ProMedica ManorCare Gig Harbor

Pros

• The staff at the skilled nursing center are described as nice and caring individuals who provide support to the residents.
• The family member took the initiative to resolve issues, demonstrating their commitment to ensuring quality care for their loved one.
• The facility offers transportation services for residents, which can be beneficial for those needing assistance with appointments.
• There is potential for improvement in communication and administration, as highlighted by the family's experiences and observations.

Cons

• The skilled nursing center lacks good communication within the community.
• They used public transportation for appointments instead of their own service, which left the resident alone in the lobby.
• The staff failed to measure the resident for a wheelchair, resulting in her receiving one that was too large.
• They mistakenly administered medication intended for a roommate to the resident.
• Senior administration at the facility is perceived as terrible, despite the presence of nice staff members.

Review

The experience one has with a skilled nursing center can profoundly impact the quality of care a loved one receives, and the shortcomings highlighted in this review serve as a cautionary tale for families considering such facilities. The overall sentiment expressed is one of dissatisfaction and frustration, driven largely by inadequate communication among the staff and management.

Communication?or the lack thereof?emerges as a core issue within this particular skilled nursing facility. For families entrusting their loved ones to such places, effective communication is paramount. It ensures that families are kept informed about the care their relatives receive, any changes in health status or needs, and how appointments will be managed. In this case, it appears that there is a significant breakdown in communication within the community, which complicates matters for residents and their families alike. Such deficiencies not only lead to confusion but can also compromise patient safety and well-being.

Transportation services are commonly touted as a benefit offered by many skilled nursing centers; however, this review indicates that even these crucial services fell short of expectations. When the loved one of the reviewer required transportation for an appointment, they were unexpectedly placed in a public service vehicle rather than utilizing specialized transportation provided by the facility itself. Compounding this issue was the fact that upon arrival at her destination, she was left unattended in the lobby?a situation that raises serious concerns regarding patient dignity and safety. This lapse underscores how important it is for facilities to ensure that all aspects of care?transportation included?are executed thoughtfully and attentively.

Another alarming point raised involved equipment mismanagement. Specifically, when it came time to provide a wheelchair for the resident, staff failed to measure her correctly despite explicit requests to do so. As a result, she received a wheelchair that was ill-fitting?a potentially hazardous oversight that could lead to physical discomfort or even injury over time. Fortunately for this resident, her family member intervened to rectify this error; however, such vigilance should not fall solely on families when it comes to ensuring proper medical equipment is used.

Medication administration stands as another critical area where mistakes occurred at this facility. There have been instances where medications intended for other residents were mistakenly given to this particular resident?an unacceptable breach of protocol that can have severe consequences on health outcomes. Medication errors highlight issues related not just to individual staff performance but may reflect systemic failures in training or administrative oversight within senior management teams who oversee operations and policy adherence.

Amidst these various challenges mentioned throughout the review?the poor communication practices, subpar transportation arrangements, improper fitting of mobility aids, and medication errors?the reviewer acknowledges there are indeed "nice people" working at the facility on an operational level. This distinction points out an unfortunate reality: while many frontline staff may strive to offer compassionate care and support under challenging circumstances?and often work diligently despite systemic barriers?it is ultimately senior administration's responsibility to implement effective policies and ensure proper training across all levels of staff.

In summary, while there are commendable employees dedicated to providing quality care within this skilled nursing center setting, glaring problems rooted in management practices threaten both patient safety and satisfaction levels among residents? families. As prospective clients consider options for skilled nursing facilities for their loved ones, evaluating communication standards within institutions should remain high on their priority list alongside assessing staff competence?because merely having kind individuals working does not suffice without effective leadership driving operational excellence behind them.

Physicians

• Pacific Northwest Eye Associates (0.1 miles)
• Harbor Pediatrics (0.1 miles)
• Franciscan Ear, Nose & Throat Associates - Gig Harbor (0.1 miles)
• Hill Kathy Harbor Pediatrics (0.1 miles)
• Optimal Wellness (0.2 miles)
• Donner Charles S MD (0.7 miles)
• Personalized Psychiatric Medicine (1.4 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Safeway Pharmacy (0.4 miles)
• Bartell Drugs (0.6 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.9 miles)
• Walgreens (4.2 miles)
• Sav-On Pharmacy (4.3 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (1.5 miles)
• Starbucks (3.9 miles)
• Starbucks (4.3 miles)
• Starbucks (4.3 miles)

Hospitals

• Gig Harbor Ambulatory Surg Center (1.1 miles)
• MultiCare (6.2 miles)
• Group Health Cooperative (6.7 miles)
• MultiCare Regional Cancer Center - Tacoma (6.8 miles)

Restaurants

• The Harbor General Store (2 miles)
• Tides Tavern (2 miles)
• El Pueblito (2.1 miles)
• Netshed No. 9 (2.2 miles)
• Puerto Vallarta (2.9 miles)
• Anthony's At Point Defiance (3.2 miles)
• Zog's (3.8 miles)

Places of Worship

• Chapel Hill Presbyterian Church (2.1 miles)
• Agnus Dei Lutheran Church (3.7 miles)
• Christ Episcopal Church (6.6 miles)

Parks

• Eddon Boat Park (2.3 miles)
• Ancich Waterfront Park (2.3 miles)
• Five Mile Drive (2.6 miles)
• Point Defiance Park (3 miles)
• Dune Peninsula at Point Defiance Park (3.6 miles)
• Titlow Park (4.1 miles)
• Kandle Park (4.1 miles)

Theaters

• Grand Cinema (7.2 miles)