Legacy Transitional Care and Rehab in Green Bay, WI

Pros

• The CNAs deserve all the praise for the exhaustive care they provide to patients, even when understaffed.
• CNAs do the bulk of the work at Edenbrook with a smile, kindness in their voices, compassion in their hearts, and gentleness in their hands.
• The CNAs are champions of the facility, keeping patients comfortable, clean, repositioned, and tended to.
• The staff are caring, knowledgeable, and go the extra mile for loved ones.
• The facility is beautiful, with amazing management, and it is kept clean for residents.
• Fantastically attentive staff provide reassurance and thorough answers to questions.
• Edenbrook Green Bay is newly remodeled, looks fantastic, with bright, well-kept grounds and decor; leadership and staff are friendly and capable.
• The admissions team is among the best in the area and a great partner in Green Bay.
• The facility offers wonderful care to residents, especially in long-term care, and families do not regret choosing it.
• The staff are very helpful and welcoming; the environment is described as wonderful and caring.

Cons

• The reviewer notes a musty, atrocious odor in the patient rooms.
• The bed is described as extremely uncomfortable and unsuitable for sleep.
• Promises of an air mattress for wounds were not kept.
• Rooms lack ADL aids to help residents move, and call-light response times are lengthy (45 minutes to an hour).
• Administration is criticized for broken promises, poor communication, and pressuring families with financial concerns.
• Ambulance transport was arranged without consent, resulting in a $500 charge.
• The facility is described as a "dump" with rude, disrespectful staff, indicating an unprofessional environment.

Review

Legacy Transitional Care and Rehab in Green Bay is best suited for families pursuing a rehab-to-home path where aggressive physical and occupational therapy can meaningfully restore independence. The community earns its value for residents who arrive with a clear goal - get stronger, regain mobility, and return to daily life - and who can rely on persistent advocacy from family or a responsible payer to keep the care plan moving. It rewards families willing to invest time in coordinating with therapists, monitoring progress, and pushing for concrete discharge milestones. In short, this is a place where strong therapy leadership and a determined care team can drive real gains, even if the day-to-day environment isn't pristine.

Those who should consider alternatives are households that prize flawless comfort, consistently seamless service, and rock-solid reliability in everyday operations. The reviews portray a facility that struggles with odor and room upkeep, limited ADL aids, and inconsistent daily rhythms that can leave a resident waiting for assistance. Call-bell response times can stretch into the 45-minute to hour-long range, and critical administrative commitments - like timely bed equipment or discharge logistics - sometimes fail to materialize. For families that cannot tolerate the risk of variable staffing, communication gaps, or surprises in billing and transfers, it is prudent to look at other options with stronger front-end planning, steadier communication, and more predictable routines.

On balance, the strongest pro at Legacy is the therapy team. Physical and occupational therapists are repeatedly cited as skilled, dedicated, and capable of moving patients toward meaningful functional gains. When therapy is effective, it mitigates many frustrations with daily operations and can shorten hospital-to-home timelines. That therapeutic core often offsets several operational rough edges, especially for residents who arrive with mobility limits and a readiness to engage in rigorous rehab. However, the main cons - inconsistent bedside attention, slow call-light responses, and administrative gaps - dampen the overall experience and can undermine trust unless families stay highly engaged.

Evidence across the reviews shows a pattern: therapy quality can be outstanding, while day-to-day operations sometimes lag. Residents and families report long waits for assistance, limited access to room amenities, and rooms that fail to feel truly accommodating. Medical administration and admissions handling appear prone to miscommunications or promises that aren't followed through, and some accounts describe financial pressures surrounding discharge timelines. The contrast between excellent therapy outcomes and uneven front-line care creates a bifurcated experience: progress in rehab is achievable, but sustaining momentum requires active family involvement and vigilant oversight of every transition.

For families navigating a potential move, several practical steps help guard against disappointment. Request a candid tour focused on the rehab gym, therapy schedules, and the cadence of day-to-day care in a typical room. Speak directly with the director of nursing and admissions to review how bed equipment, alarms, and shower access are managed, and ask for written timelines for therapy milestones and discharge planning. Bring questions about medication management and documentation, and confirm the process for addressing any adverse events or errors. Demand a clear, itemized cost structure and a plan for how surges in patient volume are handled. If a facility pushes back on transparency or responsiveness, that is a red flag worth heeding.

In the end, Legacy Transitional Care and Rehab serves a specific, demanding niche: rehab-focused residents who can tolerate imperfect infrastructure and who will actively drive care coordination. For families prioritizing a consistently smooth daily life, reliable communication, and rooms that feel comfortable and well-maintained, alternatives deserve serious consideration. The right choice hinges on balancing the undeniable value of skilled therapy against the realities of administrative variability and room standards. Careful due diligence, direct conversations with leadership, and watching how the team handles a trial discharge plan will reveal whether this community can truly deliver the break-through rehab outcomes sought.

This part of Green Bay, Wisconsin, offers a convenient location with easy access to hospitals such as Brown County Community Treatment and Aurora BayCare Emergency Department. There are reputable physicians and medical facilities nearby, including the Milo C Huempfner Department of Veterans Affairs Outpatient Clinic and Forefront Dermatology. Additionally, there are various dining options ranging from casual eateries like Subway and Taco Bell to more upscale restaurants like The Black Sheep Pub and Grill. For recreation, there are parks such as Dog Walking Street and Christa McAuliffe Park within close proximity. Pharmacies like Walgreens and cafes like Julie's Cafe & Catering provide further convenience for residents. Overall, this area provides a mix of essential services and amenities that could cater well to seniors looking for a comfortable living environment in Green Bay.

Hospitals

• Brown County Community Treatment (0.2 miles)
• Aurora BayCare OB/GYN (1.6 miles)
• Aurora BayCare Emergency Department (3.2 miles)
• Abmc - Nicu (3.2 miles)
• ABMC Resource Library (3.3 miles)
• Abmc - Icu (3.3 miles)
• ABMC - Security Office (3.3 miles)

Physicians

• Milo C Huempfner Department of Veterans Affairs Outpatient Clinic (0.3 miles)
• Nicolet Psychiatric Center (0.6 miles)
• Forefront Dermatology Green Bay, WI - Superior Road (2.4 miles)
• Donald Massenburg, MD, PhD (2.4 miles)
• Prevea Clinic (2.4 miles)
• Rai Ashok Prevea Orthopedics (2.4 miles)
• Aurora Occupational Health & Wellness (2.7 miles)

Restaurants

• Escapades (0.7 miles)
• Subway (1.5 miles)
• Taco Bell (1.6 miles)
• Highland Pub & Grill (1.9 miles)
• The Black Sheep Pub and Grill (2.3 miles)
• Uncle Mike's Bake Shoppe (2.4 miles)
• Culver's (2.4 miles)

Parks

• Dog Walking Street (1.1 miles)
• Christa McAuliffe Park (1.8 miles)
• Farlin Park (2.4 miles)

Pharmacies

• Walgreens (1.6 miles)
• Aurora Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Aurora Pharmacy (3 miles)
• Aurora Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• Streu's Pharmacy Bay Natural (3.4 miles)

Cafes

• Julie's Cafe & Catering (2.6 miles)
• Panera Bread (2.7 miles)

Theaters

• Green Bay East Cinema Green Bay, Wi (2.7 miles)

Places of Worship

• Sisters of St Francis of the Holy Cross (2.8 miles)