Heartwood Extended Healthcare in Tacoma, WA

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Heartwood Extended Healthcare in Tacoma, WA

1649 East 72Nd, Tacoma, WA 98404

For more information about senior living options: (844) 490-3973

2.9 from 88 reviews
5 stars
33
4 stars
9
3 stars
2
2 stars
3
1 stars
41

Skilled Nursing Facility

Overall Review of Heartwood Extended Healthcare

Pros

  • pro Heartwood is a very nice place.
  • pro Heartwood's staff are friendly, caring, and professional.
  • pro The residents at Heartwood enjoy creating art.
  • pro Heartwood offers a laid-back atmosphere with open visiting hours.
  • pro Heartwood smells fresh and not institutional; the staff are kind and accommodating.
  • pro Heartwood provides a robust program with wound care, physical and occupational therapy, and activities.
  • pro Heartwood is suitable for both short- and long-term care.
  • pro The admissions coordinator at Heartwood handles admissions promptly, making the transition easy.
  • pro Reviewers have praised Heartwood as an outstanding facility with exceptional staff and therapists.

Cons

  • pro The facility is the absolute worst place to put a loved one.
  • pro This place is terrible and should not be used for a family member.
  • pro The staff are rude, unresponsive, and uncaring.
  • pro The care is unsafe and unethical, with neglect and poor hygiene reported.
  • pro Nurses and CNAs are frequently sleeping on duty, causing delays in care.
  • pro The facility lacks air conditioning and feels outdated and poorly maintained.
  • pro The building smells like urine and there are cleanliness issues.
  • pro Communication with families is extremely poor, with long delays and missing or edited records.
  • pro There have been serious concerns of abuse and calls to shut the place down.
  • pro The facility appears to prioritize profit over residents' well-being.

Review

Heartwood Extended Healthcare in Tacoma is best suited for families seeking a rehabilitation?driven setting with a lively activities program and a homey feel, where therapy teams and wound?care capable staff are on site and the atmosphere leans toward warmth and personal attention. The facility earns praise for friendly, accessible staff, tangible rehab support, and a sense of community in which residents can engage in art and social activities. It is a place where visits feel welcomed and care teams often project patient, personable attitudes. This is not a space for passivity; success here tends to come from proactive families who are prepared to monitor care, advocate for timely responses, and demand accountability when gaps appear.

That said, this community may not be the best choice for every family. Alternatives deserve consideration for those who require consistent, predictable staffing, clear and frequent communication, and unimpeachable safety records. If dependable nurse and aide coverage, rapid response to alarms, transparent documentation, and a proven track record of preventing neglect or medical errors are non?negotiable, other facilities with steadier staffing and more rigorous oversight should be on the short list. Temperature control and a facility that feels consistently well maintained are also legitimate dealbreakers for some families, given recurring concerns about climate comfort and upkeep reflected in a portion of the feedback. Memory?care needs, if present, may require extra scrutiny, as experiences there appear variable.

The core strengths - legitimately strong rehab offerings, competent wound care, and a broad, engaging activities slate - do offer meaningful value when staff are aligned and management supports front?line caregivers. Several residents and families highlight rehab progress, attentive therapy teams, and a facility atmosphere that avoids an overly institutional vibe. In the best cases, these advantages translate into real functional gains and improved mood, helped by therapists who coordinate closely with families and clinicians. However, the flip side is equally loud in the reviews: frequent reports of under?staffing, delayed responses to calls, and inconsistent care practices that undermine progress and safety. When the organization seems responsive and changes are visible, the positives can feel real; when leadership or staffing falters, gaps in basic care - showering, hygiene, timely med administration, even daily routines - quickly erode confidence.

For families weighing a move, a pragmatic plan is essential. Tour during different shifts to observe how staff interact with residents, request to see current care plans and daily schedules, and ask for direct contact with the nurse manager or administrator. Probe the rehab team about therapy frequency, discharge planning, and how memory?care residents are supported. Verify medication management processes and ask for examples of how concerns are escalated and resolved. If possible, talk with current residents or families about watchwords and response times in real emergencies. Finally, verify climate controls and routine housekeeping standards, because comfort and cleanliness markedly influence recovery and long?term well?being.

The most cautionary notes in the reviews must drive the decision. There are clear, repeated concerns about safety, communication failures, and episodes of neglect or mismanagement that can have serious consequences. Some families report abrupt or incomplete disclosures, missing or altered records, and frustrating, slow administrative follow?through. There are also stories of environmental shortcomings - hot temperatures, outdated facilities, and inconsistent maintenance - that can complicate healing and daily life. While several accounts praise improvements under new leadership and characterize the staff as caring and capable, the weight of the negative experiences makes risk assessment essential for any prospective resident.

