Eternal Springs of Gilbert

Pros

• Many residents and their families feel that Eternal Springs provides a warm, home-like atmosphere where their loved ones are treated with kindness and respect.
• The staff is praised for their exceptional care and friendliness, creating a welcoming environment for both residents and families.
• The facility is noted for its cleanliness and well-maintained surroundings, contributing to a comfortable living experience.
• Residents appreciate the variety of activities offered, which are tailored to individual interests through the SPARK program.
• The quality of meals is generally regarded positively, with many options available to residents.
• Families have reported good communication from the memory care staff, enhancing their overall experience at the community.
• The transition process into permanent care has been made easier due to the supportive and attentive staff members who assist with adjustments.
• Overall, many reviewers express satisfaction with the level of care provided at Eternal Springs, recommending it to others seeking similar services for loved ones.

Cons

• There have been issues with communication regarding financial aspects, leading to missed automatic payments and late fees.
• The Activities Director has caused a few very negative experiences for some residents' families, despite later reconciling.
• Some staff members are perceived as careless, such as one incident where a dinner tray was set on a resident's lap after being released from the hospital.
• The facility's front office is described as disorganized, causing delays in invoicing and payment processing.
• Several reviewers noted that the food quality was lacking and that residents have complained about it.
• Concerns were raised about caregiver training and the experience level of new hires, with reports of frequent turnover among staff members.
• One reviewer mentioned that some caregivers seemed inexperienced and suggested others avoid the facility due to these issues.

Review

Eternal Springs of Gilbert has garnered a mixed yet predominantly positive collection of reviews from families who have chosen the facility for their loved ones. The sentiments echoed throughout these narratives reveal a community that places a strong emphasis on personalized care, warmth, and an intimate atmosphere. Many reviewers noted that while other facilities may offer larger spaces or more amenities, Eternal Springs possesses a unique charm characterized by its familial environment. This sense of intimacy allows residents to feel known and valued rather than just being another number in a corporate system.

One of the standout features of Eternal Springs is its Memory Care program, which is recognized for its affordability and commitment to providing quality care. Families appreciate that after two years of self-pay, the facility will accept ALTCS (Arizona Long Term Care System) benefits, easing some financial burdens for those navigating elder care costs. Although there have been instances of staff turnover, many reviewers felt that the remaining caregivers are dedicated and genuinely caring towards the residents. This sentiment was evident in stories shared about how caregivers nurture relationships with residents, helping them adjust to their new home even during challenging transitions.

However, like any establishment, Eternal Springs isn't without its challenges. Some family members reported shortcomings in communication regarding financial matters and billing issues. Delays in setting up automatic payments resulted in late fees for some families, indicating a level of disorganization within the administrative side of operations. Additionally, promises made about discounts were not consistently reflected in signed documents, leading to frustration among families trying to navigate these complexities. Such concerns highlight an area where improvement is needed—particularly in maintaining clear communication regarding finances.

The quality and variety of food served at Eternal Springs also drew mixed feedback from residents and their families. While some praised the meal options as appetizing and well-balanced—providing three meals a day plus snacks—others expressed dissatisfaction with food quality or complained about portion sizes being too small. Despite this contention over culinary standards, most found solace in knowing they could request additional servings if needed and appreciated the basic choices available if specific meals did not appeal.

Activities offered at Eternal Springs receive notable attention as well; many reviews mention an engaging calendar filled with diverse opportunities for socialization and recreation—a crucial aspect for elderly residents who thrive on interaction. However, COVID-19 restrictions led to some limitations on activities during certain periods but many looked forward to resuming these programs when possible. The community's commitment to finding interests unique to each resident through programs like SPARK signifies their dedication to enhancing daily life and promoting mental engagement.

Ultimately, what resonates most profoundly across these reviews is an overarching theme of compassion from staff members who treat residents not just as clients but as cherished individuals deserving respect and care. Personal anecdotes reflect genuine connections made between caregivers and residents alike—the joy experienced during activities organized by devoted employees is palpable through family narratives shared online. Several reviewers went so far as to say they would feel comfortable moving into Eternal Springs themselves due to their satisfaction with how well loved ones are treated here—a testament indeed! As families seek out residential care options filled with love, understanding, structure yet flexibility; they often find it within this vibrant community called Eternal Springs of Gilbert.

This area of Gilbert, Arizona, offers a convenient and diverse range of amenities for seniors looking to relocate. There are several pharmacies nearby, including Walgreens and CVS Pharmacy, as well as healthcare facilities such as Arizona Sun Family Medicine and Desert Sky Dermatology. In terms of dining options, there are various restaurants like Isabel's Amor and Raising Cane's Chicken Fingers within close proximity. Places of worship like the Church of Jesus Christ of Latter Day Saints and Saint Mary Magdalene Catholic Church are also easily accessible. For leisure activities, residents can enjoy parks like the Crossroads Green Belt and the Riparian Preserve at Water Ranch. Additionally, transportation is readily available with Chandler Municipal Airport located just 3.5 miles away. Overall, this area provides a comfortable and convenient living environment for seniors seeking a vibrant community with easy access to essential services and amenities.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.8 miles)
• Walmart Pharmacy (1.5 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.3 miles)

Restaurants

• Isabel's Amor (0.7 miles)
• Blue 32 Sports Grill (0.8 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• McDonald's (1.2 miles)
• Flower Child (1.3 miles)
• Shake Shack (1.4 miles)
• In-N-Out Burger (1.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• Saint Mary Magdalene Catholic Church (2.2 miles)
• First United Methodist Church of Gilbert (3.2 miles)
• Church of Jesus Christ of Latter Day Saints (3.4 miles)
• Church of Jesus Christ of Latter Day Saints (4 miles)

Physicians

• Arizona Sun Family Medicine (0.9 miles)
• Desert Sky Dermatology (1 miles)
• One Medical (1.6 miles)
• The CORE Institute - Gilbert (1.8 miles)
• Dignity Health Comprehensive Clinic (1.9 miles)
• Trinity ENT (1.9 miles)
• Ironwood Cancer & Research Centers (2 miles)

Cafes

• Starbucks (1.7 miles)
• Dutch Bros Coffee (3.4 miles)
• Black Rock Coffee Bar (3.4 miles)
• Peixoto Coffee Roasters (4.1 miles)
• Panera Bread (5.1 miles)

Theaters

• Harkins Theatres SanTan Village 16 (1.7 miles)
• Chandler Crossroads 12 (2.4 miles)

Hospitals

• Mercy Gilbert Medical Center (1.8 miles)

Parks

• Crossroads Green Belt (2.4 miles)
• Finley Farms Park (2.9 miles)
• Layton Lakes Park (3.3 miles)
• Ashley Heights Park (4.1 miles)
• The Arbors Park (4.3 miles)
• Riparian Preserve at Water Ranch (4.4 miles)
• Desert Sky Park (4.8 miles)

Transportation

• Chandler Municipal Airport (CHD) (3.5 miles)