ProMedica ManorCare Gig Harbor

Pros

• Gig Harbor Health and Rehabilitation is described as a god-send due to attentive and heartfelt care.
• The staff are knowledgeable, observant, proactive, and great communicators who deeply care for residents.
• The care team helps residents improve and return home through proper physical therapy, occupational therapy, and speech therapy.
• Nurses, CNAs, and caregivers are kind, gentle, and consistently helpful.
• Therapists are highly praised for their excellence and the progress they help residents make.
• The facility is noted to be clean, well-maintained, and comfortable, with a welcoming atmosphere.
• Individual team members, such as Tami, Mandy, Susie, Bree, and Ducky, are highlighted for going above and beyond.
• Families frequently express gratitude for the compassion and dedication shown by the staff.

Cons

• The facility is unprofessional and unorganized, with belongings missing and never replaced.
• The staff are insanely neglectful and a danger to residents, failing to monitor or provide proper care.
• The facility is severely understaffed, leading to long waits for help and ignored call bells.
• The environment is filthy and poorly maintained, with rooms hot, smells of urine or feces, and dirty linens.
• The meals are cold, poorly prepared, and not adequately provided for residents, with little dietary consideration.
• Communication and discharge planning are disorganized, leaving families to figure things out on their own.
• Several reviews urge others to avoid the facility or shut it down due to neglect and mistreatment.

Review

Who this community is best suited for: ProMedica ManorCare Gig Harbor is most appropriate for families seeking strong rehabilitation outcomes and attentive therapeutic services for a loved one who can benefit from consistent PT, OT, and speech therapy, often after a hospital stay or a stroke. When staffing is adequate and leadership is focused, the center can deliver meaningful recovery, with several accounts praising hands-on nurses, compassionate CNAs, and therapists who help residents regain function and independence. It is a viable choice for memory-care residents who require daily support from a caring team, provided there is ongoing oversight and clear communication with families. In short, it serves well when rehab-specific goals and vigilant family involvement are the priority.

Who may want to consider alternatives: The facility also embodies persistent risk factors that can undermine daily safety and well-being, making alternatives worth exploring for families prioritizing steady reliability. Chronic understaffing, inconsistent response times, and frequent complaints about meals, cleanliness, and administrative coordination appear in a substantial portion of reviews. Families without the capacity to closely supervise care or advocate daily may find these gaps too risky. For those with tight safety needs or who want guaranteed, predictable service, nearby options with stronger staffing consistency and clearer discharge planning should be compared. When memory-care complexity or end-of-life considerations are involved, more consistently rated communities may reduce the burden of ongoing oversight.

How the key pros offset or fail to offset the main cons: The strongest argument in favor of ManorCare is the therapy ecosystem. Several residents walk away stronger, back on their feet, and independent enough to return home, thanks to dedicated PT, OT, and speech therapy teams. CNAs and nurses are repeatedly described as kind, capable, and responsive, with supervisors and frontline staff earning praise for practical, person-centered care. In memory-care settings, experienced caregivers and communicative staff can offer reassuring continuity. These positives can offset certain day-to-day inconveniences when staffing remains reliable and families participate actively in planning and monitoring. However, where consistency falters - delays in call light response, meals arriving cold or late, smells or cleanliness lapses, and sporadic leadership communication - the benefits of therapy become harder to realize. In such cases, the pros no longer fully counterbalance the risks to safety and comfort.

What to watch and how to decide: Prospective residents should demand concrete evidence of stable staffing and reliable daily operations. Tour and observe how call lights are answered during peak times, how quickly therapy teams respond to progress plans, and how the kitchen handles special diets and timely meal service. Ask to review the latest quality-assurance metrics, housekeeping schedules, and any recent remediation efforts around odor, cleanliness, and room maintenance. Clarify how discharge planning and coordination with family members work, and verify there is a clear point of contact for billing questions and medical documentation. If a facility can demonstrate consistent staffing, transparent communication, and a track record of safe, productive rehab, it earns a confident yes; if not, alternatives should be prioritized.

Bottom-line guidance for families evaluating options: ManorCare Gig Harbor can deliver excellent rehab results and genuinely caring frontline staff when operations are stable, but the loud chorus of negative reports on staffing, meals, cleanliness, and administration cannot be ignored. For families who can commit to active oversight and are pursuing post-acute recovery with robust therapy, this community remains a viable choice. For those needing steady, distraction-free consistency, or who must avoid recurring care gaps, it is prudent to compare with nearby facilities that consistently rate higher on day-to-day care, nutrition, and front-office coordination. Potential alternatives mentioned by families as benchmarks include Garden Terrace in Federal Way and Canterbury House in Auburn, which are cited as having more dependable daily operations. In any case, a careful, multi-visit evaluation focused on therapy momentum, safety protocols, and administrative transparency will determine whether ManorCare Gig Harbor is the right fit or if another community will better align with the family's care priorities.

Physicians

• Pacific Northwest Eye Associates (0.1 miles)
• Harbor Pediatrics (0.1 miles)
• Franciscan Ear, Nose & Throat Associates - Gig Harbor (0.1 miles)
• Hill Kathy Harbor Pediatrics (0.1 miles)
• Optimal Wellness (0.2 miles)
• Donner Charles S MD (0.7 miles)
• Personalized Psychiatric Medicine (1.4 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Safeway Pharmacy (0.4 miles)
• Bartell Drugs (0.6 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.9 miles)
• Walgreens (4.2 miles)
• Sav-On Pharmacy (4.3 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (1.5 miles)
• Starbucks (3.9 miles)
• Starbucks (4.3 miles)
• Starbucks (4.3 miles)

Hospitals

• Gig Harbor Ambulatory Surg Center (1.1 miles)
• MultiCare (6.2 miles)
• Group Health Cooperative (6.7 miles)
• MultiCare Regional Cancer Center - Tacoma (6.8 miles)

Restaurants

• The Harbor General Store (2 miles)
• Tides Tavern (2 miles)
• El Pueblito (2.1 miles)
• Netshed No. 9 (2.2 miles)
• Puerto Vallarta (2.9 miles)
• Anthony's At Point Defiance (3.2 miles)
• Zog's (3.8 miles)

Places of Worship

• Chapel Hill Presbyterian Church (2.1 miles)
• Agnus Dei Lutheran Church (3.7 miles)
• Christ Episcopal Church (6.6 miles)

Parks

• Eddon Boat Park (2.3 miles)
• Ancich Waterfront Park (2.3 miles)
• Five Mile Drive (2.6 miles)
• Point Defiance Park (3 miles)
• Dune Peninsula at Point Defiance Park (3.6 miles)
• Titlow Park (4.1 miles)
• Kandle Park (4.1 miles)

Theaters

• Grand Cinema (7.2 miles)