Suncrest Healthcare Center
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2211 East Southern Avenue, Phoenix, AZ 85040
For more information about senior living options: (844) 490-3973
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The staff is incredibly attentive and always goes above and beyond to ensure residents are cared for. The facility has a warm and welcoming atmosphere for loved ones. Suncrest is a great choice for long-term stay or therapies. Suncrest Healthcare treats residents with care and provides attentive services, including nutritious meals. A variety of engaging activities and social opportunities are offered to fit different interests. The facility is spacious and clean, with improvements that residents appreciate.
The reviewer states the facility should be closed permanently due to deplorable conditions and care. Negligence is described as the key factor, with residents not receiving attention, especially at night and on weekends. Roaches were found in rooms and custodial staff were reported as not cleaning surfaces. Residents were harassed and bullied, with staff failing to intervene. No HIPAA or confidentiality was maintained at the facility, according to the reviews. An alleged nurse distributed someone else's medications and purportedly threatened harm to residents. The facility was described as filthy, with roaches and even mice, indicating poor sanitation. Eight residents reportedly died since January, with claims that some took their own medications stockpiled there. One reviewer described Suncrest as a nightmare and said they would not return. Some reviews suggest families should be ashamed to place loved ones there due to neglect.Suncrest Health Care draws a wide range of opinions from those who have interacted with it, creating a complex picture of care that sometimes shines and other times falters. A number of reviews celebrate the warmth and friendliness of the residents and staff, describing Suncrest as a place where people feel welcomed and looked after. Several writers praise the personnel for being supportive, attentive, and genuinely kind, with remarks like "Very friendly," "the staff is incredibly attentive," and "the atmosphere is warm and welcoming." The presence of caring individuals is repeatedly highlighted, from activity directors to therapy staff, and even to family members who say their loved ones flourish thanks to the personal touch they observe in daily interactions.
In particular, certain staff members are singled out for praise, painting a picture of Suncrest as a community where a few standout people can make a big difference. Marilou, described as the "best Activity Director," is repeatedly recalled with affection, and other names surface as dependable, compassionate professionals. For families and residents, these positive anecdotes often focus on the moments of connection, the sense of belonging, and the reassurance that someone is paying attention to individual needs. There are also appreciative notes about ongoing remodeling and improvements, with mentions of an improving dietary program and staff who go "above and beyond" to ensure meals and activities fit residents' preferences. A few reviewers even recount personal progress and gratitude, noting improvements in mobility or mood and crediting specific staff for making transitions easier, such as congratulations to Amy and other team members who have supported the process.
Yet the picture is far from uniform. A substantial portion of reviews describe serious concerns about care quality and safety. The most troubling narratives speak of neglect, unsanitary conditions, and a lack of basic attention to residents' needs, including roaches in rooms and poor housekeeping. One account details a troubling experience during a short-term therapy stay, citing disrespectful conduct by a CNA, a lack of accountability (no copies of incident reports provided), and insufficient nighttime oversight. The reviewer mentions that residents were not receiving adequate attention on weekends and nights, with a general sense that staff resources and responsiveness were insufficient for the demands of the facility. The same account alleges roach infestations, a need to supply one's own cleaning materials, and a pattern of systemic neglect that felt deeply distressing to the patient and family alike.
Other reviews amplify fears about safety, alleging bullying and harassment among residents, with accusations that some staff ignored episodes of resident-to-resident conflict. There are explicit claims of HIPAA violations and confidential information not being safeguarded, alongside more alarming statements about medication errors and?? situations described as "poison" being distributed or mishandled. A particularly intense post offers a sweeping indictment: "8 people have died since January," claims of self-medicating, and accusations that the administration failed to intervene. The language is charged, and the accounts convey a fear that the environment may be unsafe or mismanaged, prompting at least one reviewer to express a firm intention to pursue legal action.
Amidst these grave concerns, other reviews maintain a more neutral or positive stance, acknowledging that some patients and families have had constructive experiences. One writer speaks to their brother's positive adjustment, noting no bad smells, an updated exterior, a friendly outdoor area, and a capable staff driving improvements in care. Another patient reports feeling "like family" during an eight-month stay, with gratitude directed at the therapy team and the consistency of the caregivers who helped them regain mobility and confidence. A separate positive note emphasizes that Suncrest offers a compassionate environment and professional, dedicated staff who actively support well-being and engagement through a variety of activities tailored to residents' interests.
Overall, Suncrest Health Care emerges as a facility capable of delivering excellent, person-centered care in some circumstances, while simultaneously facing very serious challenges in others. The positive voices center on warmth, attentiveness, meaningful activity, and tangible progress for residents, frequently naming individual staff members who make a difference. The negative voices, however, underscore concerns about cleanliness, neglect, safety, and a potential mismatch between expectations and reality in certain shifts, units, or times of day. Taken together, the reviews suggest a facility that has strengths - especially in personal connections and compassionate caregiving - but also critical vulnerabilities that require attention from leadership, staff training, and ongoing quality assurance to ensure all residents receive consistently safe, respectful, and dignified care.
115 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Suncrest Healthcare Center is a premier assisted living community located in Phoenix, AZ. As a skilled nursing facility, we provide comprehensive care and support for individuals who require 24-hour supervision and assistance with daily activities.
Our community boasts an array of amenities to enhance the quality of life for our residents. We have a beauty salon where residents can indulge in pampering treatments, and cable or satellite TV is available for entertainment. Community-operated transportation ensures ease of access to nearby destinations, and our computer center allows residents to stay connected with loved ones. Our dining room offers restaurant-style dining experiences, and special dietary restrictions are accommodated.
At Suncrest Healthcare Center, we prioritize the well-being of our residents. Our fitness room encourages physical activity and wellness, while our fully furnished accommodations offer comfort and convenience. Residents can enjoy leisure time in our gaming room, outdoor garden, or small library. Telephone services are available for easy communication, and Wi-Fi/high-speed internet ensures connectivity.
We provide a range of care services to meet individual needs. Dedicated staff members are available round-the-clock to offer assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care such as diabetes diets and medication management. Transportation arrangements facilitate visits to healthcare professionals or other destinations.
Engaging activities are an integral part of life at Suncrest Healthcare Center. Concierge services ensure that residents receive personalized attention and assistance when needed. Fitness programs promote physical health, and planned day trips allow for exploration of the surrounding areas. Resident-run activities foster a sense of community engagement, while scheduled daily activities keep residents mentally stimulated.
Our convenient location provides easy access to essential amenities nearby. With three cafes, two parks, ten pharmacies, two physicians' offices, thirteen restaurants, thirteen transportation options, one place of worship nearby, two theaters nearby,and two hospitals nearby,the needs of our residents are met with convenience.
At Suncrest Healthcare Center in Phoenix, AZ, we strive to provide a nurturing and supportive environment where residents can thrive. With our comprehensive care services, exceptional amenities, and engaging activities, we are dedicated to promoting the well-being and happiness of those in our community.
Suncrest Healthcare Center is located at 2211 East Southern Avenue, Phoenix, AZ 85040 in Maricopa County, Arizona
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