Laurel Nursing & Rehab Ctr

Pros

• The administration and staff go above and beyond to learn and improve for the residents and the facility.
• The resident is taken very good care of and likes the staff, residents, and activities there.
• The staff keep the resident occupied, busy, clean, dry, and well groomed.
• Medically she has done very well there.
• The facility is light, bright, and cheerful.
• Since the new ownership took over CHCC, the staff have all been very helpful.
• The staff are very friendly and help her recover well.
• The facility is very clean and the people are amazing.

Cons

• The facility is not a good facility at all; management and most staff are rude and off-putting.
• The reviewer was shown absolutely no decency or humanity by staff.
• There is a smell outside that matches the negative vibe inside the facility.
• The staff are very lazy and do not do their jobs right.
• No one answers the phone.
• The quality at the facility has not been satisfactory so far.

Review

Over the decade I've watched a lot of change unfold around my family member's care, and I've learned to see both the bright spots and the rough edges that come with any long-term arrangement. I am her sister and legal guardian, and I've been by her side as she has faced medical needs she can't manage on her own. During these ten years there have been five or six administrators, and I've seen staff come and go - people retire, seek other opportunities, or move on for better compensation. It's not unusual in this line of work, and I've learned not to fault someone for pursuing a better future for themselves and their families. Yet through it all I've also seen moments that reaffirm why we chose this place in the first place. The current administration and staff, since the new ownership took over CHCC, have shown a genuine commitment to learning, adjusting, and improving the environment for residents. The attention to pay for CNAs has been a talking point for many family members; even if it isn't the bottom line for some, it matters to the people who do the hands-on care every day. And I can attest that the facility itself, inside and out, remains clean, well-maintained, and welcoming.

What leaves a lasting impression is the culture of care you notice the moment you walk in. The building feels light, bright, and cheerful, and the staff greet you with warmth. There are always new faces among the staff, yet the core message is consistent: everyone is learning together. The care my family member receives is consistent with what you'd hope for in a place of this kind - she is kept occupied, engaged with activities, and kept clean, dry, and well groomed. Medically, she has done very well there, which is both a relief and a testament to the team's attentiveness. One moment that stands out to me was during an activity session when music was playing and a staff member was singing along with a beautiful voice. It wasn't just about music; it was about human connection and joy in the small moments. I observed staff interacting with residents and other family members, and the sense of community among the people there felt enlightening. I've learned to rely on multiple departments - Administration, Nursing, the Business Office, Medical Records, Physical Therapy, Social Services, and Activities - and I've found them all to be helpful as we navigate this learning process together, from wheelchair cleaning to menu planning. Even in something as nerve-wracking as an ambulance transport, the scheduler made sure I could ride along so I could help keep my loved one calm, recalling the time her blood pressure spiked and fearing a repeat episode. It's those thoughtful touches, those moments of care that demonstrate they truly mean something to the people they serve. I am pleased and thankful for the way this facility operates today.

There have been individual, heartening stories that reinforce the overall message: my mom is there now and, so far, the staff are friendly and actively helping her recover. A husband who spent six months there describes the experience as the people and the care being very good. He spoke of physical therapy and the staff's hard work to help him regain his sense of self and to enable him to go home again. He appreciated the meals and the opportunity to sit with him at lunch, forging friendships with staff and other residents. He emphasizes that the staff were kind and that he left with a sense of gratitude for finding a place where his needs were met and where there was genuine care. These kinds of narratives - where residents feel supported, staff feel invested, and families feel hopeful about recovery - are what keep families willing to wait out the transitions that come with any large facility.

