Heartwood Extended Healthcare in Tacoma, WA

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Heartwood Extended Healthcare in Tacoma, WA

Heartwood Extended Healthcare is a nursing home community in Tacoma, WA.

Information last verified:

1649 East 72Nd, Tacoma, WA 98404

For more information about senior living options: (866) 208-4318

2.9 from 88 reviews
5 stars
33
4 stars
9
3 stars
2
2 stars
3
1 stars
41

Overall Review of Heartwood Extended Healthcare

common 20 reviews mention this

Staff are often described as caring

Many residents and families describe the staff as caring and professional.

Across the reviews, people frequently comment on staff friendliness, kindness, and professionalism. Several mention that staff helped them feel comfortable during visits or supported recovery after surgery or rehab. A few also contrast that warmth with periods of being understaffed or not responding quickly, so experiences aren’t consistent for everyone.

common 17 reviews mention this

Therapy and skilled nursing support

Residents often reference physical and occupational therapy as part of recovery.

Many reviews describe positive rehab outcomes, including getting back to walking or improving strength after injuries or major surgeries. Others discuss therapy as inconsistent or inadequate, such as getting PT only occasionally or feeling they had to advocate to receive proper care. The community offers skilled nursing and lists nursing support, which aligns with why rehab and care experiences show up so often in resident stories.

caveat 15 reviews mention this

Communication and response times vary

Several reviews raise concerns about call response and timely communication.

Some families describe communication problems, including not being notified ahead of appointments, long waits after calling for help, and difficulty reaching a manager or medical provider. A few residents also say care tasks can lag, which connects to longer delays when call lights are used. While some people report being promptly helped, the recurring theme is that responsiveness is not uniform.

caveat 14 reviews mention this

Safety and medication care concerns

A substantial portion of negative reviews cite serious safety and medication issues.

Several critical reviews describe neglect-related outcomes such as falls, bedsores, injuries, delayed toileting or showering, or infections after not receiving adequate hygiene or follow-through. Others mention medication management problems, including medications believed to be incorrect or not given properly. Because these are severe claims, they stand out even though there are also reviewers who report excellent nursing and overall care.

common 10 reviews mention this

Cleanliness, environment, and dining

Reviews describe the facility environment and meals with mixed results.

Some residents and visitors say the facility is clean, rooms are pleasantly decorated, and staff clean daily. Others describe unpleasant odors, outdated or depressing spaces, and cleanliness breakdowns tied to showers or room conditions. Dining is also mixed: a number of people mention restaurant-style choices and overall ok meals, while others complain about cold or poor food quality.

common 6 reviews mention this

Activities keep residents engaged

Residents often mention scheduled activities and opportunities to socialize.

Several reviews point to an activities program with everyday scheduling, games, and resident-run or creative options like art. Others say the activities can vary or that residents may need to speak up to avoid being left alone. The community also offers wellness-focused amenities and transportation arrangements, which may help explain why daily routines and engagement show up frequently in resident feedback.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Seattle-Tacoma International (18 miles away) Seattle-Tacoma International (18 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Safeway Pharmacy (0.2 miles)
  • Highway 7 Recreational Marijuana Store (1.4 miles)
  • Walgreens (1.6 miles)
  • Walgreens (1.6 miles)
  • Costless Pharmacy (1.6 miles)
  • Walgreens (2.5 miles)
  • Walgreens (3.4 miles)

Restaurants

  • Taco Bell (0.2 miles)
  • Cassidy S Pub (1.6 miles)
  • Park Avenue Tavern (1.7 miles)
  • Tami’s In Tacoma (2 miles)
  • Taqueria El Antojo (2.2 miles)
  • Olive Garden (2.6 miles)
  • BJ's Restaurant & Brewhouse (3.3 miles)

Places of Worship

  • Bethlehem Baptist Church (1.4 miles)
  • Iglesia Ni Cristo (1.9 miles)
  • St Mary's Catholic Church (4.6 miles)
  • Christ Episcopal Church (5.2 miles)

Physicians

  • Baby Catchers and Beyond (2.5 miles)
  • Group Health Hear Center (2.8 miles)
  • Hanmi General Medical Clinic (3.8 miles)
  • Oral Surgical Associates (4 miles)
  • St Joseph Medical Clinic (4.1 miles)
  • Pacific Northwest Maternal Fetal Medicine (4.1 miles)
  • Sound Retina (4.5 miles)

Cafes

  • Panera Bread (3.2 miles)
  • Alfred's Cafe (3.5 miles)
  • Starbucks (3.7 miles)
  • Starbucks (3.9 miles)
  • Starbucks (3.9 miles)
  • Dutch Bros Coffee (4.1 miles)
  • Panera Bread (5.3 miles)

Parks

  • Sheridan Park (3.8 miles)

Theaters

  • Grand Cinema (4.9 miles)

Hospitals

  • MultiCare (5 miles)
  • MultiCare Regional Cancer Center - Tacoma (5 miles)
  • Group Health Cooperative (5.2 miles)
  • Multicare Health System (5.2 miles)
  • Multicare Medical Center (5.4 miles)

Transportation

  • Lakewood Station Sounder train (5.1 miles)

Frequently Asked Questions

Where is Heartwood Extended Healthcare?
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