University Place Rehabilitation Center
Save5520 Bridgeport Way West, University Place, WA 98467
For more information about senior living options: (844) 490-3973
Across the many voices sharing experiences from this facility, there is a clear throughline: the care can be exceptional, and the people who work there often make a real difference in residents' lives. Families repeatedly highlight the kindness, attentiveness, and professionalism of the staff, from the front-line aides to the nurse practitioners and the therapy teams. On the 100 hall in particular, several aides stand out for their warmth and attentiveness - Isaac, Natalia, Essie, and David consistently go above and beyond in their interactions with residents. Nurses Andrew and Stacey are repeatedly described as wonderful and caring, and the activity department is praised for continually going above and beyond to engage residents. Even when overall feedback turns toward areas of improvement, the compassion shown by many team members remains a unifying positive theme. The admissions process, the housekeeping and dining teams, and the day-to-day support all contribute to a sense that this is a place where people care deeply about residents' well-being, with many families expressing that they would recommend the facility to others.
Yet the reviews also reveal that experiences can be mixed, especially during difficult health journeys. One family member's father faced significant health challenges and ultimately passed away, and while the facility could accommodate him, they felt the medical providers often spoke in a way that felt clinical rather than empathetic. The decision-making process around hospice and end-of-life care proved overwhelming, with families hoping for guidance and companionship rather than a purely procedural approach. After the father's passing, there was little nuanced follow-up or condolence offered by most of the staff, though one nurse did reach out and offer some reassurance. This reflects a broader tension some families perceive: the strain of managing complex medical needs and emotions without always feeling anchored by a steady, compassionate presence from every provider.
In contrast, several testimonials center on positive rehab and ongoing care. One family member's 91-year-old mother arrived apprehensive about rehab but soon felt welcomed, cared for, and happy thanks to the staff. They specifically call out the admissions team, the charge nurse, the nurse practitioner, the physical therapy team, and both day and night shift personnel as making a meaningful difference. The sense of progress and reassurance about the rehab journey is a common thread, with families noting timely responses to concerns and a supportive therapeutic environment. Another reviewer, whose mother is currently in rehab with a goal of going home within three weeks, found the staff responsive and attentive, with occupational and physical therapy teams providing encouragement and practical assistance. While the food may not be universally described as superb, there is acknowledgment that there are still meal options available, and the care teams succeed in addressing concerns promptly.
There are, however, more pointed negative experiences voiced as well. A reviewer harshly criticized the facility, describing it as a place that should be shut down due to rude and disrespectful treatment of patients and families, poor air conditioning, long response times, and shocking neglect such as a patient sitting in feces for an extended period. This account also described multiple documented state-level complaints and an overall impression of poor care, including subpar meals and a lack of urgency. It is important to note the presence of such strong dissent alongside many glowing reviews, as it highlights the variability in experiences and the critical importance of ongoing quality improvement and accountability.
Amid the mix of praise and criticism, there are heartfelt tributes to staff who have clearly touched families deeply. One family member celebrates an uncle who received extraordinary care and comfort, naming a nurse who went above and beyond and a supportive social service team that helped navigate recovery. The therapy department is highlighted for its effectiveness in supporting recovery, and there is gratitude for the overall compassion and professionalism of the team. In another lengthy narrative, a patient describes recovering from a serious infection with the help of numerous individual staff members - nurses, aides, therapists, and administrative personnel - whose kindness, organization, and efficiency stood out. The author lists many names who made a difference, emphasizing how a broad network of caring professionals contributed to recovery and a sense of safety and community within the facility.
Beyond individual praise, several reviews emphasize the facility's operations and the staff's willingness to help with practical, day-to-day needs. Families frequently commend how the team handles appointments, transportation, and coordination of medical care, in addition to direct resident care. The social work and admissions teams receive specific shoutouts for their responsiveness and helpfulness during challenging times, with several reviewers acknowledging that these staff members provided clarity, answered questions thoroughly, and helped families feel more secure about the care plan. One reviewer in particular lauds a handful of specific admissions staff and social workers for their exceptional service and for guiding the family through questions about care quality and logistics with patience and clarity.
