Manitowoc Healthcare Center

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  • Interior

    A well-furnished hospital room with a bed, chairs, and a small table.

  • Living Room

    A cozy living room interior with sofas, chairs, a fireplace, and carpeted flooring.

  • Building

    A large building with a covered entrance and a car parked nearby.

  • Architecture

    A modern community center showcasing a blend of brick and contemporary architectural elements.

  • Trees

    A serene view of a building surrounded by lush green grass and trees on a sunny day.

  • Windows

    A view of a modern building exterior featuring large windows with green and white striped awnings.

  • Dining

    A vibrant and modern cafe interior featuring bright orange walls and a welcoming counter area.

  • Landscaping

    A cozy outdoor seating area under a shaded canopy, perfect for enjoying the fresh air.

  • Lighting

    A serene and spacious hallway featuring a waiting area with a bench, framed artwork, and soft lighting.

  • Outdoor

    A charming gazebo featuring comfortable seating, perfect for enjoying the outdoors.

  • Lobby

    An interior view showcasing a decorative building facade in a public space.

  • Design

    A vibrant interior corridor designed to resemble a quaint street scene.

Manitowoc Healthcare Center

2021 South Alverno Road, Manitowoc, WI 54220

For more information about senior living options: (844) 490-3973

4.5 from 59 reviews
5 stars
45
4 stars
7
3 stars
1
2 stars
1
1 stars
5

Skilled Nursing Facility

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    Overall Review of Manitowoc Healthcare Center

    Pros

    • pro The facility provides a wonderful experience and is highly recommended by families.
    • pro Residents receive very good care.
    • pro It is an excellent, clean facility with friendly staff.
    • pro The staff are well trained and provide compassionate, high-quality care to residents.
    • pro The staff are amazing and residents thrive thanks to their kindness.
    • pro The rehab program is effective; therapy helps residents regain independence.
    • pro The environment is beautiful and staffed by a caring, family-like team.
    • pro Dining staff are friendly and accommodating during visits.
    • pro Management is professional and supportive, creating a positive atmosphere.
    • pro Manitowoc Health and Rehab earns strong recommendations for care and compassion.

    Cons

    • pro The facility reportedly loses residents' clothing during laundry.
    • pro There is a lack of communication, horrible food, and subpar service.
    • pro The facility is severely understaffed, with a huge lack of communication and vindictive or retaliatory staff toward complaints.
    • pro Food quality is atrocious, with dining services not meeting expectations.
    • pro There are reports of unsafe handling and delayed treatments, including unprepared PET scans and ignored call lights.
    • pro Residents have experienced falls or injuries due to staff not responding promptly to needs.
    • pro Meals are served on Styrofoam rather than real dishes, which is viewed negatively.

    Review

    Manitowoc Health and Rehab draws a wide range of experiences from those who have interacted with it, painting a picture of a place that many families find warm and welcoming, while others flag serious concerns that deserve attention. Across the reviews, the overarching sentiment is that the facility can feel like a home and that a large portion of the staff are genuinely caring, compassionate, and dedicated to helping residents heal, stay comfortable, and maintain their dignity. Several families recount moments of particularly strong care, praising the kindness of nurses, CNAs, and therapists and highlighting how the staff's efforts have made a real difference in their loved ones' wellbeing.

    A large share of the comments are glowing about the people who work there and the environment in which residents live. Families frequently mention that the staff are "amazing," "loving and caring," and "very kind," with therapists and nursing teams especially singled out for their attentiveness and expertise. Several accounts emphasize the rehab wing, with phrases like "New Horizons rehab wing" and "therapy really helped him regain his independence," underscoring how effective the therapy teams can be when residents are focused on getting home. The facility is repeatedly described as clean, well-maintained, and visually appealing, with references to a "beautiful facility" and an atmosphere that feels like a close-knit, family-like community. For many, the environment itself - careful attention to cleanliness, warm smiles, and a sense of shared purpose among staff - helps set a positive tone for the recovery process.

    Commenters also celebrate specific, tangible expressions of care. The dining and kitchen staff are praised in some reviews for their courtesy and responsiveness, with one family noting a staff member named Raquel who went above and beyond to make sure utensils, napkins, and coffee were available during a visit. The same thread of appreciation appears in remarks about the way care is coordinated across different roles - from transportation and admissions to CNAs and nursing staff - where residents are treated with consideration and respect. Across several testimonials, relatives express gratitude for the ways in which the staff seem to treat residents like family, even when the patient is going through difficult medical or rehabilitative journeys.

    Yet the collection of opinions is not uniformly favorable. A number of reviews raise alarms about communication lapses and overall service quality, which some readers may find troubling. Several comments describe situations where information did not reach families promptly, or where staff appeared overwhelmed by the workload, leaving residents unattended for extended periods. There are specific anecdotes about call lights going unanswered, delays in medication administration or therapy, and instances where family members felt they were not being kept in the loop about their loved one's condition or treatment plan. One particular review recounts a negative experience with a "very rude" second-shift head nurse and accuses staff of misconduct around a theft incident and miscommunication following a fall, illustrating how staffing tensions and missteps can have lasting emotional consequences for families.

    Food quality is another recurring point of contention. A number of reviewers describe the meals as a weak link, with some calling the food "atrocious," cold, or unappetizing, and even noting issues like burnt bacon or unappealing choices on the menu. One reviewer bluntly assigns responsibility to the owners rather than the front-line staff, but many others clearly believe the problem lies in the kitchen practices or the dining experience as a whole. The contrast between highly positive feedback about the care teams and more critical notes about meals and dining service suggests a disconnect that families hope the facility will address.

