Madison Rehab & Nursing Center in Morgantown, WV

Pros

• The Madison staff did everything they could to help his dad and support the family.
• They went above and beyond to ensure his dad had everything he needed.
• Ryann, Dustin, and Haley were compassionate and caring.
• The administration team was supportive.
• The nursing staff, CNAs, office staff, social services, therapy, and administration were amazing.
• The facility was clean, organized, and welcoming.
• The staff treated residents and families like family.
• The therapy team and other caregivers helped patients regain mobility and independence.
• The staff communicated well and kept families updated.
• The meals were appetizing with generous portions, and the kitchen staff provided great service.

Cons

• The Madison Center was described as severely understaffed, with nurses pulled away and call lights left unanswered.
• Aids were said to have dirty hands and sometimes did not wear gloves when handling food or personal items.
• Medications were not administered on schedule, with several reviewers noting omissions for days.
• Patients were neglected when not in therapy, and staff allegedly ignored call bells.
• The food was described as horrible and tasteless, with portions that were inedible.
• Cleanliness and maintenance issues were reported, including rooms not cleaned properly and soap dispensers failing.
• Some staff were accused of rude and disrespectful behavior toward patients.
• There were reports of outbreaks not being controlled (RSV) and patients being transferred to hospitals.
• The facility was labeled a "warehouse" prioritizing bottom-line concerns, with warnings not to send loved ones there.

Review

Madison Rehab & Nursing Center in Morgantown is best suited for families seeking a rehabilitation-focused option where the therapy team and front-line staff are deeply involved in daily progress, discharge planning, and family communication. The community shines for short-term, post-acute recovery, where residents respond well to dedicated physical and occupational therapy, and where administrators and caregivers are praised for compassion, coordination, and hands-on support. For families confronting the stress of a difficult transition, the sight of a cohesive care team delivering approachable, personal care can be a decisive factor, and many reviews reinforce that Madison delivers on warmth, clear communication, and visible teamwork.

Those considering alternatives should be mindful of reports that temper the positive picture with persistent concerns about staffing and consistency. Several reviews describe inadequate staffing levels, with aides and nurses stretched thin, delayed responses to call bells, and uneven attention to needs when not in therapy. Others recount medication lapses or gaps in daily medical oversight, including troubling anecdotes about changes in status not being promptly communicated to families. While these complaints are not universal, they signal real risk for residents who require constant supervision, complex medication regimes, or robust 24/7 monitoring. For anyone prioritizing very high nurse-to-patient ratios or stringent, uniform care across all shifts, alternatives deserve close consideration.

The key positives - exceptional therapy, compassionate aides and nurses, and a responsive administrative team - often offset the main downsides when the primary goal is rehabilitation and reconditioning. Families repeatedly praise the rehab staff for encouraging progress, the therapists who drive mobility and independence, and the seamless discharge planning that helps loved ones return home sooner. Cleanliness and organization consistently surface as strong features, along with accessible communication from the care team to families, sometimes via daily or frequent updates from administrators and nurses. When therapy is the centerpiece and the resident's condition aligns with restorative goals, Madison can deliver meaningful improvement and genuine peace of mind for families.

That strength in therapy and care culture translates into tangible, practical advantages. Residents report improved function after weeks of targeted rehab, with therapists who tailor plans and push patients toward meaningful milestones. The kitchen and dining program often receive praise for appealing meals and flexibility to accommodate preferences, which can significantly impact mood and appetite during recovery. The activities program, too, appears to contribute to a sense of normalcy and social engagement, helping residents stay connected while recovering. When the focus stays on rehab trajectories and clear, consistent communication with families, Madison demonstrates the operational core that families rely on during a vulnerable period.

