Heartwood Extended Healthcare

Pros

• The new administration at Heartwood EC has significantly improved the overall experience for patients, leading to better food and more engaged staff.
• Patients feel listened to and valued, as leadership takes the time to address their concerns personally.
• The facilities are clean, well-decorated, and provide ample space for comfort.
• Staff members are friendly, professional, caring, and skilled in their roles.
• Activities are regularly scheduled for residents, promoting social interaction and engagement.
• Meals offer a variety of choices, with many residents expressing satisfaction with the food quality.
• The therapy provided is effective and beneficial for recovery.
• Heartwood is independently owned with on-site management that fosters a warm atmosphere among staff and residents.
• Family members appreciate the proactive communication from staff regarding their loved ones' care and progress.
• Previous residents have expressed a willingness to return or recommend Heartwood based on positive past experiences.

Cons

• Some staff members at Heartwood seem to show low compassion for patients, leading to feelings of being a burden among residents.
• There have been frequent complaints about the mishandling of simple tasks that can overwhelm family members.
• A patient experienced distress due to delays in receiving attention from staff, which negatively impacted their well-being.
• Food options were occasionally unsuitable for patients, indicating a lapse in dietary management.
• There are concerns about the overall mental and physical health of residents due to inadequate care at times.
• The additional costs for services like telephones and TVs were not clearly communicated, leading to dissatisfaction with transparency regarding expenses.

Review

Heartwood Extended Care (EC) has been a focal point for family members seeking quality rehabilitation and care for their loved ones in need. Reviews from various perspectives reveal a complex yet hopeful transformation of the facility over the years, highlighting both positive experiences and ongoing challenges that families face in such environments. Overall, opinions vary but suggest significant changes have occurred, particularly with new administration recently taking charge.

A notable theme arises from patients’ and family members’ experiences reflecting on the competence and engagement of staff. For instance, one review praises the “competent and caring” staff, alongside clean facilities and spacious accommodations. The reviewer notes how their original dissatisfaction—stemming from poor food quality, indifference in patient care, and lack of accountability—has shifted to a more favorable impression under new leadership. This change is attributed to an administrator who prioritizes engagement with patients' needs and problem-solving directly, an approach that has reportedly cultivated better communication between higher management and residents.

Contrasting these positive remarks are accounts expressing deep concerns about patient care. One reviewer outright cautions against sending family members to Heartwood EC due to serious complaints about staff compassion and responsiveness. They describe distressing instances where their father felt neglected during urgent situations, leading them to consider legal action due to fears regarding his mental health following such interactions. This particular account sheds light on the emotional strain experienced by families who feel powerless when their loved ones do not receive timely or adequate attention.

While some reviews recount troubling experiences with care levels at Heartwood, others describe a pleasant atmosphere featuring friendly and professional staff dedicated to engaging patients through various scheduled activities. Another grateful reviewer expressed contentment with their mother’s stay after hip surgery; despite minor delays in assistance requests attributed possibly to an overworked team, they overall found the meals satisfactory with plenty of choices offered daily.

Yet another perspective highlights the uniqueness of Heartwood's offering compared to alternatives available within assisted living environments—the presence of an effective memory program designed specifically for patients with cognitive needs along with good meals and therapy services that keep residents active socially as well as physically. These attributes seem particularly appreciated by families whose loved ones require specialized support post-hospitalization while also emphasizing the importance of engaged social interaction during recovery.

Throughout all shared experiences at Heartwood EC lies an important reminder that no facility is perfect; even those praised for clarity of purpose admit there are times when advocacy is necessary among caregivers. Several families mentioned how essential it was for them to speak up when issues arose—a sentiment echoed by a past visitor who noted how management listened attentively and often made improvements based on feedback received from relatives visiting regularly. With this collaborative spirit evident among both staff and families alike emerges hope that Heartwood will continue evolving while remaining accountable for patient welfare amidst inevitable growing pains typically found within any large institution.

In conclusion, Heartwood Extended Care stands at a crossroads characterized by contrasting narratives—with some heralding its progress towards improved service delivery under new management while others call attention to persistent shortcomings needing addressal swiftly if familial trust is ever fully restored regarding quality caregiving practices thereon forward. As each day unfolds within its walls filled richly textured human stories shaped by resilience born from both hardship undergone grappling against frailty brought upon age or illness presents itself poignantly; this tapestry illustrates just how vital it remains truly being heard—by uniting voices across disparate viewpoints fostering ongoing dialogue surrounding elder care challenges experienced today through present moments filled always striving ultimately toward brighter tomorrows spent together harmoniously as loving communities flourish collectively around compassionate hearts dedicated tirelessly nurturing life itself every step journey along way!

Pharmacies

• Safeway Pharmacy (0.2 miles)
• Highway 7 Recreational Marijuana Store (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• Costless Pharmacy (1.6 miles)
• Walgreens (2.5 miles)
• Walgreens (3.4 miles)

Restaurants

• Taco Bell (0.2 miles)
• Cassidy S Pub (1.6 miles)
• Park Avenue Tavern (1.7 miles)
• Tami’s In Tacoma (2 miles)
• Taqueria El Antojo (2.2 miles)
• Olive Garden (2.6 miles)
• BJ's Restaurant & Brewhouse (3.3 miles)

Places of Worship

• Bethlehem Baptist Church (1.4 miles)
• Iglesia Ni Cristo (1.9 miles)
• St Mary's Catholic Church (4.6 miles)
• Christ Episcopal Church (5.2 miles)

Physicians

• Baby Catchers and Beyond (2.5 miles)
• Group Health Hear Center (2.8 miles)
• Hanmi General Medical Clinic (3.8 miles)
• Oral Surgical Associates (4 miles)
• St Joseph Medical Clinic (4.1 miles)
• Pacific Northwest Maternal Fetal Medicine (4.1 miles)
• Sound Retina (4.5 miles)

Cafes

• Panera Bread (3.2 miles)
• Alfred's Cafe (3.5 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (3.9 miles)
• Dutch Bros Coffee (4.1 miles)
• Panera Bread (5.3 miles)

Parks

• Sheridan Park (3.8 miles)

Theaters

• Grand Cinema (4.9 miles)

Hospitals

• MultiCare (5 miles)
• MultiCare Regional Cancer Center - Tacoma (5 miles)
• Group Health Cooperative (5.2 miles)
• Multicare Health System (5.2 miles)
• Multicare Medical Center (5.4 miles)

Transportation

• Lakewood Station Sounder train (5.1 miles)