Putnam Center

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Putnam Center

300 Seville Rd, Hurricane, WV 25526

For more information about senior living options: (844) 490-3973

4.3 from 78 reviews
5 stars
61
4 stars
4
3 stars
0
2 stars
1
1 stars
12

Skilled Nursing Facility

Overall Review of Putnam Center

Pros

  • pro The staff at Putnam Center are warm, friendly, and genuinely caring.
  • pro Michelle Weatherholt remembered the family member by name and clearly explained LTC options, following up with additional resources.
  • pro The facility is clean, welcoming, and free of odors, with staff who greet visitors warmly.
  • pro CNAs like Rebekah go above and beyond to help residents.
  • pro The therapy team is exceptional, delivering attentive and effective care.
  • pro Families receive timely updates and clear communication that makes them feel part of the team.
  • pro The staff create a family-like atmosphere where patients feel supported and cared for.
  • pro Putnam Genesis Center staff are patient, attentive, and go the extra mile to ensure comfort and well-being.

Cons

  • pro A reviewer described the facility as horrible, saying their grandmother arrived able to walk and left unable to walk, with no rehab provided and even clothes and a blanket stolen.
  • pro Another reviewer said the care was negligent: the grandmother stayed less than 24 hours, call lights were not addressed promptly, and NAs were seen at a desk instead of helping.
  • pro A reviewer claimed neglect led to a mother's death after two weeks, with dehydration and kidney failure, and that staff threw away food and intimidated the family when questions were asked.
  • pro Another reviewer alleged their mother fell twice and was not notified, and guardianship and conservatorship were filed behind the family's back.
  • pro A reviewer stated the rehab facility was a total joke and that the family would not get better there.

Review

Putnam Center emerges in these accounts as a place that can feel like a lifeline to families navigating difficult transitions, while also being a source of serious concern for others whose experiences fell far short of what they needed. Taken together, the reviews paint a broad spectrum of impressions - from moments of exceptional warmth and professional care to deeply troubling allegations of neglect and mismanagement. The common thread is that people turn to Putnam Center in moments of vulnerability, and their experiences reflect a wide range of outcomes.

Several voices center on the extraordinary dedication of individual staff and the culture of responsiveness they encountered. One reviewer highlighted Michelle Weatherholt, the Director of Marketing and Admissions, as a standout. They described calling after hours about a long-term care solution for a family member, and receiving a callback the next day in which Michelle remembered the patient by name, explained LTC options, and took the initiative to reach out to the business on the family's behalf. The reviewer even noted receiving FAQ documents by text and a personal cell-number contact for follow-up questions - an experience described as a relief and exactly what was needed at that moment. This sentiment is echoed by others who describe daily, personal attention: visitors are greeted with smiles, the building feels clean and odor-free, and staff consistently ask after their well-being. The therapy program, too, earns praise for being effective and engaging, and several reviewers point to specific team members - Rebekah among the CNAs, Larissa, Tracy, Hannah, JC, and a reliable daily check-in from Michelle - as anchors of care. The sense of a supportive, almost family-like environment comes through strongly in these accounts, with many expressing gratitude for the care team's attentiveness and the reassurance it provided during difficult transitions.

Praise is also directed at the tangible daily experiences of residents. Reviewers describe therapy as "impressive" and the staff as genuine and compassionate toward both patients and their families. A recurring note is that the staff's warmth and professionalism help families feel heard and respected during what can be an anxious and uncertain time. For those families who are monitoring their loved ones' progress, there is a sense of peace of mind when communication is consistent and transparent, with regular updates and clear explanations of the care plan. In several stories, the care team's commitment helps transform what could be an overwhelming ordeal into a more manageable and hopeful experience.

Yet the picture is not uniformly positive. A number of reviews tell a starkly different narrative, detailing experiences that families found distressing and in some cases, dangerously inadequate. One account describes a grandmother who entered the facility able to walk and left unable to walk, with the reviewer insisting that no rehabilitation was performed and that the patient was left in bed with insufficient care. The complaint emphasizes unresolved call-light issues and a perception that nursing assistants were not addressing urgent needs promptly. This reviewer's conclusion is stark: "This place is a total joke of a rehab facility. Do not use this place, as you will not get better." The wording conveys a deep sense of betrayal and fear that essential rehabilitative work was not being done when it was most needed.

Another review centers on a short-term rehab stay that ended quickly in disappointment. The family describes a rapid discharge after less than 24 hours due to "negligent care," with failed assistance during essential activities such as using the restroom. The reviewer contrasts the expectation of attentive, timely care with the actual experience of unsatisfied call lights and insufficient help, leaving a lasting impression of unsafe or incomplete care during a vulnerable moment.

There are also profoundly distressing accusations surrounding patient outcomes and care during the COVID era. One reviewer recounts the death of their mother after a two-week stay, alleging that the patient could not feed herself, stand, or drink water without help, and that staff ignored or dismissed family concerns. The narrative accuses the staff of wasting untouched food, intimidating questions about care, and ultimately allowing dehydration and kidney failure to develop. The reviewer describes discovering the patient in a state of neglect, followed by an ER visit and a death soon after, and frames the facility as "filthy and depressing." These allegations are stark and troubling, painting a picture of distress that far exceeds what any family member would hope to experience in a loved one's care setting.

