Suncrest Healthcare Center in Phoenix, AZ
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2211 East Southern Avenue, Phoenix, AZ 85040
For more information about senior living options: (844) 490-3973
The residents and staff are very friendly. The staff are incredibly attentive and go above and beyond to ensure patients are cared for. The facility has a warm and welcoming atmosphere. Suncrest is a great choice for long-term stay or therapies. Dietary services are excellent at accommodating residents' meal requests. The staff are professional, attentive, and genuinely dedicated to residents' well-being. There are a variety of engaging activities and social opportunities tailored to different interests. Residents have the ability to come and go from the facility, which increases their happiness. Suncrest health care treats residents with care and offers attentive services. The facility shows improvements and many residents seem very happy living there.
They say the facility should be closed permanently due to deplorable conditions and care. They report roaches in rooms and unsanitary conditions, with residents not receiving timely attention. They describe bullying among residents and a staff that fails to intervene. They allege medication errors and unsafe practices, including giving out someone else's meds and mishandling adverse reactions. They claim multiple deaths and severe neglect, including a toxic drug combination tied to care. They call the place a nightmare, with filth, strong odors, blood and urine on surfaces, and roaches crawling around. They label it a snake pit and advise others not to bring loved ones there.Suncrest Healthcare Center in Phoenix is best suited for active seniors who want a warm, social environment and care delivered with genuine kindness. It works well for residents who value daily engagement, friendly staff, and a homey feel, with the understanding that consistency and pristine conditions may vary. The strongest case for Suncrest is the human touch: a community where activity directors, caregivers, and other residents create a welcoming atmosphere that can translate into meaningful daily life for people who thrive on companionship and structured programming. Families should still guard against the possibility that operations and cleanliness may not meet every standard, and be prepared to stay actively involved in oversight.
Those who should consider alternatives include families with a loved one who needs rigorous clinical oversight, meticulous infection control, or unusually high levels of safety monitoring. Several reviewers describe issues with cleanliness, pest problems, and inconsistent attention to residents' needs, sometimes accompanied by alarming accounts of delays in care and communication gaps. For a resident with complex medical needs, frequent changes in condition, or a history of sensitivity to environment, these reports are meaningful red flags. In such cases, a facility with demonstrably tighter QA processes, stronger daily nursing accountability, and transparent grievance handling may be a more prudent choice.
The practical upside is clear: Suncrest can feel like a real home because staff members are repeatedly praised for warmth, attentiveness, and going above and beyond in daily care and therapy. The atmosphere, social opportunities, and even remodeling efforts contribute to a sense of improvement and vitality in many residents. When these strengths align with reliable staffing and cleanliness, the overall experience can offset some of the operational stressors that show up in reviews. The positive experiences tend to cluster around compassionate caregiving, engaging activities, and food quality, which can make long-term stays feel more tolerable and uplifting for the right person.
Yet the downsides are equally dramatic in the stories shared by families and former residents. Recurrent concerns center on inconsistent staffing coverage, late responses to call bells, and environments that some describe as dirty or unsafe. Allegations range from pest infestations to medication administration issues and even serious claims of neglect or unsafe conditions. While individual experiences vary, the pattern of negative reports cannot be ignored. The risk tolerance of a prospective resident and family should hinge on whether current leadership, accountability mechanisms, and quality assurance practices are clearly visible in daily operations and can be verified through conversations with staff, residents, and recent survey results.
To proceed with confidence, conduct thorough, on-site due diligence. Request to observe a shift in real time, tour rooms and shared spaces, and judge cleanliness, odor, and overall upkeep. Seek current caregiver ratios, the cadence of routine activities, and the process for addressing complaints or safety concerns. Ask for recent incident and grievance logs, and speak directly with the director of nursing about accountability, medication safety, and nocturnal care protocols. Verify how quickly issues are resolved and whether improvements are measurable over weeks, not months. A facility that welcomes these inquiries and demonstrates tangible progress provides a more reliable foundation for a decision.
The bottom line centers on fit and risk tolerance. Suncrest can be a good match for families who prize a social, engaging setting and are prepared to remain actively involved to ensure quality of care. The right choice hinges on whether the warmth and community outweigh the credible concerns about cleanliness, safety, and consistent clinical oversight. If red flags persist or a loved one requires higher-level medical attention, exploring alternatives with stronger reputational stability or tighter regulatory scrutiny becomes prudent. Maintaining a clear contingency plan during the transition and sustaining open, ongoing dialogue with administrators will help ensure the chosen path aligns with both safety and quality of life.
115 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Suncrest Healthcare Center is a premier assisted living community located in Phoenix, AZ. As a skilled nursing facility, we provide comprehensive care and support for individuals who require 24-hour supervision and assistance with daily activities.
Our community boasts an array of amenities to enhance the quality of life for our residents. We have a beauty salon where residents can indulge in pampering treatments, and cable or satellite TV is available for entertainment. Community-operated transportation ensures ease of access to nearby destinations, and our computer center allows residents to stay connected with loved ones. Our dining room offers restaurant-style dining experiences, and special dietary restrictions are accommodated.
At Suncrest Healthcare Center, we prioritize the well-being of our residents. Our fitness room encourages physical activity and wellness, while our fully furnished accommodations offer comfort and convenience. Residents can enjoy leisure time in our gaming room, outdoor garden, or small library. Telephone services are available for easy communication, and Wi-Fi/high-speed internet ensures connectivity.
We provide a range of care services to meet individual needs. Dedicated staff members are available round-the-clock to offer assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care such as diabetes diets and medication management. Transportation arrangements facilitate visits to healthcare professionals or other destinations.
Engaging activities are an integral part of life at Suncrest Healthcare Center. Concierge services ensure that residents receive personalized attention and assistance when needed. Fitness programs promote physical health, and planned day trips allow for exploration of the surrounding areas. Resident-run activities foster a sense of community engagement, while scheduled daily activities keep residents mentally stimulated.
Our convenient location provides easy access to essential amenities nearby. With three cafes, two parks, ten pharmacies, two physicians' offices, thirteen restaurants, thirteen transportation options, one place of worship nearby, two theaters nearby,and two hospitals nearby,the needs of our residents are met with convenience.
At Suncrest Healthcare Center in Phoenix, AZ, we strive to provide a nurturing and supportive environment where residents can thrive. With our comprehensive care services, exceptional amenities, and engaging activities, we are dedicated to promoting the well-being and happiness of those in our community.
Suncrest Healthcare Center is located at 2211 East Southern Avenue, Phoenix, AZ 85040 in Maricopa County, Arizona
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