Prestige Care and Rehabilitation - Sunnyside

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  • Interior

    A clean and well-organized hospital room with a patient bed, side table, and bathroom access.

  • Outdoors

    A scenic view of a building with a white fence and open grassy area under a blue sky with clouds.

  • Decor

    A cozy living room with a table, chairs, and a fireplace.

  • Living Room

    A cozy living room with a fireplace, bookshelves, and comfortable seating.

  • Bedroom

    A clean and well-lit hospital room with a bed, chair, television, and bedside table.

  • Dining

    A spacious dining area with wooden flooring, featuring several tables and chairs, adjacent to a kitchen space.

  • Television

    A hospital room with a bed, chair, television, and a table.

  • Exercise Equipment

    A spacious gym equipped with various exercise machines and fitness equipment.

Prestige Care and Rehabilitation - Sunnyside

721 Otis Ave, Sunnyside, WA 98944

For more information about senior living options: (844) 490-3973

2.3 from 19 reviews
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11

Skilled Nursing Facility

Overall Review of Prestige Care and Rehabilitation - Sunnyside

Pros

  • pro The reviewer notes a positive first impression, with cleanliness, a warm welcome, and roomy surroundings.
  • pro The staff is described as well organized and attentive, taking care of residents' needs and answering questions willingly.
  • pro The transition into Prestige Care and Rehabilitation is described as positive, with admissions staff listening and coordinating care smoothly.
  • pro The team is praised for teamwork and a safety-first approach to patients.
  • pro The facility is appreciated for keeping rooms and bathrooms tidy, which is highly valued.
  • pro Therapy and rehabilitation services are described as wonderful.
  • pro Frontline workers are praised as outstanding by family members.
  • pro Family members express appreciation for staff who help and support loved ones through the care process.

Cons

  • pro The reviews describe the facility as the worst place and urge people not to send their loved ones.
  • pro Families report severe weight loss and claim medications were mismanaged.
  • pro Staff are described as overworked, inattentive, lazy, immature, and unqualified.
  • pro There are accusations of abuse, neglect, unsanitary conditions, and blood on bed sheets.
  • pro Residents experience long delays in receiving help and poor response to call lights.
  • pro Food quality is criticized as cold and unpalatable.
  • pro Several reviews warn against trusting the facility with family and allege theft by staff.

Review

The accounts shared about Prestige Care and Rehabilitation ? Sunnyside paint a complex and troubling picture for families looking for safe, compassionate elder care. Taken together, the reviews reveal a wide spectrum of experiences, but a persistent undercurrent worries about safety, staffing, and the overall quality of care. Some families describe moments of sincere effort and supportive staff, while others recount neglect, inconsistent medical attention, and serious concerns about nutrition, medication management, and sanitation. The differences are jarring and suggest that experiences may vary by shift, unit, and individual staff members, but the overarching message is one of caution and the urgent need for advocacy on behalf of residents.

A dominant thread across many reviews is patient safety and timely assistance, or the lack thereof. Several relatives report that call bells are not answered promptly - some reviews quote waits of 20 to 45 minutes - leaving patients, including those who might be vulnerable or at risk, waiting far too long for help. One reviewer highlights the fear that wait times could become life-threatening in an emergency, and another describes a loved one who needed assistance during the night but received delayed attention, with music of staff interruptions and a sense that urgent requests were not prioritized. The lack of responsiveness is frequently connected to broader complaints about understaffing and a sense that patient needs are not always being addressed in a timely or respectful manner.

Weight, nutrition, and medication management emerge as particularly troubling topics. A reviewer describes significant, unexplained weight loss - about 25 pounds in a little over a month - and alleges that the facility proposed stopping dementia and antidepressant medications that a resident was already taking prior to admission. The claim raises serious questions about how medications are reviewed and managed during transitions into care. In another thread, there are alarming accusations that staff may have mismanaged medications or failed to track them properly, with one account noting that a doctor's prescribed medicines were removed from a resident's regimen without justification. Taken together, these stories frame a concern that medical oversight and clinical judgment may be inconsistently applied, with residents' health and stability potentially compromised as a result.

Allegations about abuse, neglect, and disrespect surface repeatedly, coloring many reviewers' overall impressions. Several accounts describe staff as "inpatient, lazy, young, immature," or otherwise unqualified to provide the level of care expected in a long-term or rehabilitation setting. Some reviewers explicitly state they felt abused or neglected, while others report being accused of wrongdoing themselves - snacks misallocated, belongings misplaced, or even accusations of stealing. One reviewer recounts an instance of a shared bathroom left with trash from a COVID-19 patient in the hallway, while another describes bruising on a relative's arms and legs, with the family preparing to pursue legal counsel. The repeated perception is that, for some residents, there is a meaningful risk of substandard treatment or a lack of compassionate, attentive care.

Sanitation and the overall environment of the facility are frequent topics of concern. While one review notes cleanliness and a positive impression of the facility's appearance, room condition, and staff organization, many other accounts describe unsanitary conditions and neglectful housekeeping. There are mentions of blood on bed sheets and floors, rooms left in unclean states, and periods when staff did not respond quickly to basic needs or hygiene-related issues. In one particularly blunt observation, a reviewer reports a scene in which a patient's room smelled of urine, and another notes that a bed was left in a state that suggested ongoing neglect. The contrast between these experiences underscores a broader inconsistency in how well the facility maintains a clean, safe, and dignified living space for residents.

