Total Care Connections - Mesa in Tempe, AZ

Pros

• The caregivers arrive with a positive attitude and a smile at every visit.
• They are dependable and thorough, even handling cleaning tasks clients don't realize need doing.
• Total Care Connections feels like family, offering personalized, compassionate care.
• The front office staff are awesome to work with and provide timely updates.
• Caregivers are patient, professional, and excellent at communication.
• The service is a lifeline for families and makes challenging times easier.
• The caregivers are friendly, kind, and treat clients with respect as if they were family.
• Total Care Connections is fast, responsive, and ensures continuity of care.
• Caregivers go above and beyond, providing emotional support along with practical help.

Cons

• The reviewer described Total Care Connections as unorganized and unreliable, citing missed shifts and a lack of communication that left a patient alone.
• The reviewer accused the agency of scamming people, alleging that many five-star reviews are fake and posted by former employees.
• The reviewer called the agency a fraud and claimed employees were not provided adequate PPE during the COVID-19 pandemic.
• The reviewer stated the intake was unfriendly and that caregivers arrived sick, raising safety concerns for a vulnerable client.
• The reviewer criticized the scheduling team as a call center using fake first names, implying a lack of accountability.
• The reviewer warned others not to choose Total Care Connections, citing neglect and financial hardship due to inconsistent hours.

Review

Total Care Connections in Tempe (serving the Mesa area) is best suited for families that want dependable, flexible in-home caregiving so a loved one can remain at home with practical support, companionship, and steady caregiver coverage. It works especially well for those who prize rapid onboarding, clear point-of-contact management, and a personable, "team you can trust" culture. The service model shines when daily needs range from light meal prep and housekeeping to mobility assistance, dressing, and routine supervision. For families seeking a clearly structured facility environment or intense, 24/7 clinical oversight inside a residential setting, this agency is still a strong option - but not a substitute for a licensed skilled-nursing facility for high-acuity medical needs.

Alternatives are worth weighing for specific scenarios. If medical complexity demands constant, on-site nursing oversight, or if a loved one thrives in a more regulated, community-based setting, a licensed home health agency with broader clinical capabilities or an assisted living community may be a better fit. Families managing dementia or behavioral safety concerns, or those requiring a guaranteed minimum schedule with dedicated staff at all hours, may encounter mismatch risks with any in-home model and should compare options that emphasize longer-term caregiver stability and on-call medical coordination. While most local experiences sketch a positive portrait, there are outliers that have understandably left families cautious about consistency and implementation.

The strongest pros here - fast onboarding, flexible scheduling, and strong relational care - tend to offset most meaningful drawbacks. The agency's responsiveness and 24/7 management presence create a safety net when a caregiver unexpectedly calls out or a crisis arises, which is invaluable for families juggling work and caregiving. Caregivers are repeatedly described as attentive, capable, and genuinely committed, with many reviews highlighting punctuality, thoroughness, and a warmth that translates into practical help and real companionship. Office staff and care managers frequently receive credit for keeping families informed, coordinating schedules, and stepping in to adjust plans without friction, even during complex care transitions or post-hospital recoveries.

That said, a small subset of reviews cautions about inconsistent scheduling or uneven experiences, and one particularly harsh report highlights a problematic intake experience and perceived mismanagement. While these outliers are not the norm in Tempe/Mesa, they underscore the importance of rigorous due diligence. The best defense is a proactive intake that includes a detailed care plan, direct introductions to the preferred caregivers, and a concrete backup schedule. Families should request a clear escalation path, demand references from current Mesa clients, and confirm the coverage plan for weekends, holidays, and last-minute changes. In short, the positives are compelling, but confirming reliability through a localized reference check is essential.

In practical terms, prospective clients should start with a concrete care assessment and a written plan that names the caregiver match, expected visit frequency, and escalation procedures. Ask to speak with the Executive Director or a local care manager about how changes are handled when a caregiver is sick or reassigned, and request explicit guarantees for continuity of care. Inquire about how medications, meals, and mobility aids are managed, and whether a nurse or clinician can be involved during the initial weeks. Confirm that there is always a backup caregiver and a transparent billing process with predictable costs. These steps help translate the overwhelmingly positive feedback into a reliable, low-stress experience.

Ultimately, Total Care Connections Mesa stands out for families prioritizing personalized, compassionate in-home support with strong scheduling reliability and a caring, "remembered-by-name" caregiver network. The model works best when expectations are aligned around consistent staffing, proactive communication, and a clear care plan. For households seeking the warmth of a small-team atmosphere, rapid response, and hands-on help that keeps a loved one safely at home, this agency is a leading choice. For those needing intensive medical oversight, a highly structured facility setting, or guaranteed 24/7 clinical nursing in a single-room environment, explore other options, but do so with the confidence that Mesa's Total Care Connections brings a compelling combination of heart, hustle, and practical support to home-based care.

This part of Tempe, Arizona offers a variety of amenities and services that could make it an attractive option for senior living. With several parks nearby such as Daumler Park and Selleh Park, residents have plenty of opportunities for outdoor recreation and relaxation. There are also multiple pharmacies in close proximity, making it convenient to access medications and healthcare supplies. In terms of dining options, there are restaurants catering to various cuisines, as well as cafes for casual meals or coffee outings. Places of worship, theaters, and transportation options are also easily accessible from this area. Additionally, there are several medical facilities in the vicinity including physicians' offices and hospitals, ensuring that residents have access to quality healthcare services when needed. Overall, this part of Tempe provides a well-rounded environment with a range of offerings that could support a comfortable and fulfilling senior living experience.

Parks

• Daumler Park (0.6 miles)
• Selleh Park (0.8 miles)
• Tempe Beach Park (3.4 miles)
• Blue Sky Airport Parking (5.3 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2.2 miles)
• Fry's Pharmacy (2.2 miles)
• Fry's Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)

Restaurants

• The Dhaba (1 miles)
• Mandi House (1.3 miles)
• Mazaj Hookah Lounge (1.4 miles)
• Haji-Baba (1.4 miles)
• McDonald's (1.5 miles)
• Four Peaks Brewing Company (1.7 miles)
• Restaurant Huauchinangos Mexican Food (1.7 miles)

Cafes

• Infusion Coffee & Tea (1.8 miles)
• Starbucks (2.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (2.7 miles)
• Starbucks (2.8 miles)
• Starbucks (2.9 miles)
• Dutch Bros Coffee (3 miles)

Places of Worship

• Kingdom Hall (1.9 miles)
• Islamic Community Center of Tempe (3 miles)
• Temple Emanuel (3.3 miles)
• Mesa Arizona Temple (4.1 miles)
• Salt River Assembly of God (5.3 miles)

Theaters

• Harkins Tempe Marketplace 16 (2 miles)
• Alamo Drafthouse Tempe (2.7 miles)
• Arizona Mills 18 w/ IMAX (4.6 miles)
• AMC Mesa Grand 14 (5.1 miles)

Transportation

• METRO University Dr /Rural (2.3 miles)

Physicians

• 20/20 Image Eye Centers (2.8 miles)
• Momdoc-Women for Women (4.1 miles)
• Azam Medical Clinic (4.9 miles)
• Oasis Behavioral Health Hospital (5.2 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (5.3 miles)
• Scottsdale Cardiovascular Center (5.6 miles)
• Centre For Contemporary Dental Concepts (5.9 miles)

Hospitals

• Greenbaum Surgery Center (6 miles)