Information last verified:
3150 Gershwin Drive, Green Bay, WI 54311
For more information about senior living options: (844) 490-3973
They regard it as the best place for mental health. They felt it was heaven's waiting room after Winnebago. They felt it was amazing to receive the care they've been fighting their whole life for. They believe the staff understands the silent toll of mental health on adults. The staff makes patients feel safe and in their corner with a silent nod. They really listen to patients and help with personal issues. The IOP program is very beneficial and the counselors are among the best. The therapists are very compassionate and dedicated.
They criticize the phone-scheduling policy as not ideal and in need of change. They describe BCMH as an epic failure due to a total lack of interest in the person and a belief that mental health is controlled by medication. They claim the facility set their son up to fail by not doing their job, leading to regression and a case worker who cares only about disability and insurance. They allege staff do not keep their word, using a ring-around tactic and frequently going back on promises. They report very poor care, with nurses who do not know how to draw blood and a lack of compassion for patients’ health conditions. They state Dr. Tan should be fired and call him useless. They describe feeling dismissed and shushed by Dr. Tann, rushed out, and not given quality or thorough care, advising others not to go to Dr. Tann.Brown Co Community Treatment Center Bay Haven is best suited for adults who need a structured, therapy-driven mental health program and who respond well to a calm, supportive environment. The strongest signal from this community is in the human side: staff who genuinely listen, therapists who convey warmth, and an Intensive Outpatient Program that many patients find beneficial for sustained progress. In practice, the setting can feel like a sanctuary where individuals’ voices are heard, where counselors take the time to help residents unpack long-standing struggles, and where the team cultivates a sense of being in your corner even when progress feels slow. For families specifically seeking a place where the therapy relationship carries real weight and where the care team prioritizes emotional safety, Bay Haven delivers a compelling, if imperfect, option.
That said, there are clear reasons to consider alternatives. Several reviews flag operational friction that can frustrate families during what is already a difficult journey: difficulty scheduling appointments by phone, mixed messages from leadership, and a perception that administrative processes lag behind the clinical care. More troubling are reports of inconsistent medical oversight and some clinicians who are described as dismissive or inadequately engaged with a patient’s diagnosed needs. When a crisis or dense diagnostic workup arises, these administrative gaps can compound the frustration and slow progress. For seniors or families who rely on precise, timely scheduling and predictable physician follow-through, Bay Haven may feel insufficient without corroborating care from a more consistently managed program.
The core positives, compassionate, dedicated therapists and a clearly therapeutic orientation, do offset meaningful concerns in several ways. The IOP program is repeatedly highlighted as a tangible benefit, offering structure, accountability, and a forum for intensive, goal-focused work. The very presence of therapists who listen attentively and validate the emotional toll of mental illness provides a corrective to the isolation many patients feel. When the primary need is stabilizing mood, building coping skills, and re-engaging with personal goals, the therapeutic alliance at Bay Haven often becomes the anchor that keeps someone engaged in treatment, even if other elements of the system don’t operate at the same high level. In short, for individuals who prize high-quality counseling and a nonjudgmental atmosphere, the strongest pros deliver meaningful momentum that can outpace some administrative shortcomings.
Yet the most decisive drawbacks center on consistency and coordination of care. The most pointed criticisms concern a physician–patient dynamic that feels dismissive or rushed, particularly around Dr. Tan, with multiple reviewers describing dismissiveness, misdiagnosis skepticism, or failure to follow through with referrals. This kind of medical inconsistency can undermine trust and derail treatment plans, especially for patients who rely on a steady, knowledgeable medical partner in parallel with psychotherapy. Additional concerns, nurses’ procedural gaps, uneven patient experiences, and a sense that promises are not always kept, compound the risk that meaningful gains stall when medical management lags behind the progress achieved in therapy. When a program’s strengths lie in counseling and structure, any erosion of medical support quickly shifts the balance away from healing.
Families must weigh these dynamics against their specific situation. If the priority is a warm, individualized therapeutic milieu with clinicians who listen deeply and help residents navigate internal barriers, Bay Haven can be a strong match. If, instead, the care plan depends on rapid appointment access, consistently excellent medical oversight, and seamless, proactive case management across disciplines, a different option, one with a track record of steady physician involvement and streamlined operations, may be a better fit. It is prudent to inquire about the particular clinicians attached to the case, request a chance to meet them, and press for a transparent care plan with measurable milestones. Clarify who coordinates between therapy, psychiatry, and any external providers, and ask for a written policy on appointment scheduling and escalation when delays occur.
Ultimately, this community can serve as a solid, if imperfect, home base for adults needing intensive mental health support within a structured program. For families evaluating Bay Haven, the prudent move is to anchor expectations in two truths: the therapeutic alliance and IOP structure are genuinely strong where they exist, and operational gaps can undermine the overall trajectory if left unaddressed. If Bay Haven is chosen, approach care with a concrete plan: secure clarity on who will lead the clinical team, insist on regular progress reviews, demand timely scheduling, and ensure there is an explicit, multi-disciplinary care pathway that ties therapy goals to medical management. If a better-aligned match is found, whether through a different center or by layering Bay Haven’s strong therapy with a more reliable medical oversight setup, that combination will likely yield more consistent progress and peace of mind for families navigating a challenging journey.
15 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin Straubel International (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Brown Co Community Treatment Center Bay Haven in Green Bay, WI is an assisted living community that offers a variety of care services and amenities to ensure the comfort and well-being of its residents.
This community offers both board and care home as well as skilled nursing facility options, providing different levels of care based on individual needs. Residents can enjoy the convenience of a fully furnished living space while also having access to a range of amenities.
The dining room provides nutritious meals prepared by the staff, with special dietary restrictions taken into consideration. Housekeeping services are provided to maintain cleanliness and tidiness within the community. Residents also have access to outdoor spaces such as gardens, allowing them to enjoy nature and fresh air.
The staff at Brown Co Community Treatment Center Bay Haven are committed to assisting residents with their daily activities, including bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive necessary medical attention. Medication management is offered to help residents stay on track with their prescriptions.
Transportation arrangements for medical appointments are available, ensuring that residents can easily access healthcare services when needed. Additionally, the community is conveniently located near cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals for added accessibility and convenience.
Overall, the Brown Co Community Treatment Center Bay Haven provides a supportive and comfortable environment for individuals in need of assisted living services in Green Bay.
Brown Co Community Treatment Center Bay Haven is located at 3150 Gershwin Drive, Green Bay, WI 54311 in Brown County, Wisconsin
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