In the end, Heartwood offers a compelling package for rehabilitation?oriented care with a community feel, but it demands vigilance. For families prepared to partner closely with the facility, insist on concrete accountability measures: visible care plans, regular family conferences, timely communication from leadership, and a plan that guarantees consistent therapy and attentive staffing. If this level of engagement feels untenable, or if proven safety, transparency, and reliability are nonnegotiable priorities, pursuing other options is prudent. Heartwood can be a good fit when the governance and on?the?ground care are consistently strong and responsive, but the spectrum of experiences suggests that thorough, careful vetting is non?negotiable before choosing this community.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Seattle-Tacoma International (18 miles away) Seattle-Tacoma International (18 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heartwood Extended Healthcare in Tacoma, WA is an assisted living community that offers a wide range of amenities and care services to ensure residents' comfort and well-being. The community features a beauty salon for residents to get pampered, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available for residents to easily get around town, and a computer center is provided for them to stay connected.

Residents can enjoy their meals in the dining room with restaurant-style dining, or they can use the kitchenette in their fully furnished rooms if they prefer. Housekeeping services are provided to keep the living spaces clean and tidy. Outdoor spaces such as gardens provide opportunities for residents to relax and enjoy nature.

Heartwood Extended Healthcare also focuses on promoting wellness with its fitness room and wellness center. Wi-Fi/high-speed internet access is available throughout the community, ensuring that residents can stay connected with family and friends.

The care services offered at Heartwood Extended Healthcare are designed to meet the individual needs of each resident. With 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing is readily available. Assistance with transfers is also provided to ensure residents' safety. Medication management helps residents stay on track with their medication regimen, while diabetes diets and special dietary restrictions can be accommodated.

The community offers a variety of activities for residents' enjoyment, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with any additional needs or requests.

Heartwood Extended Healthcare's convenient location provides easy access to various amenities in the surrounding area. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters nearby for residents to explore.

Overall, Heartwood Extended Healthcare strives to create a comfortable and vibrant environment where seniors can receive high-quality care while enjoying fulfilling social interactions and engaging activities.

Nearby Places of Interest

Pharmacies

  • Safeway Pharmacy (0.2 miles)
  • Highway 7 Recreational Marijuana Store (1.4 miles)
  • Walgreens (1.6 miles)
  • Walgreens (1.6 miles)
  • Costless Pharmacy (1.6 miles)
  • Walgreens (2.5 miles)
  • Walgreens (3.4 miles)

Restaurants

  • Taco Bell (0.2 miles)
  • Cassidy S Pub (1.6 miles)
  • Park Avenue Tavern (1.7 miles)
  • Tami’s In Tacoma (2 miles)
  • Taqueria El Antojo (2.2 miles)
  • Olive Garden (2.6 miles)
  • BJ's Restaurant & Brewhouse (3.3 miles)

Places of Worship

  • Bethlehem Baptist Church (1.4 miles)
  • Iglesia Ni Cristo (1.9 miles)
  • St Mary's Catholic Church (4.6 miles)
  • Christ Episcopal Church (5.2 miles)

Physicians

  • Baby Catchers and Beyond (2.5 miles)
  • Group Health Hear Center (2.8 miles)
  • Hanmi General Medical Clinic (3.8 miles)
  • Oral Surgical Associates (4 miles)
  • St Joseph Medical Clinic (4.1 miles)
  • Pacific Northwest Maternal Fetal Medicine (4.1 miles)
  • Sound Retina (4.5 miles)

Cafes

  • Panera Bread (3.2 miles)
  • Alfred's Cafe (3.5 miles)
  • Starbucks (3.7 miles)
  • Starbucks (3.9 miles)
  • Starbucks (3.9 miles)
  • Dutch Bros Coffee (4.1 miles)
  • Panera Bread (5.3 miles)

Parks

  • Sheridan Park (3.8 miles)

Theaters

  • Grand Cinema (4.9 miles)

Hospitals

  • MultiCare (5 miles)
  • MultiCare Regional Cancer Center - Tacoma (5 miles)
  • Group Health Cooperative (5.2 miles)
  • Multicare Health System (5.2 miles)
  • Multicare Medical Center (5.4 miles)

Transportation

  • Lakewood Station Sounder train (5.1 miles)

Frequently Asked Questions

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