Princeton Center Llc

Pros

• The caregivers are like family: they are caring, attentive, and knowledgeable.
• Staff at all levels - from custodians to management - exhibit care and compassion for every resident and visitor.
• The meals are wonderful.
• The staff work together like a finely tuned machine from management to laundry, CNAs, and kitchen staff.
• They care deeply about the residents, and it clearly shows.
• The facility is clean, well staffed, and the administration is very helpful.
• There are views of Glenwood Park with trails, fishing, paddle boating, and picnic areas, and the premises include miniature golf and two playgrounds.

Cons

• The facility is described as horrific, with particular criticism aimed at a social worker named Christina.
• The reviewers claim staff do not take care of residents' family members.
• The place is alleged to be understaffed and poorly operated, with claims of a resident overdosed and later choking to death.
• The meals are described as cold and of very low quality, with only a couple of overworked kitchen staff heating prepackaged food.
• A family member reported that when they called, staff did not answer, making it hard to contact their loved one.
• The facility is portrayed as understaffed and poorly operated with no air conditioning in health care.
• A review notes the facility, under new ownership, was rated at the bottom of the list.
• There is a complaint that employees were seen smoking on campus despite a "Smoke Free Campus" sign, suggesting policy violations.

Review

A chorus of praise runs through several of these reviews, painting a picture of Glenwood nursing home as a place where care and compassion are palpable in everyday moments. Multiple writers describe the staff as if they were family - caring, attentive, and knowledgeable. They emphasize a sense of teamwork that seems to tie everyone together, from management to the laundry and kitchen teams, creating an impression of a well-coordinated operation. In these accounts, the residents appear to benefit from meals that are described as wonderful, and many families feel that their loved ones are treated with genuine kindness and respect. For some reviewers, the facility feels like a safe, supportive home environment, and they speak highly of the care their relatives receive, noting that the atmosphere is marked by warmth and a shared commitment to residents' well?being.

Yet, alongside the praise, there are strong cautions and pointed criticisms from other voices. One reviewer highlights a troubling inconsistency between the facility's stated policy and what was observed in practice. Even though a prominent sign declares the campus "Smoke Free Campus," the reviewer recounts seeing several workers near the dumpster smoking and later near the sidewalk by the parking lot. The post creates the impression that smoking occurs openly and that the sign's presence is undermined by what is described as a lack of enforcement. The reviewer conveys frustration and even a threat to document the behavior with photographs, underscoring a broader concern about adherence to health and safety standards on the campus.

Another negative entry singles out a social worker by name, Christina, and describes the overall experience as horrific. The language here is stark, with a strong claim that the reviewer would give negative stars if possible. This account emphasizes a perception that the care - or perhaps the responsiveness - to the reviewer's family member was lacking, casting doubt on the level of support provided by certain staff members and suggesting that not all interactions within the facility meet the expectations of families seeking help and reassurance.

Food quality and kitchen staffing are additional focal points for criticism. A dated review from February 2020 paints a bleak picture: cold, mostly raw hamburgers and hard, cold fries served to residents, described as below the standard expected even for elementary school meals. The writer attributes this to a small, overworked kitchen staff relying on prepackaged foods, with minimal time for preparation and cleanup. The implication is that residents' meals are not only unappealing but also reflective of broader staffing challenges and systemic constraints within the kitchen operations.

Communication difficulties and perceived neglect also appear in another negative account. The reviewer describes a family member who was in the facility and alleges that attempts to contact her were thwarted - calls were not returned, and the family felt unable to reach her for extended periods. The reviewer expresses a view that the facility disregarded urgent needs, including hospital visits, and posits that the place should not continue to operate if it is unable to maintain reliable communication and timely care for loved ones in distress.

A particularly alarming set of statements centers on a long, cautionary narrative alleging serious patient harms and mismanagement. The reviewer recounts personal family history involving a mother who died at a Glenwood facility in 2009, initially described as a nice place with a top rating. The account then shifts to experiences in 2015 involving a brother admitted to the same facility under different ownership and allegedly rated very poorly. The reviewer asserts that the brother was overdosed, later choked, and hospitalized for severe health issues, including a bed sore. The narrative accuses the facility of being understaffed and poorly operated, even citing a lack of air conditioning as part of the critique. These are presented as firsthand warnings for others who might consider placing loved ones there, urging prospective families to exercise extreme caution.