    Safety and staffing concerns appear in several critiques as well. Some reviewers point to understaffing as a pervasive issue, linking it to delayed responses to call bells, insufficient monitoring, and errors in care. There are mentions of falls and inadequate responses to urgent needs, as well as frustrations about how management handles complaints or how paperwork is managed in urgent situations like diagnostic tests. The sentiment is clear: while the facility can deliver excellent personal attention and effective therapy when its staff are able to provide full attention, there are real worries when staffing levels or communication degrade, leaving patients and families feeling exposed or dismissed.

    Despite the mixed feedback, many residents and families report wholehearted endorsements. A number of reviewers express a strong willingness to recommend Manitowoc Health and Rehab to others, citing "great care and compassion," "home-like atmosphere," and the consistent kindness of staff as key reasons to choose the facility. Stories of relatives who feel supported and well cared for - such as a sister who has been there for years, a parent who recovered well after surgery with the rehab team, or a fianc? who appreciated the attentive care they observed during visits - contribute to a sense that the facility, at its best, can offer meaningful and lasting comfort to both residents and their families.

    In the end, the reviews reveal a facility that embodies a dual reality: it can be a place of exceptional kindness, professional rehabilitation, and a warm, home-like community for those who are fortunate enough to receive attentive care; yet it also faces challenges that are shared by many long-term care settings, including communication gaps, staffing pressures, and areas for improvement in nutrition and overall flow of information. For families considering Manitowoc Health and Rehab, the message is nuanced: there is much to commend in the dedication and humanity of the staff and in the quality of rehabilitative work, but prospective residents and their loved ones should also have candid conversations about staffing levels, communication practices, and the dining experience to ensure expectations align with the realities on the ground.

    Features

    Housing

    • 150 resident community capacity 150 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Manitowoc Healthcare Center in Manitowoc, WI is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    Residents at Manitowoc Healthcare Center can enjoy the convenience of an on-site beauty salon, where they can receive professional hair and beauty treatments. The community also provides cable or satellite TV for entertainment, as well as access to a computer center for those who wish to stay connected with friends and family online.

    Transportation is made easy with the availability of community-operated transportation and assistance in arranging transportation to doctors' appointments. Additionally, move-in coordination services are provided to help ease the transition into the community.

    Every aspect of daily living is taken care of at Manitowoc Healthcare Center. Housekeeping services ensure that residents can enjoy a clean and tidy living environment, while fully furnished apartments offer a comfortable and homelike setting. Private bathrooms provide added convenience and privacy.

    The dining experience at Manitowoc Healthcare Center is exceptional, with restaurant-style dining offering delicious meals prepared by skilled chefs. Special dietary restrictions are catered to, ensuring that each resident's specific needs are met.

    Engaging in activities is encouraged at Manitowoc Healthcare Center, with various options available for residents to choose from. A fitness room allows for physical exercise, while a gaming room and small library provide opportunities for leisurely pursuits. Planned day trips and scheduled daily activities offer further opportunities for socialization and entertainment.

    There are numerous nearby amenities within close proximity to the community. Residents can easily access cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals.

    With its comprehensive amenities and care services, the Manitowoc Healthcare Center in Manitowoc, WI provides an enriching assisted living experience focused on promoting wellness and enhancing quality of life for its residents.

    Nearby Places of Interest

    Restaurants

    • McDonald's (1.2 miles)
    • Perkins Restaurant and Bakery (1.6 miles)
    • Panda Express (1.7 miles)
    • Wendy's (1.7 miles)
    • Applebee's (1.7 miles)
    • El Tequila (1.7 miles)
    • River Wood Estates (1.8 miles)

    Cafes

    • Panera Bread (1.5 miles)
    • Starbucks (1.8 miles)
    • Jenn's Java (3.9 miles)
    • Dali's Cafe (4.3 miles)

    Physicians

    • Prevea Manitowoc Health Center (1.5 miles)
    • Forefront Dermatology Manitowoc, WI (1.5 miles)
    • Lakeshore Orthopaedics (1.9 miles)
    • Hfm (1.9 miles)
    • Lakeshore Orthopedics (1.9 miles)
    • Allen Jeffrey Holy Family Memorial Family Medicine (1.9 miles)
    • Zhong Ling HFM Harbor Town Campus Manitowoc (1.9 miles)

    Pharmacies

    • Meijer Pharmacy (1.6 miles)
    • Walmart Pharmacy (2.1 miles)
    • Shopko Manitowoc (2.5 miles)
    • HFM Pharmacy (2.6 miles)
    • Lakeshore Family Health Shoppe (2.6 miles)
    • Walgreens (3 miles)
    • Custom Health Pharmacy (4 miles)

    Theaters

    • AMC CLASSIC Manitowoc 1 (1.8 miles)
    • Dare To Dream Theatre (4.3 miles)

    Hospitals

    • Tammi Gags MPAS, PA-C (2.6 miles)
    • Hfm Sleep Program (3.4 miles)
    • Holy Family Memorial (3.4 miles)

    Places of Worship

    • St Pauls Catholic Church - Rectory (3.3 miles)
    • Calvary Assembly Of God (3.3 miles)
    • St John's Ucc Manitowoc (3.7 miles)
    • St John's United Church of Christ (3.7 miles)
    • Open Bible Baptist Church (3.7 miles)
    • Rosethorn Community Church (4 miles)
    • Saint Francis of Assissi Annex (4 miles)

    Parks

    • Manitowoc Park & Recreation (4 miles)
    • Silver Creek Park (4.2 miles)
    • Lincolnshire Park (4.3 miles)

    Frequently Asked Questions

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