3304 North Los Altos Drive, Chandler, AZ 85224
For more information about senior living options: (844) 490-3973
Comfort Keepers provided excellent care from start to finish. The staff were extremely communicative and their follow-up was outstanding. They repeated detailed instructions back to the requester and executed them perfectly. Ashley was fantastic, trustworthy, and wonderful with the sister. The caregivers were kind and caring, and the mom has been very happy with her companions.
Wordeen did not show up for the 11am appointment to meet the transfer client. Wordeen called at 11:45am on the day of the appointment to confirm if the client would attend, after the appointment time. Wordeen claimed she was with a client and could not call before 11am, contributing to the confusion. The reviewer described the situation as not professional and said an appointment should be kept. The reviewer felt the staff assumed the client would cancel and did not confirm before the appointment. The reviewer said the staff should take accountability and apologize, but the response implied the arrangement would not work out. The reviewer stated it is not going to work out because the staff were wrong and the client was treated poorly.Families seeking in-home care and transportation for loved ones often face a mix of emotions: relief that help is available, anxiety about schedules and reliability, and gratitude when things go smoothly. The experiences shared here reflect that range. On balance, Comfort Keepers appears to stand out for the quality of its caregiving and the strength of its communication in many cases, while also facing at least one notably challenging appointment scenario that left a client frustrated about professionalism and accountability.
One reviewer introduces Comfort Keepers as a reliable partner when care needs extend beyond ordinary daily tasks. Living out of state, they entrusted their sister's care and transportation to the company, and the result was overwhelmingly positive. The author emphasizes that the team took excellent care from start to finish, with outstanding follow-through and quick, consistent communication. Detailed instructions provided by the family were echoed back by the caregivers and executed precisely, which is a crucial reassurance when coordinating complex needs from a distance. A central figure in this narrative is Ashley, who managed the primary contact and direct care for the sister. The reviewer expresses deep trust and admiration, noting that Ashley was fantastic, trustworthy, and wonderful with the sister. The conclusion is a heartfelt thank-you to Comfort Keepers, underscoring the felt care and dependable presence this family experienced.
In a shorter but equally affirmative note, another reviewer highlights a sense of ease and happiness with the team's demeanor. Describing the caregivers as "very kind and caring," this family member reports that their mother has been very happy with her companions. This is a simple, sincere affirmation that the companionship aspect of the service - the ability to connect with the caregiver on an emotional level and provide meaningful, supportive company - made a meaningful difference in daily life. The use of "Wonderful" as a sentiment attached to the service encapsulates the warmth and appreciation expressed here.
Yet another account reflects the reality that not every experience unfolds perfectly, even within a well-regarded service. In this instance, the reviewer details a problem during the process of transferring services to a new office. The appointment was scheduled for 11:00 a.m. so a caregiver could meet the family and match the right provider. However, the caregiver, Wordeen, did not show up at the appointed time. To add frustration, Wordeen called at 11:45 a.m. (the same day) asking whether the client would still attend, rationalizing that she had had cancellations and thus preferred to confirm after the appointment time. The reviewer pointed out the inconsistency: if cancellations were possible, why not call before the appointment time to confirm? The family had clearly stated that their mother would be present at the booked time, and they believed the meeting was the plan to proceed. The explanation offered - being with another client at 11 a.m. - did not resolve the core issue for the reviewer. The critique emphasizes that the situation felt unprofessional and that accountability for the misstep was missing. The reviewer's sentiment anchored in past experiences in Flagstaff - where this kind of issue did not arise - adds context to their disappointment. The bottom-line reaction was a strong reluctance to continue, with the reviewer indicating they would not have given a one-star rating if not forced to select it.
Taken together, these testimonials illustrate a landscape of high praise and one notable warning. The overarching thread is that Comfort Keepers' caregivers can deliver exceptional, trustworthy, and compassionate assistance, particularly when communication is precise and when a single caregiver (like Ashley) becomes a reliable point of contact. Families feel empowered when their detailed instructions are listened to, echoed, and carried out with consistency, and when the caregiver develops a strong rapport with both the patient and the family - even from afar.
On the other hand, the outlier experience highlights an area for improvement: appointment reliability and prompt, accountable communication when schedules do not go as planned. The negative review does not erase the positive experiences; rather, it serves as a cautionary note about ensuring that all team members, including those coordinating transfers or meetings, understand the critical importance of punctuality, proactive communication, and accountability. The dichotomy suggests that Comfort Keepers can deliver outstanding care and comfort, but maintaining that standard consistently across all touchpoints - especially during new client onboarding and transfer processes - remains essential.
For families evaluating Comfort Keepers, the takeaway is nuanced but encouraging. The company seems capable of providing top-tier care, compassionate companionship, and dependable follow-through when the stars align and a caregiver like Ashley is in the loop. The negative experience underscores the need for clear expectations and reliable scheduling practices, particularly when families are coordinating long-distance transitions or onboarding new clients. If you're considering Comfort Keepers, you may find the strongest confidence in stories of dedicated, attentive caregivers and strong communication, while also seeking confirmation of scheduling practices and accountability policies to ensure a smooth onboarding and transfer process.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Comfort Living Home Care in Chandler, AZ is a warm and inviting assisted living community that offers personalized care and support for seniors. Our board and care home provides a comfortable and homelike environment for our residents to relax and enjoy their golden years.
Our dedicated team of caregivers is available around the clock to assist with activities of daily living, such as bathing, dressing, and transferring. We also provide medication management services to ensure that our residents are taking their medications correctly and on time.
At Comfort Living Home Care, we understand the importance of maintaining a healthy lifestyle. That's why we offer special dietary restrictions, including diabetes diets, to meet the unique needs of our residents. Our skilled staff prepares delicious meals using fresh ingredients and serves them in our cozy dining room.
To keep our residents engaged and active, we organize scheduled daily activities that cater to their interests and abilities. Whether it's participating in group exercises, socializing with other residents, or enjoying off-site outings to nearby parks or restaurants, there is always something exciting happening at Comfort Living Home Care.
We take pride in providing a well-maintained living space for our residents. Our fully furnished rooms offer all the comforts of home, while housekeeping services ensure that the environment remains clean and tidy. In addition, our outdoor space provides a tranquil atmosphere where residents can unwind or engage in gardening if they choose.
Transportation arrangements are available for medical appointments or any other necessary trips. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby,
At Comfort Living Home Care in Chandler, AZ, we strive to create an inclusive community where seniors can thrive with dignity and independence.
Comfort Living Home Care is located at 3304 North Los Altos Drive, Chandler, AZ 85224 in Maricopa County, Arizona
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