On a more reassuring note, one review closes with a contrasting image of Glenwood that emphasizes cleanliness and adequate staffing. The writer describes an administration that is helpful and responsive to residents' needs, and notes that the facility offers a mix of semi-private and private rooms. The surroundings are highlighted as a pleasant feature, with views of Glenwood Park's recreation area, including trails, fishing, paddle boating, picnic areas, and playgrounds. The review also mentions a park-wide policy about alcohol, specifically a prohibition against alcohol in the park areas, which some readers might interpret as part of a broader emphasis on safety and family-friendly surroundings.

Taken together, the reviews present a broad spectrum of experiences at Glenwood. For some families, the facility is a place of genuine warmth, professional teamwork, and satisfying meals, where staff across roles show consistent care for residents and their visitors. For others, serious concerns loom large: observed rule-breaking around smoking, allegations of neglect and ineffective communication, troubling reports of food quality and staffing pressures, and a chilling caution about past tragedies and possible improper oversight. The differing perspectives suggest a complex environment in which the quality of care may vary by interaction, staff member, or moment in time, leaving prospective families with a mixture of hopeful impressions and grave warnings to weigh as they consider their options.

This part of Princeton, West Virginia offers a range of amenities and services that may be attractive to seniors looking for a comfortable and convenient lifestyle. With multiple restaurants, pharmacies, physicians, and places of worship within a few miles, residents have easy access to essential needs. The presence of two reputable hospitals in close proximity provides peace of mind in case of any medical emergencies. Additionally, the availability of transportation options such as bus shelters and U-Haul facilities can make getting around town or moving easier. For leisure activities, there are parks and cafes nearby for relaxation and socializing. Overall, this area provides a well-rounded environment for senior living with a variety of conveniences at hand.

Restaurants

• Valley Country Restaurant (1.8 miles)
• Valley Country Restaurant (1.8 miles)
• Mitchems Music Barn Cafe (2.6 miles)
• Slice Italian Beef & Pizza (2.7 miles)
• McDonald's (3.3 miles)
• Arby's (3.5 miles)
• Bojangles' Famous Chicken 'n Biscuits (5.5 miles)

Places of Worship

• Ceres Baptist Church (2.1 miles)
• Voice Of Calvary Baptist Church (2.3 miles)
• Landmark Church Of God (2.7 miles)
• First Christian Church (4 miles)
• Sacred Heart Catholic Church (4.1 miles)
• Southern Baptist Convention (4.5 miles)
• Wright Mountain Independent Baptist Church (4.9 miles)

Physicians

• New Hope Family Practice (2.1 miles)
• Dr Peters' Office (2.1 miles)
• Mercer County Health Department (2.2 miles)
• Orthopaedic Center of The Virginias (2.3 miles)
• Princeton Audiology Clinic (2.3 miles)
• Blue Ridge Internal Medicine (2.4 miles)
• Princeton Family Health Care (2.6 miles)

Transportation

• Bus Shelter (2.8 miles)
• U-Haul Moving & Storage (4.9 miles)
• U-Haul Neighborhood Dealer (5.1 miles)
• Norfolk Southern Pocahontas Division Headquarters (5.8 miles)
• Norfolk Southern (5.8 miles)
• Bluefield Airport (6 miles)
• Ryder (6.7 miles)

Pharmacies

• Hickman's Pharmacy (2.8 miles)
• Four Seasons Pharmacy (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Marc's Pharmacy (4.3 miles)
• Hickman's Drug Store (4.8 miles)
• Walmart Pharmacy (6.2 miles)

Hospitals

• Princeton Community Hospital (3.7 miles)
• Princeton Community Hospital (3.8 miles)
• Princeton Community Hospital (4.2 miles)
• Bluefield Regional Medical Center (7.2 miles)
• St Luke's Hospital (7.8 miles)

Parks

• Glenwood Recreational Park (4.5 miles)
• Bluefield Recreation Department (7.6 miles)

Cafes

• Starbucks (5.9 miles)
• Geminellis Bistro (6.2 miles)