Airway Pointe Senior

Pros

• Residents appreciate the quiet environment and the on-site amenities like free lunch for seniors twice a week and Sunday church services.
• Casie, Eagle, and Stacie are praised as great, good-hearted managers.
• Corrine is described as a joy to work with and very professional.
• A former resident notes that Eagle was an amazing property manager.
• The location is convenient, with easy access within ten minutes.
• The addition of an on-site ECEAP center for children is positively received.
• The office staff are responsive, answering questions and returning calls.

Cons

• They report maintenance declined after Basalt and Galena were built.
• They say an outside company harassed them and insisted on work that required vacating the unit.
• They claim they had to put their family dog down due to a housing-related issue.
• They state repairs were left incomplete for months.
• They complain the office is empty for weeks, making it hard to get help, and that staff are rude.
• They note it is nearly impossible to reach anyone by phone and the office often doesn't answer.
• They describe the non-senior side as sketchy, with a daycare, people smoking, and dogs.
• They criticize the 4-person requirement for a 3-bedroom as ridiculous.
• They say it's hard to get into the apartments (hard to rent).

Review

Airway Pointe Senior Apartments comes through in the stories of its residents as a place that can feel like a small, close-knit community where faith, friendship, and everyday support are woven into daily life. Several reviewers highlight the sense of warmth and steadiness created by a few staff members who truly make a difference: Casie, Eagle, and Stacie are repeatedly praised for being approachable, patient, and genuinely kind in their dealings with tenants. The property's rhythm is set by regular church services on Sundays and a program that serves lunch to all seniors twice a week, creating predictable touchpoints that many residents rely on for connection, routine, and a sense of belonging. For those who value a quiet, supportive environment, these elements help distinguish Airway Pointe as more than just a place to live.

The apartments themselves are described as nice and comfortable, with residents appreciating the convenience of living close to services and the ease with which they can access the place, sometimes noting they can reach essential locations in under ten minutes. A number of residents also commend specific staff members for their professional demeanor and responsiveness. Corrine, in particular, is cited as a joy to work with - professional, approachable, and reliable when questions arise or when a move toward securing a unit is in progress. The complex has also integrated family-friendly features in some areas, such as an ECEAP center for young children, which older residents see as a positive sign of a broader, family-inclusive community that still maintains a distinct senior-focused atmosphere.

Yet, the experience at Airway Pointe is not uniformly positive, and several long-time residents recount a troubling decline tied to management turnover and maintenance issues. One resident who lived there for seven years recalls a sharp downturn after new developments (Basalt and Galena) were built, including frequent changes in property management. The office, they say, became often empty, and the maintenance crew that had been reliable before began to thin out or leave. A particularly painful episode from December 2022 involved a sprinkler-related incident in their unit that escalated into a more invasive remediation process conducted by an outside company. The resident describes feeling harassed by the company and ultimately faced significant disruption and losses - having to relocate temporarily, the difficult decision to euthanize a family dog deemed dangerous after prior incidents, and ongoing unresolved work on the apartment. For this resident, the experience culminated in a strong warning not to rent from the management team unless absolutely necessary, especially after the Basalt and Galena projects.

Other voices echo the frustration with communication and accessibility. Several reviewers report that the office is frequently empty for weeks at a time and that getting timely help can feel like a game of hide-and-seek - phone calls go unanswered, and it can be a challenge to connect with someone who can assist with an issue. One commenter even labels the staff as rude and expresses skepticism about the overall responsiveness of the management. The inconsistency in staffing and the difficulty of making contact contribute to a sense of unpredictability, especially for seniors who rely on dependable support in managing leases, repairs, and daily needs. These negative experiences sit in contrast to stories from residents who feel heard and helped, underscoring how much the resident experience at Airway Pointe can hinge on which staff team is present and how well they communicate.

There is also confusion and complexity around the distinction between Airway Pointe Senior and Airway Pointe Family apartments. A reviewer points out that a 3-bedroom unit at the family side requires a minimum of four people, a policy that can feel arbitrary and frustrating for income-qualified seniors who are seeking a stable, affordable living situation. Additionally, some comments touch on broader concerns about the atmosphere on the non-senior side, including mentions of a daycare center and perceived sketchiness, dogs and litter, and a sense that the non-senior portion may not be as well-maintained or as closely supervised. In contrast, many residents who live on the senior side praise the place for its cleanliness, the friendliness of the managers, and the sense that rules and consequences are applied fairly. When residents comply with guidelines, they tend to report a smoother, more predictable experience.

