Lakeland Village Nursing Facility
SaveState Highway 902 & Salnave Road, Medical Lake, WA 99022
For more information about senior living options: (844) 490-3973
The collection of reviews about Lakeland Village Residential Habilitation Center near Spokane paints a highly charged and polarized picture. On one end, there are vibrant testimonials about the people who live there and the sense of community that emerges among residents and staff. On the other, there are scathing, detailed accusations of neglect, mistreatment, and harmful behavior by staff, paired with complaints about safety, cleanliness, and responsiveness. Taken together, the input suggests a place that inspires strong loyalties in some families and profound alarm in others, with the balance of opinion shifting dramatically from one reviewer to the next.
A recurring thread among the negative reviews is a perception of general care failures and poor conduct by staff. Several reviewers describe a facility where workers can be rude and impatient, leave shifts early, or fail to attend to residents' basic needs. Specific allegations include rooms not being cleaned, residents kept in distress, and even long stretches during which residents allegedly go without meals. There are also accusations that some residents were left dirty or neglected, and that at times distressing events went unaddressed or dismissed as accidents. One account even alleges deliberate harm, asserting that harm occurred with intent rather than by accident. These claims cast a shadow over day-to-day operations and raise concerns about safeguarding and accountability within the center.
Family members who worked at Lakeland Village report their own conflicts with management and administration. One reviewer notes frequent harassment from the facility against a family member who was trying to do the job they were hired to do, implying that internal whistleblowing or oversight may be met with retaliation. This adds a troubling dimension to the concerns about care, suggesting that the environment could be hostile to employees who raise legitimate concerns about resident welfare. The implication is that staff with genuine concerns about residents' well-being may not be protected or supported, which would potentially undermine the quality of care provided.
A particular point of contention revolves around a staff member named Ashley and how her actions are perceived by the broader community. According to one reviewer, Ashley has been circulating information on social media about experiences with clients, including descriptions of residents biting or kicking and the stress she endures while on the job. The same reviewer accuses the facility's director, Kristina Frontino, of failing to take any action in response to these online disclosures, which fuels distrust among families contemplating sending loved ones there. This combination of social media activity, unaddressed allegations, and perceived inaction by leadership contributes to a sense that the facility may be more focused on public image than on meaningful resident protection and staff accountability.
Additional negative observations emphasize safety and courtesy issues, with one reviewer recounting an incident where a maintenance worker appeared to be in a negative mood and nearly caused a car accident with children in the vehicle. Repeated statements calling staff "horrible" or "very rude" reinforce the impression of an unpleasant and potentially unsafe environment for both residents and visitors. These anecdotes, while anecdotal, collectively feed a perception that basic courtesy, safety, and attentiveness may be inconsistent at the center.
Amidst the negative voices, there are notable affirmations that complicate the narrative. Several reviewers celebrate the people who live at Lakeland Village, portraying residents as the true heart of the center and expressing admiration for their resilience, companionship, and the meaningful relationships formed there. A reviewer who had a sister as a long-term resident describes the care in glowing terms, emphasizing that the people who care for Debbie are wonderful and that loving, careful attention is possible and deeply valued. Other comments echo a sense of community and personal pride in the relationships built over time, underscoring that for some families the facility is a place of genuine warmth and connection.
There are also positive, practical praises that highlight strengths such as benefits for staff and a welcoming community atmosphere. One review grants one star for the job's benefits and one star for the clients, signaling a nuanced appreciation that acknowledges both the work environment and the meaningful interactions with residents. A separate positive note calls Lakeland Village an excellent intermediate care facility for habitation training, suggesting that for some purposes the center can be an effective and valuable setting for development and learning. Together, these remarks illustrate that the facility can function well for certain goals, and when it does, it leaves a strong positive impression on those who experience it.
A long-standing admirer of similar programs offers a broader, reflective perspective rooted in history. This reviewer recalls researching Lakeland Village in the past, attending open houses, and valuing the role of residential habilitation centers (RHCs) for people with developmental disabilities. They emphasize the specialized care these centers can provide and express sorrow for the closure of another nearby facility, Interlake RHC, which adds a layer of historical complexity to the conversation about Lakeland Village. This viewpoint acknowledges the significant need for well-designed, specialized care environments while also recognizing the evolving landscape of care, policy, and resource allocation that shapes how facilities operate today.
In sum, the reviews present a multifaceted portrait of Lakeland Village. A core tension runs between heartfelt appreciation for the residents, their communities, and the positive moments that arise from genuine connections, and grave concerns about care quality, staff behavior, safety, and leadership responsiveness. Some accounts describe a nurturing, respectful environment where staff and residents build meaningful relationships; others depict a facility struggling with neglect, distressing incidents, and a perceived lack of accountability. The divergent experiences suggest that families and potential visitors should proceed with careful due diligence, seek current and specific information about care standards and safety practices, and consider how well a given episode of care at Lakeland Village might align with the needs and expectations of their loved ones.
Lakeland Village Nursing Facility in Medical Lake, WA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community features a beauty salon where residents can indulge in haircuts, styling, and other beauty services. Cable or satellite TV is available in all rooms for entertainment purposes. Community operated transportation is provided to assist residents with their commuting needs. A computer center allows residents to stay connected with their loved ones and engage in various online activities.
The dining room offers restaurant-style dining experiences, serving delicious meals prepared by professional chefs. Special dietary restrictions can be accommodated to ensure that everyone's dietary requirements are met. Housekeeping services are also provided to maintain a clean and organized living environment.
Residents can enjoy various recreational activities within the facility including fitness programs, gaming rooms, small library for reading enthusiasts, and scheduled daily activities managed by the community staff. Planned day trips and resident-run activities add excitement to their daily lives.
Lakeland Village provides a serene outdoor space where residents can relax and enjoy nature. Additionally, a wellness center equipped with a fitness room caters to the physical well-being of individuals.
For those who require assistance, the community offers 24-hour call systems for immediate support. Trained staff members provide round-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure that residents receive their medications on time.
Transportation arrangements for non-medical purposes as well as transportation to doctors' appointments are readily available for convenience. Move-in coordination services make transitioning into the community smooth and hassle-free.
With Wi-Fi/high-speed internet access throughout the premises, staying connected digitally is effortless.
Surrounded by one café, one pharmacy, and one hospital nearby, Lakeland Village Nursing Facility ensures accessibility to essential amenities outside the community.
Overall, Lakeland Village Nursing Facility provides a comfortable and vibrant assisted living community that prioritizes the physical, emotional, and social well-being of its residents.
Lakeland Village Nursing Facility is located at State Highway 902 & Salnave Road, Medical Lake, WA 99022 in Spokane County, Washington
Lakeland Village Nursing Facility on seniors.fyi includes 6 photos including images showing landscaping, grass, building, architecture, road, nature, clouds, trees, and more.
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