White Sulphur Springs Center

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  • Interior

    A cozy living room with large windows, a comfortable sofa, a lamp, and indoor plants.

  • Decor

    A cozy bedroom with blue walls, featuring a bed, a bedside table with a lamp, and a wardrobe.

  • Windows

    A cozy dining area with floral wallpaper, featuring tables and chairs beside large windows.

  • Dining

    A well-arranged dining room with multiple tables and chairs, featuring blue curtains and elegant table settings.

  • Landscaping

    A well-maintained garden featuring a tree, neatly mulched areas, and trimmed bushes in front of a house.

  • Exercise Equipment

    A physical therapy room equipped with an exercise ball, parallel bars, and other rehabilitation tools.

  • Gym

    A well-equipped fitness room with various exercise machines, weights, and therapy balls.

White Sulphur Springs Center

White Sulphur Springs Center is a nursing home community in White Sulphur Springs, WV.

Information last verified:

345 Pocahontas Trail, White Sulphur Springs, WV 24986

For more information about senior living options: (866) 208-4318

4.1 from 47 reviews
5 stars
34
4 stars
3
3 stars
1
2 stars
0
1 stars
9

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2022

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Overall Review of White Sulphur Springs Center

caveat 5 reviews mention this

Care follow-through raises concerns

Some residents and families describe lapses in supervision, therapy start times, and following care instructions.

A recurring concern is that care did not feel consistently monitored or carried out as directed. Several reviewers describe residents being left unattended, receiving minimal help, or experiencing delays such as therapy not starting and showers taking longer than expected. Others specifically mention doctor-ordered restrictions not being honored and communication breakdowns around confirming those restrictions. One reviewer also describes a serious incident that was disputed by staff initially, followed by a hospital visit.

common 24 reviews mention this

Staff kindness is a major theme

Many families describe nurses and aides as kind, helpful, and responsive to changing needs.

Across reviews, staff kindness and helpfulness come through repeatedly. Multiple residents’ families say staff were prompt to meet needs and provided reassurance, including clear communication about what was happening. Several reviewers also single out nurses and CNAs as compassionate and willing to go above and beyond. At the same time, a smaller set of reviews expresses the opposite, describing staff as rude, stretched thin, or unprofessional.

caveat 10 reviews mention this

Cleanliness feels inconsistent

Reviews are mixed on cleanliness, with some families praising it and others describing odor and dirty conditions.

Some reviewers praise the facility as clean, well kept, and safe, noting clean rooms and a tidy building. Others report strong negative experiences, including unpleasant odors, dirty rooms, and overall conditions they consider unacceptable. A staff-focused review also ties its cleanliness complaints to broader operational issues, while one review mentions the smell varying from day to day. Overall, cleanliness appears to vary enough that families disagree strongly.

common 2 reviews mention this

Communication during COVID stood out

During COVID restrictions, residents’ families described helpful ways to stay connected.

One reviewer highlighted frequent virtual communication and planning to maintain visibility with a loved one during periods when in-person visits were limited. Another reviewer mentions that staff communicate what is going on, helping family members stay informed about day-to-day care. Together, these comments suggest communication support mattered most to families during times of disruption.

common 3 reviews mention this

Activities help with quality of life

Residents benefit from organized activities and efforts to keep them engaged.

Several reviews point to engagement as a positive part of daily life. One family credits the activities director with helping a loved one stay involved in interests, while others describe creative programming during pandemic periods. Another reviewer emphasizes maintaining safety and happiness over time, alongside family-perceived effort to make each day special. This supports the idea that activities are used as a meaningful support for residents’ wellbeing.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greenbrier Valley (7 miles away) Greenbrier Valley (7 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Greenbrier Medical Arts Pharmacy (0.1 miles)
  • Walgreens (0.2 miles)
  • Greenbrier Medical Arts Pharmacy (7.4 miles)
  • Valley Independent Pharmacies (7.4 miles)
  • Fritz's Pharmacy (7.4 miles)
  • Greenbrier Medical Arts Pharmacy At Rcb (7.8 miles)
  • Greenbrier Medical Arts Pharmacy Express (8.1 miles)

Physicians

  • Healthcare Systems Of The Virginias (0.2 miles)
  • Greenbrier Clinic (0.7 miles)
  • Willow Ridge (8.3 miles)
  • Workman's Office (9.4 miles)
  • Morrison, Katherine Dr-Greenbrier Physicians (10.1 miles)
  • Greenbrier Physicians Clinic (10.1 miles)
  • Greenbrier Physicians (10.2 miles)

Transportation

  • Amtrak (0.4 miles)
  • Enterprise Rent-A-Car (7.3 miles)
  • Greenbrier Valley Airport (LWB) (7.3 miles)
  • Cosmic Cab Co. (7.4 miles)
  • Cosmic Cab Co. (8.7 miles)

Restaurants

  • Bella Italy (0.4 miles)
  • Big Draft Brewing (1 miles)
  • Spare Time Sports Bar and Grille (7.3 miles)
  • Landings Restaurant (7.3 miles)
  • Tudor's Biscuit World (7.5 miles)
  • Habaneros Mexican Grill (7.6 miles)
  • Subway (7.7 miles)

Places of Worship

  • Pentecostal Holiness Church (0.8 miles)
  • St James United Methodist Church (1.1 miles)
  • Edgewood Presbyterian Church (6.3 miles)
  • Henning Church Of God (7.1 miles)
  • Calvary Baptist Church (7.5 miles)
  • Calvary Baptist Church (7.5 miles)
  • First Baptist Church of Fairlea (8.7 miles)

Parks

  • Playground at the Greenbrier (1.7 miles)
  • The Barn at Montwell Park (8.6 miles)

Cafes

  • Yum Yum Bubble Tea & Smoothies (8.1 miles)
  • Stardust Cafe (8.6 miles)

Theaters

  • Lewisburg Cinema 8 (8.1 miles)

Hospitals

  • Dialysis Services of Greenbrier (9.3 miles)
  • DaVita (9.4 miles)
  • GVMC 3rd Floor (10.2 miles)
  • GVMC Icu (10.2 miles)
  • GVMC (10.2 miles)
  • Greenbrier Valley Medical Center - Emergency Room (10.2 miles)
  • Greenbrier Valley Medical Center (10.6 miles)

Frequently Asked Questions

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