I've encountered a steady stream of praise that rounds out the picture: "This place is very clean, amazing people." That kind of crispness in cleanliness and the warmth of the people are what many families notice first. There are also others who describe the opposite experience in strong terms: "Not a good facility at all. Not just management but most staff is rude and off putting," with a refrain about smell and a sense that decency and humanity were lacking at a difficult moment. Some voices allege laziness and say workers don't perform their duties as expected. A few reviewers highlight practical frustrations, such as "the only complaint is no one answers the phone," which points to communication gaps that can compound stress for families trying to coordinate care. And there are those who leave with concerns about overall quality, saying they have not been happy with the facility's performance so far. These divergent experiences underscore that, for every positive interaction, there can be another that feels lacking.

Taken together, the collection of opinions paints a complex portrait of a facility that is very much alive with both strength and struggle. Some residents and families sing the praises of compassionate care, responsive administration, clean and lively environments, meaningful activities, and successful medical outcomes. Others point to friction - between staff and management, between phone lines that go unanswered and the realities of high turnover, and between expectations and the day-to-day challenges of running a large care operation. It is clear that the ownership changes and the ongoing evolution of staff training and engagement are not mere footnotes; they are central to every family's experience, shaping how safe, seen, and supported they feel.

If I could distill it all into one thread, it would be this: this facility is a place of genuine care intertwined with real imperfections. There are days when the environment, the people, and the care align perfectly with what families hope for when they entrust their loved ones to a care setting. And there are days when the system strains and the experience falls short of expectations. The stories range from deeply positive - mom recovering, dad's improved quality of life, the comfort of a familiar face in a new staff member - to painfully negative - claims of rude behavior, overpowering odors, and unanswered calls. The common denominator is that the people inside CHCC, in their best moments, embody care that feels personal and hopeful; in their more challenging moments, the gaps in communication and consistency are what families remember most. It's a dynamic that demands ongoing attention, patience, and continued commitment from leadership, staff, and the families who rely on them.

Places of Worship

• Buffalo Valley Baptist Church (4.1 miles)
• Clay First Baptist Church (4.5 miles)
• Fairview Baptist Temple (4.8 miles)
• Middle Creek Baptist Church (5.5 miles)
• Maysel Missionary Baptist Church (5.7 miles)
• Burlington United Methodist Family Services (5.8 miles)
• Risen Lord Catholic Church (5.8 miles)

Restaurants

• Tudor's Biscuit World (4.8 miles)
• Subway (4.8 miles)
• Gino's Pizza (5.5 miles)
• Connie's (5.9 miles)
• Pizzas and Cream (6.9 miles)
• The Barn Restaurant (7.4 miles)
• Granny's Kitchen (11.3 miles)

Physicians

• Primary Care Systems (4.9 miles)
• Clay Rural Medical Clinic (5.9 miles)
• Braxton Health Associates (17 miles)
• Summersville Hospital Sleep Center (19.9 miles)
• Marvin Wurth MD (20.1 miles)
• Summersville Pediatrics (20.1 miles)
• Summersville Rural Health Clinic (20.2 miles)

Pharmacies

• Clay Family Pharmacy (4.9 miles)
• Carl Walker Drug Store (17 miles)
• CVS Pharmacy (17.7 miles)
• Walgreens (18.9 miles)
• CVS Pharmacy (19.6 miles)
• Summersville Outpatient Pharmacy (20.2 miles)

Hospitals

• Braxton County Memorial Hospital (17.7 miles)
• Braxton County Health Department (19.6 miles)
• Summersville Regional Medical Center (20.1 miles)
• Summersville Memorial Hospital (20.1 miles)

Parks

• Veterans Memorial Park (18.7 miles)
• Holly-Gray Park (22.8 miles)
• Elk River Wildlife Management Area (22.9 miles)
• Calhoun County Park (23.2 miles)
• Mt. Zion Community Park (23.4 miles)

Cafes

• Starbucks (19.5 miles)
• G. D. B. (20.8 miles)

Theaters

• Elk Theatre (19.7 miles)

Transportation

• Enterprise Rent-A-Car (20.7 miles)
• Alamo (23 miles)
• Enterprise (23 miles)
• Enterprise Rent-A-Car (23 miles)
• Braxton County Airport (48I) (23.2 miles)