Life Light Health

Pros

• The patient has been with the practice for over five years, showing loyalty to the office.
• The patient values timely communication and considers it essential in care.
• The patient appreciates the importance of having access to the patient portal for information.
• The patient believes professional and courteous conduct is important in healthcare.
• The patient seeks collaborative, medication-management practices with their provider.

Cons

• The office is described as very unprofessional.
• Shanna H. allegedly increased the patient's medication dosage without discussing it with the patient.
• There was no communication about the medication changes.
• The patient did not receive a return call after inquiring at 11 am.
• The patient portal link was never sent despite multiple requests and even after adding it to paperwork with an email address.
• The office denied a refill without a courtesy call.
• After more than five years as a patient, the reviewer is finished with the practice.

Review

There is a sense of ongoing frustration and disappointment with the level of communication at this medical office, a frustration that has built up over time for a patient who had trusted the practice for more than five years. The review paints a picture of a clinic where important conversations about care, changes to medications, and access to information do not happen in a timely or respectful way. What is described is not just a single lapse in service, but a pattern of behavior that leaves the patient feeling unheard and devalued as a healthcare partner.

A central grievance is the management of medications without proper discussion. The patient reports that Shanna H. adjusted the strength of a medication - from 250 mg, taken as one pill twice daily, to 500 mg, still as one pill twice daily - without talking to the patient at all about the change. The wording emphasizes the absence of any conversation about the modification: no discussion about why the change was needed, no explanation of potential side effects or monitoring requirements, and no opportunity for the patient to weigh in or confirm consent. The charge is that this was done unilaterally, undermining trust in the patient-provider relationship and leaving the patient feeling blindsided when the new prescription was already in effect.

Compounding the issue is the breakdown in timely communication when the patient sought information. The patient recounts calling the office at 11 a.m. to inquire about the med change and never receiving a returned call or any form of follow-up. The silence from the office is described as a lack of responsiveness that extends beyond a single missed message. In the patient's view, this level of inattention is not merely inconvenient - it signals a disregard for basic professional courtesy and patient safety, especially when changes to medication are involved.

Access to the patient portal is another point of persistent trouble. The patient repeatedly requested that a link to the patient portal be sent, but the link never arrived. Despite explicitly putting their email address on paperwork to ensure delivery, the request was ignored. This ongoing failure to provide access to the portal - an essential tool for reviewing medical information, communicating with the clinic, and managing care - adds to a growing sense of neglect and frustration. It's described as one more way the office falls short of meeting patients' needs in a modern healthcare setting.

The review also highlights a larger question about how the office handles refills, framed as a broad problem rather than a single incident. After years of loyalty - over five years as a patient - the statement is clear: a refill was denied without the courtesy of a phone call. The patient uses strong language to express disbelief and disappointment, asking rhetorically what kind of doctor's office would deny a refill without that simple act of courtesy. This point underscores a perceived erosion of basic professional standards and patient respect, turning a routine administrative process into a source of significant frustration.

Ultimately, the patient's decision is resolute: after years of trying to engage with the office in good faith, they are finished wasting their time there. The closing sentiment is a clear declaration of intent to seek care elsewhere. It's a blunt indictment of what is experienced as persistent miscommunication, unprofessional conduct, and a failure to support a patient's ongoing healthcare needs. The tone is pained but unequivocal, signaling a break with a practice that the patient once trusted and depended upon.

Taken together, the account paints a portrait of a patient relationship strained by poor communication, unilateral medical decisions, and repeated failure to provide access to essential care tools. It reflects a broader concern about how important it is for healthcare providers to engage with patients openly, to discuss changes before they are implemented, and to maintain reliable channels for communication and information access. For this patient, the experience has led to a decisive shift away from the practice, prioritized over occasional convenience or familiarity with a long-time provider.

Located in Gilbert, Arizona, this area offers a variety of amenities for seniors looking to settle down in a vibrant community. With a range of dining options including fast food chains like McDonald's and healthier choices like Flower Child, as well as pharmacies such as CVS and Walgreens nearby, residents can easily access their everyday needs. Quality medical care is also within reach with physicians specializing in dermatology, cancer treatment, and primary care practices close by. For leisure activities, there are cafes like Starbucks and Black Rock Coffee Bar for social gatherings, theaters for entertainment like Harkins Theatres SanTan Village 16, and beautiful parks for outdoor relaxation such as Layton Lakes Park and the Riparian Preserve at Water Ranch. In addition, transportation is convenient with Chandler Municipal Airport just a short distance away. This neighborhood provides a comfortable and convenient setting for seniors looking to enjoy their golden years with ease and comfort.

Restaurants

• McDonald's (0.5 miles)
• Isabel's Amor (0.5 miles)
• Blue 32 Sports Grill (0.5 miles)
• Raising Cane's Chicken Fingers (0.6 miles)
• Flower Child (0.9 miles)
• Shake Shack (1 miles)
• Arriba Mexican Grill (1 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (1.1 miles)
• Walmart Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Walgreens (2.4 miles)

Physicians

• Desert Sky Dermatology (0.5 miles)
• The CORE Institute - Gilbert (1.1 miles)
• Dignity Health Comprehensive Clinic (1.1 miles)
• Trinity ENT (1.2 miles)
• Ironwood Cancer & Research Centers (1.3 miles)
• One Medical (1.3 miles)
• Arizona Sun Family Medicine (1.6 miles)

Cafes

• Starbucks (1.1 miles)
• Black Rock Coffee Bar (2.8 miles)
• Dutch Bros Coffee (3.1 miles)
• Peixoto Coffee Roasters (4.6 miles)

Hospitals

• Mercy Gilbert Medical Center (1.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• Saint Mary Magdalene Catholic Church (1.8 miles)
• Church of Jesus Christ of Latter Day Saints (3.7 miles)
• First United Methodist Church of Gilbert (3.9 miles)
• Church of Jesus Christ of Latter Day Saints (4.5 miles)

Theaters

• Harkins Theatres SanTan Village 16 (1.4 miles)
• Chandler Crossroads 12 (2.3 miles)

Parks

• Crossroads Green Belt (2 miles)
• Layton Lakes Park (2.9 miles)
• Finley Farms Park (3.2 miles)
• The Arbors Park (3.6 miles)
• Ashley Heights Park (3.8 miles)
• Desert Sky Park (4.3 miles)
• Riparian Preserve at Water Ranch (4.7 miles)

Transportation

• Chandler Municipal Airport (CHD) (3.6 miles)