Graceful Hands Home Care means choosing a loving and supportive environment where seniors can comfortably age in place while receiving personalized care tailored to meet their individual needs. Visit us today to experience the warmth and hospitality that sets us apart from other assisted living communities in Phoenix.
Graceful Hands Home Care is located at 5241 South 3Rd Street, Phoenix, AZ 85040 in Maricopa County, Arizona
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