The Village Senior Living

Pros

• The recent management changes and building remodel have significantly improved the quality of care and services at The Village Senior Living.
• Residents appreciate the new chef and now look forward to their meals, which have been greatly enhanced.
• The activities director is highly regarded for ensuring residents are engaged and involved in various activities.
• Many staff members are described as caring and dedicated, making a positive impact on residents’ lives.
• Families feel more at ease regarding their loved one's well-being since the improvements have been made in the facility.
• The atmosphere at The Village is now described as welcoming, with residents enjoying social gatherings and activities despite initial reluctance to move in.
• Residents benefit from organized transportation to appointments, providing convenience for families.

Cons

• The care received at The Village Senior Living was negligent, with residents not receiving proper attention and basic hygiene needs being ignored.
• There were significant issues with medication management, resulting in missed and missing medications for residents.
• The facility's staff was frequently understaffed, leading to delayed responses to resident needs and overall inadequate care.
• Residents were often found wandering the halls lost, indicating a lack of supervision and support.
• Complaints about poor hygiene practices included unclean bedding and reused towels without washing.
• Personal belongings, including jewelry, went missing during the stay of residents.
• Communication from administration regarding concerns was lacking, leaving family members feeling unheard and unsupported.
• Despite there being a remodel and new management, some residents still expressed dissatisfaction with the quality of food served at meals.
• Family members experienced difficulties accessing the facility after hours, raising safety concerns regarding emergency situations.
• Residents warned potential newcomers against moving into the community due to staffing shortages and ongoing issues within the facility.

Review

The Village Senior Living facility has garnered a mixed bag of reviews, highlighting both commendable aspects and serious concerns regarding its care quality and management. On one hand, many residents and their families have expressed satisfaction with the serene environment that the Village provides. Reviewers appreciated the calming atmosphere, noting that it is spacious enough to avoid feeling cramped—a boon for any senior living community. Many families have found solace in knowing that their loved ones are being taken care of, particularly with transportation to appointments and assistance from caretakers.

However, underlying these positive sentiments are significant complaints regarding staffing issues and the overall quality of care. A recurring theme among several reviewers is a consistent shortage of staff, particularly in the kitchen and caregiving departments. One reviewer described a distressing experience involving their mother’s stay at The Village from late July to August 2023, which included accounts of negligence such as missed medication, unassisted showers over three weeks, unchanged clothing, and missing personal items including jewelry. Such incidents raise alarms about the adequacy of training for staff members and highlight potential risks related to resident safety.

Despite some reviewers applauding improvements under new management—specifically mentioning better service culture since a director change—others remain skeptical about whether substantive changes have been implemented effectively. This skepticism was further fueled by reports of discrepancies in medical administration records (MAR) which suggested lapses in proper medication distribution leading to missed doses for residents when they were most vulnerable. Moreover, multiple individuals noted poor sanitation practices; instances included slow responses to hygiene requests and unclean bedding even after they had raised concerns.

Conversely, there are families who report positive experiences following renovations at The Village. Many stated that after recent updates were made to the facility—including major remodeling efforts—the overall conditions improved significantly. Residents now enjoy enhanced amenities and activities designed to engage them socially while also fostering an environment conducive to recovery or maintenance of health. Families expressed relief at seeing their loved ones happy again—especially those who initially resisted moving into assisted living but later thrived with newfound companionship.

Food quality seems another critical point where perspectives differ sharply among residents' families. Some individuals note tremendous strides made by new culinary staff resulting in meals that rival those found in restaurants; others criticize dinner options as unsatisfactory enough that sandwiches become necessary substitutes on numerous occasions. This division illustrates how crucial dining experiences can impact residents' overall contentment within a facility designed for long-term living situations.

Amidst these varied reviews lies a crucial understanding: while The Village may provide excellent amenities and engage profoundly with certain residents through activities led by compassionate staff members—issues of consistency across care delivery remain pressing concerns demanding attention from management's higher echelons ahead of regulatory oversight interventions or possible repercussions stemming from complaints lodged with relevant authorities.

In conclusion, if you are considering a transition into The Village Senior Living for yourself or your loved one, it is imperative that careful consideration be given not only to firsthand testimonials but also continuous monitoring during residency periods regarding care protocols followed diligently by caregivers on all shifts present throughout daily life routines within this facility's boundaries; thus ensuring every resident receives adequate support tailored towards meeting individualized needs while also promoting their dignity throughout arduous journeys defined overwhelmingly by age-related challenges faced each day encountered therein.

This area of Tacoma, Washington offers a convenient and diverse array of amenities for seniors looking to settle in the area. With several physicians' offices nearby, including Cascade Eye & Skin Centers and Puget Sound Neurology, residents have easy access to medical care. There are also various dining options such as Moctezuma's Mexican Restaurant & Tequila Bar and Dawson's Bar & Grill for enjoyable meals out. Additionally, pharmacies like Walmart Pharmacy and Walgreens are within close proximity, ensuring easy access to medications. The parks in the area provide opportunities for outdoor recreation and relaxation, while cafes like Starbucks and Panera Bread offer cozy spots for social gatherings. Nearby hospitals include MultiCare and Group Health Cooperative for any healthcare needs that may arise. Options for entertainment include theaters like AMC Lakewood Mall 12 and Grand Cinema, while places of worship like Christ Episcopal Church cater to spiritual needs. Overall, this neighborhood in Tacoma provides a well-rounded environment with convenient services for seniors looking to enjoy their golden years in a vibrant community.

Physicians

• Maureen A. Mooney, MD (0.6 miles)
• Cascade Eye & Skin Centers, PC (0.6 miles)
• Puget Sound Neurology (1.3 miles)
• Spine Institute Northwest (1.3 miles)
• Franciscan Medical Clinic - University Place (1.4 miles)
• Olsen & Associates (1.5 miles)
• Liu Beth Beth Liu Md Lakewood (1.7 miles)

Restaurants

• Moctezuma's Mexican Restaurant & Tequila Bar (0.9 miles)
• Dawson's Bar & Grill (1.2 miles)
• Hans's Place (1.5 miles)
• McDonald's (1.5 miles)
• BJ's Restaurant & Brewhouse (1.7 miles)
• Wendy's (1.8 miles)
• Ale House Pub & Eatery (2 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• Fred Meyer Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Pharmacy Compounding Solutions (1.9 miles)
• Good Neighbor Pharmacy (2.2 miles)

Parks

• Conservation Park (1.6 miles)
• Sheridan Park (2.9 miles)
• Chambers Bay Park Playground (3 miles)
• Titlow Park (3.1 miles)
• Ft. Steilacoom Park (3.8 miles)
• Kandle Park (3.8 miles)
• Fort Steilacoom Off-Leash Dog Park (3.9 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (1.9 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Alfred's Cafe (4 miles)

Hospitals

• MultiCare (2.2 miles)
• Child Study & Treatment Center (3.4 miles)
• MultiCare Regional Cancer Center - Tacoma (3.8 miles)
• Group Health Cooperative (4 miles)

Theaters

• AMC Lakewood Mall 12 (3.7 miles)
• Grand Cinema (4.1 miles)

Places of Worship

• Christ Episcopal Church (3.9 miles)