Mercer Nursing And Rehabilitation Center
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1275 Southview Drive, Bluefield, WV 24701
For more information about senior living options: (844) 490-3973
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The facility has made great changes over the last two years and feels like a warm environment with amazing staff. The staff are on their toes the whole time, consistently meeting residents' needs. The physical therapy team is amazing and provides proactive support, even on bad days. Activities are fun, and residents receive helpful daily notes about activities and meals. The housekeeping staff is great, delivering thorough cleaning with friendly conversation. Nursing staff, physicians, and administration are all great, with staff introducing themselves to residents. The administrator is a good listener who will act on requests.
The CNAs would leave residents laying in diarrhea for an hour or more. The administrator would cover up residents' reports and have CNAs sign statements saying they were lying. The case worker would side with the administrator and dismiss residents' concerns. There was basically no one advocating for residents' voices; even the case worker interfered with staff. The CNAs were hateful and demeaning to residents. The nurses on duty did not care and ignored residents' concerns. Weekend access was restricted, leaving residents without help until Monday. The facility felt unprofessional and like an assembly line; staff were there for a paycheck and did not care about residents' well-being or dignity. There was an entire hall that smelled of urine; fecal matter on door frames and light switches left for a long time.Mercer Healthcare Center, as described by residents and their families, presents a portrait of jarring contrasts. Some voices tell of a warm, caring environment where staff are attentive, friendly, and engaged, while others recount terrifying lapses in care that verge on neglect. Across the reviews, the facility is portrayed as a place where progress has happened in some wings and on some days, but where deeply troubling experiences have left lasting fear and anger in others. Taken together, the accounts suggest that the quality of care at Mercer is not uniform and can swing dramatically depending on who is on duty, when, and how the administration responds.
A number of reviews describe harrowing scenarios that left residents feeling ignored, dehumanized, or unsafe. One resident recalls being left in diarrhea for an hour or more, with the administrator allegedly covering up the issue and directing CNAs to write statements that the resident was lying. The same review paints a picture of a system where the case worker follows the administrator's lead, making it feel as if there is no independent voice for the patient. The ombudsman was involved in some cases, but the administrator and caseworker were said to challenge or dismiss the resident's claims by pointing to "documentation from CNAs" as proof of dishonesty. The sentiment in these accounts is that the resident's voice is routinely minimized, and staff who should be advocating for safety instead become barriers to truth-telling. Other stories describe a culture where telling nurses or frontline staff about problems was futile because they "didn't care," and where weekends were effectively unmonitored, leaving families to wait until Monday for any real attention.
The most extreme negative reports include parallel scenes of unsanitary conditions and dangerous lapses in care. One review mentions an entire hall that "reeked of urine," with a room where fecal matter was visible on door frames and light switches for an extended period. The fear expressed in these accounts is palpable: family members worry about medical errors, missed medications, or delayed assistance that could have life-altering consequences. There are also specific horror stories of patients being found unresponsive, of medications being mishandled or administered incorrectly, and of a perception that administration prioritizes appearances or paperwork over patient safety. In some cases, families feel the facility is understaffed, undertrained, and overly reliant on sedation to cover staffing gaps, a charge that compounds concerns about dignity and well-being.
Amid the darker experiences, some reviewers acknowledge meaningful improvements over time. A recurring thread is that "over the last two years this place has made some great changes," turning into a warmer environment staffed by people who genuinely try to meet residents' needs. Positive comments highlight dedicated physical therapy (PT) teams that go the extra mile, with therapists visiting rooms to lead exercises for residents who are having bad days. The daily communications - like a printed schedule of activities and meals for each day - are praised as a thoughtful touch that helps residents participate in life on their own terms. Family members emphasize that many staff members are friendly, attentive, and respectful, with introductions and ongoing efforts to know who to ask for what when questions arise. The courtyard, the new chef, and the general sense that staff are on their feet all day are cited as concrete improvements that have made the experience more humane and engaging for many residents.
Even within the chorus of praise, there are cautions about inconsistency and how experiences can vary from day to day or shift to shift. A number of reviews express that individual staff members are the bright spots - names like Sky, Julie, Courtney, Ashley, Lisa, Karen, Kellie, Allie, Josh, and others appear in appreciation notes for their empathy, competence, and willingness to go the extra mile. Yet other postings warn families to "not send ya family here," arguing that a sizable portion of the staff seem to be in it for a paycheck rather than patient care, with reports of long delays in basic tasks like showers, assistance with mobility, or even administration of routine medications. The tension between these two experiences - compassionate care on one hand and disengaged or overwhelmed staff on the other - creates a complex, sometimes painful picture of the facility.
The reviews also reveal a tension around administration and oversight. Some posts describe a well-regarded administrator who is described as a good listener who acts on families' requests, defusing tensions and creating a sense of partnership with loved ones. In contrast, other accounts portray a facility where weekend operations shut down and where families feel they must fight to be heard. There are admissions of miscommunication about medication timing, including claims of double dosing, and promises of investigations that do not always lead to timely or transparent follow-up. Taken together, these narratives suggest that administrative leadership can be a source of trust and relief for some, while for others it remains a source of frustration and fear that concerns go unaddressed.
In sum, the body of experiences at Mercer Healthcare Center reads as a complex mosaic: some residents and families report compassionate, responsive care that supports dignity, autonomy, and meaningful activity; others recount frightening neglect, disrespect, and dangerous lapses that erode trust and safety. The facility appears to have made tangible improvements in certain wings and with certain staff, fostering a warmer atmosphere and a more engaged approach to care, while still being haunted by older patterns of under-staffing, sluggish response times, and perceived manipulation or minimization of patient voices. For prospective families and residents, the enduring takeaway is that care quality at Mercer is highly variable and that careful, in-person evaluation, ongoing oversight, and clear channels for reporting concerns are essential to protect well-being and dignity.
103 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Mercer Nursing And Rehabilitation Center in Bluefield, WV is a vibrant and well-equipped assisted living community. With a wide range of amenities and care services, it provides a comfortable and enriching environment for residents.
The community offers a variety of amenities to cater to the needs and preferences of its residents. These amenities include a beauty salon for grooming and pampering, cable or satellite TV for entertainment, a computer center for staying connected, and a fitness room for physical exercise. Additionally, there is a gaming room, small library, outdoor space, and Wi-Fi/high-speed internet access available. Residents can enjoy delicious meals in the dining room with restaurant-style dining or utilize the kitchenette if they prefer to cook for themselves.
Care services provided at Mercer Nursing And Rehabilitation Center are extensive and aim to meet all residents' healthcare needs. There is 24-hour call system and supervision to ensure safety and support at all times. The staff assists with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure that residents receive their medications on time. Special dietary restrictions are accommodated through diabetes diet plans and special meal preparation.
In terms of activities, the community offers various options to keep residents engaged and entertained. Concierge services take care of their needs while fitness programs promote physical wellness. Planned day trips allow residents to explore nearby attractions, while resident-run activities provide an opportunity for socializing within the community. Additionally, there are scheduled daily activities that cater to different interests.
Mercer Nursing And Rehabilitation Center boasts convenient proximity to several essential establishments in the area. With cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals nearby, residents have easy access to various amenities outside the community.
Overall, Mercer Nursing And Rehabilitation Center provides comprehensive care services coupled with an array of amenities in a warm and engaging setting.
Mercer Nursing And Rehabilitation Center is located at 1275 Southview Drive, Bluefield, WV 24701 in Mercer County, West Virginia
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