Broadway House

Pros

• The management team at Broadway House is easy to work with and very responsive.
• Sandra H. is especially helpful and attentive.
• The reviewer describes Broadway House as a great place to live with friendly neighbors who look out for one another.
• Broadway House Apartments are highly recommended by the reviewer.

Cons

• The place is described as the worst place to live and not recommended unless it's the only option.
• The rules are too strict, and the management doesn't try to reason with residents, enforcing unreasonable rules.
• The management is poor; Ms. Nina is rude, shows favoritism, and appears to take sides against tenants, leading to removals or terminations.
• A maintenance worker in D7 is said to enter tenants' homes without consent, including while someone is sleeping with a child, with no action taken to address it.
• The management team is portrayed as not doing their job properly and not caring about tenants' safety.
• The office phone staff are rude and refuse to provide information about renting there.

Review

The reviews about Broadway House Apartments paint a picture of a place that can feel very different depending on who you ask. On one hand, some tenants describe it as a difficult environment governed by strict rules and inflexible management. They suggest that there is little willingness to engage in reasonable discussions or accommodate individual circumstances, and they warn that the rules feel unreasonable and heavy-handed. For them, the complex isn't a good fit and they wouldn't recommend living there unless it's their only option. The sense is that the policy environment is rigid, and that navigating it can be frustrating and disheartening.

Others tell a contrasting story. There are tenants who feel lucky to live at Broadway House and who speak warmly about their experience. They describe a great sense of community, with neighbors who look out for one another and an overall-positive living situation. These residents mention that they've lived there for years and have formed a stable, comfortable home. They report minimal conflicts and emphasize the security of having their own space, a feeling of belonging, and a degree of appreciation for the environment that has kept them there for an extended period.

Between these two poles, there is a separate, more troubling thread about management. Some reviewers characterize the management as poor, citing specific individuals and behaviors that undermine trust and safety. One account highlights a manager-like figure referred to as Ms Nina who is described as rude and prone to favoritism. According to this account, she takes sides during problems, undermining tenants who aren't her favorites, and this favoritism can even affect whether someone stays or leaves. The same review raises serious safety concerns about a maintenance worker in unit D7 who allegedly enters tenants' homes without consent, including during a sleep period with a child present, and notes that little has been done to address these breaches of privacy. Other tenants corroborate concerns about a maintenance person entering homes without consent and describe it as a recurring issue affecting women tenants in particular, labeling him as a creep and warning others to be careful.

There are also reports about the responsiveness and courtesy of frontline staff. One reviewer mentions a rude experience with the office phone staff, specifically noting that the person was unwilling to share information about renting a unit. This feeds into a broader perception for some that the property's customer service can be inconsistent and unfriendly at times, especially when initial inquiries are made or when information is being sought.

On the flip side, there are voices that defend the management and emphasize positive, proactive engagement. A different reviewer explicitly states that the management team at Broadway House is easy to work with and highly responsive. In this account, Sandra H. is singled out as especially helpful and attentive, and the writer notes that they would highly recommend Broadway House Apartments. This perspective underscores a contrasting reality where tenants feel supported, listened to, and able to navigate issues effectively when the right contacts are responsive and professional.

Taken together, these reviews present a complex, mixed portrait. Some residents describe Broadway House as a place with a strong sense of community, a secure home, and a team that can be supportive and responsive, particularly highlighted by the positive experiences with Sandra H. and other members of the management team. Others, however, report a harsh management style marked by strict rules, perceived favoritism, and concerns about personal safety with a maintenance worker who allegedly violates consent. There is a notable divide between experiences of neighborly warmth and belonging and experiences of rule rigidity, perceived unfair treatment, and safety concerns.

This variety of opinions suggests that Broadway House can feel like different realities depending on who you are dealing with inside the organization and which staff members are involved in a given situation. For some tenants, it is a place of stability and community that they're grateful for after years of residency. For others, the atmosphere can feel restrictive and precarious, with management practices that seem inconsistent and, in some cases, unsafe. As with many residential communities, the lived experience appears to hinge on how conflicts are handled, who is addressing concerns, and how effectively staff communicate and enforce policies.

This part of Phoenix, Arizona, offers a convenient and bustling location with a variety of amenities in close proximity. Within a few miles, you will find pharmacies such as Walgreens and CVS Pharmacy, as well as reputable healthcare facilities like Cigna South Mountain and Banner Family Medicine Center. For recreation, there are parks like South Mountain Park and Tempe Beach Park nearby. Additionally, there is a diverse selection of dining options ranging from casual eateries like In-N-Out Burger to upscale restaurants like Gallagher's. With easy access to the airport, hospitals like Maricopa Medical Center and St Joseph's Hospital & Med Center, and places of worship such as Primera Iglesia United Methodist Church and Islamic Community Center of Tempe, this area provides convenience and accessibility for senior living.

Transportation

• Hertz Rent A Car (1.8 miles)
• Delta SkyClub (2.4 miles)
• Phoenix Sky Harbor International Airport (PHX) (2.4 miles)
• Terminal 3 (2.5 miles)
• Terminal 4, Concourse D (2.8 miles)
• Concourse A (2.8 miles)
• Admirals Club (2.8 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.3 miles)

Restaurants

• Gallagher's (2.3 miles)
• Crown Public House (3.5 miles)
• Blanco Block 23 (3.6 miles)
• Thai Basil Signature (3.9 miles)
• Harumi Sushi (3.9 miles)
• In-N-Out Burger (3.9 miles)
• Chick-Fil-A (4 miles)

Physicians

• Cigna South Mountain (2.9 miles)
• Momdoc-Women for Women (4.2 miles)
• Banner Family Medicine Center (4.2 miles)
• SimonMed Imaging - Phoenix (5.4 miles)
• 20/20 Image Eye Centers (5.8 miles)
• Dignity Health Peppertree Family Medicine (6 miles)
• Null (6 miles)

Parks

• Blue Sky Airport Parking (3.3 miles)
• South Mountain Park (4.3 miles)
• Margaret T. Hance Park (4.6 miles)
• Tempe Beach Park (5.5 miles)
• Encanto Park (5.6 miles)

Hospitals

• Arizona State Hospital (3.3 miles)
• Maricopa Medical Center (3.6 miles)
• Banner – University Medical Center Phoenix (4.3 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (5.9 miles)
• St Josephs Neurological ICU (6 miles)

Places of Worship

• Primera Iglesia United Methodist Church (3.3 miles)
• Roosevelt Community Church (4.3 miles)
• Islamic Community Center of Tempe (5.7 miles)

Cafes

• Starbucks (3.8 miles)
• Spoonz Cafe (3.9 miles)
• Songbird Coffee & Tea House (4.1 miles)
• Futuro (4.3 miles)
• Fair Trade Cafe (4.4 miles)
• Lola Coffee (4.5 miles)
• Starbucks (4.6 miles)

Theaters

• AMC Arizona Center 24 (3.9 miles)
• Arizona Mills 18 w/ IMAX (4.1 miles)