Brown Co Community Treatment Center Bay Haven

3150 Gershwin Drive, Green Bay, WI 54311

For more information about senior living options: (844) 490-3973

3 from 20 reviews
5 stars
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3
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1 stars
7

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    Overall Review of Brown Co Community Treatment Center Bay Haven

    Pros

    • pro Compassionate and very understanding.
    • pro IOP program is very beneficial and counselors are the best.
    • pro Very compassionate and dedicated therapists.

    Cons

    • pro BCMH is described as an epic failure due to a total lack of interest in the person and the belief that all mental health issues are controlled by medication.
    • pro The system allegedly allowed the adult son to regress and set him up to fail by not doing its job.
    • pro There was no DVR work, and no effort to counsel or build the patient's self-confidence or provide encouragement.
    • pro The case worker is perceived as caring only about disability-related residuals and insurance, not the person.
    • pro The facility is accused of not keeping its word and of using a bait-and-switch approach.
    • pro The care is described as very poor, with nurses allegedly unable to draw blood correctly and lacking compassion for patients' health conditions.
    • pro Dr. Tan is criticized as useless and should be fired.
    • pro Dr. Tann is alleged to have dismissed a patient after a 30-minute visit, refused further appointments for months, and ignored a diagnosis supported by multiple doctors.
    • pro Ian reportedly failed to locate the patient's records and sent a misleading response, undermining trust in the process.
    • pro Potential patients are advised not to seek help from Dr. Tann.

    Review

    The collection of experiences centers on a program that some participants find deeply beneficial, especially the intensive outpatient program (IOP) and the counselors who work within it. On one hand, several reviewers describe the IOP as very compassionate and beneficial, with therapists who demonstrate genuine dedication. One commenter explicitly notes that the IOP is "very beneficial and counselors are the best," while another expresses gratitude that "The Doctors, Therapists and Workers of all kinds at this establishment have helped me so much, i just want to say thank you." These pieces of feedback highlight a core strength: when individuals connect with the right clinicians and the program elements that feel supportive, they experience meaningful care and relief.

    Yet alongside those affirmations lies a sharp critique of the broader system and how it sometimes operates. A number of reviewers frame the experience as being entangled with what they describe as a "state run business" or a system (referred to as BCMH) that feels more transactional than person-centered. They recount a chronic sense of disengagement from the system's part, accusing it of treating mental health with an overreliance on medication and not enough emphasis on personal progress, psychosocial support, or tailored counseling. In particular, a parent describes their adult son's two-year journey as marked by regression rather than improvement, blaming a lack of proactive, comprehensive care - no DVR (dynamic, progressive) work, no intentional counseling to build confidence, and a daily routine centered on injections rather than meaningful progress. The frustration is palpable: ongoing treatment feels procedural, and accountability for outcomes seems elusive.

    Another consistent thread is dissatisfaction with communication and follow-through. Several statements accuse the staff of "ring around" tactics - saying one thing at one moment and then reversing or failing to honor commitments later. The overall tone is disappointment and a sense of being underserved, with the reviewer explicitly stating they are "not satisfied at all" with how their situation has been handled. This sentiment suggests a gap between stated promises or program goals and the lived experience of patients and families who rely on clear information, reliable scheduling, and follow-through on care plans.

    Among the most pointed criticisms are those directed at specific staff members and clinical approaches. Dr. Tan/Tann appears as a polarizing figure in these narratives. One former client describes a harsh, dismissive encounter in which the doctor questioned the patient's diagnosis after only a brief consultation, refused to pursue a requested referral, and rushed the patient out with no future appointment for months. The patient also recounts personal questions during the intake that felt inappropriate and a perception that the doctor did not take their concerns seriously. This reviewer's experience is contrasted with others who felt the doctors and clinicians offered substantial help, underscoring how individual provider behavior can dramatically shape overall impressions of the clinic.

    The management side is also scrutinized, with accounts of how concerns are handled (or not) and how records and referrals are navigated. One reviewer recounts speaking with a branch manager, who promised to "look into it," only to receive a subsequent letter indicating no findings in the records - despite the patient already possessing signed releases to share documents. The frustration is compounded by administrative hurdles surrounding records requests and the difficulty of obtaining timely, accurate information about a patient's history and care trajectory. These episodes paint a picture of bureaucratic friction that can undermine trust during what is already a vulnerable time for patients and families.

