400 Fairview Heights Road, Summersville, WV 26651
For more information about senior living options: (844) 490-3973
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The staff were amazing to the patient's father, with care from the nurses to the social workers. The ER physician was attentive to the pediatric patient's needs and acted accordingly. The hospital reportedly saved the patient's life during COVID-19 and was described as a great hospital. The staff have consistently shown a loving and caring approach, delivering the best care possible on multiple visits. John helped the patient's father after the car accident, showing exceptional care. The staff were wonderful and catered to the patient's needs during the leg amputation recovery. The facility and its staff were highly regarded; they even offered to watch the visitor's dog. Emergency department staff and security guards went above and beyond to help.
The ER registration clerks are rude and not helpful. Dr. Olotunji is described as extremely abrasive and negligent for overlooking abnormalities in a stress test. The staff were rude and unwelcoming, often ignoring patients and failing to consult with their own doctors. The hospital would not disclose a patient's condition to family members, causing unnecessary worry. The facility is criticized as the worst, with rude and unprofessional doctors and staff. Nurses are seen on their phones and fail to answer questions; patients must fetch their own meals. Patients waited for hours in the waiting room with little to no communication, described as a joke. They alleged mischarging of insurance, excessive testing, and privacy concerns due to repeated data breaches. There were reports of poor basic care like no beds, pillows, or blankets during admissions and overscheduling for revenue.The collection of experiences shared about this hospital presents a complex picture: moments of heartfelt care and gratitude stand side by side with accounts of frustration, miscommunication, and feeling undervalued. Taken together, the reviews reveal an institution that can be a lifesaver in emergencies and a source of distress when expectations aren't met, all depending on who you encounter and when you walk through the doors. Some families express deep appreciation for the people who cared for their loved ones, while others leave with biting criticisms that touch on bedside manner, timeliness, and coordination of care.
Several excerpts center on exceptionally positive, almost transformative care. One caller described their elderly father arriving after a fall and staying for about a week, noting that the staff - from nurses to social workers - were "amazing" and that their dad "loved everyone." The gratitude extended beyond personal affection to professional competence: an ER physician who was attentive to a pediatric respiratory patient's needs stood out for providing appropriate action and reassurance. In other messages, families recalled moments when the hospital became a beacon of relief and safety, with staff who went "above and beyond" in times of medical crisis, even offering support that extended to non-medical needs, such as helping out a recovering traveler with a dog. A patient recovering from a serious illness praised the ER team for saved lives during the COVID-19 crisis in 2021, underscoring how the hospital can be a source of gratitude in the hardest moments. For some families, the hospital's care felt like a small-town anchor where kindness, professionalism, and clear communication turned frightening experiences into manageable ones.
But the same institution is described in starkly different terms by other patients and families. A repeated thread across many reviews is frustration with wait times, understaffing, and inconsistent communication. One family recounted a 12-hour ordeal during a crisis involving a teen, where an ER visit devolved into a rude and unwelcoming environment and a lack of consultation with the patient's primary doctor. Another reviewer captured a sense of helplessness from being out of state and unable to obtain timely information about a loved one's heart attack, lamenting that hospital personnel would not share updates and suggesting alternative options. The sentiment of being kept in the dark or treated as less urgent than a rating would imply appears frequently, with phrases like "they wouldn't tell me his condition" and "total lack of compassion" echoing through several accounts.
Specific professional criticisms also surface, including:
- A cardiology physician named Dr Olotunji drew harsh personal criticisms from at least one patient who claimed he ignored abnormalities on a stress test and subsequently faced worsening symptoms that required a catheterization at a later time. - A reviewer described a negative encounter with a doctor in the obstetrics or prenatal realm, detailing a pregnant patient's experience with long waits, an uncomfortable sequence of blood draws, and a lack of reassurance or clear answers regarding the ultrasound timing and the doctor's readiness. - Other patients recounted experiences where doctors did not listen or appeared dismissive, with anecdotes of not being admitted promptly, not receiving requested tests, or facing judgments about their condition without proper explanation.
Billing, accessibility, and operational efficiency also feature in the criticism. Several comments mention up-front charges for procedures (such as echocardiograms) and the perception that tests were started and halted abruptly, wasting a patient's time and energy. There are pointed remarks about the front-end experience - registration not being helpful or courteous, long waits without updates, and a sense that administrative or support staff sometimes overshadow clinical care in importance. The sense that the hospital is more focused on revenue than patient comfort is echoed in a few posts that allege overscheduling, needless procedures, or misaligned expectations about patient pain and comfort during treatment.
On a more personal note, a few reviews highlight the hospital's humane side: stories of staff stepping beyond sterile protocols to support families during medical crises, help with lodging or car arrangements during stressful emergencies, and even small gestures like staff volunteers or security personnel assisting a patient's pet or offering a walk for a dog. In several instances, the hospital's personnel were described as kind, patient, and respectful, with clinicians taking the time to explain what was happening and to reassure anxious relatives. These experiences reinforce that the hospital can feel like a familiar and supportive institution when the right people are in the right role and when communication flows smoothly.
Ultimately, what emerges is a hospital that elicits a broad spectrum of responses. For some families, the care received - especially when it involved compassionate nurses, supportive social workers, and decisive clinicians - was a source of relief and gratitude during times of vulnerability. For others, the same institution sparked frustration over delays, perceived rudeness, gaps in communication, and disagreements with diagnoses or treatment decisions. A few reviews call for alarm or reform, even suggesting external oversight, while others celebrate the hospital as a dependable place that has saved lives and provided comfort in difficult moments. The mix of praise and critique paints a nuanced portrait of a facility that can be a lifeline in emergencies and a place where patient experience can vary dramatically from one encounter to the next.
52 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Summersville Regional Medical Center in Summersville, WV is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment with fully furnished apartments for easy move-in.
Residents can enjoy a variety of amenities such as a beauty salon, gaming room, small library, and fitness room to stay active and engaged. They also have access to outdoor spaces including a garden and Wi-Fi/high-speed internet for staying connected with loved ones.
The care services at Summersville Regional Medical Center are designed to provide 24-hour support and assistance. The community offers activities of daily living assistance, medication management, and assistance with bathing, dressing, and transfers. They also provide diabetes diet management, special dietary restrictions, and meal preparation and service.
Residents can take part in various activities organized by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to help residents arrange transportation to nearby locations including doctors' appointments.
For added convenience, there are two cafes nearby along with several parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals all in close proximity to the community.
Summersville Regional Medical Center provides comprehensive care services in a comfortable and well-equipped environment that promotes independence and wellness for its residents.
Summersville Regional Medical Center is located at 400 Fairview Heights Road, Summersville, WV 26651 in Nicholas County, West Virginia
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