Shawano Health Services

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  • Interior

    A cozy seating area featuring two blue chairs, a small table, and decorative wall art.

  • Decor

    A serene hospital room featuring a neatly made bed, soft lighting, and inviting curtains.

  • Living Room

    A cozy living room setup featuring a floral patterned sofa, a wooden table and chair, along with decorative plants and wall art.

  • Building

    A building with a blue awning at the entrance, surrounded by trees and under a cloudy sky.

  • Landscaping

    The entrance of a residential property featuring a sign and neatly landscaped grounds.

  • Lighting

    A simple hotel room featuring two twin beds with pink bedding and soft lighting.

  • Outdoor

    Signage for Shawano Health Services, indicating healthcare facilities in the area.

  • Patio

    A serene outdoor seating area featuring white tables and chairs, perfect for social gatherings.

  • Television

    A cozy living room setup featuring comfortable seating and a television.

  • Nature

    A lush green tree standing in a residential area.

Shawano Health Services

1436 South Lincoln Street, Shawano, WI 54166

For more information about senior living options: (844) 490-3973

3.3 from 12 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 stars
5

Skilled Nursing Facility

Overall Review of Shawano Health Services

Pros

  • pro The staff were very professional and helped him start on the path to recovery.
  • pro The resident was treated with care and kindness while preserving her dignity.
  • pro The facility provides rehab six days a week and helped him make progress.
  • pro He enjoyed the meals and socialized with other residents during supper.
  • pro The reviewer felt that being there contributed to his recovery.

Cons

  • pro The staff were rude and did not want to perform their duties.
  • pro Help did not come promptly when residents pressed the buzzer.
  • pro Dressing changes on the right leg were not performed properly.
  • pro There was a dangerous medication error: diabetic insulin was dosed too high, risking a diabetic coma.
  • pro Billing statements lacked detail about charges or dates, creating confusion.
  • pro The facility was described as dark, dank, and musty, making residents feel unsafe leaving loved ones there.
  • pro The business office manager Shannon Skar was extremely rude and would disconnect calls without notice.

Review

Shawano Health Services elicited a wide range of experiences from people who entrusted their loved ones to its care, leaving a patchwork of stories that feel almost contradictory in places. On one hand, several reviews describe SHS as a place where rehab and recovery can happen, with staff who are capable, caring, and supportive of patients' dignity. A number of commenters recount that their family members received attention and guidance that helped them begin or continue a path toward improvement. In some cases, relatives thanked the facility for professionalism and for helping patients set and achieve goals for returning home. One former patient, Mike, expressed sincere gratitude for the professionalism of the staff and their influence on his recovery, while another reviewer noted that their mother was treated with care and kindness and dignity during rehab, which helped ease their worries about hospitalization and rehabilitation.

On the more troubling side, numerous accounts focus on a troubling level of dissatisfaction with daily care and communication. Several reviewers report rude or disengaged nursing staff who seemed unwilling to fulfill routine tasks. There are specific complaints about the responsiveness to call bells, with notes that help could take a long time to arrive, especially on weekends or evenings when staffing is thinner. One reviewer described a situation where a patient's right leg dressing was not changed when it should have been, and when it was changed, the workmanship was criticized as inadequate. Another major concern raised repeatedly involves medical mismanagement claims: an allegation that a patient was charted as taking meals and insulin in a way that was incorrect, culminating in a dangerous situation where the patient nearly went into a diabetic coma due to insulin administration errors and misrecorded intake. The fear expressed by family members is that such mistakes could put other residents at risk as well, and there are calls for state oversight to investigate the facility more closely.

Billing practices also come under fire in several posts. One review notes that since a loved one was admitted, the facility sent a bill that did not clearly specify what services were charged or when they occurred, raising questions about transparency and accountability. Underlying these financial concerns is a broader sense that regulatory or oversight bodies may need to step in to ensure that billing accurately reflects care provided and that families aren't blindsided by unclear charges. A separate grievance points to a business-office manager named Shannon Skar, described as extremely rude and quick to disconnect calls, with a sentiment that such behavior is inappropriate for someone in that role at the facility. Taken together, these anecdotes portray a facility where financial and administrative practices may feel as opaque and frustrating as the clinical care can feel inconsistent.

Interwoven with the criticisms are real, specific eyewitness accounts of safe-care concerns that would alarm any family member. One set of stories focuses on practical, day-to-day care logistics - shared rooms and bathrooms, bed configurations, and the occasional miscommunication about what equipment a patient could use. A family recounts the stress of watching their grandfather struggle to use the bathroom or to receive the appropriate equipment (like an extended bed) and the perception that staff attention to basic comfort and safety was uneven. In one harrowing episode, a patient with heart issues experienced chest pains and relied on nitroglycerin, but the care team's response appeared to be delayed or insufficient in the eyes of the family, culminating in a transfer to another hospital when the situation worsened. These narratives emphasize the fragility of acute care within a long-term or rehab setting and the fear that something as routine as a call bell could go unanswered for too long.

Environment and staffing patterns also color the overall picture. Several writers describe the facility as dark, dank, musty, and simply not conducive to a sense of safety or comfort. The impression of understaffing - especially on evenings and weekends - along with lengthy wait times for assistance, feeds into a broader concern about whether residents receive the attention they need. Some reviewers specifically question the VA contracting and the facility's funding model, suggesting that financial pressures could be contributing to staff shortages or insufficient patient care. Others acknowledge that this is a VA-contracted facility and that limitations in resources may be influencing the quality of care, while still insisting that residents deserve consistently safe, respectful, and timely treatment.

