Edenbrook Of Green Bay
Save2961 Street Anthony Drive, Green Bay, WI 54311
For more information about senior living options: (844) 490-3973
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What emerges from these accounts is a facility that elicits sharply different experiences depending on who you are and when you arrive. On one hand, there is genuine gratitude for the physical therapy team and for the caregivers who soldier through staffing shortages with warmth and care. On the other hand, there are persistent, wrenching complaints about the environment, administration, communication, and gaps in patient safety. Taken together, the stories paint a picture of a place where moments of excellent, patient-centered care exist alongside systemic issues that can undermine recovery and peace of mind.
Several reviewers singled out the therapy staff as a bright spot that made a real difference. The physical therapy team, in particular, stood out for their dedication, skill, and hopeful demeanor. They were described as the source of motivation and the reason some families were able to endure a difficult hospitalization or rehab journey. In contrast to these strengths, the rest of the facility's atmosphere and operations were frequently criticized. The praise for therapists was tempered by repeated concerns about other aspects of care that affected daily life and safety.
The physical and living environment was a major flashpoint for dissatisfaction. One reviewer described a room as the one place where the facility failed to meet basic expectations, citing a musty, unpleasant smell and an overall atmosphere that felt unwelcoming. The bed itself was described as uncomfortable and unsafe for anything beyond brief seating, with a rumor that a larger, more supportive air mattress was promised but never delivered. The rooms were not equipped with ADL aids to help residents maneuver independently, which was especially troubling given rules that restricted patient self-care. The first floor, where many patients stayed, lacked air conditioning and relied on a single shared shower and a floor fan. One reviewer even mentioned bringing an air purifier to help with breathing, underscoring how uncomfortable the environment could be. The overall impression was that, while the building might look nice on the outside, the day-to-day reality for residents could feel cramped, hot, and poorly equipped for basic self-care.
Staffing and care delivery were another recurring theme. Reviewers repeatedly described understaffing as the root of many problems: long waits after pressing the call light (often 45 minutes to an hour), and a sense that CNAs bore the majority of hands-on care despite not having adequate support. Some CNAs were praised for their compassion and tireless work, but even their efforts were constrained by the pace and volume of demand. A number of accounts highlighted gaps in coordination among nursing staff, with a few nurses being described as caring and attentive, yet not consistently stepping in to assist deployed CNAs who were stretched thin. The discrepancy between the level of bedside compassion and the administrative or operational constraints created a sense of dissonance in the patient and family experience.
Medical management and safety issues also drew strong criticism. One patient's antidepressant had been abruptly discontinued by a head nurse, an action that caused considerable distress and was not accompanied by clear documentation. When staff were asked about it later, notes purported to frame the patient as emotionally unstable rather than acknowledging a medication error, which added to the feeling of being unfairly judged. There were unsettling comments made by a male nurse about latex allergies that many found inappropriate and uncomfortable, followed by a dismissive response from another nurse who labeled it as "funny." Even more alarming were concerns about communication around emergencies and hospital transfers: families reported being left out of critical updates, like a patient being moved to the ER, and a dramatic delay in relaying essential information to a spouse or family member. There were also financial anxieties tied to care decisions, including billing practices and an ambulance ride that cost hundreds of dollars without prior approval.
Administrative communication and promises proved to be another major friction point. Several families reported being ghosted during attempts to move a loved one from out of state, with no updates or final decisions after weeks of initial contact. This lack of communication felt unprofessional and stressful at one of the most emotionally charged times for families trying to navigate transfers and ensure continuity of care. When promises were made - such as ensuring bed rails, trays, or other equipment would be available - the delays could be lengthy, sometimes totaling days or weeks. Families described the administration as "top-heavy" and criticized the disconnect between what admissions staff promised and what actually materialized in practice.
Food and dietary management added another layer of concern, particularly for residents with diabetes. There were accounts of meals that did not meet nutritional needs, with carbs and sugar appearing across breakfast plates in ways that did not align with dietary restrictions. The dietitian was praised in theory, but several reviews suggested a disconnect between dietary recommendations and what was delivered. Portions and beverage offerings, including juice and brown sugar, contributed to worry about blood sugar control and overall dietary adherence. The dining experience was described as variable - sometimes acceptable, sometimes not - depending on the day and the kitchen's ability to meet the complex needs of a large resident population.
Amid the criticisms, some reviewers acknowledged attempts at maintaining dignity and comfort. A few shared that they encountered moments of kindness and professionalism from staff, and a handful described the facility as visually appealing with a calm, home-like atmosphere. There was gratitude for the people who devoted themselves to patient care under trying circumstances. A number of positive remarks highlighted the potential for excellent care when conditions align - particularly around the sensitivity and competence of the therapy team and some of the nursing and CNA staff who remained patient and compassionate despite workload pressures.
In the end, the experiences described suggest a contrast between high-quality, compassionate bedside care in specific areas and systemic issues that, when left unaddressed, interfere with recovery and peace of mind. For families considering Edenbrook, the takeaways are clear: you may encounter dedicated professionals who will fight to provide good care, especially in physical therapy and for direct patient contact. But be prepared for challenges around room comfort, staffing levels, communication with administration, medication management, and financial practices. Given the range of experiences, it would be wise to advocate actively for your loved one: verify equipment and room readiness before admission, insist on clear, timely updates during transfers and emergencies, and maintain close contact with both the care team and administration to ensure that promises translate into concrete, timely actions.
Edenbrook Of Green Bay, located in Green Bay, WI, is a premier assisted living community that offers a wide range of amenities and care services to meet the unique needs of its residents. This beautifully designed community provides all the comforts of home, as well as access to various on-site conveniences and nearby attractions.
Residents at Edenbrook Of Green Bay can enjoy the convenience of a beauty salon within the community, allowing them to easily maintain their personal appearance. Cable or satellite TV is available in each resident's private living space, ensuring entertainment options are readily accessible.
Community-operated transportation is provided for residents who need assistance getting around. Whether it's running errands or attending social events, residents can rely on this service to conveniently reach their desired destinations. For those who prefer to stay connected online, there is a computer center equipped with Wi-Fi/high-speed internet.
Dining at Edenbrook Of Green Bay offers a restaurant-style experience with delicious meals prepared by professional chefs. Special dietary restrictions are accommodated to ensure everyone's nutritional needs are met. The dining room provides an inviting atmosphere where residents can enjoy their meals alongside companions.
This assisted living community also provides numerous opportunities for socialization and recreation. Residents can stay physically active in the fitness room or participate in fitness programs tailored to their abilities. Planned day trips allow residents to explore nearby attractions and create memorable experiences.
In addition to the various activities offered within the community, residents have easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents can easily fulfill their daily needs without venturing too far from home.
When it comes to care services, Edenbrook Of Green Bay takes pride in offering 24-hour call systems and supervision for peace of mind. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services ensure residents receive their prescribed medications on time.
In terms of mental wellness, Edenbrook Of Green Bay offers a comprehensive program designed to support residents' emotional and psychological well-being. This can include activities and resources that promote mental stimulation and overall happiness.
Overall, Edenbrook Of Green Bay provides a welcoming and supportive environment for seniors seeking assisted living services. With its wide range of amenities, care services, dining options, and nearby attractions, this community strives to enrich the lives of its residents while promoting independence and quality of life.
Edenbrook Of Green Bay is located at 2961 Street Anthony Drive, Green Bay, WI 54311 in Brown County, Wisconsin
Edenbrook Of Green Bay on seniors.fyi includes 11 photos including images showing interior, building, landscaping, bedroom, reception, outdoor, flag, office, and more.
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