White Sulphur Springs Center

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  • Interior

    A cozy living room with large windows, a comfortable sofa, a lamp, and indoor plants.

  • Decor

    A cozy bedroom with blue walls, featuring a bed, a bedside table with a lamp, and a wardrobe.

  • Windows

    A cozy dining area with floral wallpaper, featuring tables and chairs beside large windows.

  • Dining

    A well-arranged dining room with multiple tables and chairs, featuring blue curtains and elegant table settings.

  • Landscaping

    A well-maintained garden featuring a tree, neatly mulched areas, and trimmed bushes in front of a house.

  • Exercise Equipment

    A physical therapy room equipped with an exercise ball, parallel bars, and other rehabilitation tools.

  • Gym

    A well-equipped fitness room with various exercise machines, weights, and therapy balls.

White Sulphur Springs Center

345 Pocahontas Trail, White Sulphur Springs, WV 24986

For more information about senior living options: (844) 490-3973

4.1 from 47 reviews
5 stars
34
4 stars
3
3 stars
1
2 stars
0
1 stars
9

Skilled Nursing Facility

Overall Review of White Sulphur Springs Center

Pros

  • pro The employee who came up with the Christmas Card is appreciated.
  • pro Mom is very happy and feels safe living there.
  • pro The facility was very clean and the staff were extremely friendly and helpful.
  • pro The nurses at White Sulphur Springs Center were nice and kind.
  • pro Genesis in WSS has been amazing to residents; the grandmother absolutely loves the staff and the facility is kept clean and safe.
  • pro The staff go above and beyond to meet residents' needs.
  • pro The facility has a friendly atmosphere; staff seem to care about their patients and answer questions.
  • pro The office, nursing, therapy, kitchen, activities, housekeeping and aides have gone above and beyond to maintain communication with families.
  • pro The care and therapy that residents receive is great.

Cons

  • pro The facility was dirty, smelled bad, and not clean at all.
  • pro Residents were left unattended for long periods due to understaffing.
  • pro The staff did not seem caring or attentive.
  • pro Doctors' orders were not followed, and gloves, masks, and hand hygiene were reportedly not used.
  • pro The DON told staff they did not have to follow doctors' orders.
  • pro Personal clothes and other belongings were not returned to residents, and some items went missing.
  • pro Residents developed bedsores and were not kept clean; basic hygiene was neglected.
  • pro The kitchen equipment (hood ventilation and the dish machine) was broken and not repaired promptly, with temperatures sometimes falsified.

Review

There is a wide range of experiences shared about White Sulphur Springs Center and the Genesis location in WSS, reflecting both deeply troubling concerns and heartfelt appreciation. Taken together, the reviews paint a picture of a facility that can feel like two different places depending on the day, the shift, and the specific staff members caring for a resident. Several families recount frightening lapses in basic care, while others sing praises about kindness, cleanliness, and moments of real connection. The contrast is striking and suggests that the reality inside the walls is shaped as much by everyday interactions as by the policies on paper.

A number of reviews describe traumatic and painful lapses in care, especially during short stays or rehab services. One account details a 20-day stay during which the grandfather was often left unattended for long periods, with the floor short on staff and residents not dressed properly. Bedsores developed in that period, and personal clothes were not returned to the room, leaving the family to search for them. This reviewer bluntly states they would not recommend the facility based on the experience. Similar themes appear in other accounts: reports of neglect and minimal resident care, persistent odors, and a sense that staff were overwhelmed or stretched too thin to provide attentive care. There are also stark complaints about a lack of adherence to doctor's orders, with assertions that gloves and masks were not worn, handwashing was not observed, and the facility did not always follow medical directives. Several reviews mention missing clothing and residents not being kept clean, with one person describing a harsh rash and inadequate bathing schedules. The sense of a facility struggling with basic hygiene and respectful care is strong in these narratives, and some reviewers explicitly say they would never return or would discourage others from choosing the place.

Staffing strains and administrative shortcomings also appear in multiple posts. One review, written from the perspective of someone who observed operations as a staff member, describes a facility that is disgusting and dirty, with broken equipment and a kitchen hood vent that remained unfixed for months. The writer accuses leadership of pressuring staff to falsify documentation and to avoid tags from inspections, and they recount unsafe dishwashing practices and poor kitchen temperatures. The tone here is of condemnation and urgent concern for patient safety. Another post highlights a lack of timely rehabilitation services, with rehab not started for several days and a sense that restrictions ordered by doctors were not consistently honored or communicated, which creates worry for families relying on medical power of attorney. In at least a couple of reviews, families express frustration that the social worker would not contact the hospital to confirm restrictions, further underscoring communication gaps that can undermine confidence in the care plan.

Amid the negative experiences, there are equally strong, positive voices that celebrate the facility and its people. Several reviewers praise the White Sulphur Springs Center for cleanliness, friendly staff, and a calm, caring atmosphere. One account calls the nurses "very nice and kind," and another notes that the center's staff - spanning nurses, CNAs, therapy, and kitchen staff - go above and beyond in terms of care and attentiveness. Families share stories of staff who respond quickly to needs, keep residents clean and comfortable, and maintain open lines of communication about care plans and daily activities. A recurring theme is gratitude for individuals who make a meaningful difference: the activities director is singled out for enhancing quality of life and engagement, and many reviewers mention specific staff members by name in affectionate, appreciative terms, illustrating how personal connections can transform a facility experience.

