White Sulphur Springs Center
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345 Pocahontas Trail, White Sulphur Springs, WV 24986
For more information about senior living options: (844) 490-3973
The facility is described as very clean with extremely friendly and helpful staff. Genesis in WSS is praised for promptly meeting residents' needs and keeping the facility clean and safe. The staff are consistently described as amazing, caring, and going above and beyond for residents. Families feel their loved ones are safe and well cared for. The atmosphere is described as warm, welcoming, and supportive. Staff communication with families is praised for keeping them informed about residents' care.
He was often left unattended for long periods. The staff seemed stretched thin and there weren't enough people on the floor to care for residents. He wasn't dressed properly and developed bedsores during his stay. The staff didn't seem caring or attentive. His personal clothes weren't returned to his room. Family members were there every day, suggesting other residents received poorer care without regular visitors. It was a nasty, horrible place where doctors' orders weren't followed. Gloves and masks weren't worn and hand washing wasn't performed. The facility smelled very bad and was not clean; many residents looked untidy and dirty. The DON indicated staff didn't have to follow doctors' orders. The nursing staff were rude and failed to bathe residents as required. My mother had a bad rash and missing clothes; care and rehabilitation were minimal. They didn't honor doctor-ordered restrictions and wouldn't contact the hospital to confirm them. The kitchen and equipment were neglected, with broken hood ventilation and a dish machine not maintaining proper temperatures. The place was described as the most horrible, with dirty rooms and unprofessional workers, and was not recommended.White Sulphur Springs Center is best suited for seniors who want a warm, socially active environment with consistently attentive staff and a generally clean setting. It works well for residents who thrive on predictable routines, regular programming, and clear, ongoing communication from caregivers. Families prioritizing a welcoming atmosphere, meaningful activities, and a sense of safety may find this community a solid match, provided expectations around rehabilitation intensity and medical oversight are realistic.
On the positive side, multiple reviews spotlight compassionate, approachable staff and a clean facility. Nurses and CNAs are described as knowing residents by name, responding promptly, and keeping relatives informed. The indoor courtyard is repeatedly praised as a valuable feature for fresh air and light activity, and the overall atmosphere in many accounts feels like a well-kept, caring home. When the center is functioning at its best, the care teams project warmth, reliability, and a sense of belonging for residents and their families.
Yet the experience is inconsistent. Several accounts describe residents left unattended for long stretches, personal belongings going missing, and care that fails to meet basic expectations - from missed showers to insufficient mobility rehabilitation. A number of reviews allege nonadherence to physician orders, reluctance to honor important medical restrictions, and perceptions of staff being overwhelmed or brusque. Cleanliness and maintenance do not always hold up, with reports of odors, stained rooms, broken equipment, and even long-standing mechanical issues that raise questions about day-to-day operations and stewardship.
The strengths of the staff and the generally clean environment can offset some concerns when they are sustained, but the weight of more troubling reports cannot be ignored. When caregivers demonstrate genuine care, timely communication, and reliable daily support, families gain peace of mind and residents feel safer. However, a pattern of neglectful or inconsistent care, especially where essential medical guidance is not followed or basic hygiene lapses occur, undermines confidence and elevates risk for residents who depend on steady oversight.
Families evaluating this community should take concrete, targeted steps. Request current, shift-by-shift observations to gauge staffing levels and responsiveness. Review any incident or care-activity reports with the administrator and verify that physical therapy or rehabilitation is actively provided and aligned with orders. Inspect laundry practices and verify how clothing is handled and returned. Inquire about room configurations, particularly if private rooms are a priority and cost concerns exist. Finally, talk with several families about their experiences and tour at different times of day to see how routines and cleanliness hold up in practice.
Bottom line: White Sulphur Springs Center can be a good fit for seniors who prize warmth, social programming, and dependable interpersonal care, paired with a generally clean environment. The deciding factor lies in the center's ability to deliver consistent medical oversight, timely rehabilitation, and reliable housekeeping. If strict adherence to physician orders and high-level rehab reliability are non-negotiable, alternatives should be seriously considered. For families ready to vet the facility thoroughly and prioritize a welcoming, engaged atmosphere, this community remains a viable option - with clear expectations and diligent due diligence guiding the choice.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greenbrier Valley (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The White Sulphur Springs Center in White Sulphur Springs, WV is an assisted living community that offers a wide range of amenities and care services for seniors. The center provides a comfortable and fully furnished living space with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Residents can enjoy the outdoors in the garden or outdoor space.
The center offers 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure residents receive the necessary medical care. Specialized care is provided for those following a diabetes diet or with special dietary restrictions.
Meal preparation and service are available at the dining room, where special dietary restrictions are accommodated. Medication management is provided to ensure residents take their medications on time. A mental wellness program is also offered to support the emotional well-being of residents.
Transportation arrangements for medical purposes and transportation to doctors' appointments are available for convenience. The center also offers scheduled daily activities for residents to engage in socialization and recreation.
Additionally, the White Sulphur Springs Center has nearby amenities such as parks, pharmacies, physicians, restaurants, places of worship, and transportation options. This makes it convenient for residents to access additional services within close proximity.
Overall, the White Sulphur Springs Center provides a comprehensive assisted living experience with various amenities and care services in a comfortable environment.
White Sulphur Springs Center is located at 345 Pocahontas Trail, White Sulphur Springs, WV 24986 in Pocahontas County, West Virginia
White Sulphur Springs Center on seniors.fyi includes 8 photos including images showing interior, exercise equipment, windows, landscaping, bedroom, dining, decorative plants, table settings, and more.
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Interior
Decor
Windows
Dining
Landscaping
Exercise Equipment
Gym