However, the less favorable threads must be weighed with equal seriousness. The most recurring red flags involve staffing volatility and its ripple effects: inconsistent responsiveness, occasional miscommunications among nurses, aides, and physicians, and worries about medication timing and administration. Several accounts describe episodes where medical issues or changes in condition were not promptly addressed or communicated, and there are cautions about infection-related events that suggest gaps in monitoring outside the therapy window. For residents with complex medical needs, fragile conditions, or a history of aspiration risk or dependence on timely interventions, these reports argue for a facility with demonstrably robust nursing coverage and standardized protocols across all shifts.

In deciding, families should enter with concrete questions and a clear plan. Ask for current staffing levels by shift, nurse-to-patient ratios, and the exact process for med administration and changes in orders. Request to meet the therapy team, review a typical discharge plan, and examine recent quality indicators or survey results. Inquire about the approach to communications with families - how and when updates are provided, and who acts as the point person for medical decisions and concerns raised by loved ones. A tour focused on call-light response times, room cleanliness, and the availability of functional equipment will reveal the lived daily reality behind the praise and the complaints. Madison should be positioned as a strong rehabilitative home for many, with explicit assurances needed around monitoring and consistency for residents whose needs exceed a routine post-acute pathway.

This part of Morgantown, West Virginia, offers a convenient and well-equipped community for senior living. With various healthcare options nearby such as gynecologists, orthopedic associates, eye specialists, and hospitals including a children's hospital and a pulmonary unit, residents can easily access medical care. There are also several pharmacy options available for prescription needs. In terms of dining options, seniors can enjoy a variety of restaurants ranging from fast food chains like McDonald's to more upscale establishments like Bacon, Bourbon & Beer. Additionally, cafes like Starbucks and Panera Bread provide cozy spaces for socializing or enjoying a cup of coffee. Outdoor enthusiasts can explore parks such as Milan Puskar Stadium or Cheat Lake Park for recreational activities. For spiritual needs, there are places of worship such as the Christian & Missionary Alliance Church and Norwood United Methodist Church in the vicinity. Overall, this area offers a blend of healthcare services, dining choices, recreational opportunities, and spiritual support making it an ideal location for senior living in Morgantown.

Physicians

• Mid Atlantic Gynecologic (2.1 miles)
• Joseph Robert Blatt (2.1 miles)
• Mountainstate Orthopedic Associates (2.2 miles)
• Center For Reproductive Medicine (2.3 miles)
• Pineview Gynecology (2.3 miles)
• Morgantown Eye Associates (2.3 miles)
• Joseph G Feghali (2.3 miles)

Restaurants

• Asian Bistro (2.4 miles)
• Sonic Drive-In (2.5 miles)
• McDonald's (2.5 miles)
• Bacon, Bourbon & Beer (2.5 miles)
• Primanti Bros. Restaurant and Bar Morgantown (2.5 miles)
• Kegler's Sports Bar & Lounge (2.8 miles)
• McDonald's (2.8 miles)

Cafes

• Starbucks (2.4 miles)
• Tim Hortons (2.5 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.4 miles)
• Lavender Cafe (3.8 miles)
• Almost Heaven Desserts (3.9 miles)

Hospitals

• Exemplar Medical Group (2.5 miles)
• Monongalia General Hospital-Pulmonary Unit (2.6 miles)
• Main Lobby (2.9 miles)
• WVU Children's Hospital (2.9 miles)
• WVU Ruby hospital (3.1 miles)

Pharmacies

• Walgreens (2.6 miles)
• Hackett and Hackett (2.9 miles)
• American Pharmacy USA (2.9 miles)
• Pierpont Landing Pharmacy (3.2 miles)
• CVS Pharmacy (4.1 miles)

Transportation

• Morgantown Municipal Airport (MGW) (3 miles)
• Towers PRT Station (3.7 miles)

Parks

• Milan Puskar Stadium (3 miles)
• Krepps Park (3.6 miles)
• Krepps Dog Park (3.9 miles)
• Cheat Lake Park (4.5 miles)

Places of Worship

• Christian & Missionary Alliance Church (3.7 miles)
• Norwood United Methodist Church (4.3 miles)