Comfort Living Home

Pros

• Comfort Keepers delivered excellent care from start to finish.
• The staff were extremely communicative and their follow-up was outstanding.
• They consistently called back quickly and timely.
• Detailed instructions were repeated back and executed perfectly.
• Ashley was a fantastic caregiver who could be trusted to take care of the sister.
• All caregivers were kind and caring, and Mom has been very happy with her companions.

Cons

• Wordeen did not show up for the scheduled 11 am appointment.
• Wordeen called at 11:45 am to confirm after the appointment time, which the reviewer found unprofessional.
• The reviewer criticized the lack of proactive confirmation before the appointment as poor communication.
• The reviewer described the situation as unprofessional and lacking accountability.
• The reviewer said the staff needed to take accountability and apologize, but the response implied the arrangement would not work out.
• The reviewer felt they were treated poorly, stating this is not how a client should be treated.

Review

Comfort Keepers has earned a range of heartfelt reflections from families seeking dependable, compassionate help for their loved ones. Across several conversations, the core message is clear: when the care team shows up with attentiveness and clear communication, the experience can be deeply reassuring for families who are coordinating from afar. The reviewers repeatedly highlight that the care provided is not just about meeting basic needs, but about creating a sense of trust and continuity for someone who relies on these services while their family is geographically distant. In this mix of stories, the thread is simple and strong: good care, delivered with reliability and openness, makes a meaningful difference.

One reviewer sets the tone with an emphatic endorsement: if it were possible to give more than five stars, they would. They describe a consistent, high-quality experience from start to finish, noting that Comfort Keepers took excellent care of their sister. The praise emphasizes proactive and thorough communication - everyone they spoke with stayed in touch, and follow-up was outstanding. The reviewer appreciated the way detailed instructions were not only heard but repeated back and executed with precision. Central to this commendation is Ashley, the staff member who served as the primary point of contact and caregiver. The reviewer expresses deep trust, saying Ashley was fantastic, trustworthy, and wonderful with their sister, and they make clear they would hire her repeatedly. The gratitude is vivid and sustained, ending with a sincere thank you to Comfort Keepers.

Another voice echoes a broad sense of satisfaction with the care provided, underscoring warmth and kindness. The reviewer simply says "Wonderful," which serves as a compact nod to the overall experience. They add that all caregivers were very kind and caring, and that their mom has been very happy with her companions. In short, the caregiving environment described here feels nurturing and consistently compassionate, contributing to a sense of peace for the family knowing their loved one is in good hands.

However, not every interaction is without friction. A separate account recounts a more challenging scheduling episode tied to transferring services to the local office. In this instance, Wordeen was supposed to meet the mom at an 11 a.m. appointment to match the right provider, but no one arrived at the designated time. The reviewer describes a delayed outreach - Wordeen called at 11:45 a.m. the same day to confirm whether the appointment would still take place, citing cancellations as a mitigating factor. The frustration centers on the expectation that such confirmations should occur before the appointment, not after it has passed, especially when the mom was already planning to be present at the agreed time. The reviewer stresses that an early call to confirm would have been appropriate and questions the logic of confirming after the fact. The exchange culminates in a sense of disappointment, with the reviewer feeling that the interaction was handled unprofessionally and that accountability for the misstep was not adequately acknowledged.

That disappointment is echoed in the strongest language of the narrative: the review asserts that mismanagement of the appointment is not acceptable, and it implies that this experience stands in contrast to prior service quality. The commenter notes that they had no similar issues with services in another location (Flagstaff), which amplifies their sense that the problem here was specific to the handling of the appointment in question. The closing sentiment captures a practical, if pointed, verdict: given the experience, the reviewer cannot reconcile this lapse with the high standards they associate with Comfort Keepers, and they feel the situation was not properly addressed. It's a candid reminder that even well-regarded providers can stumble in scheduling and communication, and those missteps can leave a lasting impression.

Taken together, these perspectives sketch a nuanced portrait of Comfort Keepers. The vast majority of feedback centers on exceptional care, clear communication, and a caregiver who inspires trust - most notably through Ashley's role in coordinating and delivering daily support. The warmth of the caregiving environment and the positive impact on a loved one's well-being come through strongly, painting a picture of a service that can reliably ease the burden for families who live far away. Yet there is also a clear call for improvement in one area: the logistics of scheduling and appointment confirmations. The negative experience doesn't negate the positive ones; rather, it highlights a concrete opportunity to strengthen professional accountability and consistency in the administrative aspects of care. When Comfort Keepers nails the fundamentals - empathetic care, prompt communication, and dependable follow-through - the resulting peace of mind for families is substantial.

This part of Chandler, Arizona offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacy options nearby, accessing medication and healthcare services is easy. There are also a variety of restaurants offering different culinary experiences, as well as cafes for socializing or enjoying a cup of coffee. Additionally, there are reputable physicians and hospitals within a short driving distance for any medical needs. Places of worship are also available for spiritual fulfillment, and parks provide opportunities for outdoor activities and relaxation. The presence of theaters nearby offers entertainment options, while the community is well-served by public transportation and is easily accessible from major roads. Overall, this area provides a comfortable and well-rounded environment for seniors considering senior living in Chandler.

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• Fry's Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• Walmart Pharmacy (3.1 miles)

Restaurants

• Wendy's (1.9 miles)
• RigaTony's Authentic Italian (2.1 miles)
• Arizona Wilderness Brewing Co. (2.3 miles)
• Raising Cane's Chicken Fingers (2.3 miles)
• Tom Ryan's (2.5 miles)
• In-N-Out Burger (2.8 miles)
• Hibachi Grill Super Buffet (3 miles)

Physicians

• Oasis Behavioral Health Hospital (2.1 miles)
• HonorHealth Medical Group - South Tempe - Primary Care (2.4 miles)
• Chandler Eyecare (3.5 miles)
• Arizona State Urological Institute (3.5 miles)
• East Valley Family Physicians (3.6 miles)
• Gateway Pediatrics (3.8 miles)
• Centre For Contemporary Dental Concepts (3.9 miles)

Places of Worship

• Kingdom Hall (2.7 miles)
• Temple Emanuel (3 miles)
• First United Methodist Church of Gilbert (4.4 miles)

Theaters

• Alamo Drafthouse Tempe (2.9 miles)
• Chandler Fashion 20 (4 miles)
• AMC Mesa Grand 14 (4.8 miles)

Parks

• Daumler Park (3.1 miles)
• Selleh Park (3.6 miles)
• Desert Breeze Park (3.7 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• Peixoto Coffee Roasters (4.3 miles)
• Dutch Bros Coffee (4.4 miles)
• Starbucks (4.6 miles)

Hospitals

• Chandler Regional Medical Center (4 miles)
• Banner Health Ocotillo (5 miles)