Food quality appears as a recurring point of both praise and critique. Several comments note that meals can be well-received and even described as delicious at times, with some reviewers mentioning alternate meal options that help meet differing preferences. Others describe meals as less appealing or sometimes cold, and a few reviewers express frustration with food quality as a barrier to recovery or overall satisfaction. The inconsistency of dining experiences mirrors the broader pattern in the reviews: strong, compassionate care can coexist with operational and culinary shortcomings that affect residents' daily comfort.
Across these varied experiences, a consistent thread is the impact of individual caregivers - nurses, aides, therapists, social workers, and admissions staff - on the tone and quality of care. Names like Ava, Darrin, Alicia, Heidi, Juliette B, Camille, Karen, CeCe, Soliman, Milde, Lucy, Mary, Helen, Phillip, Winnie, Maryanne, Daren, Richard, Tony, Kim, and Lisa appear repeatedly as standout contributors to residents' well-being and to families' sense of reassurance. Ava, in particular, is praised for reliability and communication, with admissions staff repeatedly credited for making the transition smoother and more transparent. While not every encounter meets expectations, the breadth of gratitude toward numerous team members underscores a general appreciation for a facility where notable clinicians and caregivers strive to balance clinical care with genuine compassion.
In sum, the facility emerges as a place of real strength and real challenges. Many families speak highly of the staff's kindness, the attentive care on the floors, the robust therapy teams, and the responsiveness of admissions and social services. They also acknowledge the emotional and logistical complexities of caregiving, especially during end-of-life decisions, and they call for more consistent empathy and communication from all providers. The overarching message is one of hope and trust in a team that, for many residents, makes a meaningful difference every day, even as some experiences reveal opportunities for improvement in areas like empathy, contingency planning, and consistent dining quality. For families navigating difficult health journeys, the facility is described as a place with good people who care deeply, a place where advocacy, clear communication, and ongoing attention to residents' emotional needs can make all the difference.
University Place Rehabilitation Center is a vibrant and welcoming assisted living community located in University Place, WA. Our goal is to provide a comfortable and enriching environment for our residents, ensuring that they have access to all the amenities and care services they need to live a fulfilling life.
Our community offers a wide range of amenities to enhance the daily lives of our residents. For those looking to relax and be pampered, we have an on-site beauty salon where they can get their hair styled or enjoy other beauty treatments. Residents can also enjoy their favorite TV shows or movies with our cable or satellite TV services. We offer community-operated transportation for easy access to nearby destinations, along with transportation arrangements for non-medical purposes.
For those who love technology or need access to it, we have a computer center equipped with internet access. This allows residents to stay connected with loved ones through email or social media platforms. Our dining room provides restaurant-style dining experiences where our residents can savor delicious meals prepared by our skilled chefs.
To promote physical fitness, we have a fitness room where residents can engage in exercise programs tailored to their abilities. Residents can also unwind and socialize in our gaming room or outdoor spaces such as gardens. We provide housekeeping services so that residents can focus on enjoying their time rather than worrying about chores.
Our care services are designed to meet the individual needs of each resident. With 24-hour call systems and supervision, assistance is always available whenever it is needed. Our compassionate staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and provide diabetes diets as required.
Mental wellness is important to us, so we have developed programs specifically focused on promoting mental well-being among our residents. We understand that dietary restrictions may exist for some individuals, which is why we accommodate special dietary requirements.
We believe in providing opportunities for social engagement, which is why we offer concierge services to arrange various activities for our residents. This includes fitness programs, planned day trips, and scheduled daily activities. Residents also have the opportunity to participate in resident-run activities, fostering a sense of community and camaraderie.
Our location is convenient with nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals. This ensures that our residents have easy access to essential amenities and healthcare services.
At University Place Rehabilitation Center, we strive to create a warm and nurturing environment where our residents can thrive physically, mentally, and socially. With our comprehensive amenities and care services, we aim to provide a comfortable and fulfilling assisted living experience for all.
University Place Rehabilitation Center is located at 5520 Bridgeport Way West, University Place, WA 98467 in Pierce County, Washington
University Place Rehabilitation Center on seniors.fyi includes 11 photos including images showing landscaping, interior, nature, outdoors, waiting area, building, bright lighting, lobby, and more.
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