A separate, harrowing claim centers on guardianship and conservatorship proceedings. According to this reviewer, after a decline in mobility and a diagnosis of dementia, guardianship was pursued behind the family's back, effectively holding the patient "hostage" in the facility. The reviewer expresses profound concern about the lack of autonomy and the perception that decisions about the loved one's future were being made without appropriate family involvement, leaving the patient disconnected from her home and her usual life.

In a broader sense, these varied experiences underscore a central reality about Putnam Center: it can be a source of great comfort, reassurance, and practical support for many families who rely on its programs and staff as they navigate recovery, rehabilitation, or ongoing care. The strongest testimonials celebrate compassionate individuals, clear communication, and a teamwork-oriented environment where patients feel seen and valued. Conversely, for others, the facility becomes a place of fear and frustration - where gaps in care, inadequate rehabilitation efforts, delayed responses to needs, and questions about patient safety and dignity dominate the memory of the stay. The range of outcomes invites careful consideration by families evaluating care options, and it highlights the critical importance of ongoing staff training, effective oversight, and transparent, compassionate communication in long-term care and rehabilitation settings.

Ultimately, what stands out across these stories is the human element - the moments of connection, the comfort of reliable staff, and the relief of clear information on one hand, contrasted with the painful silence of neglect, delays, and perceived mistreatment on the other. The more positive accounts celebrate Putnam Center as a place where dedicated professionals can make a meaningful difference in a family's life, while the more severe accounts call for accountability and improvements in care delivery, safety, and family engagement. Taken together, they present a nuanced portrait of a facility that embodies both remarkable compassion and, in some instances, troubling failures, reminding readers that the quality of care often depends on the particular interactions, teams, and moments that define a patient's experience.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Yeager (20 miles away) Yeager (20 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Putnam Center in Hurricane, WV is an assisted living community that offers a wide range of amenities to ensure the comfort and convenience of its residents. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, a telephone, and a kitchenette. Housekeeping services are provided regularly to maintain cleanliness and order.

Residents can enjoy the beautiful outdoor space and garden area to relax and unwind. The community also offers on-site dining with special dietary restrictions taken into consideration, ensuring that all residents can enjoy delicious and nutritious meals.

Care services at the Putnam Center include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers for those who may need mobility support. The staff coordinates with health care providers to ensure that each resident's medical needs are met. Medication management is also provided to ensure that medications are taken correctly.

The well-being of residents is prioritized through a mental wellness program which focuses on promoting mental health and overall happiness. Special dietary restrictions are accommodated to cater to individual needs.

Transportation arrangements are made for medical appointments, ensuring that residents have easy access to necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, restaurants, places of worship, and physicians for added convenience.

At the Putnam Center in Hurricane, WV, residents can expect a comfortable and supportive environment where their needs are met while enjoying a variety of amenities and easy access to nearby amenities within the community.

Nearby Places of Interest

Located in Hurricane, West Virginia, this area offers a variety of amenities and services that cater to the needs of seniors. With Camc Teays Valley Hospital within close proximity, residents have access to quality healthcare facilities. In terms of dining options, there are several restaurants nearby such as FireSide Grille and Fat Patty's. Additionally, there are pharmacies like Walgreens and Kroger Pharmacy for easy access to medications. For recreational activities, residents can enjoy parks like Valley Park Splash Park and Eleanor Park. Overall, this part of Hurricane provides a convenient and welcoming environment for seniors looking to settle down in the area.

Hospitals

  • Camc Teays Valley Hospital (0.1 miles)
  • Best Medical Oxygen-HM Medical (6.4 miles)

Physicians

  • Manuel Molina MD (0.2 miles)
  • Emergi Care (0.4 miles)
  • Foot And Ankle Clinic (0.4 miles)
  • Johb B White III Podiatrist Dpm (0.4 miles)
  • Women's Health & Birth Center (0.4 miles)
  • Teays Valley Family Care (0.5 miles)
  • Dunbar Medical Associates (0.8 miles)

Restaurants

  • Teays Valley Subway (0.4 miles)
  • FireSide Grille (0.7 miles)
  • Fat Patty's (0.8 miles)
  • Tudor's Biscuit World (0.8 miles)
  • Five Guys Burgers & Fries (0.8 miles)
  • McDonald's (0.8 miles)
  • Penn Station East Coast Subs (0.8 miles)

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (0.6 miles)
  • St John Methodist Church (0.8 miles)
  • First Baptist Church of Hurricane (4.4 miles)
  • Eleanor Presbyterian (5.9 miles)
  • Eleanor Presbyterian Church (5.9 miles)
  • Robinson United Methodist Chur (6.3 miles)
  • First Culloden Missionary Baptist Church (6.5 miles)

Pharmacies

  • Walgreens (0.6 miles)
  • Fruth Pharmacy (0.8 miles)
  • Kroger Pharmacy (0.9 miles)
  • Fruth Pharmacy (3.6 miles)
  • Walgreens (3.8 miles)
  • Walmart Pharmacy (4 miles)
  • Walgreens (5.7 miles)

Cafes

  • Panera Bread (1.1 miles)
  • Starbucks (1.5 miles)
  • Coal River Coffee Company (7.7 miles)
  • Tim Hortons (7.8 miles)

Transportation

  • Enterprise Holdings (1.2 miles)
  • Alamo (2.6 miles)
  • U-Haul Neighborhood Dealer (5.9 miles)

Parks

  • Valley Park Splash Park (1.8 miles)
  • Valley Park (2.3 miles)
  • Eleanor Park (5.9 miles)

Theaters

  • Regal Nitro (8.6 miles)

Frequently Asked Questions

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Nearby Communities

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