REM Arizona Inc in Chandler, AZ

Pros

• Debra Tice advocates for residents and helps preserve the value of homes through meticulous oversight.
• Janell Meehan has stepped up to challenging tasks, delivering timely, attentive service to the board and homeowners.
• Jen is one of the sweetest and most accommodating people to work with.
• Sabrina Madenfrost is a strong, capable, action-centric leader with excellent follow-up.
• Sabrina Madenfrost is knowledgeable, kind, efficient, and organized.
• Kevin Terry is an absolute gem, quick to respond and highly professional.
• Shannon Burrus is an engaging, proactive HOA property manager who fixes issues promptly and with kindness.
• Terri Thomas is exceptional - organized, efficient, and genuinely cares about properties and vendors.
• Pamela Nunnelly has done an outstanding job as the HOA property manager.
• Tiffnee Jones is professional and helpful from the start of the proposal process.
• Marco Ordonez is exceptional - prompt, diligent, and accommodating to accessibility needs.
• Susan Cadorette was equally excellent in her role as predecessor.
• RealManage demonstrates professionalism and dedication to quality in managing communities.

Cons

• RealManage allegedly paid themselves the first month's service fee, contrary to the contract, and did not refund for months.
• They claim RealManage overpaid water bills and charged rush fees, again without refunds.
• RealManage allegedly began paying past-due bills without board permission or knowledge.
• They report RealManage stopped paying insurance and failed to inform the board, resulting in lost coverage.
• RealManage resigned, leaving the HOA uninsured and with a depleted budget.
• They describe the company as horrendous and the worst management they've encountered, with incompetent staff and poor communication.

Review

This community is best suited for residents who value hands-on, attentive on-site management and a governance structure that shows up in the details - landscaping, parking, and property standards - delivered by personable, responsive managers. When the leadership team is stable and proactive, residents see prompt follow-through, timely communications, and a sense that "the board and the management company have their back." The strongest testimonials highlight managers who are organized, accessible, and dedicated to keeping common areas tidy, addressing inquiries quickly, and coordinating with vendors to maintain property value. For families prioritizing daily reliability and visible, practical oversight, this environment can work well - provided governance and finances stay sound.

The key positives consistently cited are the caliber and dedication of individual managers. When residents encounter Debra Tice, Janell Meehan, Sabrina Madenfrost, Terri Thomas, Shannon Burrus, or Kevin Terry, they often describe a level of responsiveness and professionalism that makes problems feel solvable rather than overwhelming. These leaders are praised for returning calls, following through on projects, coordinating with contractors, and keeping homeowners informed. The effect is a community where issues - from landscaping to urgent repairs - get attention rather than being left to fester. In such cases, the day-to-day experience becomes more predictable and residents feel their concerns are genuinely valued.

Yet the most meaningful drawbacks are stubborn and systemic. A cadre of reviews paints a stark contrast: a management firm with serious governance and financial-control failures can destabilize the entire community. Allegations range from misdirected payments and unsigned approvals to lapses in essential protections like insurance coverage, all of which jeopardize residents' financial security and peace of mind. Public disputes over billing, late fees, and vendor payments suggest a pattern of inconsistent controls and communication that can escalate quickly. The risk isn't just inconvenient; it can translate into tangible losses and long-term costs that outlast any one manager's tenure.

Taken together, the strength of capable on-site managers does offset some operational friction, but it does not exhaust the risk envelope. A community can ride on the energy and competence of a few trusted individuals, yet if the underlying management company demonstrates weak governance, opaque financial practices, or inconsistent adherence to board directives, the upside shrinks dramatically. In other words, excellent frontline leadership can absorb some volatility, but it cannot fully compensate for episodes that threaten insurance continuity, reliable vendor management, or the integrity of the books. For families weighing options, the contrast between a high-performing manager and a troubled governance history should drive the decision more than routine day-to-day fixes.

For families evaluating this community against alternatives, the prudent move is to demand solid, independent assurances about financial governance and risk controls. Ask for a transparent, recent financial statement, an insurance certificate, and copies of all major vendor contracts, with board approvals clearly documented. Probe how the management company handles transitions, emergency repairs, and disputes, and insist on a written plan that prevents insurance gaps and unauthorized payments. Consider how much of the day-to-day reliability depends on individual managers versus systemic controls. If those safeguards are robust, the positives can prevail; if not, it's wise to look at other communities or management teams with a demonstrable track record of stable governance and predictable outcomes.

In concrete terms, this community should be most attractive to residents who can anchor their confidence to specific leaders and who are prepared to demand and monitor rigorous governance. For families seeking steady, long-term predictability in daily operations, the balance tips toward alternatives with proven financial discipline and controversy-free histories. The verdict emphasizes diligence: secure a governance agreement that minimizes personal risk, verify continuity plans for insurance and critical services, and tour the community with a critical eye toward how quickly issues are escalated and resolved. With the right protections in place, the positives of engaged managers can shine; without them, the same strengths will be overwhelmed by avoidable missteps.

This part of Chandler, Arizona offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies within a few miles, access to prescription medications is easily accessible. There are also various dining options, from fast food chains like Wendy's and In-N-Out Burger to more upscale establishments such as Arizona Wilderness Brewing Co. and RigaTony's Authentic Italian. Nearby physicians provide medical care, including primary care, eye care, urology, pediatrics, and ENT services. Residents can also find places of worship for spiritual fulfillment, theaters for entertainment like Alamo Drafthouse Tempe, parks for outdoor activities like Desert Breeze Park, cafes such as Starbucks and Peixoto Coffee Roasters, and hospitals like Chandler Regional Medical Center for healthcare needs. Overall, this area offers a well-rounded community with easy access to essential services for senior living.

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (2.3 miles)
• Fry's Pharmacy (2.8 miles)
• Walmart Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Wendy's (1.6 miles)
• Arizona Wilderness Brewing Co. (2.1 miles)
• Tom Ryan's (2.1 miles)
• RigaTony's Authentic Italian (2.3 miles)
• Raising Cane's Chicken Fingers (2.7 miles)
• Si Senor (2.8 miles)
• In-N-Out Burger (2.8 miles)

Physicians

• Oasis Behavioral Health Hospital (1.8 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (2.6 miles)
• Chandler Eyecare (3.2 miles)
• Arizona State Urological Institute (3.3 miles)
• East Valley Family Physicians (3.3 miles)
• Gateway Pediatrics (3.6 miles)
• Valley ENT (3.8 miles)

Places of Worship

• Kingdom Hall (3.1 miles)
• Temple Emanuel (3.3 miles)
• First United Methodist Church of Gilbert (4 miles)
• Cornerstone Christian Fellowship (4.9 miles)
• Compass Christian Church (5.1 miles)
• Mesa Arizona Temple (5.3 miles)

Theaters

• Alamo Drafthouse Tempe (3.3 miles)
• Chandler Fashion 20 (3.9 miles)
• AMC Mesa Grand 14 (4.6 miles)

Parks

• Daumler Park (3.3 miles)
• Desert Breeze Park (3.8 miles)
• Selleh Park (3.9 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Peixoto Coffee Roasters (3.9 miles)
• Panera Bread (4.5 miles)
• Dutch Bros Coffee (4.7 miles)

Hospitals

• Chandler Regional Medical Center (3.8 miles)
• Banner Health Ocotillo (4.7 miles)