Sunland Terrace Ltd - Hud

Pros

• The community is peaceful and very nice.
• Neighbors greet visitors warmly and make them feel at home.
• The apartments are beautiful for senior citizens.
• The staff is great and the facility is very clean.
• The retirement community has a gated and secured entrance.
• It is welcoming with a nice appeal.
• It feels like a home away from home.

Cons

• The reviewer states they have attempted to contact the office for weeks, but calls are never returned and staff are never available during posted hours.
• The reviewer notes they have not received any response, and two tenants say office personnel can never be found.
• The reviewer questions who is running this place.
• The reviewer says the place isn't that great due to old buildings and lack of proper attention to tenants, and that the office manager is difficult.

Review

The community described by residents and families feels like a quiet sanctuary for seniors, a place that still carries the warmth of home. One reader recalls how their aunt, Starla, loves visiting because the atmosphere is so peaceful and the neighbors are genuinely welcoming. They note that neighbors greet you much like they would back in Texas, creating an immediate sense of belonging and a comforting routine for visitors and residents alike. The overall tone is one of calm and familiarity, the kind of environment where a grandmother or relative can feel at ease while staying connected to familiar social rituals.

Alongside that sense of peace, the daily life in the complex is framed by a number of tangible positives. Several voices highlight the quality of the living spaces themselves: "Beautiful apartments for Senior Citizens" is a refrain that recurs with appreciation for the design and intent of the housing. People praise the general upkeep as well - "Very clean place. Staff is great." and "Good place, good service" appear as straightforward endorsements, underscoring a commitment to cleanliness, attentive staff, and dependable service. Food, often a sensitive touchpoint in senior living, is also praised, adding to the impression of a well-rounded, hospitable environment.

Family connections anchor the impression of the place as a real home for many residents. One person shares that their grandmother has lived there for twenty years, a testament to loyalty and stability. Others mention relatives who reside in the community, and a few lines surface the sentiment that the space feels like a place where generations can continue to exist in a familiar, communal setting. One person even frames the experience with a poetic line, "My sun shines on everyone," suggesting a hopeful, inclusive atmosphere that resonates with residents who want warmth and brightness to define their surroundings.

Security and curb appeal are another consistent thread in the narrative. Phrases like "Retirement community with gated and secured entrance" and "Very welcoming, nice appeal" describe a milieu that emphasizes safety and a pleasant first impression. The community is depicted as more than just a building; it's a place that aspires to be welcoming and aesthetically pleasing, where residents feel comfortable inviting guests and family into a well-kept, inviting space.

Yet no living environment is without its tensions, and the more critical voices offer a sobering counterpoint. One line captures a stark criticism: "Its just a place my dad calls Guiallians Island where you go to live and die," a stark complaint that points to perceived neglect and the harsh reality of aging in a less-ideal setting. In the same breath, another reviewer questions the management, noting that "the office manager is difficult and this place isn't that great due to its old buildings and lack of proper attention to the tenants." This juxtaposition - warm, welcoming anecdotes alongside concerns about aging infrastructure and insufficient tenant care - paints a full picture of a place with redeeming qualities but with significant room for improvement.

Administrative responsiveness emerges as a particularly thorny issue in multiple accounts. A troubling pattern is described: weeks of trying to contact the office with no return calls, and attempts to visit during posted hours frequently meet an empty desk or staff who cannot be found on-site. Tenants themselves corroborate the lack of visibility of the office personnel, and the persistent sense of "Who's running this place???" underscores anxieties about governance and accountability. For families and residents who rely on timely communication for appointments, maintenance requests, and general support, these gaps can feel especially disconcerting.

Taken together, these perspectives sketch a nuanced portrait of a senior living community that can feel like a true home - peaceful, welcoming, and well-suited to daily life for many residents - while also revealing substantive areas where the experience falls short. The apartments, the cleanliness, the food, and the staff are celebrated in ways that suggest real value and care. At the same time, aging facilities and inconsistent office presence raise concerns about maintenance, modernization, and reliable administration. The mix of heartfelt praise and pointed critique suggests a place with substantial strengths and meaningful potential, tempered by the urgent need for more consistent management and clearer lines of communication.

In one closing line, a sentiment of affection and familiarity threads through the reflections: a terse, almost casual sign-off, "Hiw r u be humble kkk love u." It reads like a personal cadence within a broader conversation about a home that people clearly hold dear, even as they acknowledge its flaws. The story here is not one-note; it's a portrait of a community that feels like home to many, with real warmth and welcome on one hand, and real challenges in administration and upkeep on the other - an instructive snapshot of a senior living environment in flux, striving to balance comfort with accountability.

This part of Phoenix, Arizona offers a convenient and well-equipped location for senior living. With several physicians, pharmacies, and hospitals located within a short distance, residents have easy access to healthcare services. The area also provides a variety of dining options, from casual eateries like McDonald's to more upscale restaurants like Crown Public House. For recreational activities, there are nearby parks such as South Mountain Park and Margaret T. Hance Park, ideal for enjoying the outdoors. Additionally, the presence of places of worship allows for spiritual engagement within the community. With transportation options like car rental services and proximity to Phoenix Sky Harbor International Airport, traveling is made convenient for seniors living in this area. Overall, this part of Phoenix offers a mix of amenities and services that cater to the needs of older individuals looking for a comfortable and accessible place to reside.

Physicians

• Cigna South Mountain (1.1 miles)
• Banner Family Medicine Center (4.7 miles)
• SimonMed Imaging - Phoenix (5.7 miles)
• Dignity Health Peppertree Family Medicine (6 miles)
• Momdoc-Women for Women (6.2 miles)
• Arizona Eye Specialists (6.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)

Restaurants

• McDonald's (2.2 miles)
• Gallagher's (3.4 miles)
• Crown Public House (3.5 miles)
• Blanco Block 23 (3.6 miles)
• Thai Basil Signature (3.8 miles)
• Harumi Sushi (3.8 miles)
• Crescent Ballroom (3.9 miles)

Transportation

• Hertz Rent A Car (2.8 miles)
• Airport Rent-A-Car (4.2 miles)
• Delta SkyClub (4.3 miles)
• Phoenix Sky Harbor International Airport (PHX) (4.3 miles)
• Terminal 3 (4.4 miles)
• Concourse A (4.8 miles)
• Admirals Club (4.8 miles)

Parks

• South Mountain Park (3 miles)
• Margaret T. Hance Park (4.6 miles)
• Blue Sky Airport Parking (5.3 miles)
• Encanto Park (5.5 miles)

Places of Worship

• Primera Iglesia United Methodist Church (3.2 miles)
• Roosevelt Community Church (4.4 miles)
• Esperanza Lutheran Church (6.4 miles)
• Church of Jesus Christ of Latter Day Saints (7.3 miles)

Cafes

• Starbucks (3.8 miles)
• Spoonz Cafe (3.8 miles)
• Songbird Coffee & Tea House (4.3 miles)
• Futuro (4.3 miles)
• Fair Trade Cafe (4.4 miles)
• Lola Coffee (4.4 miles)
• Starbucks (4.5 miles)

Theaters

• AMC Arizona Center 24 (4 miles)
• Arizona Mills 18 w/ IMAX (5.9 miles)

Hospitals

• Arizona State Hospital (4.6 miles)
• Banner – University Medical Center Phoenix (4.8 miles)
• Maricopa Medical Center (4.9 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (6 miles)
• St Josephs Neurological ICU (6.1 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (6.9 miles)