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2.9 from 45 reviews
5 stars
17
4 stars
5
3 stars
1
2 stars
2
1 stars
20
Overall Review of Mercer Nursing And Rehabilitation Center
common11 reviews mention this
Facility cleanliness stands out
Many residents and families describe a very clean building.
Several reviews emphasize cleanliness, from a “very clean” facility and well-maintained building grounds to housekeeping that does detailed cleaning. A few residents and families also point to hygiene-support practices like fresh clothing and scheduled bathing. There are also negative reports about unpleasant odors and neglected hygiene at times, which suggests cleanliness experiences can vary by unit or staffing.
common15 reviews mention this
Staff care and communication
Residents’ families consistently describe caring, professional staff.
Across many reviews, families describe staff who are polite, caring, and responsive—often staying in contact about care needs and answering questions. Multiple reviewers also highlight professionalism and teamwork across nurses, CNAs, therapists, and support staff. That said, some reviews sharply disagree, describing delayed response to needs, poor communication on weekends, or staff that residents felt didn’t advocate for them.
differentiator6 reviews mention this
Therapy helps during rehab
Physical and speech therapy are repeatedly described as active and helpful.
Residents and families mention physical therapy and rehabilitation as a meaningful part of the stay, including help exercising injuries and supporting mobility after falls or surgery. Several reviews also describe speech therapy evaluation and ongoing work for swallowing and speaking after a stroke. In the negative reviews, a recurring concern is that care support—such as getting to therapy—can be inconsistent, which affects how much residents benefit during rehab.
common5 reviews mention this
Food quality and meal support
Food is described as decent, with support for special needs.
Several reviews describe meals as “decent” or positive overall, and they mention staff working to accommodate preferences like coffee and juice during the day. Reviews also describe meal adjustments tied to swallowing and special dietary needs, and mention snacks or beverages being brought in. A few negative reviews criticize missed meals or problems around feeding and medication timing, suggesting dining and assistance can be impacted by staffing.
common4 reviews mention this
Activities and time outdoors
Residents often report regular activities and enjoyable daily options.
Multiple families describe plenty of daily activities, including resident participation and planned entertainment, with some residents enjoying the courtyard. One review notes that residents can get daily schedules for activities and meals, which helped manage what they wanted to do. On the downside, some critical reviews focus less on activities and more on neglected day-to-day needs, making it harder for residents to benefit from the programming consistently.
caveat5 reviews mention this
Staffing and medication concerns
Some reviews raise concerns about understaffing and medication delays.
A recurring negative theme is that staffing and follow-through can fall short, including reports of delayed help when residents request bathroom assistance and long waits for pain medication. Other reviews describe medication problems, including incorrect dosing and not receiving medication when expected. There are also claims of neglected hygiene or care needs for longer stretches, which together point to variability in day-to-day reliability.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
103 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Blaydes Clinic Optical (0.2 miles)
Dr Jeffrey T Gee (0.4 miles)
Community Radiology (0.9 miles)
Community Radiology of Virginia (0.9 miles)
Javed Cardiac Center Pillc (0.9 miles)
Taylor Optical Co (1 miles)
Hanger Clinic: Prosthetics & Orthotics (1 miles)
Hospitals
St Luke's Hospital (0.5 miles)
Bluefield Regional Medical Center (1.1 miles)
Restaurants
David's At The Club (0.6 miles)
Domino's Pizza (1 miles)
Wendy's (1.5 miles)
Applebee's (1.5 miles)
Hardee's (1.6 miles)
Smokers of The Two Virginias (1.6 miles)
Captain D's (1.7 miles)
Places of Worship
Congregation Ahavath Sholom (0.7 miles)
Southern Baptist Convention (0.9 miles)
Bible Baptist Church (1 miles)
Greater Tabernacle of Faith Apostolic Church (1.2 miles)
First Presbyterian Church (1.7 miles)
First Church of God-Anderson Indiana Affiliate (2.8 miles)
Palliative home care focuses on improving the quality of life for individuals with serious illnesses by providing comfort, symptom management, and emotional support in their own homes. This approach includes personalized care plans, regular assessments, and resources for family caregivers, all while prioritizing person-centered treatment that aligns with patients' goals.
Skilled nursing facilities (SNFs) provide high-level medical care and rehabilitation for short-term recovery, typically covered by Medicare after hospitalization, while nursing homes focus on ongoing custodial care for chronic conditions, mainly funded by Medicaid or private payments. The staffing and regulatory structures differ significantly between the two, necessitating clarity for families in choosing appropriate long-term care options.
Nursing home care costs in the U.S. vary significantly based on location, level of care, and amenities, with private room prices ranging from approximately $6,700 to over $30,000 monthly. Families need to explore various payment options and conduct thorough research to manage these expenses effectively.
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103 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
24/7 supervision and mental wellness program with diabetic care
Comprehensive Insights into Palliative Home Care: What It Is and What to Expect
Skilled Nursing Facilities vs. Nursing Homes: Making Sense of the Differences
A Detailed Examination of Nursing Home Costs Across the U.S.