There are several testimonies that emphasize strong, ongoing collaboration between families and the care team. One review particularly highlights the pandemic period, noting that the entire staff - from office to nursing to therapy and housekeeping - made concerted efforts to maintain visibility and communication with families, including weekly Zoom meetings with administrators and even FaceTime setups for residents. Reviews also celebrate the overall environment: a facility with friendly, professional staff who respond to questions, ensure residents feel safe, and maintain a clean, well-kept building. For some families, the center became a place where their loved ones could thrive in a supportive setting, with staff who are described as caring, attentive, and genuinely invested in the well-being of residents.

The overall narrative that emerges is one of a facility capable of delivering exemplary care and moments of genuine kindness, while also grappling with significant, sometimes severe, challenges in staffing, safety, and basic care delivery. Some reviews acknowledge that rooms can be small and that odors or occasional inconsistencies in cleanliness can occur, but these complaints are often weighed against consistent expressions of gratitude for staff who listen, act, and go the extra mile. The sentiment ranges from deeply satisfied to profoundly distressed, with many comments underscoring that the level of care appears to hinge on the dedication of individual staff members and the effectiveness of management and oversight at any given time.

In sum, readers will find a landscape of experiences that cannot be easily generalized. The center is described by some families as a place where caregivers are compassionate, responsive, and capable of improving quality of life for residents through thoughtful activities, clean environments, and strong communication. At the same time, other families report frightening lapses in care, safety concerns, and administrative gaps that erode trust and prompt serious warnings about recommending the facility. The common thread is that care quality at this location seems highly variable, responding to the day-to-day realities of staffing, leadership, and the interpersonal connections that define day-to-day life for residents and their families.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Greenbrier Valley (7 miles away) Greenbrier Valley (7 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The White Sulphur Springs Center in White Sulphur Springs, WV is an assisted living community that offers a wide range of amenities and care services for seniors. The center provides a comfortable and fully furnished living space with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone. Residents can enjoy the outdoors in the garden or outdoor space.

The center offers 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure residents receive the necessary medical care. Specialized care is provided for those following a diabetes diet or with special dietary restrictions.

Meal preparation and service are available at the dining room, where special dietary restrictions are accommodated. Medication management is provided to ensure residents take their medications on time. A mental wellness program is also offered to support the emotional well-being of residents.

Transportation arrangements for medical purposes and transportation to doctors' appointments are available for convenience. The center also offers scheduled daily activities for residents to engage in socialization and recreation.

Additionally, the White Sulphur Springs Center has nearby amenities such as parks, pharmacies, physicians, restaurants, places of worship, and transportation options. This makes it convenient for residents to access additional services within close proximity.

Overall, the White Sulphur Springs Center provides a comprehensive assisted living experience with various amenities and care services in a comfortable environment.

Nearby Places of Interest

Pharmacies

  • Greenbrier Medical Arts Pharmacy (0.1 miles)
  • Walgreens (0.2 miles)
  • Greenbrier Medical Arts Pharmacy (7.4 miles)
  • Valley Independent Pharmacies (7.4 miles)
  • Fritz's Pharmacy (7.4 miles)
  • Greenbrier Medical Arts Pharmacy At Rcb (7.8 miles)
  • Greenbrier Medical Arts Pharmacy Express (8.1 miles)

Physicians

  • Healthcare Systems Of The Virginias (0.2 miles)
  • Greenbrier Clinic (0.7 miles)
  • Willow Ridge (8.3 miles)
  • Workman's Office (9.4 miles)
  • Morrison, Katherine Dr-Greenbrier Physicians (10.1 miles)
  • Greenbrier Physicians Clinic (10.1 miles)
  • Greenbrier Physicians (10.2 miles)

Transportation

  • Amtrak (0.4 miles)
  • Enterprise Rent-A-Car (7.3 miles)
  • Greenbrier Valley Airport (LWB) (7.3 miles)
  • Cosmic Cab Co. (7.4 miles)
  • Cosmic Cab Co. (8.7 miles)

Restaurants

  • Bella Italy (0.4 miles)
  • Big Draft Brewing (1 miles)
  • Spare Time Sports Bar and Grille (7.3 miles)
  • Landings Restaurant (7.3 miles)
  • Tudor's Biscuit World (7.5 miles)
  • Habaneros Mexican Grill (7.6 miles)
  • Subway (7.7 miles)

Places of Worship

  • Pentecostal Holiness Church (0.8 miles)
  • St James United Methodist Church (1.1 miles)
  • Edgewood Presbyterian Church (6.3 miles)
  • Henning Church Of God (7.1 miles)
  • Calvary Baptist Church (7.5 miles)
  • Calvary Baptist Church (7.5 miles)
  • First Baptist Church of Fairlea (8.7 miles)

Parks

  • Playground at the Greenbrier (1.7 miles)
  • The Barn at Montwell Park (8.6 miles)

Cafes

  • Yum Yum Bubble Tea & Smoothies (8.1 miles)
  • Stardust Cafe (8.6 miles)

Theaters

  • Lewisburg Cinema 8 (8.1 miles)

Hospitals

  • Dialysis Services of Greenbrier (9.3 miles)
  • DaVita (9.4 miles)
  • GVMC 3rd Floor (10.2 miles)
  • GVMC Icu (10.2 miles)
  • GVMC (10.2 miles)
  • Greenbrier Valley Medical Center - Emergency Room (10.2 miles)
  • Greenbrier Valley Medical Center (10.6 miles)

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