Benson Heights Rehabilitation Center in Kent, WA
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Information last verified:
22410 Benson Road SE, Kent, WA 98031
For more information about senior living options: (844) 490-3973
Maura the social worker is great, works hard, and is always there for residents. The staff are very friendly. The social work team is fabulous. The staff are among the best and continued to work hard during Covid, helping to save lives. With patience and care, residents can regain independence. The facility is cleaner than most, with very helpful nursing staff. The staff really care about residents. The staff are caring and passionate about providing care; they have big hearts. The facility has dedicated and caring staff who do an amazing job taking care of residents. The staff are the best; they are consistent and thoughtful in caring for residents.
The air at Benson Heights is described as chokingly thick with artificial fragrance. Management is accused of treating residents as numbers rather than people, indicating a lack of personalized care. There is not enough funding for facility maintenance, leading to safety hazards like a bathroom handle that’s almost falling off. A resident was physically assaulted, which is a serious safety failure. Staff and management allegedly contacted the adult protection agency to portray the resident as insane. There is a lack of timely attention when a resident falls out of bed, with extended waits for help and voicemails ignored unless related to payments. Personal belongings, including food, clothes, and hygiene products, were stolen, with complaints dismissed as lying and items replaced with low-quality or leftover goods. The oxygen tank faced missing parts and delays, causing fear of death and roadblocks to proper care. The handling of a resident’s death was unsympathetic and insensitive, with funeral arrangements initiated before expressing condolences.Benson Heights Rehabilitation Center in Kent is best suited for families seeking hands-on, compassionate caregiving supported by a strong social-work component, especially for residents with behavioral health needs or those entering long-term care who value personal attention over polish. The facility relies on steady, attentive staff and responsive caregivers more than flashiness, and its success hinges on the daily human touch rather than pristine furnishings. This is a fit for families willing to accept an older building and occasional maintenance gaps in exchange for staff who truly engage with residents and their families.
Alternatives should be considered for those who place a premium on flawless safety culture, immediate crisis response, and modern surroundings. The most significant red flags here are reports of neglect, ignored calls, and troubling handling of sensitive events, which can undermine confidence in incident accountability. For residents who require a consistently immaculate environment, quiet, up-to-date facilities, or uniformly dependable communication across all shifts, exploring other Kent-area options is a prudent move.
On the upside, many reviewers praise the caregivers’ dedication and the strength of the social-work team. Maura stands out as a particularly effective social worker, providing steady support and practical help when emotions run high. Several accounts describe staff who listen, adapt to requests, and coordinate care with families, including facilitating remote visits. Cleanliness is noted by visitors, and there are credible stories of rehabilitation progress where residents regain mobility with patient, persistent care. The overall impression is of a facility whose heart is in the right place, even if the environment itself isn’t gleaming.
Nevertheless, serious concerns recur and cannot be ignored. Repeated anecdotes describe delayed assistance after falls, unreturned voicemails, and a sense that calls for help can go unanswered unless payments are involved. Personal belongings and clothing have been reported as missing or replaced with lower-quality items, with some families treated as intrusive when raising concerns. The handling of a resident’s passing and the associated bereavement communications have left families feeling undervalued and distressed. Maintenance issues, such as a deteriorating bathroom handle, underscore a tension between care-quality and operational reliability that colors the overall perception of safety and dignity.
The main pros offset some risks for families who prize empathetic caregiving and consistent social-work advocacy. When staff consistently respond to requests, show genuine concern, and stay engaged with a resident’s goals, measurable improvements, like increased independence in mobility, are plausible outcomes. For residents who respond to a stable, supportive team and benefit from regular social-work contact, the positives can translate into meaningful quality-of-life gains. Yet the weight of the cons remains significant: alleged theft or neglect, crises mishandled with little visible compassion, and a sense that the facility’s systems fail to protect residents or reassure families can quickly erode confidence.
Practical next steps demand a clear, disciplined approach. Prospective families should visit with a checklist focused on real-time staff interactions during busy periods, request a review of incident records and the facility’s response protocol, and spend time with the social-work team to gauge fit. Inquire about fall response times, the procedure for safeguarding personal belongings, and the process for ensuring essential equipment like oxygen tanks remains available and functional. If the current staffing model and culture align with priorities, genuine compassion, proactive advocacy, and reliable communication, Benson Heights can be a meaningful home. If not, pursuing alternatives with stronger safety records, more consistent accountability, and a calmer, more modern environment is a prudent course.
91 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Seattle-Tacoma International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Benson Heights Rehabilitation Center in Kent, WA is a vibrant and well-equipped assisted living community that offers a multitude of amenities for its residents. With a focus on providing quality care and comfortable living arrangements, this center ensures that seniors have access to everything they need to enjoy their golden years.
The community features a variety of amenities that cater to different interests and needs. For those who like to look their best, there is a beauty salon available on-site. Residents can also enjoy their favorite TV shows with cable or satellite TV in the comfort of their own rooms. Community-operated transportation is provided for outings and appointments, making it easy for residents to stay connected with the outside world.
A computer center is available so that residents can stay digitally connected, while the fitness room encourages an active lifestyle. The fully furnished apartments ensure that residents feel at home right away, and housekeeping services keep the spaces tidy and welcoming. A gaming room provides entertainment for those who enjoy playing games with friends, while the garden offers a peaceful outdoor space to relax and enjoy nature.
Dining at Benson Heights Rehabilitation Center is restaurant-style, offering delicious meals prepared by professional chefs. Special dietary restrictions are accommodated, ensuring that every resident's nutritional needs are met. For those who prefer cooking their own meals, each apartment includes a kitchenette where they can prepare food as desired.
Care services provided at this community include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure residents take their prescribed medications correctly. A mental wellness program is in place to support residents' emotional well-being.
In terms of location, Benson Heights Rehabilitation Center is conveniently located near various amenities. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for residents to visit or utilize when needed.
Overall, Benson Heights Rehabilitation Center in Kent, WA provides an enriching and supportive environment for seniors. With a wide range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle while receiving the assistance they need.
Benson Heights Rehabilitation Center is located at 22410 Benson Road SE, Kent, WA 98031 in King County, Washington
Benson Heights Rehabilitation Center on seniors.fyi includes 6 photos including images showing landscaping, aquarium, building, bedroom, minimalist, interior, lobby, decor, and more.
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