Despite the grim and concerning experiences, there are clear reminders that some patients and families did see value in SHS. A recurring theme is that rehab services, when delivered by professional and attentive staff, can provide meaningful help in the recovery process. The same stories that describe negative interactions often include contrasting praise for the rehab team - therapists who encourage independence and guide patients toward goals of returning home. In some cases, families reported that the rehab staff helped navigate the transition back to daily life, even if other aspects of the facility did not meet expectations. These mixed reviews suggest that the quality of care at SHS may vary significantly depending on the time of day, the specific unit, the staff on duty, and the particular needs and conditions of the resident.

Taken together, the collection of experiences paints a complex portrait of Shawano Health Services: a place where recovery and compassionate care can occur, but where serious concerns about staffing, responsiveness, clinical accuracy, and administrative conduct coexist with moments of relief, dignity, and gratitude. The most urgent call from these stories is for stronger oversight, clearer communication, and consistent, patient-centered care across all shifts and departments. Families facing decisions about SHS are left weighing hopeful outcomes against genuinely troubling reports, and many emphasize the importance of tours, direct questions about staffing levels and response times, explicit discussions about medication administration and records, and careful monitoring of any billing statements. In short, the facility's potential to aid recovery is evident, but realizing that potential consistently appears to require addressing significant concerns that have been raised by residents, families, and clinicians alike.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Welcome to Shawano Health Services in Shawano, WI, where we provide exceptional assisted living services in a warm and welcoming environment. Our community offers a wide array of amenities and care services to ensure our residents' comfort and well-being.

Our amenities include a beauty salon, so residents can enjoy getting pampered right on-site. We also offer cable or satellite TV for entertainment, as well as community-operated transportation for outings and appointments. Our computer center allows residents to stay connected with loved ones and engage in various activities online.

Meals are served in our elegant dining room with restaurant-style dining, providing delicious and nutritious options. For those with special dietary restrictions, our staff is trained to accommodate their needs. Residents can also enjoy socializing during meal times and engaging in conversation with fellow residents.

For physical fitness, we have a fitness room equipped with exercise equipment tailored for seniors. Our wellness center provides resources for mental health support, ensuring that our residents' overall well-being is taken care of.

The community also features numerous spaces for relaxation and recreation. Our beautifully maintained garden provides tranquility and a connection with nature. The gaming room is perfect for friendly competitions among friends. Residents can spend their leisure time reading books from our small library or participating in resident-run activities.

We understand the importance of maintaining a clean and organized living space; therefore, housekeeping services are provided to ensure that all private bathrooms and common areas are kept tidy.

Transportation arrangements are available both for non-medical purposes and scheduled doctor's appointments, offering convenience to our residents without the hassle of arranging transportation themselves.

In addition to the various amenities offered within the community, there are several nearby attractions that further enhance our residents' experience. With three parks nearby, nature enthusiasts can enjoy outdoor activities. Three pharmacies make it convenient for medication needs, while 14 physicians provide accessible healthcare options. For entertainment purposes, there are 22 restaurants nearby offering diverse cuisines. In terms of spiritual needs, there are 13 places of worship nearby for residents to attend. Additionally, two hospitals and one theater are also within close proximity.

At Shawano Health Services, we strive to create an inclusive and fulfilling living environment for our residents. With our comprehensive care services and engaging activities, we ensure that our residents live a comfortable and vibrant lifestyle.

Nearby Places of Interest

Transportation

  • Tim's Taxidermy (0.1 miles)
  • Shawano City Cab (0.7 miles)
  • Bus Stop (0.9 miles)
  • Truck City Taxi (11.4 miles)

Places of Worship

  • Zion Lutheran Church-ELCA (0.2 miles)
  • Jehovah's Witnesses (0.4 miles)
  • Spoken Word Church (1.2 miles)
  • St John's Episcopal Church (1.3 miles)
  • Assembly of God Church (1.4 miles)
  • River Valley Church (1.4 miles)
  • Wisconsin District United Pentecostal Church Camp (1.5 miles)

Physicians

  • Forefront Dermatology Shawano (0.3 miles)
  • Forefront Dermatology Shawano, WI (0.3 miles)
  • Modder, Joshua Dr-Wisconsin Institute of Urology (0.3 miles)
  • Thedacare Orthopedics Plus - Joshua K Modder MD (0.3 miles)
  • Theda Care Physicians (0.3 miles)
  • Dermatology Associates (1.2 miles)
  • Modern Hearing (1.4 miles)

Pharmacies

  • Shopko Shawano (0.3 miles)
  • Dreier Pharmacy (1.3 miles)
  • Walgreens (1.3 miles)

Restaurants

  • Longhorn Saloon (0.3 miles)
  • Grandma Sophie's Family Restaurant (0.6 miles)
  • Cruise In (0.8 miles)
  • Luigis' Pizza and Pasta (0.8 miles)
  • Stubborn Brothers Brewery (1.2 miles)
  • Slackers (1.2 miles)
  • Hunan Chinese Restaurant (1.2 miles)

Hospitals

  • Thedacare Ambulatory Surgery Center-Shawano (0.3 miles)
  • Shawano Medical Center (1.6 miles)

Parks

  • Diamonds By The Tank (0.6 miles)
  • Sturgeon Park (1.1 miles)
  • Heritage Park (1.7 miles)
  • Shawano Lake State Fishery (6.9 miles)

Theaters

  • Shawano Cinema (2.5 miles)

Frequently Asked Questions

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