Taken together, the threads of praise and concern sketch a portrait of a place that can be deeply meaningful to its tenants while also presenting real and meaningful obstacles. The positive elements - warm, caring staff; regular community activities like Sunday church and senior lunches; a sense of safety and quiet in the apartments; and the presence of supportive services like an ECEAP center - offer genuine value to many residents. At the same time, turnover among management, inconsistent office hours, and the emotional and logistical fallout from maintenance crises can significantly color a tenant's experience, sometimes turning what could be a stable, comfortable home into an ongoing struggle to secure timely help and reliable communication. For those considering Airway Pointe, the picture is one of potential and promise tempered by the need for careful, on-the-ground verification: speak with current residents, tour both the senior and family sides, and ask specifically about maintenance responsiveness, office accessibility, and who is managing the property now, so you can weigh the community benefits against the days when phone calls go unanswered or repairs lag.

Overall, Airway Pointe presents a nuanced landscape. For many, it represents a kind and supportive place with a built-in social framework that helps seniors feel connected, heard, and cared for. For others, past experiences with management instability and service interruptions have left lasting, cautionary memories that color present-day impressions. The recurring themes - community with a backbone of faith and neighborly support, contrasted with gaps in responsiveness and persistent administrative turnover - make it clear that this is a property of strong personalities and strong opinions: a home that can be wonderfully uplifting when the right people are in place, yet a place where residents must remain vigilant and proactive to safeguard the peace, cleanliness, and comfort they seek.

Pharmacies

• Yoke's Pharmacy (0.7 miles)
• Walmart Pharmacy (1.8 miles)
• Owl Pharmacy (6.6 miles)
• Rosauers Supermarkets (7.4 miles)
• Walgreens (7.7 miles)
• Yoke's Fresh Markets (7.8 miles)
• Medicine Shoppe (7.9 miles)

Restaurants

• Arby's (0.8 miles)
• McDonald's (1.1 miles)
• KFC (1.2 miles)
• Epic (1.7 miles)
• Taco Bell (1.9 miles)
• McDonald's (4.5 miles)
• Downriver Grill (7 miles)

Theaters

• B&B Theatres Airway Heights 8 (1.7 miles)

Cafes

• Starbucks (2 miles)
• Dutch Bros Coffee (2.2 miles)
• Lefevre St Bakery & Cafe (6.7 miles)
• Little Garden Cafe (7.2 miles)
• Browne's Bistro (7.3 miles)
• Hold Your Grounds Espresso (7.6 miles)
• Starbucks (7.6 miles)

Hospitals

• Us Air Force Hospital 92nd Medical Group (2.3 miles)
• VA Medical Center (6.6 miles)
• Spokane Va Medical Center (6.7 miles)
• Eastern State Hospital (7.2 miles)
• Shriners Hospitals for Children-Spokane (8 miles)
• Deaconess Medical Center (8.1 miles)
• Seattle Childrens Hospital (8.4 miles)

Transportation

• National Car Rental (3.3 miles)
• Spokane International Airport (GEG) (3.3 miles)
• TSA Checkpoint (3.4 miles)
• Concourse B (3.4 miles)
• Spokane Transit Authority Sta (8.2 miles)

Physicians

• 92Nd Medical Group (3.7 miles)
• Providence Medical Group (8 miles)
• Providence Family Medicine (8 miles)
• Advanced Hearing Aid Center (8 miles)
• Pulse Heart Institute Cardiology, Cardiothoracic and Vascular Services - Spokane (8 miles)
• MultiCare Rockwood Urology Center (8 miles)
• Cancer Care Northwest (8 miles)

Parks

• Webster Park (6.8 miles)
• Coeur D'Alene Park (7.1 miles)
• Polly Judd Park (7.4 miles)
• Indian Trail Park (7.7 miles)
• Riverfront Park (8.3 miles)
• Comstock Park (8.3 miles)
• Ice Age floods Playground (8.3 miles)

Places of Worship

• Prince of Peace Lutheran (7.9 miles)