    Taken together, these reviews reveal a complex picture: there are clearly valued, compassionate clinicians and programs that provide real benefit to some individuals, but systemic challenges, inconsistent care experiences, and highly variable reactions to specific staff undermine others' confidence and progress. Positive voices point to the warmth, expertise, and dedication of therapists and doctors who engage with patients in a meaningful way. Negative voices emphasize the need for stronger patient-centered care, better accountability, more consistent and transparent communication, and a more holistic approach than medication alone. The disparity in experiences suggests that improvements could focus on aligning the compassionate care with reliable program execution, ensuring thorough evaluations, and creating clearer pathways for feedback, referrals, and ongoing support.

    Features

    Housing

    • 15 resident community capacity 15 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Austin Straubel International (10 miles away) Austin Straubel International (10 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Brown Co Community Treatment Center Bay Haven in Green Bay, WI is an assisted living community that offers a variety of care services and amenities to ensure the comfort and well-being of its residents.

    This community offers both board and care home as well as skilled nursing facility options, providing different levels of care based on individual needs. Residents can enjoy the convenience of a fully furnished living space while also having access to a range of amenities.

    The dining room provides nutritious meals prepared by the staff, with special dietary restrictions taken into consideration. Housekeeping services are provided to maintain cleanliness and tidiness within the community. Residents also have access to outdoor spaces such as gardens, allowing them to enjoy nature and fresh air.

    The staff at Brown Co Community Treatment Center Bay Haven are committed to assisting residents with their daily activities, including bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive necessary medical attention. Medication management is offered to help residents stay on track with their prescriptions.

    Transportation arrangements for medical appointments are available, ensuring that residents can easily access healthcare services when needed. Additionally, the community is conveniently located near cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for added accessibility and convenience.

    Overall, the Brown Co Community Treatment Center Bay Haven provides a supportive and comfortable environment for individuals in need of assisted living services in Green Bay.

    Nearby Places of Interest

    Physicians

    • Nicolet Psychiatric Center (0 miles)
    • Milo C Huempfner Department of Veterans Affairs Outpatient Clinic (1 miles)
    • Forefront Dermatology Green Bay, WI - Superior Road (2.5 miles)
    • Donald Massenburg, MD, PhD (2.5 miles)
    • Prevea Clinic (2.5 miles)
    • Rai Ashok Prevea Orthopedics (2.5 miles)
    • Aurora Health Center (2.6 miles)

    Hospitals

    • Brown County Community Treatment (0.8 miles)
    • Aurora BayCare OB/GYN (1.3 miles)
    • Aurora BayCare Emergency Department (3.4 miles)
    • Abmc - Nicu (3.4 miles)
    • ABMC Resource Library (3.4 miles)
    • ABMC - Security Office (3.4 miles)
    • Abmc - Icu (3.5 miles)

    Parks

    • Dog Walking Street (1.2 miles)
    • Christa McAuliffe Park (1.8 miles)
    • Farlin Park (3.1 miles)

    Restaurants

    • Highland Pub & Grill (1.3 miles)
    • Escapades (1.3 miles)
    • The Black Sheep Pub and Grill (1.7 miles)
    • Subway (2.1 miles)
    • Taco Bell (2.2 miles)
    • Uncle Mike's Bake Shoppe (2.5 miles)
    • Culver's (2.6 miles)

    Pharmacies

    • Walgreens (2.2 miles)
    • Aurora Pharmacy (2.6 miles)
    • Aurora Pharmacy (3.2 miles)
    • Walgreens (3.3 miles)
    • Aurora Pharmacy (3.3 miles)
    • Walgreens (3.9 miles)
    • Streu's Pharmacy Bay Natural (4.1 miles)

    Places of Worship

    • Sisters of St Francis of the Holy Cross (2.4 miles)

    Theaters

    • Green Bay East Cinema Green Bay, Wi (2.9 miles)

    Cafes

    • Panera Bread (3.1 miles)
    • Julie's Cafe & Catering (3.2 miles)

    Frequently Asked Questions

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