There are, however, glimmers of positive experiences that remind readers that not all interactions are uniformly negative. A few reviews stress meaningful, compassionate communication and effective coordination when the facility transitions a loved one into Sunnyside. In one case, a patient's transition was described as smooth and supportive, with admissions staff listening, explaining treatment plans, and nurses who were patient and informative. The emphasis on safety and teamwork, praised by some families, suggests that the quality of care can be influenced by the dedication and approach of particular staff members. These stories also identify the value of advocates who can navigate the system, coordinate with hospital and facility teams, and provide consistent updates to families.

Therapies and rehabilitation are not universally condemned, though they appear alongside critical warnings. A reviewer who praised the therapy component described a positive experience with rehabilitation and acknowledged that the bedside aspects of care - such as responsiveness and daily living assistance - were where problems tended to arise. Another account acknowledges that while therapy itself can be excellent, systemic issues within the facility - staffing, supervision, and med management - diminish the overall experience. This dichotomy indicates that while clinical rehabilitation may be solid, the day-to-day care environment and its governance need significant improvement to ensure resident welfare.

Overall, the set of reviews urges prospective families to approach Prestige Care and Rehabilitation ? Sunnyside with vigilance and active advocacy. The core message emphasizes being present, asking questions, and pushing for thorough reviews of medications, nutrition, hygiene, and safety protocols. Several reviewers urge families to trust their instincts and to seek alternative placements if possible, arguing that a loving family advocate is essential to secure proper care. Even where some staff members are praised for their compassion and competence, the recurring implication is that systemic issues - likely tied to staffing, training, and oversight - can undermine the quality of care a resident receives. The sentiment coalesces into a cautionary portrait: do not assume safety or excellence based on appearances or isolated positive interactions; insist on clear communication, diligent medical management, and consistently attentive, respectful treatment for every resident.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Prestige Care and Rehabilitation - Sunnyside in Sunnyside, WA is an assisted living community that provides exceptional care and comfortable living for seniors. Our residents enjoy a wide range of amenities to make their stay enjoyable and convenient. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet access, and a telephone.

Our dedicated staff is available 24/7 to provide personalized assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management, coordination with healthcare providers, and diabetes diet support. Meal preparation and service are provided to ensure that our residents receive delicious and nutritious meals tailored to their specific dietary needs.

At Prestige Care and Rehabilitation - Sunnyside, we prioritize the mental wellness of our residents through our comprehensive mental wellness program. Scheduled daily activities are designed to engage our residents and promote social interaction.

Our community is conveniently located near various amenities such as cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals. This allows our residents to easily access local services and attractions.

If you are searching for a caring community that offers top-notch services and a vibrant lifestyle for your loved one's assisted living needs, look no further than Prestige Care and Rehabilitation - Sunnyside in Sunnyside.

Nearby Places of Interest

Places of Worship

  • Calvary Lutheran School (0.6 miles)
  • Spanish-Good Shepherd Church (0.6 miles)
  • Calvary Lutheran Church (0.6 miles)
  • River Worship Center (0.6 miles)
  • Netherland Reformed Church (0.7 miles)
  • Sunnyside Seventh Day Adventist Community Services (0.8 miles)
  • First Baptist Church (0.9 miles)

Cafes

  • Holy Pies! Deli and Coffee (0.6 miles)
  • Starbucks (0.7 miles)
  • Dutch Bros Coffee (1.2 miles)
  • Green Olive Cafe (1.4 miles)
  • Peace Love & Coffee (5.2 miles)
  • 10-4 Cafe (6.1 miles)
  • Krystals Koffee (6.8 miles)

Physicians

  • Krishna Chand (0.7 miles)
  • Pine Family Practice (1 miles)
  • Sophie Gomez MD (1 miles)
  • Swofford & Halma Clinic (1.6 miles)
  • PMH Graindview Clinic (5.3 miles)
  • Yvfwc (5.3 miles)
  • Grandview Medical-Dental Clinic (5.3 miles)

Hospitals

  • Astria Sunnyside Hospital (0.7 miles)
  • Sunnyside Community Hospital (0.7 miles)
  • Specialty Center Surgical Group (0.8 miles)
  • Sunnyside Community Hospital (0.9 miles)
  • Prosser Memorial Hospital Ambulance Service (13.8 miles)

Restaurants

  • El Mejor Taquito (0.7 miles)
  • Blue Moon Bar & Grill (0.8 miles)
  • Varietal Beer Company (0.8 miles)
  • Antojitos Michoacan (0.8 miles)
  • Snipes Mountain Brewing (1.1 miles)
  • China Wok (1.1 miles)
  • McDonald's (1.2 miles)

Parks

  • South Hill Park (0.8 miles)
  • Sunnyside Kiwanis Park (1.4 miles)
  • Westside Park (6.2 miles)
  • Dinosaur Park (8.9 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.1 miles)
  • Enterprise Rent-A-Car (1.2 miles)
  • Precision Aviation Solutions (12.6 miles)

Pharmacies

  • Rite Aid (1.2 miles)
  • Epic (1.5 miles)
  • Safeway Pharmacy (6.9 miles)
  • Effers Lyon Rexall Pharmacy (13.7 miles)
  • Elfers-Lyon Pharmacy Prosser (13.9 miles)

Theaters

  • Grand Cinemas (1.8 miles)

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